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Leica M strap lugs unscrewing (merged)

Salander

By Salander
in Leica M9 / M-E

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AlanG

AlanG

Posted
Posted

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Alan,

 

Is this URL a link to a Nikon lug image? I get a dead link message. I have a few Fs with worn all-brass lugs and would like to slowly replace them with the newer lugs that have the insert. If this is something I could do myself I'd like that.

 

thanks,

 

s-a

 

Yes it is a link to the Nikon F lug and the page linked below tells how to dis-assemble it to that point to replace it. There is other info about fixing up Nikons there as well. I have no idea why you can't see it. Also if you go to his home page, http://www.nicovandijk.net he has a lot more about Nikons, but I just looked at it briefly.

 

http://www.nicovandijk.net/restore.htm

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semi-ambivalent

semi-ambivalent

Posted
Posted
Yes it is a link to the Nikon F lug and the page linked below tells how to dis-assemble it to that point to replace it. There is other info about fixing up Nikons there as well. I have no idea why you can't see it. Also if you go to his home page, nikon product information he has a lot more about Nikons, but I just looked at it briefly.

 

Nikon online restoration project

 

Here's a diff

Nikon online restoration project

http://www.nicovandijk.net/DSCN0564.JPG

 

The site doesn't allow/recognize deep linking. No matter, the *.htm links works fine. Thanks for the quick reply!

 

s-a

 

PS - the *.htm link is resolved by l-camera-forum's software (or my prefs therein.) :D

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pauledell

pauledell

Posted
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I had the strap lugs loosen on an M4 twenty years ago. I traded it in for an M6 rather than having it repaired. I don't know if it is true, but I have heard that if they become very loose, light leaks could occur within the camera. I have often wondered if using large split rings on the lugs could act as a wrench and cause them to loosen when moving the camera around.

 

Paul

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Hookeye

Hookeye

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I don't know if it is true, but I have heard that if they become very loose, light leaks could occur within the camera.

 

Paul

 

That is true. When my M4P lug came off, the resulting hole to the exterior was right opposite the take-up winder for exposed film. But maybe nor so critical if on the other side where the film would be protected by the cassette.

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  • 2 weeks later...
elgenper

elgenper

Posted
Posted

Well, time to revive this thread, unfortunately.....:mad:

 

And now I am MAD with Leica Customer Service! As I said in post #37 of this thread, I found one of my M9 lugs was becoming loose, so I had to send it in. Arrived in Solms April 9, and has been staying there without any feedback until I called them on April 18 (yesterday).

 

Today, I receive a cost estimate of EUR 638,26 for repairing the camera. I quote from their mail:

 

"The expiry date of the warranty for your Leica M9 is 5.02.2012 that is why the

repair cannot be fulfilled under warranty unfortunately. Besides that the

carrying strap was not used in proper way that caused the faulty.

We have to charge 15 Euros pick-up costs, because the repair is not under

warranty any longer.

With kind regards

Leica Customer Care"

 

Now, this is sheer nonsense! I´ve only used Leica original straps for the M9, properly attached to both lugs. My heaviest lens is the Apo Summicron 75, and the camera has never been dropped or knocked about.

 

Also, this and other threads here show that the fault is not unknown (and that it persists on the new M, too), that Leica have stated that it is caused by an error in assembly (no Loctite), and they ask the customer to send in any camera where the lugs become loose.

 

This is exactly what I did, and now I´ve seen how they handle such repairs! I cannot accept this, so I would ask all who had the same problem to describe here what kind of response they got from Customer Service.

 

Please!

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earleygallery

earleygallery

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I would call them and point them to the examples on this thread, including their own acknowledgment that this should not happen.

 

Seems to be their standard practice, unfortunately, to blame problems on users first. The first reported sensor cracks were blamed on impact damage....

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AlanG

AlanG

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Blaming it on your not properly attaching the strap is particularly weak.

 

Perhaps simply explain that you would like to deal with an individual who has a properly attached head.

 

Only truly outstanding German engineering could require major dis-assembly and thus such a high fee for tightening some loose lugs that should never come loose even if you abused the camera by spinning it around by the strap.

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malsop

malsop

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Great to have forums like this to keep us vigilant about preventative maintenance. It never dawned on me to check the strap lugs on a regular basis but I sure will now.

 

I carry my M9-P and M Typ 240 in the saddlebags on my motorcycles, both Harleys. Since the M9-P has traveled thousands of miles this way I just now checked the lugs and found them quite tight, absolutely no play at all. So I don't think this is a vibration issue, though I wouldn't suggest bolting one down to a NASA shake table as a means of testing this hypothesis.

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elgenper

elgenper

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Me again....

 

Now, I have the pleasure to write that after contacting Leica Customer Service, they have reconsidered their decision, and so they will repair my camera free of charge.

 

Of course I am happy with this, and since I was rather harsh in my previous post above, I feel I have to ameliorate it considerably: after all, Leica still stand behind their products in a way that few other companies do nowadays.

 

Very nice to know.

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fotografr

fotografr

Posted
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Me again....

 

Now, I have the pleasure to write that after contacting Leica Customer Service, they have reconsidered their decision, and so they will repair my camera free of charge.

 

Of course I am happy with this, and since I was rather harsh in my previous post above, I feel I have to ameliorate it considerably: after all, Leica still stand behind their products in a way that few other companies do nowadays.

 

Very nice to know.

 

Very glad to hear this. I'd have been really upset with Leica had they not done the right thing. Those lugs should never come loose!

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earleygallery

earleygallery

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I feel I have to ameliorate it considerably: after all, Leica still stand behind their products in a way that few other companies do nowadays.

 

Very nice to know.

 

Not harsh at all, you responded to their initial response, which was to blame YOU for the problem.

 

This happens a lot, initial rejection of any liability followed by full acceptance. Not great customer service, they should get it right first time.

 

If this had been the first reported incident of failing strap lugs I could understand, but they are well aware of the issue already.

 

Anyway, at least they finally did the right thing.

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Ivan Muller

Ivan Muller

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Me again....

 

Now, I have the pleasure to write that after contacting Leica Customer Service, they have reconsidered their decision, and so they will repair my camera free of charge.

 

Of course I am happy with this, and since I was rather harsh in my previous post above, I feel I have to ameliorate it considerably: after all, Leica still stand behind their products in a way that few other companies do nowadays.

 

Very nice to know.

 

To me this doesn't sound like great customer service at all! Why does one have to threaten and plead before companies accommodate reasonable requests? The problem of course with Leica is that this luxury 'brand' is perceived to be of superior quality and the service should be equal to that too...otherwise why does one buy it?

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johnbuckley

johnbuckley

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I hadn't paid much attention to this, since at the time of the first report, my Gordy strap seemed snug. Just checked and find that, yes, the lug is coming loose. Damn. But so glad Andreas posted the sticky, which drove me to check again -- could have been worse.

 

Now, if they released the damn hand grip accessory, at least we could safely use it until the repair...

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wlaidlaw

wlaidlaw

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Just had the email and mine has to go back - what a bummer. The lugs seem solid enough but not a risk worth taking. I hope they don't manage to upset any other critical adjustments like sensor/flange distance and RF adjustment. I hope they seriously discipline the idiot who failed to either arrange thread locker to be put on or if told to do so, forgot.

 

Wilson

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wattsy

wattsy

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I hope they seriously discipline the idiot who failed to either arrange thread locker to be put on or if told to do so, forgot.

 

I've heard he is to be taken outside and flogged with an à la carte camera strap. Will that be sufficient?

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