td81 Posted July 31, 2017 Share #1 Posted July 31, 2017 Advertisement (gone after registration) Hello, Exactly a week ago, I sent my Leica Q in for repair. I've called a few times looking for updates without any success. I've left a voicemail for customer care to call back without any response. Today, I called again and the lady who I spoke to told me that repairs usually take 4-6 weeks and that my camera is in "repair status". She couldn't give me any other details about what have done if anything. Is there anyone here familiar with Leica's customer care? Should I keep calling every week to check on status? Hope and pray that my camera will magically show up on my front door one day? I would appreciate any feedback. Thank you! Link to post Share on other sites More sharing options...
Advertisement Posted July 31, 2017 Posted July 31, 2017 Hi td81, Take a look here Leica repair experience. I'm sure you'll find what you were looking for!
adli Posted August 4, 2017 Share #2 Posted August 4, 2017 Leica repair usually takes a couple of months. Would not expect the camera back any day soon. If you have the service tracking number you can check yourself when it is finished on the Leica web. Might sound horrible with so long repair times, but this is Leica.... Link to post Share on other sites More sharing options...
jankap Posted August 4, 2017 Share #3 Posted August 4, 2017 (edited) My experience was very positive, but the repair/upgrade was not fast from my point of view. Jan Edited August 4, 2017 by jankap Link to post Share on other sites More sharing options...
wildlightphoto Posted August 6, 2017 Share #4 Posted August 6, 2017 Hello, Exactly a week ago, I sent my Leica Q in for repair. I've called a few times looking for updates without any success. I've left a voicemail for customer care to call back without any response. Today, I called again and the lady who I spoke to told me that repairs usually take 4-6 weeks and that my camera is in "repair status". She couldn't give me any other details about what have done if anything. Is there anyone here familiar with Leica's customer care? Should I keep calling every week to check on status? Hope and pray that my camera will magically show up on my front door one day? I would appreciate any feedback. Thank you! It took Leica eight months to return my lens after determining they didn't have the parts to repair it. I then sent it to Don Goldberg who repaired it in much less time. Parts required? Three screws. Link to post Share on other sites More sharing options...
pico Posted August 6, 2017 Share #5 Posted August 6, 2017 Hello, Exactly a week ago, I sent my Leica Q in for repair. I've called a few times looking for updates without any success. Where did you send it? What was the problem? What is your expected repair with delivery time? And I hope your expectations are not in accord to which you paid for the Q. It matters not. All Leicas turned in for repair are treated equally - very poorly. Link to post Share on other sites More sharing options...
UliWer Posted August 7, 2017 Share #6 Posted August 7, 2017 (edited) ...Should I keep calling every week to check on status? Hope and pray that my camera will magically show up on my front door one day? I would appreciate any feedback. Thank you! This won't speed up the repair, though there is a way to look online what is - or is not - happening with your camera at Customer Care: http://repair.leica-camera.com/service/repairtracking/ You should have gotten a receipt that your camera arrived in Wetzlar which shows a repair number. You enter the number and you get some information about the present state of the process. Edited August 7, 2017 by UliWer Link to post Share on other sites More sharing options...
gyoung Posted August 7, 2017 Share #7 Posted August 7, 2017 Advertisement (gone after registration) There is a thread on a Fuji forum where a pro sends an XT2 to Fuji USA, a 'powerboard' is replaced in a week including transit both ways. He thinks thats ok, not great.... Gerry Link to post Share on other sites More sharing options...
lucerne Posted August 7, 2017 Share #8 Posted August 7, 2017 (edited) Hello, Exactly a week ago, I sent my Leica Q in for repair. I've called a few times looking for updates without any success. I've left a voicemail for customer care to call back without any response. Today, I called again and the lady who I spoke to told me that repairs usually take 4-6 weeks and that my camera is in "repair status". She couldn't give me any other details about what have done if anything. Is there anyone here familiar with Leica's customer care? Should I keep calling every week to check on status? Hope and pray that my camera will magically show up on my front door one day? I would appreciate any feedback. Thank you! Some Q repairs can be done by the workshop at your main leica dealer in your country. It can be much quicker. London turned my Q around in less than one week. The most important step for any repair at Leica is to call your main dealer and to request that they email you a prepaid returns label. That ensures free transport to either Leica in your country or else to Germany. The next stage is when you will receive a report and invoice for the necessary repairs. You have to accept and agree the invoice. It may be zero or may require that you provide a credit card for payment. From that point, you will be able to track repair progress although very little detail is provided. You may be given an estimated repair time. I don't think it helps to keep phoning. Use the repair website status enquiry form. Edited August 7, 2017 by lucerne Link to post Share on other sites More sharing options...
