M11 Sensor Cleaning at Leica Store

[ymc226]

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11 hours ago, jaapv said:

Visible Dust Smear Away - like magic.

Is the Smear Away more for stubborn stains while the Sensor Clean Solution more appropriate for conventional cleaning if the Rocket and Pentax stick are not enough?  Is there still a problem of oil splattering with new cameras;  I haven't seen those threads in quite some time.

[jaapv]

It is recommended to do a wet clean of the sensor at least once a year regardless of the presence of dust to remove haze. More often if you are in an industrial area. 

[SrMi]

8 hours ago, jaapv said:

It is recommended to do a wet clean of the sensor at least once a year regardless of the presence of dust to remove haze. More often if you are in an industrial area. 

I have never heard of that. Do you know of a source showing or discussing the haze if not cleaned yearly?

So far, I wet clean sensors only when I see issues with Sensor Loupe. Depending on the situation, it could be once a week to every second year.

[jaapv]

1 hour ago, SrMi said:

I have never heard of that. Do you know of a source showing or discussing the haze if not cleaned yearly?

So far, I wet clean sensors only when I see issues with Sensor Loupe. Depending on the situation, it could be once a week to every second year.

I call common sense. The sensor is a piece of glass, open to the ambient air, including Diesel fumes, industrial pollution, fine dust, etc. Do you really think that it is immune against haze? Ask your window cleaner for the frequency needed in your area, maybe somewhat less often, as there is a lens covering it most of the time. But it is far more exposed than the inside of a lens, which we all know collects haze over the years.

I bought a  used 601 recently. The dealer had puffed it by a blower, so no huge amounts of dust, but the images improved quite visibly in contrast and sharpness after I wet cleaned it.  I used Smear Away, as especially exhaust fumes are quite greasy and this camera had been used in Amsterdam.

[Terin]

The sensor on my M11 has some dust that I would like to blow away.
But I don't understand how to lift the curtain that covers the sensor
How you do it ?
Thank you

[kiwidad]

2 hours ago, Terin said:

The sensor on my M11 has some dust that I would like to blow away.
But I don't understand how to lift the curtain that covers the sensor
How you do it ?
Thank you

Turn on sensor cleaning in the menu. It will open shutter sans lens and give you a closure warning also

[Terin]

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I blew with the blower several times, it's much cleaner now.

Thank you very much Kiwidad !

[Chun Wah LAM]

On 4/16/2023 at 1:15 AM, mboerma said:

I clean the sensors of my cameras myself, but IF you find yourself in Ginza, Tokyo one day do go into the Leica store and ask for a sensor cleaning service. It is quite an experience. I did it in 2008 and 2017. Nice store and gallery too. 

Hi, did Leica Gunza store charge you for the sensor cleaning service ?

[mboerma]

4 hours ago, Chun Wah LAM said:

Hi, did Leica Gunza store charge you for the sensor cleaning service ?

No, they didn't.

[Chun Wah LAM]

32 minutes ago, mboerma said:

No, they didn't.

Thanks for the info. I had my M10's sensor cleaned at Kyoto Leica (Gion) before the covid and they didn't charge anything. It was ready in an hour. Fantastic😊

[JNK100]

Leica in the UK offer two free cleans a year whilst under warranty.

I had my M11 cleaned in November in London . It was a very good experience.

Normally it is £90.

[Chun Wah LAM]

3 minutes ago, JNK100 said:

Leica in the UK offer two free cleans a year whilst under warranty.

I had my M11 cleaned in November in London . It was a very good experience.

Normally it is £90.

Seems like Leica is doing a great job to keep customers happy. Enjoy😊

[JNK100]

It's nice to see some positive posts here and not posts seeking negative comments and the the endless discussion of 'issues'....

[mboerma]

In Tokio (or Japan) they treat you like a real customer. It doesn't matter if the camera is under warranty or not. It really is a five minute job to clean a sensor. And especially if you are a tourist it is great to have someone do it for you. Not in every Leica store they have the people do it. In Tokio, I believe, they have a room where they can do small repairs and things like this. 

[aficionados]

58 minutes ago, mboerma said:

In Tokio (or Japan) they treat you like a real customer. It doesn't matter if the camera is under warranty or not. It really is a five minute job to clean a sensor. And especially if you are a tourist it is great to have someone do it for you. Not in every Leica store they have the people do it. In Tokio, I believe, they have a room where they can do small repairs and things like this. 

This was not my experience at all last time I walked into the Leica store at Ginza chome 6 area in Tokyo.

The guy standing there was seemingly unenthusiastic and reluctant to answer any of my questions. Let alone I would hand my 10k worth camera to a guy with that kind of face.

 

Might be culture or language thing though. Anyhow when in Japan I would rather deal with machine than with a real human.