Did the May 2024 firmware update 2.1.1. solve your M11 freezing problems?

[hdmesa]

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19 minutes ago, elmars said:

Of course, as the devil would have it, shortly after my previous post, a report appears in the German forum about a more severe case of consternation:

Meh. Let's see if more established forum members have the same issues before worrying too much.

[Schade-Roulade]

Thank you for moving my post to the appropriate thread. Even though I am not an "established" member, I wanted to share my experience. Yesterday, I encountered again a new freeze in the morning, and later, it took 10-15 minutes for the camera to start up when I tried to turn it on. Despite waiting months for the update, it didn't resolve my issues. 

Then I visited the dealership yesterday, and the salesman acknowledged the problem but said they couldn't do anything about it. It was only when I mentioned wanting a refund for a camera that essentially can't take photos that they offered to send it to Leica. However, this will take time because Leica currently has no solution to this. After trying everything to fix the problem, my patience has run out. I am now awaiting feedback from my dealership on how Leica will handle this situation. 

It's astonishing to me how both customers and partners are being left in the lurch here.

[hdmesa]

11 hours ago, Schade-Roulade said:

Thank you for moving my post to the appropriate thread. Even though I am not an "established" member, I wanted to share my experience. Yesterday, I encountered again a new freeze in the morning, and later, it took 10-15 minutes for the camera to start up when I tried to turn it on. Despite waiting months for the update, it didn't resolve my issues. 

Then I visited the dealership yesterday, and the salesman acknowledged the problem but said they couldn't do anything about it. It was only when I mentioned wanting a refund for a camera that essentially can't take photos that they offered to send it to Leica. However, this will take time because Leica currently has no solution to this. After trying everything to fix the problem, my patience has run out. I am now awaiting feedback from my dealership on how Leica will handle this situation. 

It's astonishing to me how both customers and partners are being left in the lurch here.

Dear Too Bad Meat Roll (if I'm translating correctly),

I hope you get your issue resolved!

[Schade-Roulade]

Thank you for your condolences - The hope dies last…

Sincerely, your Too Bad Meat Roll. 

[Ray Harrison]

On the other end of the spectrum, one freeze a couple of years ago, none with 1.6.1 or 2.0.2 (upgrading each firmware release) and none since (~3k images from install of 2.1.1 (longest session over 1k), continuous high or single, SD prograde digital 128G, reformat in-camera, coded/uncoded lenses, Leica or third-party lenses, Visoflex 2 or not,  Fotos only for GPS).

[elmars]

Am 24.5.2024 um 13:49 schrieb elmars:

Yes, it should be fixed. I was also in the beta phase and had no more overexposures in several thousand photos. Before that, it happened every 200 to 300 photos.

You can still set the camera so that exposure compensation only works after pressing the thumbwheel. You can do this by using the thumbwheel as an FN button (after long pressing it and selecting the exposure compensation).

There still seems to be overexposure:

 

[Krusty]

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To all "R-Adapter M" M11-Users, please try this:

1) Use a M-Lens on M11 and switch to Live View or Visoflex 2 EVF

2) Enlarge the view / use magnifying glass

3) Now the Image stabilizer should avoid that the live view is shaking .

4) Then switch to an R-Lens which is mounted to the M11 with the Adapter

5) Do the same what you did with the M Lens... In my case the image is shaking a lot so that you cannot use the magnifying glass anymore. But the magnifying glass and live view is essential to use an adapted lens...

 

can you reproduce this behavior? Is there anybody out with the old firmware 2.0.2 who can test if this happened also before? I don't think so, because I use often the APO-TELYT-R 180 on my M11...

 

[hmzimelka]

26 minutes ago, Krusty said:

To all "R-Adapter M" M11-Users, please try this:

1) Use a M-Lens on M11 and switch to Live View or Visoflex 2 EVF

2) Enlarge the view / use magnifying glass

3) Now the Image stabilizer should avoid that the live view is shaking .

4) Then switch to an R-Lens which is mounted to the M11 with the Adapter

5) Do the same what you did with the M Lens... In my case the image is shaking a lot so that you cannot use the magnifying glass anymore. But the magnifying glass and live view is essential to use an adapted lens...

 

can you reproduce this behavior? Is there anybody out with the old firmware 2.0.2 who can test if this happened also before? I don't think so, because I use often the APO-TELYT-R 180 on my M11...

 

Have you set your lens detection profile to the appropriate 180mm lens on the M11?  

Without that, the camera can't know what lens is attached and therefore can't appropriately stabilise the image....

[Krusty]

vor einer Stunde schrieb hmzimelka:

Have you set your lens detection profile to the appropriate 180mm lens on the M11?  

Without that, the camera can't know what lens is attached and therefore can't appropriately stabilise the image....

Thank you... you are absolutely right: I had selected the APO-TELYT 180 but the ELMARIT-R 28 was mounted... And so the image stabilizer did not work properly... I didn't expected that. But when you choose the right lens in the menu, it works properly. So it is not only for the EXIF Data but also for the Stabilizer (and maybe lens correction) important to choose the right lens. Unfortunately not all R lenses are in the Menu... I have the SUMMICRON-R 90 (Canada) which is a great lens but not in the list. But then I think it is important to choose the next lens with the same (or almost the same) focal length...

 

By the way, I found out that the dust protection is not working properly. If it is enabled, and I remove the lens the shutter closes but then it suddenly opens and closes again several times. Can anybody test this? So I disabled it, because I cannot rely on this. 

