elansprint72 Posted June 18, 2009 Share #121 Posted June 18, 2009 Advertisement (gone after registration) Frank- are you Helios? Link to post Share on other sites More sharing options...
Advertisement Posted June 18, 2009 Posted June 18, 2009 Hi elansprint72, Take a look here M8 ; The Good The Bad The Ugly. I'm sure you'll find what you were looking for!
Guest BigSplash Posted June 18, 2009 Share #122 Posted June 18, 2009 I wonder how often you have had cause to complain yourself about Solms service itself? Armchair CEO to rabble-rouser in a week - that's quite impressive. Bill Thanks that is quite a compliment...much appreciated. I shall try to further improve and send as you do appropriate clip art of apes as I know this is terribly funny, mature and useful to a Forum dealing with Leica. > I have dealt with Solms (and prior to that Wetzlar) several times over many years. I sent my Digilux 1 back to fix battery contacts....a very expensive repair that took a few months (already mentioned) . > I have sent a M5 to Milton Keynes a few years ago to have it serviced.....it came back asfter a few months and an expensive repair but the flash contact had not been soldered so back it went. The camera broke down shortly afterwards. (already mentioned). > I sent my M6 to have it serviced and the top replaced as it was damaged.....This took nearly 6 months as they had to engrave the serial no I was told. It wass again very expensive. > I have sent all of my cameras back for servicing regularly and it is always expensive and takes too long.....I now tend to send it to a guy who works with my dealer and he services the analogue cameras but M8....I guess reading the thread will need to go back to Solms Bill yes i have had first hand experience of after sales service...thank you for asking. I Only quite, mind... As a number of people have pointed out, you clearly do not understand the Leica business model, service structure or corporate ethos. Yet to the incessant beat of an inordinate number of exclamation marks in your every post you continue to broadcast how wonderful other industries are and how rubbish Leica is at customer service, marketing, strategy, product service, etc. As far as I can see the only aspect of the Leica operation that has escaped your approbium so far is the sport optics division, but that can only be a matter of time. Bill Bill many thanks for pointing out this omission. >I have in fact two Trinovid binoculars ...and the optics and feel are excellent, much better tha Steiner, Fujicom and Nikon that I also have . > The strap lug broke on the Leica and this could not be repaired 2 years after purchase...I guess this is the faultless service and customer satsifaction that I do not understand with the Leica business model. > If I were alone in this concern then that would worry me ...it seems from many many inputs on this thread I am far from alone. You are one of the few who seem to think they are great. Others that like them include professionals that expect and perhaps receive the Pro express service......dont understand why there should be two speed service approach if they are so good. I also believe that this illegal as it means different clients are treated differently. I Leica have always shown themselves willing to listen to reasoned and reasonable user feedback. Show me another company in this market segment that would have hosted 100 users over a weekend. However I am sure that they, like I, am tired of the "I know best" approach from those who clearly do not and who pop up here for a while before getting bored and moving on to the next shiny thing. Bill > Hasselblad do company tours with their user groups in Gothenbourg and I have visited the factory several times and I have never owned a Hassleblad. I understand both Nikon and Canon also have user groups / training days that they use for feedback as for most people a factory tour to Japan is a little far.. > Repeatedly I have been told in the Forum that this or that point has been made many times but Leica do not act on the input. Could this mean that they are willing to listen but then do nothing...that does NOT appear to be what you are saying. > Good communication nees a good transmitter and also a RECEIVER.. Your transmission I am sure is faultless as demonstrated by your one word comments, cheeky icons and clip art.....maybe people like me need to help Leica management more I Those of us who believe in the company, have taken the time to understand and generally support their actions find it tedious in the extreme. They are not perfect, but they have learned from the Stephen Lee debacle and continue to operate effectively in a difficult trading environment. Bill Hopefully you will continue to improve but maybe you are starting from a lower level of understanding. >I have collaborated with Leica R&D professionally ...supplying SC technology since many years ago. >I have followed the company since I was 5 years old and have owned M4 etc etc since over 40 years and have avidly watched this company through periods of growth, too often missing or delaying technology changes and opportunities (SLR, TTL, Digital), and delivering service that is not fit for purpose. >I am a good friend of Leica and very much want them to succeed but as a good friend you tell them how it is and should be...you do not suggest that they are delivering well against expectations, and then compare them to competitors that do worse than them. This has been the General Motors approach for years and now look at GM. I Prior to this point I have refrained from putting you on the ignore list because there was a degree of entertainment in reading your ever more fanciful emphatic declarations, but you are repeating yourself quite regularly now and enough is quite enough. Regards, Bill Bill why do you not contribute to the debate in a more factual way and help this company. On a personal note you will be delighted that my wife is not returning until next week as she has had to stay with our daughter and the new grandchild a little longer. I therefore will have a little more time available than I originally expected. Who knows I may improve my spelling and use less exclamation marks when she returns. Link to post Share on other sites More sharing options...
