david strachan Posted February 7, 2020 Share #21 Posted February 7, 2020 Advertisement (gone after registration) Come on Ricardo...you worked hard to get that M9P.... Fix the problem, without drama and enjoy the camera, and strap... 😙 All best... 1 1 Link to post Share on other sites More sharing options...
Advertisement Posted February 7, 2020 Posted February 7, 2020 Hi david strachan, Take a look here M9 strap order went bad... is this the way to treat customers?. I'm sure you'll find what you were looking for!
Charadis Posted February 9, 2020 Share #22 Posted February 9, 2020 On 2/6/2020 at 6:52 PM, rivi1969 said: Totally hostile... I think they speak perfectly fine English, good enough to know that "we will unfortunately be forced to take further steps against you" means something completely different than "we are unfortunately going to cancel your order" I already complain with somebody else in the customer care chain of command, and obviously not going to buy anything else from them, in fact my M9P is up for sale if someone is interested lol. Thinking back to this, I checked out the e-mail they sent me when I sent back my camera for the "upgrades," and they were actually very reasonable when they could not charge the card I used to purchase the camera (I guess they store this info in their system? I dunno, but I cancelled that card after my info was compromised from my trip to NYC last year): Quote Dear Mr. Turner, We would like to inform you that the repair on your Leica M9 has been completed. In order to ship it out, we will need your payment. According to Nico and Michel, the credit card details provided before has been scrapped. Please provide the details in order to proceed. Thank you very much. Mit freundlichen Grüßen / kind regards Liberty Now, they did have my camera, so there was no way I could not pay and get away with it. But different people were involved in handling my order, so hopefully it's just a misunderstanding with the one person here, albeit still unacceptable language as they probably do not realize the impact that it could have they way we interpret messages. (They were also very prompt to reset the registration of my camera so I could register to my own account online - apparently, my M9 had been registered before, so I was always getting a message that I could not register it anymore). Link to post Share on other sites More sharing options...
Viv Posted February 9, 2020 Share #23 Posted February 9, 2020 I don't see any hostility or threats from Leica. If you order, you pay. It's not complicated. 3 Link to post Share on other sites More sharing options...
ianman Posted February 9, 2020 Share #24 Posted February 9, 2020 3 hours ago, Charadis said: apparently, my M9 had been registered before IIRC you got your M9 from the recent refurbished batch? Link to post Share on other sites More sharing options...
pedaes Posted February 9, 2020 Share #25 Posted February 9, 2020 On 2/6/2020 at 6:28 PM, rivi1969 said: I order from Leica a rope strap for my recently adquiere M9P, they sent me an invoice for 57 Euros and I haven't being able to go to the bank to make the deposit, (Actually I forgot to do it) last time they try to charge my card directly my bank block my card. And now I am receiving threats by email and even by regular post mail from the other side of the Atlantic. What kind of "steps" they want to take against my persona? Is not like they send me a camera in advance and I am not paying for it. This kind of awful customer service makes me want to put my Leica for sale. Dear Mr. Ricardo Villagran Vicent, Please send an information or the money. Otherwise we will unfortunately be forced to take further steps against you. Mit freundlichen Gruessen/ Kind regards Anne Madeiski They are asking you for information or to pay for what you ordered. And you are upset why? 1 Link to post Share on other sites More sharing options...
Charadis Posted February 9, 2020 Share #26 Posted February 9, 2020 4 hours ago, ianman said: IIRC you got your M9 from the recent refurbished batch? That’s the one, the a la carte M9 offer through Michel - you got in on it? Link to post Share on other sites More sharing options...
rivi1969 Posted February 9, 2020 Author Share #27 Posted February 9, 2020 Advertisement (gone after registration) As expected, I got a reply from Leica (not saying from who) saying among a few other things this: "Yes, her mail is not acceptable. Our complaint management will have a word with her..." I was right. No need to send threats to a loyal customer. 1 Link to post Share on other sites More sharing options...
earleygallery Posted February 9, 2020 Share #28 Posted February 9, 2020 5 minutes ago, rivi1969 said: As expected, I got a reply from Leica (not saying from who) saying among a few other things this: "Yes, her mail is not acceptable. Our complaint management will have a word with her..." I was right. No need to send threats to a loyal customer. Loyal ex customer surely? Link to post Share on other sites More sharing options...
