Shavou Posted January 21, 2023 Share #781 Posted January 21, 2023 Advertisement (gone after registration) 1 hour ago, lct said: Did Leica tell you that it is a hardware repair? Which one if i may ask? Noe - no mention. I asked but they said they cannot tell me! Crazy frustrating 1 Link to post Share on other sites More sharing options...
Advertisement Posted January 21, 2023 Posted January 21, 2023 Hi Shavou, Take a look here M11 freeze issues [Merged]. I'm sure you'll find what you were looking for!
SrMi Posted January 21, 2023 Share #782 Posted January 21, 2023 1 hour ago, jqian6 said: The survey is very confusing to say the least. so far 22% say no freeze, and 14% say yes freeze. The rest just pick up one or more options how they use the camera that means vast majority didn’t even select yes or no before moving to the usage. I would have to say this survey is poorly designed. Every option is multiple choice and people can do whatever they like. I’m not going to participate this surgery even if I had used a m11 Those surveys, whether on FB or here on LUF, have more of an entertainment value than being informative. Link to post Share on other sites More sharing options...
lct Posted January 21, 2023 Share #783 Posted January 21, 2023 47 minutes ago, SrMi said: Those surveys, whether on FB or here on LUF, have more of an entertainment value than being informative. Whereas the lack of survey can only help rumors to spread. Link to post Share on other sites More sharing options...
Guest Posted January 21, 2023 Share #784 Posted January 21, 2023 9 minutes ago, jqian6 said: the rumours spread in a wide spectrum, on one end people say never have freeze, the other end people say half of the mainboards need to be replaced, in the middle are intermittent freezers believing firmware would fix it. the more I read this the more I believe I am going to be crazy. Unless a new firmware coming out soon fixes this once for all, or Leica comes out with an official announcement saying they are going to replace all the camera bodies (which is highly unlikely), this shenanigan will go on and on and on until the judgment day. How has your m11 been? Have you had many freezes? Link to post Share on other sites More sharing options...
Sjz Posted January 21, 2023 Share #785 Posted January 21, 2023 I have not joined in this post for that very reason…. Link to post Share on other sites More sharing options...
Alexis M Posted January 21, 2023 Share #786 Posted January 21, 2023 19 hours ago, Overgaard said: I made a poll in the Leica M11 User Group on Facebook here. If you you had freeze, click yes and click which settings you used. If no freeze (or few), just click no and add more more. https://www.facebook.com/groups/635352347603034 Joined. Wrote already about problem under your youtube overview 2 Link to post Share on other sites More sharing options...
Mikko Kankainen Posted January 22, 2023 Share #787 Posted January 22, 2023 Advertisement (gone after registration) I bought my M11 last summer. It also froze several times, once it was few hours "dead". This december it froze one last time when I was shooting outside in cold weather. Completely dead camera. I took it inside and after an hour it started but the screen was not turning on. It tooks pictures, I kind of liked it because it was like M11-D. Send it to repair to Germany, it's been there over a month now. I work as a professional, yes I have many cameras, no problem but imho Leicas repair times and general support is not up to professional needs. At least where I live in (Finland). With Canon I can get a replace body in two days and this service is free. Yes I understand that Canon is a big player but this kind of quality for a 8700€ body and this that I have to wait my tool for who knows how long is not cool. But I like Leicas, have M4 that I use almost daily. Just a though. 2 Link to post Share on other sites More sharing options...
paligap Posted January 22, 2023 Share #788 Posted January 22, 2023 Is there any official acknowledgement from Leica on this? My camera is freezing too. I just work through it but it is getting annoying. Maybe they should do a recall? I love the camera, but for 9k, this shouldn't be happening. I don't see how firmware can resolve this. 1 Link to post Share on other sites More sharing options...
lct Posted January 22, 2023 Share #789 Posted January 22, 2023 39 minutes ago, paligap said: I don't see how firmware can resolve this. Leica does apparently. See: 1 Link to post Share on other sites More sharing options...
Guest Posted January 22, 2023 Share #790 Posted January 22, 2023 46 minutes ago, paligap said: Is there any official acknowledgement from Leica on this? My camera is freezing too. I just work through it but it is getting annoying. Maybe they should do a recall? I love the camera, but for 9k, this shouldn't be happening. I don't see how firmware can resolve this. There is no way for us to say that FW can fix it or not, however HW and FW work together so it is often possible for FW to indirectly fix a HW issue. As an example, the FW could be changed to detect freezing and then immediately reset the HW. This doesn't fix the HW issue but it makes the problem disappear as far as the user is concerned. This approach to solving FW and HW crashes is very common in complex systems. I'm not saying that this is what Leica will do, but it is an example, albeit extreme, of how the problem might be resolved. Link to post Share on other sites More sharing options...
paligap Posted January 22, 2023 Share #791 Posted January 22, 2023 10 minutes ago, lct said: Leica does apparently. See: I hope it's just a firmware fix. If that is the case, for the freezing issue, why are some people sending their cameras over to Germany for repair? 1 Link to post Share on other sites More sharing options...
paligap Posted January 22, 2023 Share #792 Posted January 22, 2023 2 minutes ago, Corius said: There is no way for us to say that FW can fix it or not, however HW and FW work together so it is often possible for FW to indirectly fix a HW issue. As an example, the FW could be changed to detect freezing and then immediately reset the HW. This doesn't fix the HW issue but it makes the problem disappear as far as the user is concerned. This approach to solving FW and HW crashes is very common in complex systems. I'm not saying that this is what Leica will do, but it is an example, albeit extreme, of how the problem might be resolved. Got it. I hope so. Link to post Share on other sites More sharing options...
