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Found 5 results

  1. Hi all! This is my very first post in here and i'm sorry this is pretty annoying for you. Lately, i'm experiencing the same problem as described in this thread: http://www.l-camera-forum.com/leica-forum/leica-m9-forum/223557-help-again-sensor.html So, i'm going to send my M9 back to Solms. I have a question for all of you who, sadly, have experienced the same problem as mine: have i to send also a lens to the Leica customer care, in addition to the camera and the SD card? My question came up after reading the needed accessories on the RBS (battery, battery charger, SD card, lenses resp. camera). Thank you in advance. Enzo
  2. So a while back I noticed the beeping sound in the video recording, so did others on this forum. I contacted Leica about this problem and this is what I got as a response: #1 my email: --------------------------------------------------------------------------------------------------- Hello dear sir, madame I’ve bought a Leica M Typ 240 in 2013, and it has been a joy to use. Recently I tried the video function for the first time, and I heard a beeping noise when I played back the video. The audio was recorder with the internal microphone. I looked it up on the Leica User Forum and found out that more people where experiencing this problem. Of course this is not a problem that makes the camera useless but I’d like to hear from Leica what to do with this camera. I’m running the latest firmware etc. Also if I need to send it in for service, I would need a replacement camera during the absence of my own… How does this work? I’ll be glad to hear from you, Kind regards, Jip --------------------------------------------------------------------------------------------------- #2 Response by Leica: --------------------------------------------------------------------------------------------------- Dear van Kuijk, Sorry for the late answer. Please use the external microfon adapter set ( 14634 ). The quality is better than with the internal microfon. Please send a mail when you have more question Mit freundlichen Gruessen / Kind regards i.A. Lxxxxxx --------------------------------------------------------------------------------------------------- I of course was angry at this short and useless response, so I send another mail to Lothar: #3 my response to Lxxxxx at Leica --------------------------------------------------------------------------------------------------- Hello Lxxxxx, That might be the case but beeping in the audio channel is not normal, it should be fixed. I’ve read on the forum that others have send their Camera in and that their camera was fixed after. I find it a big fault for a camera that costs over 6000 euro. I hope you can come up with a better solution as I am not satisfied this way. --------------------------------------------------------------------------------------------------- Now a few days later I get another response from Herr Lxxxxx #4 repsonse from Lxxxxxx at Leica --------------------------------------------------------------------------------------------------- Dear Mr. Van Kuijk, The audio channel is by all Leica M ( Typ 240 ) the same. I ask our workshop about the audio channel. It can not be fixed. Mit freundlichen Gruessen / Kind regards i.A. Lxxxxxxx --------------------------------------------------------------------------------------------------- So this is where I am now, short answers by some rude Lothar at Leica, who doesn't even say he is sorry to hear my camera isn't behaving as a camera should... Leica of course sets the standard and beeping should be implemented in all cameras over the world. I am sick of this companies arrogance.
  3. Does Leica service match their brand and their great products? I invite you to an open discussion about this based on my own experience (a little long text maybe). As many others, I contacted Leica due to some suspicious looking rows of dots on my pictures taken at low apertures. Leica Customer care looked at the samples I sent them and told me that I had to send my camera (M9P) to them to have it checked. Here is my first experience with Leica Customer Care described step wise. It is the service experience that I would like to discuss and not the specific technical problem: > I spent 150 Euro on shipping and insurance to have the camera sent to Leica. I had to make them confirm that they had received the camera. They didn’t do that automatically. > After a short while I got a message from Leica that the sensor was not defective but they would clean the sensor and adjust the rangefinder etc. I was happy with that, and said thank you. > After some weeks of waiting I contacted Leica to hear when they would send the camera back to me. I was told by a technician that I hadn’t communicated with before that there was a lead time of an additional 2 ½ months to have the camera cleaned. At that time they had already had the camera for more than a month. > I contacted Leica and told them to send the camera back to me un-cleaned since I had to use it for a field trip. I was the contacted by the first person that I had communicated with and he told me that they could have it cleaned and send back within a week. I was happy with that, and said thank you. > I got my camera back within the week as promised. However, as I went to check it I was really disappointed. The sensor was very dirty and hair-like strands that were not there before showed very clearly on the pictures even at F4. In fact the sensor was much worse than before and the dots that were the reason for sending the camera to Leica were indeed still visible. Along with the camera Leica had sent a certificate stating that the sensor had been cleaned and the camera cap was “sealed off” with the orange sticker. I personally do not believe that the sensor had been cleaned. > I contacted Leica again and told them in a friendly way that I did not see the problem solved. They returned to me and apologized and suggested that they had my camera back again. I told Leica that I was a bit reluctant to just send the camera back without knowing what would be done to it, and how long time it would take. They told me to send some DNGs that showed the problem, and they would find a swift solution – which I did. > After a couple of days I got a mail by accident from Leica. It was internal communication between my contact and a technician. In the mail I was characterized as being very “unzufrieden” which I actually don’t think was quite right. I had only pointed out the problems as described in an objective way. Internal mails ending up at the customer should really not happen. This is a big mistake in my eyes. > After some additional waiting time I contacted Leica to hear their conclusions, and after some more time I got the message that they needed to have the camera back to overhaul the sensor and evaluate if it needed to be changed. That was actually what they should have done when they got the camera in the first place, and they had already stated that the sensor was OK and cleaned anyway. > I contacted Leica and told them that I could not send in the camera right now because I needed it for a field trip, so I would dry clean the sensor myself to remove the dust, and then send in the camera at a later stage for the other problems. I asked if they could provide me with a device and a method for blowing the dust off. > After some more time I got a mail from a Danish agent that had not been in contact before. They told me that they heard I had problems with dust on the sensor and suggested that I contacted a certain Dealer in Denmark who they know is a Nikon/Canon expert??! > I will now search this forum and find a method to dry clean my sensor myself, and subsequently decide further actions…I need to go shooting rather than writing. I have 15 years of experience with technical service, and to me this is a very inconsistent performance by Leica – both in terms of communication and actions. So, my question: is there any learning for Leica here – and could we give them some constructive feedback and ideas for improvement? What is your experience?
  4. Hallo, bin gerade durch Zufall auf folgender Seite der Leica Homepage gelandet: https://de.leica-camera.com/Service-Support/Serviceleistungen/Service-Certificate Hat hier jemand schon Erfahrung mit diesem Service? 200,-€ für ein weiteres Jahr Garantie bei Bestehen aller Tests hört sich gut an.
  5. Hello, Exactly a week ago, I sent my Leica Q in for repair. I've called a few times looking for updates without any success. I've left a voicemail for customer care to call back without any response. Today, I called again and the lady who I spoke to told me that repairs usually take 4-6 weeks and that my camera is in "repair status". She couldn't give me any other details about what have done if anything. Is there anyone here familiar with Leica's customer care? Should I keep calling every week to check on status? Hope and pray that my camera will magically show up on my front door one day? I would appreciate any feedback. Thank you!
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