jip Posted May 14, 2014 Share #1 Posted May 14, 2014 Advertisement (gone after registration) So a while back I noticed the beeping sound in the video recording, so did others on this forum. I contacted Leica about this problem and this is what I got as a response: #1 my email: --------------------------------------------------------------------------------------------------- Hello dear sir, madame I’ve bought a Leica M Typ 240 in 2013, and it has been a joy to use. Recently I tried the video function for the first time, and I heard a beeping noise when I played back the video. The audio was recorder with the internal microphone. I looked it up on the Leica User Forum and found out that more people where experiencing this problem. Of course this is not a problem that makes the camera useless but I’d like to hear from Leica what to do with this camera. I’m running the latest firmware etc. Also if I need to send it in for service, I would need a replacement camera during the absence of my own… How does this work? I’ll be glad to hear from you, Kind regards, Jip --------------------------------------------------------------------------------------------------- #2 Response by Leica: --------------------------------------------------------------------------------------------------- Dear van Kuijk, Sorry for the late answer. Please use the external microfon adapter set ( 14634 ). The quality is better than with the internal microfon. Please send a mail when you have more question Mit freundlichen Gruessen / Kind regards i.A. Lxxxxxx --------------------------------------------------------------------------------------------------- I of course was angry at this short and useless response, so I send another mail to Lothar: #3 my response to Lxxxxx at Leica --------------------------------------------------------------------------------------------------- Hello Lxxxxx, That might be the case but beeping in the audio channel is not normal, it should be fixed. I’ve read on the forum that others have send their Camera in and that their camera was fixed after. I find it a big fault for a camera that costs over 6000 euro. I hope you can come up with a better solution as I am not satisfied this way. --------------------------------------------------------------------------------------------------- Now a few days later I get another response from Herr Lxxxxx #4 repsonse from Lxxxxxx at Leica --------------------------------------------------------------------------------------------------- Dear Mr. Van Kuijk, The audio channel is by all Leica M ( Typ 240 ) the same. I ask our workshop about the audio channel. It can not be fixed. Mit freundlichen Gruessen / Kind regards i.A. Lxxxxxxx --------------------------------------------------------------------------------------------------- So this is where I am now, short answers by some rude Lothar at Leica, who doesn't even say he is sorry to hear my camera isn't behaving as a camera should... Leica of course sets the standard and beeping should be implemented in all cameras over the world. I am sick of this companies arrogance. Link to post Share on other sites More sharing options...
Advertisement Posted May 14, 2014 Posted May 14, 2014 Hi jip, Take a look here Leica M beeping noise, response by Leica.... I'm sure you'll find what you were looking for!
hansmezger Posted May 14, 2014 Share #2 Posted May 14, 2014 This is not acceptable. Why don't you give that arrogant guy a call? Link to post Share on other sites More sharing options...
jaapv Posted May 14, 2014 Share #3 Posted May 14, 2014 I concur. You should contact Customer Service, preferably by telephone and as k for Andrea Frankl. No sign of arrogance there. Somehow your mails ended up on the computer of the wrong person. Link to post Share on other sites More sharing options...
edwardkaraa Posted May 14, 2014 Share #4 Posted May 14, 2014 So according to Leica's response, all M240 have this problem and it can't be fixed. You should use the external microphone, or shoot silent movies like in Charlie Chaplin's days. I have not shot any videos with my camera yet, but it is somewhat frustrating to realize it doesn't work as advertised. Link to post Share on other sites More sharing options...
chris_tribble Posted May 14, 2014 Share #5 Posted May 14, 2014 No beeping on either of mine when recently tested. Does anyone know if there are critical audio settings? I have Audio settings set to Standard at the moment. Jip - you might want to try Manual and reduce senstivity if you're hand holding? Just a thought. Agreed that Herr Lothar needs a quick customer care course... I'd also recommend contacting Andrea Frankel - she's Leica's best marketing asset. Prompt, courteous and with a sense of humour under occasional stress Best Link to post Share on other sites More sharing options...
jdlaing Posted May 14, 2014 Share #6 Posted May 14, 2014 So according to Leica's response, all M240 have this problem and it can't be fixed. You should use the external microphone, or shoot silent movies like in Charlie Chaplin's days. I have not shot any videos with my camera yet, but it is somewhat frustrating to realize it doesn't work as advertised. How is it advertised? Link to post Share on other sites More sharing options...
edwardkaraa Posted May 14, 2014 Share #7 Posted May 14, 2014 Advertisement (gone after registration) How is it advertised? Hmmmm, without beeping sound? Link to post Share on other sites More sharing options...
lct Posted May 14, 2014 Share #8 Posted May 14, 2014 How is it advertised? This way: Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/227092-leica-m-beeping-noise-response-by-leica/?do=findComment&comment=2590319'>More sharing options...
farnz Posted May 14, 2014 Share #9 Posted May 14, 2014 At least Leica didn't reply that the beeping is 'a feature'. Pete. Link to post Share on other sites More sharing options...
Jeff S Posted May 14, 2014 Share #10 Posted May 14, 2014 Only in the Roadrunner special edition. Jeff Link to post Share on other sites More sharing options...
