CJJon Posted September 17, 2017 Share #261 Posted September 17, 2017 Advertisement (gone after registration) Mine just failed, stuck on Auto ISO. Silver. Serno 518XXXX. I've sent and email to Leica NJ today to see about a shipping label. I am a bit scared to send my M10 as Leica Germany "lost" my M9M I sent in for sensor repair in June. They refused initial delivery and then claimed the shipment was given over to DHL for delivery back to them (I had sent it via USPS, all with proper paperwork. Leica was alerted to the shipment with tracking details etc.). The camera was never returned to me and Leica never acknowledged receiving it. So now I am out my Monochrom and a bit miffed I have to send my M10 back now. Link to post Share on other sites More sharing options...
Advertisement Posted September 17, 2017 Posted September 17, 2017 Hi CJJon, Take a look here M10 Stuck On ISO 400. I'm sure you'll find what you were looking for!
S.Rolf Posted September 17, 2017 Share #262 Posted September 17, 2017 Wait back up. Re: the M9M - Don't you have a tracking number trail? The shipper is ultimately responsible. Yes? Why did Germany "refuse" your shipment (delivery)? Who did you call before sending it in? Need some more details here as this is bothersome. Link to post Share on other sites More sharing options...
CJJon Posted September 18, 2017 Share #263 Posted September 18, 2017 Yes, tracking showed refused delivery. USPS claimed item returned to me although tracking ends at the refused delivery point in Germany. Leica claimed at first they refused delivery and that they gave it over to DHL for final delivery as they use them as a shipper exclusively and it would be re delivered by DHL. Now Leica clams to not have received the camera at all and that it would take time to receive it back if it was refused. It's been three months. Leica was given details of shipment with tracking info within minutes of my sending the package. They acknowledged the information and said they would contact me when the camera arrived. They never did and when I contacted them to inquire I got the story about giving it over to DHL. And yes I had all the necessary customs paperwork properly attached and included in the box. Link to post Share on other sites More sharing options...
S.Rolf Posted September 18, 2017 Share #264 Posted September 18, 2017 (edited) I guess I'm getting dense in my advancing age. Let me see if I got this straight: You sent your camera to Leica Germany for repair via USPS. Leica receives it but refuses to take it. Why? It's already there. Leica gives it to DHL for final delivery to who?? I thought it had already been received by Leica. Edited September 18, 2017 by S.Rolf Link to post Share on other sites More sharing options...
CJJon Posted September 18, 2017 Share #265 Posted September 18, 2017 (edited) I guess I'm getting dense in my advancing age. Let me see if I got this straight: You sent your camera to Leica Germany for repair via USPS. Leica receives it but refuses to take it. Why? It's already there. Leica gives it to DHL for final delivery to who?? I thought it had already been received by Leica. Correct. Sensor replacement. Yes. They refused the delivery attempt. They said they "use DHL as a shipper and it was given over to them for delivery". I'm thinking they have an easier customs process with DHL. Not sure why they refused. Edited September 18, 2017 by CJJon Link to post Share on other sites More sharing options...
S.Rolf Posted September 18, 2017 Share #266 Posted September 18, 2017 You haven't given up right?? Somebody has to prove you signed for it if it was indeed sent back to you. I'm hoping someone else here will chime in as this is effed up for sure. Link to post Share on other sites More sharing options...
mr_big Posted September 18, 2017 Share #267 Posted September 18, 2017 Advertisement (gone after registration) That's 16 M10s with the problem on this forum. How many owners do we have posting here? If it's 160 (that seems high), that means the defect has affected 10% of owners... that's no small percentage. Link to post Share on other sites More sharing options...
S.Rolf Posted September 18, 2017 Share #268 Posted September 18, 2017 Agreed. Leica needs to take this seriously and perhaps they are. Let's see what shakes out from them. Link to post Share on other sites More sharing options...
jaapv Posted September 18, 2017 Share #269 Posted September 18, 2017 Mine just failed, stuck on Auto ISO. Silver. Serno 518XXXX. I've sent and email to Leica NJ today to see about a shipping label. I am a bit scared to send my M10 as Leica Germany "lost" my M9M I sent in for sensor repair in June. They refused initial delivery and then claimed the shipment was given over to DHL for delivery back to them (I had sent it via USPS, all with proper paperwork. Leica was alerted to the shipment with tracking details etc.). The camera was never returned to me and Leica never acknowledged receiving it. So now I am out my Monochrom and a bit miffed I have to send my M10 back now. If you had a bad experience why not send it through your dealer? Link to post Share on other sites More sharing options...
