lethbrp Posted January 10, 2014 Share #1 Posted January 10, 2014 Advertisement (gone after registration) Just prior to Christmas, I took the plunge on replacing my Nikon gear with a new Leica system. I bought the new M 240 with 6 lenses. To my dismay, two of the lenses had to be replaced and the camera also needs to go back due to the line that appears at ISO 640. I really don't understand who these issues get past Leica who seem to pride themselves on quality. To say I'm unimpressed is an understatement. Link to post Share on other sites More sharing options...
Advertisement Posted January 10, 2014 Posted January 10, 2014 Hi lethbrp, Take a look here More quality Control Issues. I'm sure you'll find what you were looking for!
bill_murray Posted January 10, 2014 Share #2 Posted January 10, 2014 Please could you help and clarify which lenses had to be replaced? .... what were the problems? Link to post Share on other sites More sharing options...
lethbrp Posted January 10, 2014 Author Share #3 Posted January 10, 2014 The lenses with the issue were: 35 1.4 with is faulty aperture ring 24 3.8 front lens plate (where the serial no is) was loose Link to post Share on other sites More sharing options...
barjohn Posted January 10, 2014 Share #4 Posted January 10, 2014 There is nothing wrong with Leica's QC, I'm sure when they left the factory all was perfect. However, you failed to protect the sensor from solar gama radiation, hence your stripe an didn't handle and protect the lenses adequately from undue torque, shaking or other mechanical things when mounting or unmounting lenses. You clearly didn't understand that when posters on this forum say Leica gear is rugged and well built, solid, etc., they mean rugged looking and feeling, NOT actually ruggedly made. How can they know if it is well built or actually rugged? They ahve never taken one apart and compared the build to any other "rugged" camera. I thought I would go ahead and be the first to blame you before the others jump in. Of course they will be more subtle with questions like did you fully discharge the battery 27 times and triple check the charge before putting it back in the camera? Or, your SD card is clearly defective, did you format it in the camera and the computer or on the computer? If you didn't use magic formatter its no wonder you broke the camera. Coming from Nikon you just aren't used to aperture rings. You have to twist it like a nipple, very gently, not like you are trying to tune in Mars on the radio. Link to post Share on other sites More sharing options...
rodluvan Posted January 10, 2014 Share #5 Posted January 10, 2014 QC was probably busy remapping the tenth of thousands of Leicas sent in due to one dead pixel. Link to post Share on other sites More sharing options...
AlanJW Posted January 10, 2014 Share #6 Posted January 10, 2014 Barjohn: There is a lot of truth in what you say even if sarcastic. There are those here who must defend Leica no matter what. But you lose some credibility because you are prone to criticize no matter what. Fact is, is all camera companies screw up in a variety of ways. Ask Nikon about their D600 issues and D800 autofocus issues and see if you can buy a Nikon AW1 anywhere. Apparently supply chain issues there too. If you read Internet forums you would never buy any camera because according to the published reports they are all broken or going to break. Same goes for cars by the way. Yes, Leicas are expensive and yes Leica seems to have screwed up too often lately. Disappointment is a function of expectation. Because we expect more from Leica, I think we are all especially disappointed when they stumble. Link to post Share on other sites More sharing options...
mirekti Posted January 10, 2014 Share #7 Posted January 10, 2014 Advertisement (gone after registration) There is nothing wrong with Leica's QC, I'm sure when they left the factory all was perfect. However, you failed to protect the sensor from solar gama radiation, hence your stripe an didn't handle and protect the lenses adequately from undue torque, shaking or other mechanical things when mounting or unmounting lenses. You clearly didn't understand that when posters on this forum say Leica gear is rugged and well built, solid, etc., they mean rugged looking and feeling, NOT actually ruggedly made. How can they know if it is well built or actually rugged? They ahve never taken one apart and compared the build to any other "rugged" camera. I thought I would go ahead and be the first to blame you before the others jump in. Of course they will be more subtle with questions like did you fully discharge the battery 27 times and triple check the charge before putting it back in the camera? Or, your SD card is clearly defective, did you format it in the camera and the computer or on the computer? If you didn't use magic formatter its no wonder you broke the camera. Coming from Nikon you just aren't used to aperture rings. You have to twist it like a nipple, very gently, not like you are trying to tune in Mars on the radio. LoL ...sorry if you think my response is offending, but according to your tips, we should never have pulled the camera and lenses out of the box in the first place. Link to post Share on other sites More sharing options...
jdlaing Posted January 10, 2014 Share #8 Posted January 10, 2014 Can you point me to the page in the manual where it says you have to twist the nipple gently? Link to post Share on other sites More sharing options...
lucerne Posted January 10, 2014 Share #9 Posted January 10, 2014 Can you point me to the page in the manual where it says you have to twist the nipple gently? you'll be disappointed! There are no accompanying diagrams or pictures! Link to post Share on other sites More sharing options...
jaapv Posted January 10, 2014 Share #10 Posted January 10, 2014 I’m sure the thread will be discussed in the QC department. This kind of thing is the last Leica wants. Link to post Share on other sites More sharing options...
