scroy Posted April 15, 2020 Share #1 Posted April 15, 2020 Advertisement (gone after registration) Looking for some guidance on a repair I believe I have a sensor problem, but I've not experienced this before. My M10 seems to have a few problems. The untouched JPG is solid green from the camera and histogram in LR is the same regardless of exposure. In LR the image goes to a solid white. Additionally, when the play menu button is engaged only the name of the file comes up. Are there a list of shops which are still taking Leica repairs during the pandemic? Thanks for any guidance. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/308589-m10-sensor-failure/?do=findComment&comment=3954520'>More sharing options...
Advertisement Posted April 15, 2020 Posted April 15, 2020 Hi scroy, Take a look here M10 Sensor Failure?. I'm sure you'll find what you were looking for!
jaapv Posted April 15, 2020 Share #2 Posted April 15, 2020 Have you tried another SD card? 1 Link to post Share on other sites More sharing options...
Stealth3kpl Posted April 15, 2020 Share #3 Posted April 15, 2020 1 minute ago, jaapv said: Have you tried another SD card? I was going to suggest the same. Try another SD card. Pete Link to post Share on other sites More sharing options...
scroy Posted April 15, 2020 Author Share #4 Posted April 15, 2020 Yes, I've now tried 3 different SD cards (2 different brands). Same result 1 Link to post Share on other sites More sharing options...
Stealth3kpl Posted April 15, 2020 Share #5 Posted April 15, 2020 Is it possible to do a factory reset on the M10? If not, I think your only option will be to send it in. Pete Link to post Share on other sites More sharing options...
scroy Posted April 15, 2020 Author Share #6 Posted April 15, 2020 2 minutes ago, Stealth3kpl said: Is it possible to do a factory reset on the M10? If not, I think your only option will be to send it in. Pete How do I do a factory reset? Link to post Share on other sites More sharing options...
Stealth3kpl Posted April 15, 2020 Share #7 Posted April 15, 2020 (edited) Advertisement (gone after registration) 4 minutes ago, scroy said: How do I do a factory reset? In the menu system of the Q there is an option for Factory Reset. I don't recall if there is one on my M240. Perhaps it is present in the M10 menu? You could also try a firmware update or reinstall? Pete Edited April 15, 2020 by Stealth3kpl Link to post Share on other sites More sharing options...
scroy Posted April 15, 2020 Author Share #8 Posted April 15, 2020 Unfortunately, same behavior as before after repairs. I guess I will need to send it in when the factory repair re-opens. Link to post Share on other sites More sharing options...
Tom Johnston Posted April 15, 2020 Share #9 Posted April 15, 2020 even though they are currently closed due to cv-19, you could send an enquiry and it may be seen by someone working from home, perhaps. it would at least be in line to be seen when they are back https://us.leica-camera.com/Contact 2 1 Link to post Share on other sites More sharing options...
jaapv Posted April 15, 2020 Share #10 Posted April 15, 2020 It is more than likely that this is a hardware failure, not necessarily the sensor itself. By all means contact Leica, it must go in for repair. 2 Link to post Share on other sites More sharing options...
fotografr Posted April 16, 2020 Share #11 Posted April 16, 2020 I'd suggest contacting Leica AG in Wetzlar rather than the New Jersey facility. Since the Service Centers are closed now it's possible Leica might replace your camera, depending on when it was purchased. Leica Photography Service & Support If you require technical assistance about your Leica product or it requires servicing, repair or spare parts, please contact our professional team who will ensure you get best advice. In addition, where necessary, they will ensure that your Leica product will undergo professional servicing or repair with original Leica spare parts. Leica Camera AG Leica Customer Care Am Leitz-Park 5 35578 Wetzlar Germany Phone: +49 6441 2080-189Fax: +49 6441 2080-339 E-Mail: customer.care@leica-camera.com or: info@leica-camera.com 1 2 Link to post Share on other sites More sharing options...
geoff mountfield Posted April 16, 2020 Share #12 Posted April 16, 2020 What does he image look like on the rear LCD when you enable live view? 1 Link to post Share on other sites More sharing options...
scroy Posted April 16, 2020 Author Share #13 Posted April 16, 2020 (edited) 2 hours ago, geoff mountfield said: What does he image look like on the rear LCD when you enable live view? When I hit play there is only an image number shown instead of an image e.g. L1002423.DNG Example Live View attached - Greenish tint across the frame. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited April 16, 2020 by scroy clarity Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/308589-m10-sensor-failure/?do=findComment&comment=3955005'>More sharing options...
scroy Posted April 16, 2020 Author Share #14 Posted April 16, 2020 13 hours ago, fotografr said: I'd suggest contacting Leica AG in Wetzlar rather than the New Jersey facility. Since the Service Centers are closed now it's possible Leica might replace your camera, depending on when it was purchased. ... Thanks! Link to post Share on other sites More sharing options...
farnz Posted April 16, 2020 Share #15 Posted April 16, 2020 Oh they sent you the Martian M10 by mistake. Pete Link to post Share on other sites More sharing options...
jdlaing Posted April 16, 2020 Share #16 Posted April 16, 2020 44 minutes ago, scroy said: There is only an image number shown instead of an image e.g. L1002423.DNG Turn on live view. What do you see on the rear screen? Link to post Share on other sites More sharing options...
scroy Posted April 16, 2020 Author Share #17 Posted April 16, 2020 23 minutes ago, jdlaing said: Turn on live view. What do you see on the rear screen? I updated the post above to include the proper description. 1 hour ago, scroy said: When I hit play there is only an image number shown instead of an image e.g. L1002423.DNG Example Live View attached - Greenish tint across the frame. 1 Link to post Share on other sites More sharing options...
geoff mountfield Posted April 17, 2020 Share #18 Posted April 17, 2020 Sadly, looks like a trip home to Wetzlar is required 😪 Link to post Share on other sites More sharing options...
scroy Posted April 17, 2020 Author Share #19 Posted April 17, 2020 6 minutes ago, geoff mountfield said: Sadly, looks like a trip home to Wetzlar is required 😪 Unfortunately that is what it seems. I took the advice and emailed Leica and got the following response (shortened) ... "We can’t tell for certain what is causing this issue. The camera needs to be checked at our workshop. But due to the corona virus, our workshop is not operating as usual at the moment." ... Anyway, thank you everyone for your advice. It was very helpful in debugging. Link to post Share on other sites More sharing options...
jaapv Posted April 17, 2020 Share #20 Posted April 17, 2020 Regardless, I would send it in now - even if it takes a while, it will be near the front of the line when things start opening up. You cannot use it like this anyway. 1 Link to post Share on other sites More sharing options...
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