M11 freeze issues [Merged]

[neonvoid]

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1 hour ago, fil-m said:

Not scientific, but never had a single lock of my M11 until... I decided to add a SD card and chose the option of storing RAW+JPG shots on both the SD card and the internal memory. My intention was to facilitate image transfers to my Mac through the SD card rather than relying on a cable.

Since then, I have been experiencing locks up maybe once every 3 days of intensive shooting. In one instance I had to force a manual shut of the camera by removing the battery only to find out that some images were corrupt (playing back those images on the camera gave me an error messages). Fortunately the internal storage was not affected and I could retrieve all images through a cable transfer 

Again, the only "event" or change to which I can relate my sudden surge of M11 locks is the usage of a SD card (knowing that I only used the mode that stores shots on both the internal and the SD memory). I use a high quality card, the Lexar Pro 64 GB 2000x

Again, just sharing my assumption  

I stopped using the internal storage after I accidentally deleted all images and found out that file recovery tools have no access to the M11 internal storage.
I'll try it again and see if it eliminates the freezes.

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[Olaf_ZG]

On 5/8/2023 at 7:41 PM, lct said:

If the last survey reveals that most users are satisfied, like i rather am, not sure why Leica should generalize what appears to be individual issues. Would be interesting to know the results of this survey BTW.

Well, I am rather new to Leica, but the issues with the new m for sure makes me wonder if I should buy a SL3 at launch or wait another year. The m11(m) disappeared from my list, having a m10m i might add a 10r and that’s it.

The silence from Leica is bothering me, especially on this forum. Not only with the m, also the issues (though rare) with the SL.

Till now Leica got away with it, but not sure if the newer generations will be such a fans and accept such behavior. I guess we eldery are too forgiving…

[jdlaing]

35 minutes ago, Olaf_ZG said:

Well, I am rather new to Leica, but the issues with the new m for sure makes me wonder if I should buy a SL3 at launch or wait another year. The m11(m) disappeared from my list, having a m10m i might add a 10r and that’s it.

The silence from Leica is bothering me, especially on this forum. Not only with the m, also the issues (though rare) with the SL.

Till now Leica got away with it, but not sure if the newer generations will be such a fans and accept such behavior. I guess we eldery are too forgiving…

Eldery. I like that. 😃

[lct]

1 hour ago, Olaf_ZG said:

Till now Leica got away with it, but not sure if the newer generations will be such a fans and accept such behavior. I guess we eldery are too forgiving…

Possibly as some of us have got freeze issues with previous M bodies already. I've been lucky and/or cautious enough to avoid them on the M11 since firmware 1.6.1 so i have no reason to forgive anything so far.

[elmars]

I took about 2500 photos in Tokyo in March. No freeze. Perhaps this is due to my personal settings or my personal use; perhaps it is also due to the hardware. To find out, I am offering to send anyone affected by persistent freezes the user profile I use. Then you could see whether freezes are still occurring or not.

Of course, such a test only makes sense if you don't change the settings - except perhaps the language and the exposure parameters. I nearly never change anything else. I usually shoot with aperture priority and ISO automatic; occasionally I take fix ISO settings.

[marchyman]

On 5/9/2023 at 1:37 PM, fil-m said:

I use a high quality card, the Lexar Pro 64 GB 2000x

Try a slower card?   I've used the RAW+JPEG on both internal and SD memory since getting the camera in March and have not yet experienced any lock ups.  I do not, however, use the latest and greatest in memory card technology.  I'm currently using a SanDick Extreme Pro.  It states 200 MB/s but is only a UHS-I with a speed class of 3, V30.  I've also used an older speed class 1 card without issue.

The faster cards, UHS-II and -III, V60 or V90, are needed for video.  The M doesn't need that speed.  More accurately I don't need that speed when using the M11.  Perhaps you do.

[fil-m]

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17 hours ago, marchyman said:

Try a slower card?   I've used the RAW+JPEG on both internal and SD memory since getting the camera in March and have not yet experienced any lock ups.  I do not, however, use the latest and greatest in memory card technology.  I'm currently using a SanDick Extreme Pro.  It states 200 MB/s but is only a UHS-I with a speed class of 3, V30.  I've also used an older speed class 1 card without issue.

The faster cards, UHS-II and -III, V60 or V90, are needed for video.  The M doesn't need that speed.  More accurately I don't need that speed when using the M11.  Perhaps you do.

