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Want to get the M10 but being held back by negative quality control stories


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I've been buying Leica's new for forty years and never ever had a problem, although once I did get a nasty paper cut unboxing, so beware. The M10 has proved once again to have no problems right out of the box, and I had read some of the stories (that get magnified out of all proportion) by the exclusive but small 'unlucky club'. It is always the same though, if you get a couple of people complaining there are tens of thousands that aren't, now if that was reversed there may be something to worry about. 

Edited by 250swb
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Read the example below substituting purchasing an M10 for having heart surgery. While a lot could go wrong acquiring a Leica and shooting happily with it should be as routine as flying. Sure a lot could go wrong, but the majority of passengers fly without incident. As replies in this thread already show, the same applies to Leica.  

 

I like to tell patients that having heart surgery is like flying on a commercial airliner. The risk of disaster is quite low, but that's not because flying an airplane is easy. It's because the pilot and his team are highly trained professionals, who repeatedly pull off the miracle of getting a 100-ton metal tube to fly in the sky without incident. That's what heart surgery is like - you're doing freakish things with a person, connecting them to complicated machines, stopping and opening the heart, making repairs, then starting it up again - and everyone expects it to go smoothly every time.

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Thanks all for your comments and suggestions.

 

I'm currently reading The Leica M Photographer (Solcher) to gain more insight into the system, philosophy and other qualitative attributes.

 

Reads like the general chain of thought is to have warranty and ideally a good relationship with the local leica shop.

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Thanks all for your comments and suggestions.

 

I'm currently reading The Leica M Photographer (Solcher) to gain more insight into the system, philosophy and other qualitative attributes.

 

Reads like the general chain of thought is to have warranty and ideally a good relationship with the local leica shop.

It would help us to help you if you revealed which continent you are on. Support from main dealers is good in the event of a problem and trouble free transport to Leica Wetzlar is often part of the service. Assuming ypu buy new from a leica dealer, ypu will receive a warranty. Ive had minor repairs done quickly in London. Similar arrangements are in place for North America etc.

Get to know your dealer of course!

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It would help us to help you if you revealed which continent you are on. Support from main dealers is good in the event of a problem and trouble free transport to Leica Wetzlar is often part of the service. Assuming ypu buy new from a leica dealer, ypu will receive a warranty. Ive had minor repairs done quickly in London. Similar arrangements are in place for North America etc.

Get to know your dealer of course!

I'm based in Singapore. There are 3 Leica shops here of which I've spent some time in 1 of them. There are also a few camera shops which carry Leica.

 

After speaking to the guys in one of the Leica shops, I've noted that they do not use Leica. I didnt venture into what they used or if they are keen photographers at all. 

 

Do you think it's a pre-requisite to buy from ppl who use Leica? 

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Reads like the general chain of thought is to have warranty and ideally a good relationship with the local leica shop.

Generally good advice, but I don’t think the dealer has to be local. There are many reputable dealers that provide sales and service to a national, or even international, customer base.

 

For those reluctant to clean their own sensor, however, a good local shop is helpful, but it needn’t be a Leica specialist.

 

Jeff

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I bought my M10 at the end of July 2017, and used it quite heavily for some months with no problem. I did stay away from using the top ASA "knob" partly because of the number of reported problems experienced by some early users with it sticking on 400ASA, but also because I failed, still fail, to see the real value of it for the way I shoot with a M...........Then in December the camera did throw a wobbly when the on/off switch failed to function properly, it would stick on 'On".

The M10 went back to Wetzlar under warranty and was sorted in less than a couple of weeks by Leica Service. I still have a 240 and an MM1 plus other cameras too as back-ups so the wait wasn't a problem. I am one Leica owner that has had nothing but good experiences with Leica Service, but then I have never used Leica Service in NJ-USA yet even though as I have a home there too I do spend a long time in the USA throughout the year. Luckily any Leica camera problems I have had have occurred whilst I am in Europe.

 

In general I am happy with the M10. I still wish that Leica would have produced a VF that could accommodate framing / frame lines for lenses wider than the 28mm, say to 24mm or even 21mm, but then I've wished for that since the late 1960's. I've never understood why Leica hasn't done this even though other camera manufacturers have, ( ie: Voigtlander Bessa 4 for example that has a great OVF/Rangefinder that goes to 21mm ). I like the M10's smaller size in the hand, and as said the ASA knob for me could have been left out and the camera's top plate "stepped" like the M9, that would have been a nice one for me. The images from the M10 are, maybe, a little "truer" out of the camera than the M240 / 240P, but not significantly so.

