jaapv Posted January 27, 2018 Share #1 Posted January 27, 2018 Advertisement (gone after registration) I was out shooting when the camera suddenly went haywire. It locked up, after a battery-out restart no aperture control, right wheel dead, half the menus greyed out, and some more. It still took good images though. At home a reset revived it for a few seconds and then it displayed the message: “cannot communicate with lens” and reverted to its broken state. Put on the 55-135, reset again, got the message “updating firmware” and the camera started working flawlessly. The 18/56 still triggers not communicating and all the problems the 55-135 is without errors. I cleaned the contacts with no result, so the lens is off to Wetzlar Monday. Link to post Share on other sites More sharing options...
Advertisement Posted January 27, 2018 Posted January 27, 2018 Hi jaapv, Take a look here Bad luck with the 18-56.. I'm sure you'll find what you were looking for!
Jared Posted January 28, 2018 Share #2 Posted January 28, 2018 So sorry to hear about your lens! 1 Link to post Share on other sites More sharing options...
Alistairm Posted January 28, 2018 Share #3 Posted January 28, 2018 Sorry to hear that - annoying! Hope it's just a contact and that you get it (or a replacement) quickly. 1 Link to post Share on other sites More sharing options...
Louis Posted January 28, 2018 Share #4 Posted January 28, 2018 I was out shooting when the camera suddenly went haywire. It locked up, after a battery-out restart no aperture control, right wheel dead, half the menus greyed out, and some more. It still took good images though. At home a reset revived it for a few seconds and then it displayed the message: “cannot communicate with lens” and reverted to its broken state. Put on the 55-135, reset again, got the message “updating firmware” and the camera started working flawlessly. The 18/56 still triggers not communicating and all the problems the 55-135 is without errors. I cleaned the contacts with no result, so the lens is off to Wetzlar Monday. Was it snowing or raining?... I heard this problem with other people, and it seems a drop of water had screwed up the connection. I hope you'll get your lens back soon with an explanation from Leica that would be interesting for all of us. You still have great lenses; so, keep shooting, my friend. 1 Link to post Share on other sites More sharing options...
jaapv Posted January 28, 2018 Author Share #5 Posted January 28, 2018 No; sunny weather. Don’t worry, I’m not stuck. Link to post Share on other sites More sharing options...
Tobers Posted January 28, 2018 Share #6 Posted January 28, 2018 Dang that sucks. 1 Link to post Share on other sites More sharing options...
earleygallery Posted January 28, 2018 Share #7 Posted January 28, 2018 Advertisement (gone after registration) I had something similar with a Canon lens on my DSLR. I expect it's the chip in the lens that has gone kaput! 1 Link to post Share on other sites More sharing options...
MDCT Posted January 30, 2018 Share #8 Posted January 30, 2018 My 11-23 did that.. it wanted a factory tour! Dead main board. 1 Link to post Share on other sites More sharing options...
jaapv Posted January 30, 2018 Author Share #9 Posted January 30, 2018 Well, I called Leica CS yesterday afternoon, got the return label within seconds and the UPS man was on my doorstep within the hour. I see it arrived in Wetzlar just now. Link to post Share on other sites More sharing options...
LocalHero1953 Posted January 30, 2018 Share #10 Posted January 30, 2018 Well, I called Leica CS yesterday afternoon, got the return label within seconds and the UPS man was on my doorstep within the hour. I see it arrived in Wetzlar just now. Are you a registered Leica professional, Jaap, to be able to do this directly, or can anyone do it? Or is it only in mainland Europe? Does it come back quicker than if you go through a national dealer/agent? Is there a sticky on this forum somewhere with telephone numbers and advice on who to call and what to ask for? I haven't had too many big faults that have needed a return to Wetzlar (body and lens calibration, one lens rebuild), but I've played it by the UK book: taken it to Leica Mayfair, wait till they've checked it over and then given my agreement that it should go off for fixing. They have not been unhelpful, but it would be good to bypass one step in the process. Link to post Share on other sites More sharing options...
jaapv Posted March 5, 2018 Author Share #11 Posted March 5, 2018 Interesting - they were going to repair the lens, "replace electronics" - but apparently they gave up waiting for spare parts and sent me a new one Link to post Share on other sites More sharing options...
jankap Posted March 5, 2018 Share #12 Posted March 5, 2018 (edited) Is there a sticky on this forum somewhere with telephone numbers and advice on who to call and what to ask for? I send a question to "info(at)Leica-camera.com" yesterday at noon. The answer came this morning. The second reaction one hour ago. Problem solved. Super! Jan Edited March 5, 2018 by jankap 1 Link to post Share on other sites More sharing options...
scott kirkpatrick Posted March 5, 2018 Share #13 Posted March 5, 2018 I think a lot depends on your distance from Wetzlar, measured in which borders must be crossed. I've had prompt service (e.g. when my M10 ISO wheel lost purchase) but had to pay for shipping inbound to Germany and for customs and handling (about the same amount, even though Leica paid to ship it as far as the airport in Tel Aviv, where the "handlers" pounce on it). The result was fast -- two days in service, the rest in shipping, but not free as when you can let an official Leica dealer in the EU handle everything. Link to post Share on other sites More sharing options...
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