stuny Posted August 8, 2017 Share #9 Posted August 8, 2017 Depending on issue I've had fast repairs at Leica in NJ, and slower for what needed to be sent to Germany. I've even had issues solved in NJ while I waited no longer than an hour. Link to post Share on other sites More sharing options...
pico Posted August 8, 2017 Share #10 Posted August 8, 2017 Leica in NJ rebuilt my severely damaged M9 in three weeks, including shipping time. Now, except for corrosion which occurred much later, it is as good as new. How do they do it? I care. I see the potential. I am ignorant of their queue operation. I love 'em nonetheless. Link to post Share on other sites More sharing options...
UliWer Posted August 9, 2017 Share #11 Posted August 9, 2017 I was one with an M10 which had a broken ISO wheel. The repair tracking site gives me the following data: 17/07/27 - service order registered 17/07/28 - invoice sent to customer (I got it by mail) 17/07/28 - repair in progress 17/08/09 - repair finished 17/08/10 - shipping in progress (I got a mail from UPS that delivery is expected tomorrow). Link to post Share on other sites More sharing options...
elmars Posted August 9, 2017 Share #12 Posted August 9, 2017 Lucky boy. Mine took one week. Link to post Share on other sites More sharing options...
Martin B Posted August 9, 2017 Share #13 Posted August 9, 2017 I didn't even get as far to send my item in for repair - because Leica in NJ never answered my initial email inquiry. I didn't wait for them to answer and chose a third party repair option which tuned out to be the much better choice in the end - everything was done in perfect manner in a week with excellent communication during this time. I am still waiting to hear something from Leica....... Not a good sign IMO. Link to post Share on other sites More sharing options...
Mattias Burling Posted February 17, 2020 Share #14 Posted February 17, 2020 I sent in my Leica M-D Wetzlar for adjustment of the rangefinder as well as to have the leather replaced. There is a place in Copenhagen that can adjust the RF for a little less money and in about 10 day including shipping, but since I wanted the leather done I opted for Germany. I used the Leica store in Stockholm to help me set it up and glad I did. They booked it, sent me the forms and I just had to fill in a few blanks. 14.01.2020 It was picked up at my home . 16.01.2020 Arrived at Leica. 22.01.2020 Repair logg created 27.01.2020 Estimate sent 28.01.2020 Repair started (was told 2-3 weeks from that date) 11.02.2020 Repair done 13.02.2020 Ready for shipping 17.02.2020 Arrived at my home early Monday morning All in all Im quite happy. 1 Link to post Share on other sites More sharing options...
01maciel Posted April 28, 2020 Share #15 Posted April 28, 2020 Am 17.2.2020 um 11:07 schrieb Mattias Burling: All in all Im quite happy. Lucky you. Leica repair service has been shut down since 23 Mar since the Covid-19 lock down. So my M10 is also locked in in Wetzlar and can't get repaired 😪 https://en.leica-camera.com/Service-Support/About-Service-Support Link to post Share on other sites More sharing options...
Morrison Posted July 13, 2020 Share #16 Posted July 13, 2020 I wanted to add my own recent positive experience with the Wetzlar service facility. The sensor in my M246 began to show dead pixels, imposing a thin hard line of missing information through each image. It happened right in the middle of a shoot, starting to appear in every image about midway through a downloaded batch. It was early May, so things were still shut down, so I sat tight for a bit. A brand ambassador I'm friendly with on Instagram contacted me on May 22 to say that the service center was opening back up and that I should send my camera via expedited shipping to get it in the queue, as she was sure repair orders would be pouring in from everywhere. In sent it off that day, I received email confirmation of receipt from Leica on June 2, I received a repair estimate on June 8 (149 euros, less than I expected), I approved it immediately, my card was charged for a completed repair on July 1, and the camera was delivered back to me July 6 (with return shipping paid by Leica). While I missed my camera dearly while it was away, I felt that the repair service went efficiently (within the expected repair window), the communication was clear at each step, and the cost was quite reasonable. The sensor is perfect and the camera is better for its gratis CLA. I at first felt funny just shipping my camera off to Germany with a single-page repair order form, but I won't hesitate to do so again should another complex issue arise. I'm only disappointed that it didn't take any pictures while there, as I certainly can't travel there myself at the moment. Link to post Share on other sites More sharing options...
cirke Posted August 12, 2020 Share #17 Posted August 12, 2020 I live at 1h30 from Wetzlar , when I have to repair I got directly there very early to be the first , if additionally you have a VAT number they try to repair it at once if they can Link to post Share on other sites More sharing options...
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