algrove Posted January 10, 2014 Share #11 Posted January 10, 2014 Well if this is the last thing Leica wants, then they had better get their act together NOW. QC employees still seem to be on Holiday, but Leica still pumps out lenses without their presence. Link to post Share on other sites More sharing options...
wlaidlaw Posted January 10, 2014 Share #12 Posted January 10, 2014 Can you point me to the page in the manual where it says you have to twist the nipple gently? It is only in the German language manual. Wilson Link to post Share on other sites More sharing options...
tundraline Posted January 10, 2014 Share #13 Posted January 10, 2014 FWIW, it might be worth keeping in mind that there is no such thing as a perfect camera or a perfect camera manufacturer. Any camera made by anyone will have its flaws. Anyone remember Nikon oil splats induced by mirror swing that lasted for more than 2 years? My new Sony A7R with its Zeiss 35mm lens sometimes produces huge green dots in photos taken into or near the sun (giving new meaning to the term "lens flare"). Or how about a thoroughly worthless users manual for the new Sony A7R? That is not to say that Leica could not do better in the QC department, however. I am willing to put up with the quirks of owning a Leica because I love the system and especially the lenses. The service I have received from Leica has always been outstanding, and probably far better than anything I could ever have hoped to receive from Nikon, Sony or any other camera manufacturer. Just my two cents. Link to post Share on other sites More sharing options...
charlesphoto99 Posted January 10, 2014 Share #14 Posted January 10, 2014 .... and far slower. Just sayin' (from too much first hand experience). To the OP: you didn't know this about Leica when you bought? Shame on you. And of course you should have bought a back up 240 (and a backup to the backup) and backup lenses. It's the only way. Link to post Share on other sites More sharing options...
thighslapper Posted January 10, 2014 Share #15 Posted January 10, 2014 Just prior to Christmas, I took the plunge on replacing my Nikon gear with a new Leica system. I bought the new M 240 with 6 lenses. To my dismay, two of the lenses had to be replaced and the camera also needs to go back due to the line that appears at ISO 640. I really don't understand who these issues get past Leica who seem to pride themselves on quality. To say I'm unimpressed is an understatement. If the line only appears at iso 640 then it is a pretty esoteric issue and normal QC would not have picked it up ....... and to be honest it should have been weeded out by the sensor supplier at source as below spec. If the lenses were replaced from stock straight away then I don't think I would be grumbling too much. Leica QC may be flakey at times but they replace and repair without question, and it you have extenuating circumstances will go the extra mile to get you up and running again ASAP. Sorry you have been a bit unlucky but your story is not typical ...... Link to post Share on other sites More sharing options...
earleygallery Posted January 10, 2014 Share #16 Posted January 10, 2014 Of course other camera manufacturers slip up too, but I think it's fair to say that the number of incidents reported here have increased dramatically lately. It would seem to indicate some that Leica need to review and probably amend their processes. It's quite amusing that defective goods are shipped with a nice little hand signed card telling you that your item has been thoroughly inspected! Link to post Share on other sites More sharing options...
rramesh Posted January 10, 2014 Share #17 Posted January 10, 2014 You need a new bag. Link to post Share on other sites More sharing options...
jdlaing Posted January 10, 2014 Share #18 Posted January 10, 2014 you'll be disappointed! There are no accompanying diagrams or pictures! The only reason I asked is in the manual I have it says twist accordingly or until the person's feet leave the ground. At any rate.....a nice guideline for aperture rings. I still don't think most of these gripes are a Quality Control Issue. Link to post Share on other sites More sharing options...
jdlaing Posted January 10, 2014 Share #19 Posted January 10, 2014 Of course other camera manufacturers slip up too, but I think it's fair to say that the number of incidents reported here have increased dramatically lately. It would seem to indicate some that Leica need to review and probably amend their processes. It's quite amusing that defective goods are shipped with a nice little hand signed card telling you that your item has been thoroughly inspected! Sitting back reading these threads about issues I don't think they have dramatically increased. We are seeing a few dozen complaints out of how many thousand items sold/shipped? I think they are increasing within the same percentages of the number of items manufactured. I also think that if every item was received at the factory there would be far less issues. Link to post Share on other sites More sharing options...
jaapv Posted January 11, 2014 Share #20 Posted January 11, 2014 Of course other camera manufacturers slip up too, but I think it's fair to say that the number of incidents reported here have increased dramatically lately. It would seem to indicate some that Leica need to review and probably amend their processes. It's quite amusing that defective goods are shipped with a nice little hand signed card telling you that your item has been thoroughly inspected! Maybe - But any manufacturer that has humans building his products runs up against the same problem. If robots build your product the failures are systematic, so quality control only has to pull apart one item in many thousands to determine that an error has occurred. With handmade products the errors are random, so one would have to do a full dismantled test on each product to achieve the same level of control, or have an inspector checking each single production step. That costs serious money, money that no customer would be prepared to pay. Nevertheless the customer expects -rightly- that a premium product is flawless. The manufacturer is caught between a rock and a hard place.. Leica is expanding. It will have to invest extra care in this aspect to maintain its reputation. Link to post Share on other sites More sharing options...
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