Thanks! I will try that and see

Best 

[MEX1]

Am 18.1.2022 um 19:41 schrieb Meisyong:

I have encountered the freezing problem (when using LV) in indoor and outdoor, SD card and internal memory. There are a few occasion it froze on start up too. I have taken a video and sent to customer care for reference. Hopefully they provided an updated firmware. 

The problem persists, I have the same thing, I'm in contact with the CS

[colint544]

I'm all about the positivity on here, if I can help it. But this has happened one time too many now. Got an M11 last month - more than a year after the camera went on the market. It's got the latest firmware. Yet it's not reliable. I shot a sequence this afternoon in aperture priority. Subject was an old building in the city centre. A flock of seagulls kept flying past. I wanted the seagulls in the picture. The only two shots that included the seagulls, the camera decided to massively overexpose. The light didn't change, nothing changed.

This has happened most times I've shot a sequence on aperture priority. So now, I can only use manual exposure. I use a Canon EOS 1DX for my paid work. I've had it since 2013. Another photographer owned it for a year before it was given to me. He didn't particularly look after it, he took it out to sea a lot to photograph yachts. He put 100K+ clicks on the shutter. When I sent it in for a service, it came back with a terse note from Canon, pointing out that it had corrosion on the chassis. The thing still works. I trust it. It's been used in rain, snow, heat, you name it. It's as reliable as an anvil. Never once had to pull the battery. I probably shoot it 50% of the time in manual, 50% of the time in aperture priority. It just always works, it always nails the exposure.

This Leica M11 cost me as much as a decent used car. It's new. We've been building digital cameras for decades now, they should be getting more reliable.  I want to pick it up and take pictures with it. But I don't trust it. This looks like a software issue. I always hear that Leica keep an eye on this forum. If they do, come on Leica - sort the software on this camera out.

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[elmars]

Massive overexposure is a known issue. Leica can't get a grip on it. Please check if the ISO of the overexposed images is much higher than that of the correctly exposed ones. And write a mail to Leica!!!!

[Kwesi]

I thought this has been resolved with the latest firmware - we even had some examples of it being fixed by someone who was have the same issue prior to the firmware release.

Anyway hope Leica does get to the bottom of this. My biggest issue before the latest firmware was inconsistent white balance when shooting a sequence of images.

[colint544]

9 minutes ago, elmars said:

Massive overexposure is a known issue. Leica can't get a grip on it. Please check if the ISO of the overexposed images is much higher than that of the correctly exposed ones. And write a mail to Leica!!!!

Cheers, yes I know other people have complained about random massive overexposure. It's clearly an issue. The ISO in this case was set manually to 64. The camera decided to drop the shutter speed away down to 1/60th for those overexposed frames, for some reason best known to the camera. I'm hoping they can fix this, and the magenta cast, with a firmware upgrade.

[colint544]

4 minutes ago, Kwesi said:

I thought this has been resolved with the latest firmware - we even had some examples of it being fixed by someone who was have the same issue prior to the firmware release.

Anyway hope Leica does get to the bottom of this. My biggest issue before the latest firmware was inconsistent white balance when shooting a sequence of images.

Sadly not in my case. I have the very latest firmware - 1.6.1. It's not up to scratch.

[Kwesi]

Just now, colint544 said:

Sadly not in my case. I have the very latest firmware - 1.6.1. It's not up to scratch.

Very strange - you would think that if anything, the seagulls would have forced the camera to underexpose

[colint544]

1 minute ago, Kwesi said:

Very strange - you would think that if anything, the seagulls would have forced the camera to underexpose

To be fair, the seagulls were really just dots in a bright blue sky, not really significant enough to influence the exposure. And only on two frames, when the camera overexposed four frames. Just a coincidence. Leica usually get these things sorted eventually, it's not a huge deal, but just a bit annoying on a very expensive camera that's been on the market for well over a year. These issues should be solved by now.

[Olaf_ZG]

1 hour ago, colint544 said:

I'm all about the positivity on here, if I can help it. But this has happened one time too many now. Got an M11 last month - more than a year after the camera went on the market. It's got the latest firmware. Yet it's not reliable. I shot a sequence this afternoon in aperture priority. Subject was an old building in the city centre. A flock of seagulls kept flying past. I wanted the seagulls in the picture. The only two shots that included the seagulls, the camera decided to massively overexpose. The light didn't change, nothing changed.