WurzelbertAngenervt Posted February 10, 2020 Share #29 Posted February 10, 2020 (edited) Wow. You are a true hero. You won the battle. How would that story have ended in a parallel universe, in which your person would have been replaced by another regular customer? Let's see and enjoy our mysterious journey... The customer receives that unfriendly mail. At first he is upset, but then recognizes that she is not the only one guilty. So he quickly does the payment and answers the mail, in which he adds that he found her words to be kinda rude. The woman reads the mail, thinks "oh, I was too rude" and sends the strap. Story short=time for photography Man, calm down. Really. Edited February 10, 2020 by WurzelbertAngenervt 5 Link to post Share on other sites More sharing options...
rivi1969 Posted February 10, 2020 Author Share #30 Posted February 10, 2020 1 hour ago, WurzelbertAngenervt said: Wow. You are a true hero. You won the battle. How would that story have ended in a parallel universe, in which your person would have been replaced by another regular customer? Let's see and enjoy our mysterious journey... The customer receives that unfriendly mail. At first he is upset, but then recognizes that she is not the only one guilty. So he quickly does the payment and answers the mail, in which he adds that he found her words to be kinda rude. The woman reads the mail, thinks "oh, I was too rude" and sends the strap. Story short=time for photography Man, calm down. Really. Not a true hero, just someone who do not like to receive mail saying ”they are taking steps against me”... I have the right to complain, or at least to ask for an explanation, if you do not agree I couldn’t care less. Leica already told me that it was completely out of place, so end of story. Next. 1 Link to post Share on other sites More sharing options...
WurzelbertAngenervt Posted February 10, 2020 Share #31 Posted February 10, 2020 You may be right, but there are more gentleman-like ways to handle these kind of situations. Just saying... 2 Link to post Share on other sites More sharing options...
rivi1969 Posted February 10, 2020 Author Share #32 Posted February 10, 2020 1 hour ago, WurzelbertAngenervt said: You may be right, but there are more gentleman-like ways to handle these kind of situations. Just saying... Exactly, something like "Ricardo, you have a pending payment, please confirm or your order will be cancel". 1 Link to post Share on other sites More sharing options...
ianman Posted February 10, 2020 Share #33 Posted February 10, 2020 Clearly the person who wrote the sentence "Please send an information or the money." doesn't have proper knowledge of English to be replying to customers, anyone who claims to speak English can see that. If she is put in a position where she has to reply directly, she cannot be blamed. It seems to me now that an employee or intern is going to be punished for trying to help customer. That's sad and wrong.... and all that for a strap. I agree that the email was not good, I have mentioned this before, but we have to remember that people at Leica are not all fluent English speakers. I have been there a few times and know that it's not the case... and we shouldn't expect it to be the case either. 4 1 Link to post Share on other sites More sharing options...
pedaes Posted February 10, 2020 Share #34 Posted February 10, 2020 25 minutes ago, ianman said: Clearly the person who wrote the sentence "Please send an information or the money." doesn't have proper knowledge of English to be replying to customers, anyone who claims to speak English can see that. If she is put in a position where she has to reply directly, she cannot be blamed. It seems to me now that an employee or intern is going to be punished for trying to help customer. That's sad and wrong.... and all that for a strap. I agree that the email was not good, I have mentioned this before, but we have to remember that people at Leica are not all fluent English speakers. I have been there a few times and know that it's not the case... and we shouldn't expect it to be the case either. Agree totally. Good job for us they do not communicate only in German. Link to post Share on other sites More sharing options...
M9reno Posted February 10, 2020 Share #35 Posted February 10, 2020 The customer is always right, in any language. We don’t know the employee, her fluency in English, or how exactly to interpret her words, so my guess is that unless there is reason for her employer to think otherwise, it will be handled as a learning experience for her, without further repercussions. Not a big deal. Link to post Share on other sites More sharing options...
a5m Posted February 10, 2020 Share #36 Posted February 10, 2020 7 hours ago, ianman said: It seems to me now that an employee or intern is going to be punished for trying to help customer. That's sad and wrong.... and all that for a strap. This reminded me of George and the Busboy on Seinfeld. Link to post Share on other sites More sharing options...
rivi1969 Posted February 11, 2020 Author Share #37 Posted February 11, 2020 Well, in my reply I was very clear that I just wanted to understand what kind of “steps” they were going to take against me, not that I want that lady to be fired or anything. -Besides the email I also got the same message (twice) by regular mail. Link to post Share on other sites More sharing options...
analog-digital Posted February 11, 2020 Share #38 Posted February 11, 2020 @ rivi1969 that is the "modern" communication today. you order something and forget to pay. of course it's never your fault, it's always the others. where do you have the problem now? just pay and you're good. but certainly not to post here ..... Link to post Share on other sites More sharing options...
rramesh Posted February 15, 2020 Share #39 Posted February 15, 2020 If the order has been made by the buyer, then the buyer has an obligation to pay. If the buyer doesn't initiate payment or if the payment does not go through, then the seller can and will cancel order if item has not been shipped. If the item has shipped, and the buyer still doesn't pay then suitable recovery measures can be taken by the seller. Link to post Share on other sites More sharing options...
rivi1969 Posted February 15, 2020 Author Share #40 Posted February 15, 2020 40 minutes ago, rramesh said: If the order has been made by the buyer, then the buyer has an obligation to pay. If the buyer doesn't initiate payment or if the payment does not go through, then the seller can and will cancel order if item has not been shipped. If the item has shipped, and the buyer still doesn't pay then suitable recovery measures can be taken by the seller. 4. This is a closed case... Link to post Share on other sites More sharing options...
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