UliWer Posted August 27, 2017 Share #221 Posted August 27, 2017 Advertisement (gone after registration) Thank you for the dates - though they are a bad sign. At least in early May Leica knew there was a problem and they said that it was quickly resolved so that later cameras couldn't get it. When we now have new cases with cameras built much later there are reasons to worry that the cause of the failure is not abolished and it could hit many more cameras in the future. 1 Link to post Share on other sites More sharing options...
Advertisement Posted August 27, 2017 Posted August 27, 2017 Hi UliWer, Take a look here M10 Stuck On ISO 400 . I'm sure you'll find what you were looking for!
Roderikvn Posted August 27, 2017 Share #222 Posted August 27, 2017 Very annoying, especially cause there is no replacement while it is sent in for repairs and it might take 4-6 weeks..... Verzonden vanaf mijn iPad met Tapatalk Link to post Share on other sites More sharing options...
Roderikvn Posted August 27, 2017 Share #223 Posted August 27, 2017 Thank you for the dates - though they are a bad sign. That is why I waited a bit longer with changing back to Leica so that the bugs would be gone.... Guess not Verzonden vanaf mijn iPad met Tapatalk Link to post Share on other sites More sharing options...
UliWer Posted August 27, 2017 Share #224 Posted August 27, 2017 ...while it is sent in for repairs and it might take 4-6 weeks... Should be done in two weeks, often sending it to Wetzlar and sending it back will take more time than the service. 1 Link to post Share on other sites More sharing options...
rqliang Posted August 27, 2017 Share #225 Posted August 27, 2017 Thank you for the dates - though they are a bad sign. At least in early May Leica knew there was a problem and they said that it was quickly resolved so that later cameras couldn't get it. When we now have new cases with cameras built much later there are reasons to worry that the cause of the failure is not abolished and it could hit many more cameras in the future. The serial number and manufactuered date do not link well as you thought, at least, mine (5191###) was labelled as middle April. No issue yet as I try to avoid using the wheel. 1 Link to post Share on other sites More sharing options...
happymac Posted August 27, 2017 Share #226 Posted August 27, 2017 No issue yet as I try to avoid using the wheel.Why? Your M10 will be run off warranty, when the wheel struggles... 1 Link to post Share on other sites More sharing options...
mweiner Posted August 27, 2017 Share #227 Posted August 27, 2017 Advertisement (gone after registration) This post contains some points I made earlier in this thread which I think is forgivable given that the issue of the stuck ISO wheel now seems less dismissible than previously. (Thank you Uwiler.) The two recent posts by rqliang and happymac highlight the issues that concerned us.— I’ll put the bottom line here so you can avoid reading the repeated arguments below: Please add to the firmware request thread(s) your desire for an _option_ to make menu ISO override the dial0.) While I would prefer to use the dial (if there were less risk of sudden non-usability), the alternative of setting the dial to M and using the menus is acceptable to me. When the M10 was first released, there were several who opined that the ergonomics of the M240 button/menu were superior to the dial. I don’t want to restart that debate, but the M10 can be set to duplicate those M240 ergonomics: If you make the iso menu item a favorite and can accept not setting as favorites any items that appear on the main menu before it, then you have almost exactly the same ease of checking/changing ISO as on the M240 — which arguably about as easy as the dial: Click menu>see the current iso at the top of the favorites — an easy check. If you want to change, click the same button again and scroll to select.1.) Given 0 above, there may be many in addition to rqliang and me who cautiously choose not to use the dial. It may only take two weeks for repair at leica, but as Uliwer pointed out, shipping can add a lot more — and for those of us in the US, Asia or Australia, that can be a couple of eternities. Some may just choose to avoid the wheel during critical shoots. But if you are going to use the menu alternative during critical times, you would surely want to be practicing that during non-critical times — and so would not be using the dial at all.2.) happymac’s point is important. Not using the dial fails to uncover the problem. This is relevant not only regarding warranty issues, but if there is a significant number of folks like rqliang and me who are not using their dials, failing to uncover defective ones, then the potential failures will remain occult and unreported. Thus a false sense of security.3.) Of course, the definitive solution is to manufacture the M10 without the problem — which Leica may or may not have been able to do. However, for those of us with cameras made at least until June, there is a very desirable “solution” (really a kludge): A firmware update _option_ to have the menu ISO settings override the dial. That will enable us to use the dials with the advantages happymac recommends. I encourage any who agree with this to lean on their spears and add their wish for this in the firmware request thread(s). 3 Link to post Share on other sites More sharing options...
rqliang Posted August 27, 2017 Share #228 Posted August 27, 2017 Why? Your M10 will be run off warranty, when the wheel struggles... I do use it, but quite infrequently. Repair cycle is much longer for me as I'm over another side of the world. Link to post Share on other sites More sharing options...
