Leica Q2, received 2 days ago, entire image is black

[Yavor Angelov]

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My camera suddenly started producing black images -- as if I have forgotten the lens cap on (but I haven't). The screen is working, I can hear it is taking images when I press the shutter, but everything comes out black. Is the sensor defective? 

[jaapv]

Just on the LCD, but also when you download the file?

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[nicci78]

its a monochrom sensor 😂

[nicci78]

joke aside, just try another SD card. Format it inside the camera !!!

If you only have old SD, just buy a new fast UHS-II 64GB or 128GB at least. Q2 is chewing memory cards like gums. 

Q2 loves fast SD

[PhotoCruiser]

Am 1.5.2022 um 09:10 schrieb Yavor Angelov:

The screen is working,

What do you wanna say with that?
a) the screen show all menu points,  except gray scale photos
b) the screen show all including gray scale photos, but camera save only black photos?

Chris

 

[allen88909]

might sound funny, but did you check shutter speed/ISO/f-stop?

I once set to f16, iso100 and 1/2000 for shutter. I got black images

[TheDharmaWheeler]

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I have the same problem. I just got a Q2, upgraded to 5.0 Firmware (on an in-camera pre-formatted card) and the screen is black and the controls are erratic. I have been on all the forums and had no luck. I upgraded another Q2 and the process went flawlessly. I have reformatted the card and reset the camera system many, many times and nothing helps. It won't let me re-installed the 5.0 firmware nor downgrade to 4.0 either. Now the Leica mobile phone can't talk to it. I took it to a camera store that sells Leicas and the Leica expert there says it might be a bad aperture control. My theory is the most simple and obvious: the firmware file was corrupted somehow. I thought of sending it to Leica for service but they are backlogged for 8 months!!!!! Help! I will try and send it back to KEH who sold it to me tomorrow. Wish me luck! 

[TheDharmaWheeler]

Whoa! I just tried what allen88909 suggested and got an image very briefly and then it instantly went to black and not working. That says to me the aperture is messed up - either mechanical but I think it is a corrupted 5.0 firmware install which can be taken off and re-installed. So much for te legend of the bullet proof Leica!