Guest BigSplash Posted June 18, 2009 Share #123 Posted June 18, 2009 Frank- are you Helios? I guess you mean "The god of Light"..... Well I am no God, but I do live in a "Sunny place with unfortunately many shady characters" (S.France). If I can help light the issues with other Forum members that quite clearly are ringing a chord with may people then that is all I want to achieve, for my own selfish ends....better service and products from a comapny that will not only survive but grow and be able to offer more in the future. Link to post Share on other sites More sharing options...
pgk Posted June 18, 2009 Share #124 Posted June 18, 2009 Sadly I've finally had to use the ignore list feature on this forum - oh well I suppose it had to happen sometime . Link to post Share on other sites More sharing options...
Guest BigSplash Posted June 18, 2009 Share #125 Posted June 18, 2009 Do they not access to Google in France? Search and ye shall find. Thanks for this ..I have found a kit in Uk and ordered it.....much appreciated. Say this Google thing will catch on Link to post Share on other sites More sharing options...
Julian Thompson Posted June 18, 2009 Share #126 Posted June 18, 2009 Dear Frank If you want to help Leica and feel that you have something constructive to offer to them can I make a humble suggestion to you (as a newcomer to the forum myself)? - Write the CEO a polite and factual letter yourself. By airing your views so candidly on a public forum you may find that your input has a negative impact upon the very company you are trying to help, and at the very least it is clear that many are agitated by some of your work. If you would consider my very humble advice you'll go outside and take some photo's, write your letter and then come back and engage us all in some discussion about improving our technique with the fantastic M8. This will be much more fun for you and much more fun for everyone else than watching the car-crash discussions running at the moment. Please take no offence from my words - it's too easy to get sucked in to forum disasters. Best wishes, Julian Link to post Share on other sites More sharing options...
Guest BigSplash Posted June 18, 2009 Share #127 Posted June 18, 2009 Advertisement (gone after registration) Do they not access to Google in France? Search and ye shall find. Thanks for this ..I have found a kit in Uk and ordered it.....much appreciated. Say this Google thing will catch on I was very surprised to see the technical detail about E2 was listed and that Methanol in the earlier E1 kit was not Leica R8 friendly. I then picked up that Kodak no longer make the paper tissue for cleaning that they refer to in their technical document. I am surprised that If sensor cleaning is an important part of Leica M8 ownership it is amasing that Leica do not supply a kit (albeit badged) to do it. Link to post Share on other sites More sharing options...
jaapv Posted June 18, 2009 Share #128 Posted June 18, 2009 Why is it this thread reminds me of the Rocky Horror Show - with Frank in the role of the narrator...? Link to post Share on other sites More sharing options...
bill Posted June 18, 2009 Share #129 Posted June 18, 2009 Troll (Internet) - Wikipedia, the free encyclopedia User CP > Edit Ignore List To add a user to the list, enter their name into the empty text box and click 'Okay'. Regards, Bill Link to post Share on other sites More sharing options...
Nicoleica Posted June 18, 2009 Share #130 Posted June 18, 2009 Why is it this thread reminds me of the Rocky Horror Show - with Frank in the role of the narrator...? I'm so glad my name is not Janet. Link to post Share on other sites More sharing options...
jaapv Posted June 18, 2009 Share #131 Posted June 18, 2009 Booo-Boring! Where is my toilet-roll? Link to post Share on other sites More sharing options...
offshore Posted June 18, 2009 Share #132 Posted June 18, 2009 Thanks for this ..I have found a kit in Uk and ordered it.....much appreciated. Say this Google thing will catch on Frank now I know you're a fraud. Besides I had brunch with the Kennedy's last Sunday and they've never heard of you and neither had Steve when we played golf yesterday. Found the free computers at the library did we? Link to post Share on other sites More sharing options...
