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M8 shutter fault - get Leica to repair it for free

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in Leica M8 / Leica M8.2

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andybarton

andybarton

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Daniel

 

If you want to pursue your statutory rights you can ONLY sue ffordes. You don't have a contract with Leica.

 

What is there that is so hard for you to understand?

 

Just do it, if you feel so strongly about it. I can't understand why you haven't even bothered to speak with them.

 

At least when I had a problem with them with my 28 Elmarit-R, I spoke to them. They told me to piss off. I had the lens fixed at my own expense and I moved on. I didn't decide that it was Leica's fault. It was my fault.

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Guest PhotoWebb.co.uk

Guest PhotoWebb.co.uk

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So are you saying that even if the shutter was working you would see it as 'unfit for purpose'?

 

Good question - I've been putting up with the other issues for a while - perhaps stupidly. It is a buggy piece of crap at times but damn it takes good pictures! :D

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Guest PhotoWebb.co.uk

Guest PhotoWebb.co.uk

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PS

 

So - when DID you expect to have to take responsibility for the camera?

:D

 

I hadn't really considered this point. I certainly expected to have hassle free operation for a lot longer than I have.

 

What does everyone else think? At what point in your M8s life would you say you were happy with a €700 repair bill - I know I'm not there yet.....

 

I also know that I wouldn't have bought one if somebody had said 'You know; the shutters go on these cameras more often than they should and the repair cost is pretty expensive. It could happen at any time - there really is no rhyme or reason as to when it will happen.'

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andybarton

andybarton

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What does everyone else think? At what point in your M8s life would you say you were happy with a €700 repair bill - I know I'm not there yet.....

 

 

How about the day after the warranty runs out....?

 

Ever bought a car? Ever had a warranty with that car? Ever had something go wrong the month after the warranty runs out?

 

What happened?

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Guest PhotoWebb.co.uk

Guest PhotoWebb.co.uk

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Well - how long does a £3k laptop last used professionally? Couple of years? My £30k Roland printer lasted 3 years before it needed a new board. My Cayenne has a rusty door and it's coming up to 3 years old. Err - stuff breaks.....

 

Do any of these manufacturers claim the same things as Leica though?

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Julian Thompson

Julian Thompson

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I also know that I wouldn't have bought one if somebody had said 'You know; the shutters go on these cameras more often than they should and the repair cost is pretty expensive. It could happen at any time - there really is no rhyme or reason as to when it will happen.'

 

Well I've shot thousands of images with 4 different M8's and never had a shutter go. In fact although it appears from listening to you that it is an issue - until you brought it up I'd never actually heard of it and I post a fair bit on here.

 

So I don't think it's exactly epidemic.

 

But - come to think of it - I turned on my old garage heater the other day and for no rhyme or reason it didn't work. Now if only someone had told me about a better one that gave notice of impending failure well in advance that'd have been a much better bet.... It's called a bit of BAD LUCK Daniel. It happens to us all....

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andybarton

andybarton

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But, nothing in any advertising BS constitutes a binding contract. Read the small print. These manufacturers aren't daft. They have small print.

 

You, paying money to ffordes, does constitute a contract.

 

Sue them.

 

But at least give them the courtesy of a phone call first.

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Guest PhotoWebb.co.uk

Guest PhotoWebb.co.uk

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How about the day after the warranty runs out....?

 

Ever bought a car? Ever had a warranty with that car? Ever had something go wrong the month after the warranty runs out?

 

What happened?

 

Well, I had a Meridian DVD player that became faulty 3 years out of warranty and it was repaired for free by Meridian when I contacted them directly. Without the need to ask them I might add.

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Julian Thompson

Julian Thompson

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it's inconsequential to this argument.

 

Can't agree with you there - it's EVERYTHING to do with this argument.

 

Do any of these manufacturers claim the same things as Leica though?

 

Well I'm sure that if I dug out the Cayenne brochure it would have a section on telling me how marvellous the post 1973 galvanisation process is and how long my paint finish will last before it rusts...

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andybarton

andybarton

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Well, I had a Meridian DVD player that became faulty 3 years out of warranty and it was repaired for free by Meridian when I contacted them directly.

 

So what? They didn't have to. They could have told you to piss off. Like ffordes did with me.

 

That does not set a precedent as you well know.

 

If you can't be bothered to phone the people with whom you have a contract, and who you could sue under the Sales of Goods Act, then there's nothing more to be said, really.

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Guest PhotoWebb.co.uk

Guest PhotoWebb.co.uk

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They didn't have to though.

 

They could have told you to piss off. Like ffordes did with me.

 

That does not set a precedent.

 

I have heard this about Ffordes. I'll see what Leica do first before I embark upon what is almost guaranteed to be a long battle.

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