M10 R occasional images are corrupt

[Photoworks]

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2 hours ago, fotografr said:

I've used Lexar cards for years in my M9M, M10, Mix-up, M10-R and M10M, and have never experienced a corrupt file in any of them. I think the corrupt files are more likely caused by card readers and in how the cards are treated. I format my cards in the camera every time I reinsert it in a camera following download. I think it's also possible that deleting individual shots in camera can lead to corruption issues. 

Keep on knocking on that wood.

Lexar is not the same company anymore. Micron gave up, and the name was licensed to a new Chinese company in 2016

the actual manufacturing of Lexar became ProGrade, a new company.

[fotografr]

1 hour ago, Photoworks said:

Keep on knocking on that wood.

Lexar is not the same company anymore. Micron gave up, and the name was licensed to a new Chinese company in 2016

the actual manufacturing of Lexar became ProGrade, a new company.

Maybe somebody should let Leica Store Miami know about that. 

Also, the reviewers.

https://platinumdatarecovery.com/blog/the-most-reliable-sd-card-brands#:~:text=also magnet proof.-,Lexar,and 260MB%2Fs write speeds.

The most recent Lexar cards I've purchased (128 GB SD XC II Pro) are made in Taiwan, a major player in the chip industry. This is quite different than something from mainland China. 

 

Edited August 17, 2023 by fotografr

[TomB_tx]

4 hours ago, fotografr said:

I've used Lexar cards for years in my M9M, M10, Mix-up, M10-R and M10M, and have never experienced a corrupt file in any of them. I think the corrupt files are more likely caused by card readers and in how the cards are treated. I format my cards in the camera every time I reinsert it in a camera following download. I think it's also possible that deleting individual shots in camera can lead to corruption issues. 

I agree - I've never had a corrupt file on a camera SD card. I make sure to use cards with capacity clearly supported by the camera specs, and stay away from huge capacity cards. I never format in camera (except initially), but shut off the camera, remove the card, and simply copy off the images on a Windows PC, then delete the images from the card in the PC, and always use the Eject card command before removing it. I've never reformatted during the process. I work the same with different makes of cameras.

[Photoworks]

1 hour ago, fotografr said:

Maybe somebody should let Leica Store Miami know about that. 

Also, the reviewers.

https://platinumdatarecovery.com/blog/the-most-reliable-sd-card-brands#:~:text=also magnet proof.-,Lexar,and 260MB%2Fs write speeds.

The most recent Lexar cards I've purchased (128 GB SD XC II Pro) are made in Taiwan, a major player in the chip industry. This is quite different than something from mainland China. 

 

David at Leica store miami uses every card only once, so the risk of problems is minimal.

[fotografr]

52 minutes ago, Photoworks said:

David at Leica store miami uses every card only once, so the risk of problems is minimal.

Yeah, I don't think I'll be doing that. 😁

[dugby]

On 10/15/2021 at 3:31 AM, bellaluca said:

Has anyone had issues with their image files like this? 

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I have just changed my desktop to a newer Windows "Intel NUC" computer and encountered this issue when I use the inbuilt SD card reader in the "Intel NUC", for the first time.

I have been using for last 6 months two new ProGrade V60 128GB cards in my M10-R, SDcards are always formatted with the SDcard.org utility, and have not encountered the issue until now with the new computer.

I immediately swapped to my SDcard USB3 reader dongle and the same  images now read correctly off the SD cards with no image corruption.

 

Thankyou to contributor tip on changing the SD card reader.

 

[TizarP]

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On 10/15/2021 at 3:31 AM, bellaluca said:

Has anyone had issues with their image files like this? 

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Hi. May i know if your issue has been resolved? If yes, what’s the solution?

In your case. Did the corrupted images happened everytime or only in some cases?

I’m experiencing the same issues with M10R and always occured when i’m shooting in drive/continuous mode mode. It also occured (but rarely) when i’m shooting in single shot mode with high shutter speed.

Not sure if it’s a mechanical (shutter) or sensor problem. I don’t think it’s the SD card though as i’ve tried multiple.

Thanks.

[PippoK]

Hi there,

replying to this semi-old thread, because I‘m having massive similar problems with my M10-R. I just bought it last week as an ex-demo camera with full warranty. Since day one I‘ve had pretty much 100% corrupt files. At first the problem seemed to only affect jpegs, while the dngs mainly appeared to be fine. After having tested it more now pretty much every file produced by the camera is more or less corrupted. In comparison to some of the posters here my files are already corrupt within the camera when looking at them on the camera screen. The problem stays consistent using both a new SanDisk Extreme Pro V90 as well as my V60 that I’ve been using in my Q2 without a problem for years.

I contacted Leica about the issue and they offered to send it in to be repaired under warranty. My problem with that is, that I’ve literally had it for less than a week and I’m not super excited about sending it in for god knows how many weeks to be repaired. Simply returning it would also be a shame as I’d again have a very hard time finding another M10-R.

Does anyone possibly have an idea as to how I could try to fix the problem?

Cheers,

Pippo

[jaapv]

If it is less than a week old return it for replacement or refund. 