jaapv Posted September 18, 2017 Share #270 Posted September 18, 2017 That's 16 M10s with the problem on this forum. How many owners do we have posting here? If it's 160 (that seems high), that means the defect has affected 10% of owners... that's no small percentage. When the cracked sensor problem emerged, nearly 100 % of affected owners found their way to this Forum, Leica CS told me. 1 Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 21, 2017 Share #271 Posted September 21, 2017 (edited) You can add me to the problem list. SilverM10 received in April serial 5181xxx, date on the box 2017/03/13. I've mostly left the wheel set at A but I will freeze ISO at a higher value than 100 if I need to keep shutter speed from dropping to its minimum in low-to-moderate light. Or set things to ISO 100 if using a tripod. I value that fact that the M10 just does things without my having to think about it, so I don't know how long it has been stuck on ISO 3200... Edited September 21, 2017 by scott kirkpatrick Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 21, 2017 Share #272 Posted September 21, 2017 Continuing the post above. Have written to customer.care@leica-camera.com for further instructions. Will report. Checking previous sessions, I find that the ISO froze only in the last session, at a time when I was not manipulating the ISO wheel, as far as I can remember. Mods: Now that it affects me, I consider this an important issue. I actually read all 14 pages, more than half of which consisted of old farts like me debating the semantics of exposure. Could you create a separate thread, perhaps pinned, with enough old posts to establish when it was first observed, then cut to the point where someone counted the number of reports and someone else listed the serial numbers seen to be affected so far? I think that would be more helpful than the current overloaded thread. thanks, scott Link to post Share on other sites More sharing options...
S.Rolf Posted September 21, 2017 Share #273 Posted September 21, 2017 I called Glazers yesterday on another subject and brought this issue up to them asking if they had ever encountered this from their customers. "Yes" was the reply. Not many but they did hear about it. They didn't offer an explanation and suggested it may be a firmware problem. Link to post Share on other sites More sharing options...
jaapv Posted September 21, 2017 Share #274 Posted September 21, 2017 Yes, tracking showed refused delivery. USPS claimed item returned to me although tracking ends at the refused delivery point in Germany. Leica claimed at first they refused delivery and that they gave it over to DHL for final delivery as they use them as a shipper exclusively and it would be re delivered by DHL. Now Leica clams to not have received the camera at all and that it would take time to receive it back if it was refused. It's been three months. Leica was given details of shipment with tracking info within minutes of my sending the package. They acknowledged the information and said they would contact me when the camera arrived. They never did and when I contacted them to inquire I got the story about giving it over to DHL. And yes I had all the necessary customs paperwork properly attached and included in the box. I find this story more than amazing as I have sent items to Customer Service by land mail multiple times. Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 21, 2017 Share #275 Posted September 21, 2017 I called Glazers yesterday on another subject and brought this issue up to them asking if they had ever encountered this from their customers. "Yes" was the reply. Not many but they did hear about it. They didn't offer an explanation and suggested it may be a firmware problem. No, it's not firmware. Link to post Share on other sites More sharing options...
mr_big Posted September 21, 2017 Share #276 Posted September 21, 2017 When the cracked sensor problem emerged, nearly 100 % of affected owners found their way to this Forum, Leica CS told me. We now have 17 cases here with the problem. Even if 100% of affected owners found their way to this forum, this is not a minuscule problem that can be ignored. Link to post Share on other sites More sharing options...
jdlaing Posted September 21, 2017 Share #277 Posted September 21, 2017 0.00017 Miniscule It can't be ignored but it's not by any stretch a large problem. A glitch. Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 21, 2017 Share #278 Posted September 21, 2017 (edited) 0.00017 Miniscule It can't be ignored but it's not by any stretch a large problem. A glitch. Not for me, (although I do have other cameras to work with in the meantime). But it is important to put some boundaries in place that establish when the problem got solved in production. That's why we are asking what dates of manufacture were affected. To leave this at the unaddressed rumor level is an invitation for much bigger problems for Leica. At the same time, I can understand (but not sympathize with) Leica wanting to keep this quiet until they are really, really sure they have it solved. Edited September 21, 2017 by scott kirkpatrick 1 Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 21, 2017 Share #279 Posted September 21, 2017 Serial is 5193xxx. So yes, it's higher. This is the highest range of serial number reported to date. What was the date of manufacture on the box? (It is printed on the narrow edge of the product code and serial number label.) Link to post Share on other sites More sharing options...
mr_big Posted September 22, 2017 Share #280 Posted September 22, 2017 0.00017 Miniscule What number is this percentage based on? Is there solid proof that 100% of affected cameras have been reported on this forum? Lots of Leica apologist around here. Link to post Share on other sites More sharing options...
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