250swb Posted May 14, 2014 Share #11 Posted May 14, 2014 Who's in the s**t now...? "What the forum is not for This isn’t the place for those who think that Leica, Leica products and Leica customers are inadequate, deceitful or stupid." Just saying, considering other criticisms that get punished by quoting the rules. Steve Link to post Share on other sites More sharing options...
jaapv Posted May 14, 2014 Share #12 Posted May 14, 2014 That is only part of the story. I would urge all members to read the full mission statement. Criticism is explicitly welcomed, as long as it remains objective and does not become an end in itself.There is probably nowhere on the planet where so much and such harsh criticism of Leica is expressed. There is nothing wrong with that. There are, however, limits. Unsubstantiated or defamatory criticism has no place here any more than do the same points repeated over and over again like a mantra. Link to post Share on other sites More sharing options...
pieterpronk Posted May 14, 2014 Share #13 Posted May 14, 2014 Is Leica's official stand on this issue that every M240 has the same audio quality when video recording including a beeping noise? Maybe I should send my M240 to Solms because it doesn't beep? (Either the beeping is normal, and Leica should fix every faulty M240 that is not beeping. Or beeping is not normal, and Leica should fix every faulty M240 that beeps. They can't have it both ways...) Besides what kind of customer service is that? I recently had a small problem with a photobook I ordered not reaching my address. I mailed and received an answer within the hour. What's more the mails were formulated in such a way that the customer (me) was right in his claims about what went wrong from the outset. Ie. the customer is right unless proven otherwise, and then those facts would first be pointed out with tact. I would imagine a "I'm sorry to hear that you are not entirely satisfied with our product" would be the very least you could write about a problem with a 6000 euro camera? In itself obviously it doesn't change the fact or might not be helpful at all... but some common courtesy seems missing here. I mean are you sure it doesn't say "This e-mail is sent from my iphone" somewhere in the mail? Link to post Share on other sites More sharing options...
jip Posted May 14, 2014 Author Share #14 Posted May 14, 2014 Doesn't seem to look like he send it from his iPhone, I'm not sure what his problem is besides being arrogant and giving the company he works for a bad reputation. http://jip.li/nk/qqb48 << screenshot Link to post Share on other sites More sharing options...
bideford Posted May 14, 2014 Share #15 Posted May 14, 2014 Perhaps one could be generous and suggest that Lxxxxx simply does not translate well? Agree with previous comments regarding contacting Andrea Frankel. Leica's jewel in the crown. Be nice to her otherwise I suspect you will face the wrath of others on this forum! James Link to post Share on other sites More sharing options...
Rick Posted May 15, 2014 Share #16 Posted May 15, 2014 Jip - This was reported in the Beta test group in August 2013. I sent my camera in for a repair in March and the Mainboard was replaced as the fix, but it did not change anything. I asked Leica about it in March 2014 and got this reply: "Unfortunately there will be no improvement of the noise issue while video recording. According to Jesko and the Leica technicians this is not a malfunction. The microphone of the M (type 240) is very sensitive and can record very quiet sounds at full level control. It may happen that noise of the camera electronics can be perceived. The following SD cards should cause very little noise: SanDisk Ultra 8GB 20MB/s class 6 SanDisk Ultra 32 GB 20MB/s class 6" To my surprise, changing cards did cause the beeping to not only change its periodicity but also the strength of the sound. Also, I found that it was not the steady beep of a identifiable frequency, rather it beeps in bursts, like the writing to the card? So, it probably is internal electronics getting back into the audio recording electronics or mic and it probably has something to due with poor shielding of the memory card electronics. Luckily, it is only noticeable in a dead quiet room, on auto-gain, when the gain is running at full sensitivity. I use the external mic for anything I feel is important anyway. So, not a real big deal, like you said. It is what it is. Rick Link to post Share on other sites More sharing options...
chris_tribble Posted May 15, 2014 Share #17 Posted May 15, 2014 Rick - thanks for the calm, informed contribution. It may be that the Sandisk cards I use help. I've certainly not had a discernible problem with audio off my M - but I should also say that for any professional video work I do (mainly talking head interviews within still photography documentary projects) I always use an external mike (whether with the M or a Canon 5D2). My feeling is that part of the problem for those of us who are primarily stills photographers is that audio is the elephant in the room for video work. My experience is that good quality audio capture is harder to achieve than video, and requires an investment of time and money to get right. The fact that a camera costs X dollars / euros / pounds etc does not mean that its on-camera audio is going to be acceptable for serious work. Best Link to post Share on other sites More sharing options...
250swb Posted May 15, 2014 Share #18 Posted May 15, 2014 That is only part of the story. I would urge all members to read the full mission statement. While arguing the toss about where lenses are made it was a cowardly way to 'win' an argument in waving the rule book by one of the sides involved (not you Jaap as you only clarified the rules). I mean, what was lost, only a valued and long standing member of the forum and for what, intolerance of other opinions? But I don't see how Lxxxxx or Leica is coming out of this without being belittled on the one hand, or by (seemingly) openly admitting they are just the backup drones for an unquestioning fan boy culture on the other. So perhaps real names should not be published? Steve Link to post Share on other sites More sharing options...
mirekti Posted May 15, 2014 Share #19 Posted May 15, 2014 I wrote to Lxxxxxx few times about 24mm Elmarit profile being better than the default 24mm Elmar, and he was quite polite, and promised this would be revisited. Maybe he just had a bad day. Regarding the beep, there's no excuse for it. Link to post Share on other sites More sharing options...
jaapv Posted May 15, 2014 Share #20 Posted May 15, 2014 We should all stand back from time to time and take note that our opinions are just that, opinions. Repeating them over and over on an ever more strident tone will not turn them into facts. The forum rules and mission statement are based on this. There is one simple rule to follow: respect the other poster even if you think he is completely wrong. Link to post Share on other sites More sharing options...
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