[Mute-on]

2 hours ago, PippoK said:

Hi there,

replying to this semi-old thread, because I‘m having massive similar problems with my M10-R. I just bought it last week as an ex-demo camera with full warranty. Since day one I‘ve had pretty much 100% corrupt files. At first the problem seemed to only affect jpegs, while the dngs mainly appeared to be fine. After having tested it more now pretty much every file produced by the camera is more or less corrupted. In comparison to some of the posters here my files are already corrupt within the camera when looking at them on the camera screen. The problem stays consistent using both a new SanDisk Extreme Pro V90 as well as my V60 that I’ve been using in my Q2 without a problem for years.

I contacted Leica about the issue and they offered to send it in to be repaired under warranty. My problem with that is, that I’ve literally had it for less than a week and I’m not super excited about sending it in for god knows how many weeks to be repaired. Simply returning it would also be a shame as I’d again have a very hard time finding another M10-R.

Does anyone possibly have an idea as to how I could try to fix the problem?

Cheers,

Pippo

As @jaapv said, just return it. If they send it to Leica you will be without a camera for many months, effectively giving the dealer an interest free cash advance. Even then, there is no real guarantee it will be fixed perfectly the first time around.

Get your hands on a tested, known to be good camera, and hold on to it. Life is too short. 

[PippoK]

Thank you for your replies. You’re both confirming what my gut has been telling me. The weird thing is, that the camera has apparently been tested and came with a week-old test certificate. I bought it straight from the Leica Classics Store.

Sadly, I’ll probably have to go with an M11 instead, which might have its own problems… 

[Mute-on]

That’s extremely disappointing.  Clearly the testing has missed something, unless you’ve been ridiculously unlucky with both a new, and a used but good memory card (highly unlikely I would think).

Perhaps they might let you test the two memory cards in a display M11. That ought to inform your strategy for how to proceed. In any case I would get back to the Leica Classics Store as soon as possible.

Good luck!

[dugby]

Could you clarify a few things :

1. what firmware version is installed in the M10-R ?

2. after ensuring the latest firmware version is installed , select in the last page of menu options - Reset Camera

3. ensure that your SDcards have been externally formatted on a PC using the SDcards.org format tool.

 

retry the camera.

Edited August 12, 2024 by dugby

[TomB_tx]

26 minutes ago, dugby said:

. ensure that your SDcards have been externally formatted on a PC using the SDcards.org format tool.

I keep hearing this, but I've never had an SD card problem with any camera, and never formatted the cards - just let the camera do it initially. I'll remove the card to my laptop and use Lightroom to copy the images off, then use Windows to delete all images from the card, and put it back in the camera. That's always worked for me.

Is corruption more of a problem for MAC users?

[jdlaing]

8 hours ago, TomB_tx said:

 

Is corruption more of a problem for MAC users?

Not for me.

[Becf]

I've been following this and other threads like it for a while now hoping for some answer or solution and I think I've given up hope that there is a home remedy. Posting now just to add to the body of documentation on the subject, I have nothing useful to add unfortunately. 

I have a long out of warranty M10 that has issues with file saving all messed up sporadically, much like what has been share here. It seems like the first response from many is to identify the card as the issue, but for me I've tried different speeds, brands, formatting with programs, the camera, both together and I can't find anything that works. 

 

Here are some examples of how the DNG files load in lightroom mobile and desktop:

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Interestingly, sometimes, the files load normally in my phones gallery, outside of lightroom. Mystery. 

A quick video of the issue popping up when reviewing photos on the camera followed by a freeze up, nice! 

Even more of a disappointment, check out the live view glitching. I assume I have a sensor issue which is not going to be easy, fast, or nicely priced to fix:

I had an email conversation going with Leica USA last October, but after replying with answers to a bunch of their questions I was ghosted. 

Anyway, what a bummer.

[PippoK]

On 8/12/2024 at 4:48 PM, dugby said:

Could you clarify a few things :

1. what firmware version is installed in the M10-R ?

2. after ensuring the latest firmware version is installed , select in the last page of menu options - Reset Camera

3. ensure that your SDcards have been externally formatted on a PC using the SDcards.org format tool.

 

retry the camera.

Sorry for the late response, but I did some more testing. I tried the elaborate formatting and sadly nothing changed. I am on the latest firmware too. As the problem at first only seemed to appear on the jpegs, I went out with camera set to dng only, but then the dngs got corrupted too.

I contacted the store and they offered to send the camera in to get it repaired, which they apparently can expedite to some degree so that it „usually takes less than a month“.

As they can’t simply replace it with another M10-R, they also offered to replace it with an M11 with a surcharge.

The last and for me most disappointing option would be to simply return it without replacement.

I‘ll keep you posted what I‘ll be doing with my pretty 10000€ paperweight…

[PippoK]

59 minutes ago, Al Brown said:

Every online electronics purchase from a business in EU, Leica Store no exception, has a 14 day no questions asked refund slot by law.

That’s true, but that way I‘ll have no chance of getting another practically unused M10-R will full warranty. I consciously decided against getting an M11 in favor of the M10-R, so that’s what’s holding me back from just giving up on it…