Photoworks Posted January 18, 2023 Share #741 Posted January 18, 2023 Advertisement (gone after registration) 6 hours ago, Qlan said: Update: Got my replacement M11, was packaged in August 2022. Fully charged the battery, updated the firmware to 1.6, then set all the settings to my liking. 10 minutes later, first freeze when turning the camera on. Exact same freezing behavior as before: frame lines are illuminated in the viewfinder but no shutter speed info (if shutter speed is set to auto, or no exposition info if manual). Clicking on menu works, and I can navigate. But clicking the shutter doesn't do anything. And if I open live view, a black image is shown (with the capture assistants visible) and everything is frozen. Cannot do anything, just pop the battery. To reflect on you statement. Are you using profiles? are you setting up the camera how you want it and saving it to a profile. I did lots of testing with fw 1.5 and working with Leica to identify the problem on screen freezes then shooting touching the screen. they solved it in fw1.6. I am just pointing it out because just like you I will set up the camera and use it that way. Leica was telling me that they could not reproduce it, it turn out it was happing only in my save profile and not in the default Leica profile. just worth trying to narrow the issue. I know many of them think it is SD card. uncoded lenses. Live view. I think it is probably a bug that need to be identified. Try one step at the time and shoot a bit before changing something else. good luck. report back Link to post Share on other sites More sharing options...
Advertisement Posted January 18, 2023 Posted January 18, 2023 Hi Photoworks, Take a look here M11 freeze issues [Merged]. I'm sure you'll find what you were looking for!
jakontil Posted January 18, 2023 Share #742 Posted January 18, 2023 49 minutes ago, Photoworks said: To reflect on you statement. Are you using profiles? are you setting up the camera how you want it and saving it to a profile. I did lots of testing with fw 1.5 and working with Leica to identify the problem on screen freezes then shooting touching the screen. they solved it in fw1.6. I am just pointing it out because just like you I will set up the camera and use it that way. Leica was telling me that they could not reproduce it, it turn out it was happing only in my save profile and not in the default Leica profile. just worth trying to narrow the issue. I know many of them think it is SD card. uncoded lenses. Live view. I think it is probably a bug that need to be identified. Try one step at the time and shoot a bit before changing something else. good luck. report back interesting...after all, profiles could be the culprit 1 Link to post Share on other sites More sharing options...
Qlan Posted January 18, 2023 Share #743 Posted January 18, 2023 (edited) I changed the settings, then saved to a profile (after I already updated to 1.6). But I don’t put it back to the profile every time I make a small change. So it shouldn’t be different than using the default profile, right? Maybe you want me to reset the camera and just never save my settings to a profile? Edited January 18, 2023 by Qlan Link to post Share on other sites More sharing options...
Photoworks Posted January 18, 2023 Share #744 Posted January 18, 2023 I am not saying profiles are the issue, but it could be a connection of some setting that can affect the camera OS, and it is hard to pinpoint. Link to post Share on other sites More sharing options...
Alexis M Posted January 19, 2023 Share #745 Posted January 19, 2023 23 hours ago, Qlan said: Leica totally ignored the article. Their response: thank you for the detailed description. Please format the card in the M11 and see if the problem persists. Also, we recommend using 300mb/s cards. Anyone has a better email contact than info AT Leica-camera ? I received this response from Leica Camera AG:We are aware the M11 (firmware 1.6) can freeze. Our developers are working on fixing the issue via a firmware update. If you notice any pattern in the occurrences or any settings that the freezes occur more often with, please do let us know. Best regards, 3 2 Link to post Share on other sites More sharing options...
Bberns22 Posted January 19, 2023 Share #746 Posted January 19, 2023 (edited) 1 hour ago, Alexis M said: "I received this response from Leica Camera AG:We are aware the M11 (firmware 1.6) can freeze. Our developers are working on fixing the issue via a firmware update. If you notice any pattern in the occurrences or any settings that the freezes occur more often with, please do let us know. Best regards," The last sentence does not instill confidence... Edited January 19, 2023 by Bberns22 Link to post Share on other sites More sharing options...
Shavou Posted January 19, 2023 Share #747 Posted January 19, 2023 Advertisement (gone after registration) Same here. Freezing problems all the time. Random behaviour, cannot avoid it to happen! Running the latest firmware too So frustrating - good at least to hear Leica is aware of that. 1 Link to post Share on other sites More sharing options...
jaapv Posted January 19, 2023 Share #748 Posted January 19, 2023 It must be frustrating. Too many reports here too. It must be a difficult issue to resolve for Leica. Many intermittent faults and bugs are. I am surprised that it did not come up in beta testing. Hopefully this issue is soon behind us. 5 Link to post Share on other sites More sharing options...
jakontil Posted January 19, 2023 Share #749 Posted January 19, 2023 For those who own the M11, including myself, seeing the last response from Leica, we can be optimistic, at least they r aware and trying to fix it through firmware upgrade 1 Link to post Share on other sites More sharing options...
