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M11 freeze issues [Merged]

mrmalo

By mrmalo
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hmzimelka

hmzimelka

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2 hours ago, jqian6 said:

holy moly, go here on youtube, but what is interesting is not this video. but rather one of the comments down there. I quoted below.

if any of this true, Leica M11 is completely f--ked!

"I can confirm 100% this and the majority of other lockup / freeze / brick scenarios that have been relorted by users have nothing to do with sd cards. My wife’s brother is an executive at one of the companies that supplies components for the main board in the M11 and they have identified one of the RAM ic’s as the problem. More than 20% of the chips that have come off the line are out of tolerance. It is unclear how many are bad enough to cause the camera to freeze or brick. Furthermore he said that as the main board ages and is exposed to both heat and cold extremes they except to see an increase in the number of IC failures. Hope this helps"

 

As alarming as it sounds, I would take that comment with a very large pinch of salt. An executive spilling the beans of this nature to friends or family is, in my opinion, quite unlikely. I'd imagine any leak would come from further down in ranking and then more anonymous in nature. My wife's brother the exec, sound more like an attempt for credibility by a commenter to get attention. People will say anything for their 5min of fame on social media.

I do believe that these lockups can't be just from SD cards. But I'm not denying that some SD cards do not play nice with the M11 and there are compatibility issues there too.

I'm very happy that my M11 has behaved very well since the last firmware update. I've had one lockup across 2000 images, and I use Lexar 1667x UHS-II and ProGrade UHS-II cards.

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Smogg
Smogg

Apparently, Leica is not ready for large financial losses by launching a recall campaign, especially when it comes to such an icon as the M series camera. Regular freezes and loss of few damaged frame

IkarusJohn
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I recall other M11 owners complaining that non-owners were criticising the M11 - it was much like people in the 1970s saying you shouldn’t criticise South Africa if you hadn’t been there. My pers

hoedid
hoedid

My Leica dealership just informed me that 1.6.1 will be available tomorrow 02.03 and it will also include a freezing bug issue changelog. 

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hmzimelka

hmzimelka

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31 minutes ago, Fatih said:

How does updating work? 

Make any small change to your camera settings. Then navigate into your Main Menu > User Profile  > Manage Profiles > Save as Profile and overwrite your existing profile/s. 

Rinse and repeat for other user settings if you have them.

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hdmesa

hdmesa

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7 hours ago, jqian6 said:

holy moly, go here on youtube, but what is interesting is not this video. but rather one of the comments down there. I quoted below.

if any of this true, Leica M11 is completely f--ked!

"I can confirm 100% this and the majority of other lockup / freeze / brick scenarios that have been relorted by users have nothing to do with sd cards. My wife’s brother is an executive at one of the companies that supplies components for the main board in the M11 and they have identified one of the RAM ic’s as the problem. More than 20% of the chips that have come off the line are out of tolerance. It is unclear how many are bad enough to cause the camera to freeze or brick. Furthermore he said that as the main board ages and is exposed to both heat and cold extremes they except to see an increase in the number of IC failures. Hope this helps"

 

 

 

 

 

Not surprising at all. Why else would Leica be replacing units that freeze or brick if it were firmware? They would just say to wait for an update if that were the case. 

And no, no one is f-ed. They will just need their board replaced eventually. Only in Leica world is that considered f-ed because Leica takes so long to effect a repair.

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Photoworks

Photoworks

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4 hours ago, hmzimelka said:

Make any small change to your camera settings. Then navigate into your Main Menu > User Profile  > Manage Profiles > Save as Profile and overwrite your existing profile/s. 

Rinse and repeat for other user settings if you have them.

I would start clean with a reset of the camera.

use the default Leica profile and make you favorite change and save the profile.

I would suggest not to get to deep into specific setting, the M camera does not need so many profiles, one should be good for everyday use!

Everything that you can change from quick screen menu it touchscreen I never change, Just DNG+JPG everything else is change during shoot with one touch click or two.

 

 

PS: Keep in mind that some deep changes need a restart , like USB function

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Photoworks

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7 minutes ago, jqian6 said:

No I have not cancelled the order and I intend to keep that way.

what makes me nervous is the inconsistency of this freeze issue. By and large the “freeze” community attributes the issue to SD card and hope a firmware update would fix it. And then someone claimed 1.6 fixed it and someone else refuted, as same to changing SD card brand and capacity. A bug is not uncommon neither is it a crime, but not finding the cause and fixing it for so long is a crime so to speak.

As another user noted black aluminum version sells more than silver brass, is there any statistics suggesting one is more prone to the issue than the other?

I still have two weeks before picking up the camera. It would be a real shame if I cancel the order and again I intend not to cancel unless there is some sort of significant developments or findings.

after seeing few betas firmware going by I can say that many of the issues where software bugs .

with 1.3 I had often the issue that the SD card would not read. Support asked to send in camera to get replace if it would persist . I was not ready to give up the camera. in further firmware updated this issue went away.

I think 1.6 the camera is quite stable. in different testing some issue where only happening when I was in a profile preset. 
Some people reporting uncoded lens issue. I have only to lenses not from Leica and 2 Leica uncoded lenses, that saw never a problem for me. I wonder if does people still get the issue when using the Leica preset profile and after resetting camera.

Sure there are still few bugs, and not sure when Leica gets around to fix them , some time it takes a long time.

 

For now I am still going to shoot most day with pleasure with M11. The quality of the results often surprises me.

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Qlan

Qlan

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Firmware 1.6 may have fixed some causes for freezes but not all of them. I still got frequent freezes after updating and fully resetting the camera and doing all the suggestions people on this forum gave.

So I’m inclined to believe there might be some hardware issues in addition to software bugs.

I’ll receive a new M11 in a week or so, let’s see how it does. 

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lct

lct

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37 minutes ago, Qlan said:

Firmware 1.6 may have fixed some causes for freezes but not all of them. I still got frequent freezes after updating and fully resetting the camera and doing all the suggestions people on this forum gave.

Then i would ask for a refund or a replacement, but you did it already apparently. In any case, defects that cannot be fixed by simple tips are not acceptable and buyers have not to endure repairs unless their local law doesn't allow for immediate refund or replacement. 

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Kiwimac

Kiwimac

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I ordered the last new in box M10-R in NZ today. I decided to delay the M11 for a while until the platform is a little more stable - probably when the M11-P is revealed.

I prefer the P iterations aesthetically anyway and I got a reasonable discount that will go towards better glass. The M10-R can either be traded against the 11-P or retained as a backup: we will see!

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Qlan

Qlan

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2 minutes ago, Bberns22 said:

 

It appears defective RAM IC  on the mainbaoard is the cause of lock-up / brick issues.  Apparently there were production issues and a number of the components were out of tolerence. 

Does you have a source, or are you repeating comment #716?

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hmzimelka

hmzimelka

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4 hours ago, Bberns22 said:

 

It appears defective RAM IC  on the mainbaoard is the cause of lock-up / brick issues.  Apparently there were production issues and a number of the components were out of tolerence. 

Your sources? It reads suspiciously like the quote in #710 with the The wife's brother the exec who works for the company making the...

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LocalHero1953

LocalHero1953

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7 hours ago, Bberns22 said:

 

It appears defective RAM IC  on the mainbaoard is the cause of lock-up / brick issues.  Apparently there were production issues and a number of the components were out of tolerence. 

This will now be reported on Leica Rumors as the likely truth, and then reported back here as the absolute truth.

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