dlcarr Posted October 21, 2019 Share #1 Posted October 21, 2019 Advertisement (gone after registration) I ordered an Overgaard lens shade in late August and paid the additional for "expedited" shipping, but so far, nothing. After numerous attempts at contacting the organization, I finally got an email from an associate who assured me I was "on the list" and that I would receive it shortly. That was two weeks ago. Has anyone else had a similar experience, or is this unique? Thanks for sharing your experiences. 1 Link to post Share on other sites More sharing options...
Advertisement Posted October 21, 2019 Posted October 21, 2019 Hi dlcarr, Take a look here Overgaard Lens Shade Not Received. I'm sure you'll find what you were looking for!
Vov Posted October 21, 2019 Share #2 Posted October 21, 2019 Sounds like others have had similar issues. May just take a bit more time than expected. See last page of below thread. Link to post Share on other sites More sharing options...
james.liam Posted October 21, 2019 Share #3 Posted October 21, 2019 He posts here when not culling elephant herds for camera bag leather so send him a private note. 2 3 2 Link to post Share on other sites More sharing options...
M11 for me Posted October 21, 2019 Share #4 Posted October 21, 2019 (edited) . Edited October 21, 2019 by M10 for me Link to post Share on other sites More sharing options...
uffehagen Posted October 21, 2019 Share #5 Posted October 21, 2019 I preordered and paid a book in august 2018, supposed to be ready in oktober 2018. I still havent received anything. Also have mailed and was told that I’m on the list, but now, more than a year after, nothing received Link to post Share on other sites More sharing options...
Wonzo Posted October 21, 2019 Share #6 Posted October 21, 2019 I had ordered and prepaid a lens shade. Didn`t get a confirmation, no response at all. After two or three weeks, I wrote an email to Thorsten and another one 10 days later, but I had no reaction. So I checked for another contact person. He had nothing to do with orders but he was helpful. All in all, it took about 8 weeks, until I received the lens shade. It was sent from HongKong. It was the worst order experience I ever had ! 2 Link to post Share on other sites More sharing options...
dlcarr Posted October 21, 2019 Author Share #7 Posted October 21, 2019 Advertisement (gone after registration) Thank you for the quick responses. I think it's shameless that he continues to advertise the availability of this product within 30 days, charges payment prior to shipment, and has virtually no way to communicate with (dare I use such a non-artistic word---customers). Perhaps he should change his motto to Caveat Emptor!! 1 Link to post Share on other sites More sharing options...
Jayk Posted October 21, 2019 Share #8 Posted October 21, 2019 It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. Warren Buffet. 5 1 Link to post Share on other sites More sharing options...
Herr Barnack Posted October 21, 2019 Share #9 Posted October 21, 2019 (edited) 9 hours ago, uffehagen said: I preordered and paid a book in august 2018, supposed to be ready in oktober 2018. I still havent received anything. Also have mailed and was told that I’m on the list, but now, more than a year after, nothing received Quote I had ordered and prepaid a lens shade. Didn`t get a confirmation, no response at all. After two or three weeks, I wrote an email to Thorsten and another one 10 days later, but I had no reaction. So I checked for another contact person. He had nothing to do with orders but he was helpful. All in all, it took about 8 weeks, until I received the lens shade. It was sent from HongKong. It was the worst order experience I ever had ! All right, I'll go ahead and say it: There are no justifications for this kind of unbelievably slipshod and unprofessional business practices. None. Over a year's wait for a book that you have prepaid? In what universe is that acceptable?? I won't be doing business with Mr. Overgaard - life is too short to tolerate such nonsense. Perhaps others would do well to deny him the opportunity to treat them with this level of disregard, too. Continuing to trade with Mr. Overgaard and to suffer this kind of flagrant contempt for paying clients only serves to perpetuate it. These may thought by some to be harsh words, but they are also true words which have been brought on by Mr. Overgaard's own obnoxious actions toward paying clients. It's sad that some people think it's okay to treat paying customers this way. Edited October 21, 2019 by Herr Barnack 9 6 Link to post Share on other sites More sharing options...