M11 for me Posted January 19, 2023 Share #750 Posted January 19, 2023 I wonder if it were possible to make a survey here: M11 camera: - 1) Who suffers unacceptable freezes (much too often) - 2) Who has freezes here and then but do not mind - 3) Have freezes very seldom - 4) Have no freezes 2 1 Link to post Share on other sites More sharing options...
Shavou Posted January 19, 2023 Share #751 Posted January 19, 2023 1) at least one freeze a day!! using internal memory only, so not sure what to do. Link to post Share on other sites More sharing options...
Kwesi Posted January 19, 2023 Share #752 Posted January 19, 2023 1 hour ago, M11 for me said: I wonder if it were possible to make a survey here: M11 camera: - 1) Who suffers unacceptable freezes (much too often) - 2) Who has freezes here and then but do not mind - 3) Have freezes very seldom - 4) Have no freezes I think at this point any surveys should help narrow the cause of the freezing. to that end I would add -5) wether the freezes are happening when using internal memory only and -6) wether the freezes occur when there are no user created profiles in the camera Link to post Share on other sites More sharing options...
Kwesi Posted January 19, 2023 Share #753 Posted January 19, 2023 30 minutes ago, Shavou said: 1) at least one freeze a day!! using internal memory only, so not sure what to do. Sorry to hear that. Have you created any user profiles? Link to post Share on other sites More sharing options...
lct Posted January 19, 2023 Share #754 Posted January 19, 2023 24 minutes ago, Shavou said: 1) at least one freeze a day!! using internal memory only, so not sure what to do. At this point, i would reset the camera, format the internal memory, update your user profiles if you have any and if freezes are not gone i would ask Leica to replace or refund the camera if you don't want to wait for the next firmware update. 1 Link to post Share on other sites More sharing options...
Alexis M Posted January 19, 2023 Share #755 Posted January 19, 2023 On 1/18/2023 at 8:52 AM, Qlan said: Now I removed the SD card and I plan to use it for a few days and see what happens. One day ago I wanted too buy a new SD card from Alik Griffin's recommendation list, but today I had three times freeze with the internal memory without SD card. So one thing that can resolve I think if Leica Camera AG will understand the problem, will find pattern in the occurrences or settings and will fix with a new firmware. Link to post Share on other sites More sharing options...
jakontil Posted January 19, 2023 Share #756 Posted January 19, 2023 39 minutes ago, Shavou said: 1) at least one freeze a day!! using internal memory only, so not sure what to do. do you set a profile? if so, can do what Ict instructed above, or otherwise, dont use profile at all to see if anything improves hope you sort it out.. Link to post Share on other sites More sharing options...
Alexis M Posted January 19, 2023 Share #757 Posted January 19, 2023 1 hour ago, jakontil said: do you set a profile? if so, can do what Ict instructed above, or otherwise, dont use profile at all to see if anything improves hope you sort it out.. don't use profiles yet after reset all settings but probably with an internal memory had today freezes Link to post Share on other sites More sharing options...
jakontil Posted January 20, 2023 Share #758 Posted January 20, 2023 6 hours ago, Alexis M said: don't use profiles yet after reset all settings but probably with an internal memory had today freezes So still behaves the same like before reset? Link to post Share on other sites More sharing options...
Malvolio Posted January 20, 2023 Share #759 Posted January 20, 2023 13 hours ago, M11 for me said: I wonder if it were possible to make a survey here: M11 camera: - 1) Who suffers unacceptable freezes (much too often) - 2) Who has freezes here and then but do not mind - 3) Have freezes very seldom - 4) Have no freezes Mine has never frozen since Sep 22 when I bought it - I only use the internal memory and I wonder if this is a factor Link to post Share on other sites More sharing options...
Shavou Posted January 20, 2023 Share #760 Posted January 20, 2023 So I’ve contacted Leica UK. They have asked me to send the camera back to Germany for repair which sounds totally unacceptable to me. I’ve just bought the camera 8 weeks ago and this does not make any sense. I’m gutted by Leica response. How on earth can I accept to repair a brand new camera (worth £8000) especially after Leica admits there is an issue they know about? Shouldn’t they offer to replace the camera no questions asked? Anyone else had the same response from Leica ? Link to post Share on other sites More sharing options...
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