This has happened most times I've shot a sequence on aperture priority. So now, I can only use manual exposure. I use a Canon EOS 1DX for my paid work. I've had it since 2013. Another photographer owned it for a year before it was given to me. He didn't particularly look after it, he took it out to sea a lot to photograph yachts. He put 100K+ clicks on the shutter. When I sent it in for a service, it came back with a terse note from Canon, pointing out that it had corrosion on the chassis. The thing still works. I trust it. It's been used in rain, snow, heat, you name it. It's as reliable as an anvil. Never once had to pull the battery. I probably shoot it 50% of the time in manual, 50% of the time in aperture priority. It just always works, it always nails the exposure.

This Leica M11 cost me as much as a decent used car. It's new. We've been building digital cameras for decades now, they should be getting more reliable.  I want to pick it up and take pictures with it. But I don't trust it. This looks like a software issue. I always hear that Leica keep an eye on this forum. If they do, come on Leica - sort the software on this camera out.

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I feel sorry for you, love your images.

Being relatively new to Leica, the problems with the m11(m), makes me very wary to buy the SL3 when it comes out (which I am eagerly waiting for due to long exposure work).

I am curious how the new Q will do: same kind of problems or not?

If yes, conclusion might be that Leica is may be not for me for all my equipment… sad, as I wanted to simplify…

[colint544]

9 minutes ago, Olaf_ZG said:

I feel sorry for you, love your images.

Being relatively new to Leica, the problems with the m11(m), makes me very wary to buy the SL3 when it comes out (which I am eagerly waiting for due to long exposure work).

I am curious how the new Q will do: same kind of problems or not?

If yes, conclusion might be that Leica is may be not for me for all my equipment… sad, as I wanted to simplify…

Appreciate that, thanks. I'm sure they will fix it. I have an M9 Monochrom, which I've owned since 2012. That developed sensor corrosion, and Leica fixed it free of charge. It's been fine since. I appreciate that Leica are a relatively small company, but they usually do iron things out eventually. 

[elmars]

vor 8 Stunden schrieb Kwesi:

I thought this has been resolved with the latest firmware - we even had some examples of it being fixed by someone who was have the same issue prior to the firmware release.

Anyway hope Leica does get to the bottom of this. My biggest issue before the latest firmware was inconsistent white balance when shooting a sequence of images.

It is similar to the freezes. It got better, but it is not completely fixed.

vor 8 Stunden schrieb colint544:

The ISO in this case was set manually to 64. The camera decided to drop the shutter speed away down to 1/60th for those overexposed frames

Usually the ISO is increased by about 3 f-stops for one or a few shots, but sometimes the shutter speed is increased accordingly.

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Hallo,

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[DAERASO]

This is so sad. No product should go out on the market not ready but let alone a $10000 luxury item. I wonder if Rolex ever releases watches that don't work. Leica should let Panasonic do more for them, or maybe that is the problem? I don't know but this whole thing it's ridiculous a year and a half later and still going, it's for sure hardware issues, there is no way Leica can't get a decent coder to iron the "bugs" out, for sure hardware.

[mekener]

On 5/22/2023 at 8:58 PM, colint544 said:

I'm all about the positivity on here, if I can help it. But this has happened one time too many now. Got an M11 last month - more than a year after the camera went on the market. It's got the latest firmware. Yet it's not reliable. I shot a sequence this afternoon in aperture priority. Subject was an old building in the city centre. A flock of seagulls kept flying past. I wanted the seagulls in the picture. The only two shots that included the seagulls, the camera decided to massively overexpose. The light didn't change, nothing changed.

This has happened most times I've shot a sequence on aperture priority. So now, I can only use manual exposure. I use a Canon EOS 1DX for my paid work. I've had it since 2013. Another photographer owned it for a year before it was given to me. He didn't particularly look after it, he took it out to sea a lot to photograph yachts. He put 100K+ clicks on the shutter. When I sent it in for a service, it came back with a terse note from Canon, pointing out that it had corrosion on the chassis. The thing still works. I trust it. It's been used in rain, snow, heat, you name it. It's as reliable as an anvil. Never once had to pull the battery. I probably shoot it 50% of the time in manual, 50% of the time in aperture priority. It just always works, it always nails the exposure.

This Leica M11 cost me as much as a decent used car. It's new. We've been building digital cameras for decades now, they should be getting more reliable.  I want to pick it up and take pictures with it. But I don't trust it. This looks like a software issue. I always hear that Leica keep an eye on this forum. If they do, come on Leica - sort the software on this camera out.

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This happened to me a couple of times. I shoot in daylight white balance when the sun is up, both times this happened I had forgotten to change from awb to daylight. I agree that this shouldn't be an issue on m11 and I do not really know if this is the solution because I experienced this only 2 times but you can try if it works for you. Good luck...