reynoldsyoung Posted October 21, 2019 Share #10 Posted October 21, 2019 Darn...sorry for all the bad experience with receiving the lens shade. It did take a while for mine to arrive from China, but it wasn't all that unexpected. Hope things get back in the groove for Thorsten. Small staff probably and it only takes one to foul things up. Been there! Link to post Share on other sites More sharing options...
earleygallery Posted October 21, 2019 Share #11 Posted October 21, 2019 If you paid by credit card report it to them and demand a refund! 2 Link to post Share on other sites More sharing options...
dlcarr Posted October 21, 2019 Author Share #12 Posted October 21, 2019 Thanks again for all comments. I want you to know that my Q2 is my first Leica and from the moment I picked it up I understood what was different about Leicas compared to my former Canons and Nikons. I chose the Q2 because of its excellent EVF, because I am struggling with macular degeneration and because I can no longer carry a 40 lb backpack. The Q2 is a thing of beauty that takes great images, but only if you understand its simple controls. I apologize for entering this community on such a negative note. 1 Link to post Share on other sites More sharing options...
Leica Guy Posted October 21, 2019 Share #13 Posted October 21, 2019 51 minutes ago, dlcarr said: Thanks again for all comments. I want you to know that my Q2 is my first Leica and from the moment I picked it up I understood what was different about Leicas compared to my former Canons and Nikons. I chose the Q2 because of its excellent EVF, because I am struggling with macular degeneration and because I can no longer carry a 40 lb backpack. The Q2 is a thing of beauty that takes great images, but only if you understand its simple controls. I apologize for entering this community on such a negative note. Welcome. Look forward to seeing you add to the wonderful palate of beautiful images here and add to the discussion. 2 Link to post Share on other sites More sharing options...
Voxen Posted October 22, 2019 Share #14 Posted October 22, 2019 (edited) Those are available at eBay or Amazon for under 10 bucks shipment included. That's probably where Overgaard purchase them to sell back at 10 times the price... Edited October 22, 2019 by Voxen 4 2 Link to post Share on other sites More sharing options...
LeicaR10 Posted October 22, 2019 Share #15 Posted October 22, 2019 For all those having an issue with Thorsten's lens shades to include asking for a refund drop both him and Adam an email. Be sure to send them the payment receipt if paid by PayPal or whatever. Adam monitors the orders and queries Cynthia in Hong Kong about status. They have issues with the production end in China. He knows all about it. I have gone through this whole process with them. I suggest you email both and send a copy to yourself. Try: thorsten@overgaard.dk and am@overgaard.dk Thorsten is the only one who can issue the refunds. Hope this helps. r/ Mark Link to post Share on other sites More sharing options...
andybarton Posted October 22, 2019 Share #16 Posted October 22, 2019 Please do not post ad hominem posts. Thank you. Link to post Share on other sites More sharing options...
farnz Posted October 22, 2019 Share #17 Posted October 22, 2019 (edited) @Overgaard Please note the complaints aired in this thread and I hope you will take the opportunity to offer explanations. Pete. Edited October 22, 2019 by farnz 3 1 Link to post Share on other sites More sharing options...
rivi1969 Posted October 23, 2019 Share #18 Posted October 23, 2019 On 10/22/2019 at 7:28 AM, Voxen said: Those are available at eBay or Amazon for under 10 bucks shipment included. That's probably where Overgaard purchase them to sell back at 10 times the price... Exactly. I don't see the point of paying that guy an outrageous amount of money when lens hoods are a dime a dozen everywhere. 2 Link to post Share on other sites More sharing options...
Giguchan Posted November 24, 2019 Share #19 Posted November 24, 2019 (edited) I ordered a Lens shade also it took a while to get it . I was given an explanation but since i did did have the Camera yet i didn't care. The shade finally arrived and i got the camera shortly there after. Edited November 24, 2019 by Giguchan Link to post Share on other sites More sharing options...
mkenamez Posted May 15, 2021 Share #20 Posted May 15, 2021 The same thing here… Warning: Don't order anything here. I ordered Shades in February 2021 and did not receive it. Now since early May they are stuck in costums. They did not refund the money paid as they promised so far. All the deadlines passed. Over USD 900 is lost... 1 Link to post Share on other sites More sharing options...
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