bobbywise Posted April 18, 2017 Share #1 Posted April 18, 2017 Advertisement (gone after registration) I sent my M9-P and MM to Leica back in February for changing the corroded sensor. They both came back the other day. Just shot a bit with the M9-P, and it seems the new sensor has marks on the images. What do you think of the following image ? Are the marks due to a faulty sensor, or just oil on the sensor (because they Leica didn't properly clean it before dispatch). Leica M9-P changed sensor - marks by Robert Wisbey, on Flickr Link to post Share on other sites More sharing options...
Advertisement Posted April 18, 2017 Posted April 18, 2017 Hi bobbywise, Take a look here M9-P sensor replaced -- images have marks on them. I'm sure you'll find what you were looking for!
earleygallery Posted April 18, 2017 Share #2 Posted April 18, 2017 I think you have a very small aeroplane flying around inside your camera! Link to post Share on other sites More sharing options...
jip Posted April 18, 2017 Share #3 Posted April 18, 2017 Airplane to the right (the white) Little black spots are dust spots, try use an air blower. Link to post Share on other sites More sharing options...
pop Posted April 18, 2017 Share #4 Posted April 18, 2017 The black specks or dots most likely are mere spots of dust. The mottled sky seems a bit unusual but could be a result of some post processing of the picture; hard to say, really, without knowing how the image was produced. Link to post Share on other sites More sharing options...
tobey bilek Posted April 18, 2017 Share #5 Posted April 18, 2017 dust and post processing 8 bit JPEG. Can`t get smooth tones from 8 bit. Link to post Share on other sites More sharing options...
bobbywise Posted April 19, 2017 Author Share #6 Posted April 19, 2017 Thanks everyone. It seems dust is the cause (thankfully). I gave the sensor a quick blow, and the big mark has gone (no plane this time). L1000122 by Robert Wisbey, on Flickr Link to post Share on other sites More sharing options...
earleygallery Posted April 19, 2017 Share #7 Posted April 19, 2017 Advertisement (gone after registration) Thanks everyone. It seems dust is the cause (thankfully). I gave the sensor a quick blow, and the big mark has gone (no plane this time). I bet that caused some turbulence though! Glad it's sorted, probably dust that settled during transit. Link to post Share on other sites More sharing options...
bobbywise Posted April 19, 2017 Author Share #8 Posted April 19, 2017 Yeah, probably transit dust. I was initially worried by the big curly mark (which luckily turned out to be dust). Untitled by Robert Wisbey, on Flickr Link to post Share on other sites More sharing options...
SF_photog Posted June 11, 2017 Share #9 Posted June 11, 2017 I sent my Leica M9-P into the San Francisco Leica store back in February and they said wait time for corroded sensor repair is 3-months max. I heard literally NOTHING from them and called to inquire a few weeks ago and they said it was received by Leica Repair in New Jersey in April. When I dropped it off at the store, they told me it would have to go to Germany. Then when I talked to them a few weeks ago, they said only the SL goes to Germany. ?! So, I'm led to believe they didn't even send it in until a few months later. Now it's June 11, 2017, and it's been over 4 months and they said there's NO WAY to know where my camera is in the queue in NJ. They said there's also NO WAY to determine for me when it will get fixed. I am appalled at the horrific customer service from Leica. I even sent an email to the NJ Repair center a week ago and have yet to get a reply. Does anyone have any tips on how to get information on when your camera will be repaired? Is there a special number I need to call to speak to a live person in NJ? This whole experience has left such a bad taste in my mouth with Leica. Apparently you only pay for the camera, and customer service is non-existent. I actually could understand the delay if it went to Germany and one man was working on it, but it's no follow-up at all. Ridiculous! I've had better luck with United Airlines for crying out loud. Appreciate any/all advice. Thank you! Link to post Share on other sites More sharing options...
pico Posted June 11, 2017 Share #10 Posted June 11, 2017 I am tempted to dip into the M9 cameras I have and sent one out for sensor work, then use NO followup, no messages, IOW be perfectly passive to see what happens. Will it drop into a black hole? I have resources so that I don't care so much for the camera as I care to find the default behavior of Leica. . Link to post Share on other sites More sharing options...
jaapv Posted June 11, 2017 Share #11 Posted June 11, 2017 The simplest remedy is to pick up the phone and ask. Telephone numbers are on the Leica website. However, the onus to find out what is happening is on the camera store where you dropped the camera off. There is a good reason that many of us prefer to deal with Leica Customer Service (preferably Wetzlar) directly. Not that there aren't some excellent dealers out there. Link to post Share on other sites More sharing options...
Luke_Miller Posted June 12, 2017 Share #12 Posted June 12, 2017 Leica NJ became totally unresponsive to email and phone calls, so I got my dealer involved. They did respond to him. Link to post Share on other sites More sharing options...