AlanG Posted June 18, 2009 Share #133 Posted June 18, 2009 As a matter of fact it is. All other digital cameras are more or less modular. Leica's electronics are all soldered together from separate components and squashed into a vintage body that is scarcely able to hold them all - seen Mark's "anatomy" thread. If true, that is their own fault for lack of foresight. However it does not explain why it takes so long to adjust a lens or change a lens mount. Or why stuff should be sitting around waiting for god knows what.. Or why they have to wait for parts. In any case, they could contract out some of this work if they can't do it efficiently. Link to post Share on other sites More sharing options...
dcoombs Posted June 18, 2009 Share #134 Posted June 18, 2009 Aack! Is this thread still alive?? Quick, drive a stake through its heart. Link to post Share on other sites More sharing options...
Guest BigSplash Posted June 19, 2009 Share #135 Posted June 19, 2009 If true, that is their own fault for lack of foresight. However it does not explain why it takes so long to adjust a lens or change a lens mount. Or why stuff should be sitting around waiting for god knows what.. Or why they have to wait for parts. In any case, they could contract out some of this work if they can't do it efficiently. Alan you are correct....that is exactly my point. I would add to this that camera companies that I have worked with when developing semiconductor chips (Canon besides Leica) like surface mount componentry that they solder mount on FLEXIBLE printed circuit boards and stuff these into the housing. It is very difficult to remove a dud SC component and reliably resolder onto this so it may make sense for any mfg like Leica, Canon to completely replace the board....and bin the faulty one. Link to post Share on other sites More sharing options...
lct Posted June 19, 2009 Share #136 Posted June 19, 2009 Why is it this thread reminds me of the Rocky Horror Show - with Frank in the role of the narrator...? Link to post Share on other sites More sharing options...
efftee Posted June 19, 2009 Share #137 Posted June 19, 2009 Alan you are correct....that is exactly my point. I would add to this that camera companies that I have worked with when developing semiconductor chips (Canon besides Leica) like surface mount componentry that they solder mount on FLEXIBLE printed circuit boards and stuff these into the housing. It is very difficult to remove a dud SC component and reliably resolder onto this so it may make sense for any mfg like Leica, Canon to completely replace the board....and bin the faulty one. Frank Frank, what can I say? I am assuming you are a bona fide person and not just out making fools of us. Canon/Sony/Nikon ≠ Leica. Japan ≠ Germany. The business practices are different. Culture is different. Economics Politics Race Religion all different. Please stop rationalizing and forcing your way on what works in and for one has to work in and for all. It just doesn't and there are a billion reasons that are connected or not to another trillion more that defy any human quantification. And if you can, then you are wasting your talent here on turnaround time and costs on camera repairs. Hell, there are politicians that you can evangelize to and governments that you can unleash your force on to solve hunger and poverty and other bigger badder problems. Sounds fair? Link to post Share on other sites More sharing options...
jaapv Posted June 19, 2009 Share #138 Posted June 19, 2009 Frank Frank, what can I say? I am assuming you are a bona fide person and not just out making fools of us. :rolleyes: Link to post Share on other sites More sharing options...
Guest BigSplash Posted June 19, 2009 Share #139 Posted June 19, 2009 Frank Frank, what can I say? I am assuming you are a bona fide person and not just out making fools of us. Canon/Sony/Nikon ≠ Leica. Japan ≠ Germany. The business practices are different. Culture is different. Economics Politics Race Religion all different. Please stop rationalizing and forcing your way on what works in and for one has to work in and for all. It just doesn't and there are a billion reasons that are connected or not to another trillion more that defy any human quantification. And if you can, then you are wasting your talent here on turnaround time and costs on camera repairs. Hell, there are politicians that you can evangelize to and governments that you can unleash your force on to solve hunger and poverty and other bigger badder problems. Sounds fair? I had to reread the above three times and all I get is that apparently Japanes and Leica (German) cultures, religion, race are all different .....I am 50% German and I agree. What has that got to do with meeting client expectations for fast after sales service or the usage of flexible printed circuit boards with surface mount componentry? Why the personal attack? Link to post Share on other sites More sharing options...
spylaw4 Posted June 19, 2009 Share #140 Posted June 19, 2009 Frank Frank, what can I say? I am assuming you are a bona fide person and not just out making fools of us. .... snip .... Why assume that? He clearly has far far too much time on his hands. If this troll is so upset about the slowness of Leica service and his perceived deficiences of the company - why the flying f@&* does he still claim to use their equipment, and not dispense with it? I recommend everyone to use the ignore list function, advice which I am right now going to implement - bye bye Frank! Link to post Share on other sites More sharing options...
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