[le7]

vor 4 Minuten schrieb Krusty:

By the way, I found out that the dust protection is not working properly. If it is enabled, and I remove the lens the shutter closes but then it suddenly opens and closes again several times. Can anybody test this? So I disabled it, because I cannot rely on this. 

Have the same issue…

please try in the Following: Changing the Lens in a bright environment: open/close issue appears. Changing the lens in the shadow and/or holding the camera with mount downside: dust protection feature works as designed

[Krusty]

vor 4 Minuten schrieb le7:

Have the same issue…

please try in the Following: Changing the Lens in a bright environment: open/close issue appears. Changing the lens in the shadow and/or holding the camera with mount downside: dust protection feature works as designed

ah, that is true... I also thought that it has something to do with the brightness... There are only 2 ways to notice if a lens is mounted: The roll for the viewfinder and the sensor for the 6 Bit encoding of the lens. And maybe they used the 6 bit encoding sensor for this... 

[hmzimelka]

28 minutes ago, Krusty said:

Thank you... you are absolutely right: I had selected the APO-TELYT 180 but the ELMARIT-R 28 was mounted... And so the image stabilizer did not work properly... I didn't expected that. But when you choose the right lens in the menu, it works properly. So it is not only for the EXIF Data but also for the Stabilizer (and maybe lens correction) important to choose the right lens. Unfortunately not all R lenses are in the Menu... I have the SUMMICRON-R 90 (Canada) which is a great lens but not in the list. But then I think it is important to choose the next lens with the same (or almost the same) focal length...

 

By the way, I found out that the dust protection is not working properly. If it is enabled, and I remove the lens the shutter closes but then it suddenly opens and closes again several times. Can anybody test this? So I disabled it, because I cannot rely on this. 

Yeah, the most important part for the zoomed in stabilisation is choosing a lens with the correct focal length. 

The dust protection is a useless feature in many cases as it uses the light or reflective data from the 6 bit sensor. It's very easily spoofed just moving the camera around in changing light. The best habit is to just switch off the camera when changing lenses. The feature can also get in the way of operation if one happens to have a lens with a black lens mount, like some from TT Artisan or Voigtlander... the camera will still take an image but I think Auto Exposure won't work. 

[Smudgerer]

On 6/12/2024 at 7:22 AM, SrMi said:

The issue seems to be software, not electronics.

I think software and electronics go hand in hand.........

[Malabito]

On 6/12/2024 at 8:22 AM, SrMi said:

The issue seems to be software, not electronics.

Two years to solve a software issue? I really think this is a hardware issue that they are trying to mask with software...the reason why not everyone has the problem and why it taken so long for them to come up with fixes.

Basically, they are doing the impossible to avoid a recall.

[lct]

The good old faulty hardware theory is coming again. I began to miss it with my 2 yo M11 that still works like a charm 😄

[Malabito]

22 minutes ago, lct said:

The good old faulty hardware theory is coming again. I began to miss it with my 2 yo M11 that still works like a charm 😄

You think it is only software?

I work with software, and honestly, this has all the signs of not being it, or maybe it's just that Leica has very negligent engineers. Of course, whatever we say is only speculation; we don't know what is really going on at Leica.

 

[SrMi]

19 minutes ago, Malabito said:

You think it is only software?

I work with software, and honestly, this has all the signs of not being it, or maybe it's just that Leica has very negligent engineers. Of course, whatever we say is only speculation; we don't know what is really going on at Leica.

 

I have been working on and leading teams writing critical low level software. If you do not apply proper methodologies early on in the project, you will be stuck for many months and even years, trying to hack it into a reliable state. 
So, yes, it could be only a software problem, but it could be also a hardware issue where component tolerances play all kind of mischief.

 

[Malabito]

21 minutes ago, SrMi said:

I have been working on and leading teams writing critical low level software. If you do not apply proper methodologies early on in the project, you will be stuck for many months and even years, trying to hack it into a reliable state. 
So, yes, it could be only a software problem, but it could be also a hardware issue where component tolerances play all kind of mischief.

 

Exactly... if it's indeed a software issue, they have a very negligent team who did things incorrectly from the beginning. Now, they are just trying to patch things up, given that rewriting everything from scratch is not an option right now. Whichever way we put it, in the end, the customer is the one who is paying for this.

 

Thankfully, my Leica seems to be working great, but my trust in Leica has really diminished. Over the last few years, I've had to send my M10 in for service twice and my SL2S once (it's currently with Leica), all due to issues with the camera. I've only had my M11 for three months, but given all the complaints from other users, it makes me a bit nervous.

In parallel, I used and abused other brands even more and had no issues. I can only say that Leica service has behaved great with me, so in that aspect, I have no complaints.

[Schade-Roulade]

Two years to repair a faulty product?

In case the Leica lawyers received the same training as their engineers:

In Germany, the term "Gewährleistung" refers to the legal warranty that sellers must provide to buyers, ensuring that the product sold is free from material defects and meets the agreed quality at the time of purchase. The legal warranty lasts for two years from the date of purchase and covers defects that were present at the time of purchase, including hidden defects that become apparent later. If a defect is found within the warranty period, the seller is obliged to repair or replace the defective item at no cost to the buyer.

-> If repair or replacement is not possible or fails, the buyer may demand a reduction in price or a refund! 

During the first six months, it is assumed that any defect found was present at the time of purchase, unless the seller can prove otherwise. After six months, the burden of proof shifts to the buyer to prove that the defect existed at the time of purchase. 

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Hallo,

Look here: Interesting Leica gear

[Derbyshire Man]

In the UK that timespan is up to 6 years depending on the cost of the item and how long one might expect it to function.