In retrospect I could have saved more than a few thousands by not trading in one 240 when I bought the M10 and just stayed where I was with the 240's because the final output and the handling are probably not worth the step up if you do have a 240......But all in all I have no regrets in buying the M10, however I am happy that I did keep one of the 240's!

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I've owned Leica cameras (all kinds) since 1969. None have ever been problematic or spent a lot of time going back and forth to service. 

 

Most of my buying and selling Leica gear since the middle 1990s has been through Tamarkin.com in Chicago, USA. Great folks there, always excellent service. I also used to do some business when there was a local shop (here in Silicon Valley, California) that carried Leica, but they're gone now. 

 

In the digital era, I've had two digital Leicas that needed service. The first was my X2; it needed the four way controller replaced under warranty. Leica USA took care of that with two weeks or so turnaround time. The second was my M9, which came up with the corrosion problem three years after I bought it. It never stopped working, but I began to notice the permanent "dust" on my images. Leica USA inspected it, said it had the problem, and offered to repair it for free or give me a generous trade-in allowance on an M-P 240. I took the latter. Total turnaround time was about four weeks. Leica USA has also been responsive to my technical queries, usually answering within two-three days. So I've had no difficulties with Leica USA service and only required it a minimum of times. 

 

Regards what lens to buy for an M10: 35mm and 50mm are the baseline of my Leica M usage. I'd personally start with the 50mm and add the 35mm later, but that's just a personal predilection. I know for a fact that I'll always want both in my kit: they're my most used M lenses, and are most usually the only ones I'm carrying when I travel with an M. Pick either and go shooting, buy the other when the moment is right. 

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Both my M10s have been 100% faultless except for when I smashed the first one with some considerable force consisting of an full-stretch over-arm swing to the concrete ground of Dundee. Even then, it worked after a fashion but did need replacing. 

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The M 10+35/F2 is a terribly good combination. Although I have other lenses (50 - 75 ...) my 35 cron asph. is on my camera since last summer! And I do not feel the need to change it!

Of course it depends a lot on personal shooting style! Go for it !

robert

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I'm based in Singapore. There are 3 Leica shops here of which I've spent some time in 1 of them. There are also a few camera shops which carry Leica.

 

After speaking to the guys in one of the Leica shops, I've noted that they do not use Leica. I didnt venture into what they used or if they are keen photographers at all. 

 

Do you think it's a pre-requisite to buy from ppl who use Leica?

 

Maybe the camera is too costly for an employee of a Leica shop.

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Ive been to the leica boutique in singapore. Somewhere in marina bay? It doesnt matter-if staff don't use Leica although if is the correct official store i think they will. Check online for the official list of leica stores. You should be able to examine, order, or buy most Leica products there.

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I’m in southern india now. Been here three weeks. Carring my M10 in a small backpack or in my hand. 2000 shots. Camera hasn’t missed a beat. Easier to hold, focus and use than my M240.

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I bought my first Leica M4 in 1968, followed in 1969 With a Leicaflex SL. SInce then an M6, R4, M9 and M10 all new, and except for the first two I've never been close enough to a Leica dealer to buy locally. I did send the SL in for service to Leica US after several years, and they didn't really fix the light meter. Since then I've only used Leica for service when my M9 needed a new sensor after 7 years, and they did a great job (for free). I've also collected a number of Leicas and other film cameras well used, and have never worried about warranty. When my film cameras have eventually needed service I've used independent techs with generally great results.

On the other hand, all the major makes of Digital cameras can produce wonderful results, so if you really worry about Leica reliability, pick something different and enjoy it.

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I bought my first Leica in 1990, it was an M4. Then I had an M6, M4, M6TTL, M7, sometimes serial sometimes parallel. Then M8, M8.2, M9, MM1 and M10. The only problem I had was the focusing of the M9 which was repaired in 2010 under warranty. I also had replaced my sensors of the MM1 and the M9. This however was an issue that Leica took complete responsibility for.

You’ll have enough time to profit from your warranty in case something might be wrong and my experience is that the years of warranty aren’t treated very strictly.

Edited by otto.f
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