rqliang Posted August 27, 2017 Share #229 Posted August 27, 2017 This post contains some points I made earlier in this thread which I think is forgivable given that the issue of the stuck ISO wheel now seems less dismissible than previously. (Thank you Uwiler.) The two recent posts by rqliang and happymac highlight the issues that concerned us. — I’ll put the bottom line here so you can avoid reading the repeated arguments below: Please add to the firmware request thread(s) your desire for an _option_ to make menu ISO override the dial 0.) While I would prefer to use the dial (if there were less risk of sudden non-usability), the alternative of setting the dial to M and using the menus is acceptable to me. When the M10 was first released, there were several who opined that the ergonomics of the M240 button/menu were superior to the dial. I don’t want to restart that debate, but the M10 can be set to duplicate those M240 ergonomics: If you make the iso menu item a favorite and can accept not setting as favorites any items that appear on the main menu before it, then you have almost exactly the same ease of checking/changing ISO as on the M240 — which arguably about as easy as the dial: Click menu>see the current iso at the top of the favorites — an easy check. If you want to change, click the same button again and scroll to select. 1.) Given 0 above, there may be many in addition to rqliang and me who cautiously choose not to use the dial. It may only take two weeks for repair at leica, but as Uliwer pointed out, shipping can add a lot more — and for those of us in the US, Asia or Australia, that can be a couple of eternities. Some may just choose to avoid the wheel during critical shoots. But if you are going to use the menu alternative during critical times, you would surely want to be practicing that during non-critical times — and so would not be using the dial at all. 2.) happymac’s point is important. Not using the dial fails to uncover the problem. This is relevant not only regarding warranty issues, but if there is a significant number of folks like rqliang and me who are not using their dials, failing to uncover defective ones, then the potential failures will remain occult and unreported. Thus a false sense of security. 3.) Of course, the definitive solution is to manufacture the M10 without the problem — which Leica may or may not have been able to do. However, for those of us with cameras made at least until June, there is a very desirable “solution” (really a kludge): A firmware update _option_ to have the menu ISO settings override the dial. That will enable us to use the dials with the advantages happymac recommends. I encourage any who agree with this to lean on their spears and add their wish for this in the firmware request thread(s). Thumb up. Link to post Share on other sites More sharing options...
jaapv Posted August 28, 2017 Share #230 Posted August 28, 2017 Very annoying, especially cause there is no replacement while it is sent in for repairs and it might take 4-6 weeks..... Verzonden vanaf mijn iPad met Tapatalk Not if you ask Leica CS Wetzlar to send you a pickup label, instead of going the elaborate route through your dealer, Transcontinenta, repair facility and finally to Wetzlar, and the whole rigmarole back again... Dealing with the factory directly will lop weeks off the repair time.. 4 Link to post Share on other sites More sharing options...
riswanc Posted August 28, 2017 Share #231 Posted August 28, 2017 Now it inherits the 5190, first case i have seen ) Instagram @jakontil Link to post Share on other sites More sharing options...
mr_big Posted August 28, 2017 Share #232 Posted August 28, 2017 Crap, mine comes in next week. I'll keep using the ISO wheel during the warranty period while I can still send it in for a free fix. Link to post Share on other sites More sharing options...
Roderikvn Posted August 28, 2017 Share #233 Posted August 28, 2017 The serial number and manufactuered date do not link well as you thought, at least, mine (5191###) was labelled as middle April. No issue yet as I try to avoid using the wheel. My silver one is 21/6/2017 and 05190 and is broken. My black one 03/08/2017 and 0518 (still working) Verzonden vanaf mijn iPad met Tapatalk Link to post Share on other sites More sharing options...
lecycliste Posted September 1, 2017 Share #234 Posted September 1, 2017 My M10, S/N 519XXXX, stuck on ISO 200 around August 23, a couple days after the eclipse and three weeks after purchase. So it seems to affect later serial numbers as well. Was anyone able to fix the problem with a firmware update? Link to post Share on other sites More sharing options...
ianpilbeam Posted September 1, 2017 Share #235 Posted September 1, 2017 No firmware update known. My M10 is back with Leica and I have received the following to say what they would be doing to fix it: Dear Customer, Thank you for sending in your LEICA product. After a thorough inspection we want to inform you about the results: ________________________________________________________________________________________________________ Item Description (Serial number) Qty Value/EUR ________________________________________________________________________________________________________ 10000 3656 LEICA M10, silver chrome finish ( 5183xxx ) 1 PCS cover, etui Labour costs 0,00 receiving inspection repair Din/ASA adjustment Carry out software adjustment clean sensor adjust range finder adjustment of all parts cleaning and end control repair free of charge ________________________________________________________________________________________________________ setting wheel, ISO, silvery, complete 1,000 ST speed setting button, silvery 1,000 ST ________________________________________________________________________________________________________ - - - - - - - - - - It does say 'carry out software adjustment' so does that mean there will be some kind of update? And what is etui? And it would seem that there will be new parts fitted – 'setting wheel' and 'speed setting button' – presumably the fault has been with these. 1 Link to post Share on other sites More sharing options...
Hey You Posted September 1, 2017 Share #236 Posted September 1, 2017 "Etui" is the camera's case, in French. Link to post Share on other sites More sharing options...
M11 for me Posted September 1, 2017 Share #237 Posted September 1, 2017 "Etui" is the camera's case, in French. Or in Swiss German :-) Link to post Share on other sites More sharing options...
UliWer Posted September 1, 2017 Share #238 Posted September 1, 2017 The "Carry out software adjustment" is a regular field on the invoice. If there is a firmware update, they do it, but to repair the Iso-wheel they have to take the camera apart which should in some way or other have an effect of the software settings. When I got it back all settings were on factury default, so it looks as if the camera's software had to be re-installed. Link to post Share on other sites More sharing options...
roverover Posted September 1, 2017 Share #239 Posted September 1, 2017 (edited) My M10, S/N 519XXXX, stuck on ISO 200 around August 23, a couple days after the eclipse and three weeks after purchase. So it seems to affect later serial numbers as well. Was anyone able to fix the problem with a firmware update? What is the 4th digit of your serial? It has already been established that some owners with 5191xx serial range were affected. Is yours higher than 5191xx? Thanks. Edited September 1, 2017 by roverover Link to post Share on other sites More sharing options...
lecycliste Posted September 2, 2017 Share #240 Posted September 2, 2017 Serial is 5193xxx. So yes, it's higher. Link to post Share on other sites More sharing options...
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