Overgaard Posted January 22, 2023 Share #793 Posted January 22, 2023 The Facebook survey is just an attempt to get a direction of when and why the problem arises, in the cases where it does. The survey should be done by Leica on those who send in their camera, to understand the problem. I have a personal idea that it's related to use of the back screen, but in doing the survey I realize there is so many choices and possibilities in the setup and use of the camera, it could be any combination of things. Ideally, a digital camera should keep a log of when photos where taken, time intervals, all settings, and how the camera was set up and used, and the performance of writing to memory card, and it should be kept in the camera memory so a technician can replay the usage of the camera. Wouldn't fill up a lot of space. This wouldn't contain any privacy data of what and where the camera was used. But this would give an idea of where and when things happen, as well as data for general future optimization. Like computer programs have an error log that is automatically sent to the developers when it crashes. 1 Link to post Share on other sites More sharing options...
Mikko Kankainen Posted January 22, 2023 Share #794 Posted January 22, 2023 Never ever have my Canons from 1D, 1Dmk2,3,4, 5Dmk2,3,4, 1DX mk1,2,3 have had any issue about freezing or anything else. Well maybe some lens contact error but thats it, just put lens again on and start camera. Shoot it in rain, -35 celsius what ever, just keep shooting. Now using M11 it's always a fear does this turn on this time, can I charge it with usb-c, can I use this SD-card, can I use liveview, to be honest this is a joke for over 8k€ camera. But the camera is fantastic to take pictures when it's working! Well hope to get it back before summer and a wedding season 6 Link to post Share on other sites More sharing options...
M11 for me Posted January 22, 2023 Share #795 Posted January 22, 2023 vor 1 Stunde schrieb paligap: If that is the case, for the freezing issue, why are some people sending their cameras over to Germany for repair? Good point. Link to post Share on other sites More sharing options...
jakontil Posted January 22, 2023 Share #796 Posted January 22, 2023 1 hour ago, Mikko Kankainen said: Never ever have my Canons from 1D, 1Dmk2,3,4, 5Dmk2,3,4, 1DX mk1,2,3 have had any issue about freezing or anything else. Well maybe some lens contact error but thats it, just put lens again on and start camera. Shoot it in rain, -35 celsius what ever, just keep shooting. Now using M11 it's always a fear does this turn on this time, can I charge it with usb-c, can I use this SD-card, can I use liveview, to be honest this is a joke for over 8k€ camera. But the camera is fantastic to take pictures when it's working! Well hope to get it back before summer and a wedding season exactly, the only downside i use m11 is the fear of not turning on the next time i need it.., that's why im still keeping my m10r too just in case on the positive side there are some cases people using m11 flawlessly and i just hope im on that side Link to post Share on other sites More sharing options...
jakontil Posted January 22, 2023 Share #797 Posted January 22, 2023 8 minutes ago, jqian6 said: I heard the later manufactured ones are less prone to this freeze issue, that makes me worried that it’s indeed an hardware issue that Leica secretly fixed. But again it’s anecdotal or even a rumour. I don’t have proof of that those some cases i was referring to is from users here in the forum that just run m11 without major glitches or freezes .. not sure if it's really hardware related though Link to post Share on other sites More sharing options...
Photoworks Posted January 22, 2023 Share #798 Posted January 22, 2023 40 minutes ago, jakontil said: exactly, the only downside i use m11 is the fear of not turning on the next time i need it.., that's why im still keeping my m10r too just in case on the positive side there are some cases people using m11 flawlessly and i just hope im on that side what 1 person reported that it would not turn on anymore? is it the same person that said later that the battery was empty and after charging it worked fine? in any case if you do it professionally and you are serious you would have spare equipment with you to finish the job. Link to post Share on other sites More sharing options...
Alexis M Posted January 22, 2023 Share #799 Posted January 22, 2023 On 1/18/2023 at 10:46 AM, Qlan said: Leica totally ignored the article. Their response: thank you for the detailed description. Please format the card in the M11 and see if the problem persists. Also, we recommend using 300mb/s cards. Anyone has a better email contact than info AT Leica-camera ? I tried using it without the SD card and immediately the next day there were freeze ups. I completely deleted the contents of the camera before taking the picture. That's why their answer probably does not fit. Link to post Share on other sites More sharing options...
Alexis M Posted January 22, 2023 Share #800 Posted January 22, 2023 So ran into a new bug today, after which the freeze occurred. I was taking pictures on film style: Vivid and after the next frame the camera switched by itself to BW Monochrome high contrast and after a couple of frames there was a freeze. Then after ten minutes the freeze happened again. - Not using profiles. Only one main one. - Power Saving mode: 60min - Card: SanDisk Extreme Pro 200MB/S Let me remind you that I also have freezes without SD card. I will try again to use without the card and turn off Power Saving mode: Off I talked to a friend who also has M11 and he said it became a brick after frequent freezes: - Yes, I had it happen a lot until it totally died...had to have it replaced by Leica. Link to post Share on other sites More sharing options...
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