Aguilera85 Posted June 12, 2017 Share #13 Posted June 12, 2017 I sent my Leica M9-P into the San Francisco Leica store back in February and they said wait time for corroded sensor repair is 3-months max. I heard literally NOTHING from them and called to inquire a few weeks ago and they said it was received by Leica Repair in New Jersey in April. When I dropped it off at the store, they told me it would have to go to Germany. Then when I talked to them a few weeks ago, they said only the SL goes to Germany. ?! So, I'm led to believe they didn't even send it in until a few months later. Now it's June 11, 2017, and it's been over 4 months and they said there's NO WAY to know where my camera is in the queue in NJ. They said there's also NO WAY to determine for me when it will get fixed. I am appalled at the horrific customer service from Leica. I even sent an email to the NJ Repair center a week ago and have yet to get a reply. Does anyone have any tips on how to get information on when your camera will be repaired? Is there a special number I need to call to speak to a live person in NJ? This whole experience has left such a bad taste in my mouth with Leica. Apparently you only pay for the camera, and customer service is non-existent. I actually could understand the delay if it went to Germany and one man was working on it, but it's no follow-up at all. Ridiculous! I've had better luck with United Airlines for crying out loud. Appreciate any/all advice. Thank you! That sounds horrible! First i would contact the dealer again to see if they can supply you with a customer or estimate number. Also have your camera serial number handy. Then call the NJ center directly. It takes several minutes to answer, maybe up to 10 or 15, but they will answer eventually. Then you can ask where your camera is, either in NJ or in Germany. They can also give you a timeline of when they received your camera and when they inspected it. Yours should have been done sooner. But it seems that the dealer might have taken their time to send it out. For comparison, i sent my M9 directly to NJ on May 15th, they emailed me as "received" on May 24th. And last week on June 8th i got my official estimate paper showing that it is getting the sensor replaced eventually. But keep in mind that they told me it might be 24 weeks for the repairs to complete. So we are all practically in a leica black hole for an undetermined amount of time. Link to post Share on other sites More sharing options...
happymac Posted June 12, 2017 Share #14 Posted June 12, 2017 unbelievable – once your camera has reached Leica Germany, you normally get a confirmation and a repair order number. With that number you can check the status here: http://repair.leica-camera.com/service/repairtracking/ Good luck! Link to post Share on other sites More sharing options...
Frase Posted June 12, 2017 Share #15 Posted June 12, 2017 Its funny how we are all happy if Leica manages to repair and return a camera in 4-6 weeks me included, I had to return a Canon 1dx for a warranty repair it took three days...... Link to post Share on other sites More sharing options...
jaapv Posted June 12, 2017 Share #16 Posted June 12, 2017 Its funny how we are all happy if Leica manages to repair and return a camera in 4-6 weeks me included, I had to return a Canon 1dx for a warranty repair it took three days...... That is not quite true. My Summilux 50 asph had a complete overhaul in ten days in Wetzlar. However, at the moment the system for "clean sensor and check" is completely overstressed. An evaluation can take up to a week and if the number of cameras sent in increases any more that period can become longer, unfortunately. Link to post Share on other sites More sharing options...
SF_photog Posted June 12, 2017 Share #17 Posted June 12, 2017 The simplest remedy is to pick up the phone and ask. Telephone numbers are on the Leica website. However, the onus to find out what is happening is on the camera store where you dropped the camera off. There is a good reason that many of us prefer to deal with Leica Customer Service (preferably Wetzlar) directly. Not that there aren't some excellent dealers out there. Link to post Share on other sites More sharing options...
SF_photog Posted June 12, 2017 Share #18 Posted June 12, 2017 Thank you for the tip. Hopefully I don't need to send it in again, assuming I get it back! I read that NJ doesn't answer phones, so not surprising considering they didn't respond to my email in over a week. Thank you! Link to post Share on other sites More sharing options...
SF_photog Posted June 12, 2017 Share #19 Posted June 12, 2017 That sounds horrible! First i would contact the dealer again to see if they can supply you with a customer or estimate number. Also have your camera serial number handy. Then call the NJ center directly. It takes several minutes to answer, maybe up to 10 or 15, but they will answer eventually. Then you can ask where your camera is, either in NJ or in Germany. They can also give you a timeline of when they received your camera and when they inspected it. Yours should have been done sooner. But it seems that the dealer might have taken their time to send it out. For comparison, i sent my M9 directly to NJ on May 15th, they emailed me as "received" on May 24th. And last week on June 8th i got my official estimate paper showing that it is getting the sensor replaced eventually. But keep in mind that they told me it might be 24 weeks for the repairs to complete. So we are all practically in a leica black hole for an undetermined amount of time. Link to post Share on other sites More sharing options...
SF_photog Posted June 12, 2017 Share #20 Posted June 12, 2017 Ugh! So frustrating. 24 weeks! Thank you for the reply. Very helpful. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.