Cliff S Posted February 18, 2017 Share #61 Posted February 18, 2017 Advertisement (gone after registration) I only buy from my local dealer. He bent over backwards and ordered and received my M10 very quickly. Every camera I own cane from him. Almost the whole set. I know he'll do what needs to be done. In fact the ONLY thing I didn't get from him was the 90mm f2 which I bought in Paris as it was on major sale. Turns out it needed serious calibration which my local dealer took care of immediately even though I didn't get it from him. I learnt my lesson. I get great service so he gets all my purchases. Two way street. That's why I don't get why people order online when there's a dealer driving distance. To save $50? Link to post Share on other sites More sharing options...
Advertisement Posted February 18, 2017 Posted February 18, 2017 Hi Cliff S, Take a look here UK delivery updates. I'm sure you'll find what you were looking for!
Jager Posted February 18, 2017 Share #62 Posted February 18, 2017 Why would a dealer not sell to someone that comes in off the street in preference to someone that has already put down a deposit and is not going to know it happened? 2 sales, rather than just 1. They have to eat too. Why not? Well it's a small world... Several years ago I was #1 on my local dealer's list for the M240. I was also #1 on his list for the 50 APO Summicron. Now this was a dealer I had dropped lots of coin at over the years... M7, M9, Monochrom, Noctilux 0.95, Nikon D3, and a bunch of high-end Nikkor lenses. I knew I was #1 because in both cases they created the list at my request - and because round about once a month I'd stop by and chat with the staff. "Any word yet?" "No, but we'll call as soon as we hear anything." Imagine my surprise, then, when the first M240 shipment hit North America and - on this very forum - a member reported having picked his up... from my dealer! I drove over and politely inquired. "So, I hear y'all had one come in." After some guilty looks and a hurried back-office conversation with the owner, the fellow came back with "we made a mistake." It was nearly an hour's drive home, so I had lots of time to think about it. By the time I got there I had made my decision. I drafted a very polite note to the owner... the long and short which was he could take my name off both of his lists for those Leica items. Yeah, I really, really wanted them. But not if it meant getting them from an unscrupulous dealer. I gently pointed out the many years I had patronized his business, the tens of thousands of dollars I had left in his coffers, and that somehow, because of all that, I thought that made me one of his good customers. He replied within a couple of hours, effusive with his apologies. It was too late. Sometimes, yes, the train truly has left. Link to post Share on other sites More sharing options...
Peter H Posted February 18, 2017 Share #63 Posted February 18, 2017 Its a very competitive business. If a dealer is prepared to put a one-off sale ahead of their reputation for integrity and customer relations, they shouldn't be surprised to lose their regular customers. Then they'll have to compete head-on with the biggest on-line price-cutting warehouses, and guess who's going to win that one. Link to post Share on other sites More sharing options...
-ph- Posted February 18, 2017 Share #64 Posted February 18, 2017 Unless a manufacturer plans to stockpile an incredible amount of units and delay the product launch for many months, it is basically impossible to keep a popular new product in stock. Even Apple, who has the deepest pockets of all companies, usually quickly runs out of stock. It was rather surprising, that limited quantities of the M10 were available the day after the launch. As those M10 were sold out, what is left is to hope, that Leica can produce enough of them to make the wait not too long. The only thing one could criticize, would be that possibly dealers could get a clear delivery date for their orders communicated. But then, we don't know, perhaps dealers get pretty accurate information, and are a bit vague in their communication with the customers. Having an order list sorted by the date the order was placed, seems to me to be the obvious and most fair way of handling these things. And a reputable dealer would correctly stick to it. Yes, it would be strange to pre-order an M11 today, but if it is important to you to get one on the first day, that seems to be a good way to achieve it. Of course, if you are as reputable as you expect your dealer to be, you should better stick to your order . I would not put a downpayment on an order, unless the dealer commits to a delivery date in exchange. Peter Link to post Share on other sites More sharing options...
satureyes Posted February 18, 2017 Author Share #65 Posted February 18, 2017 Unless a manufacturer plans to stockpile an incredible amount of units and delay the product launch for many months, it is basically impossible to keep a popular new product in stock. Even Apple, who has the deepest pockets of all companies, usually quickly runs out of stock. It was rather surprising, that limited quantities of the M10 were available the day after the launch. As those M10 were sold out, what is left is to hope, that Leica can produce enough of them to make the wait not too long. The only thing one could criticize, would be that possibly dealers could get a clear delivery date for their orders communicated. But then, we don't know, perhaps dealers get pretty accurate information, and are a bit vague in their communication with the customers. Having an order list sorted by the date the order was placed, seems to me to be the obvious and most fair way of handling these things. And a reputable dealer would correctly stick to it. Yes, it would be strange to pre-order an M11 today, but if it is important to you to get one on the first day, that seems to be a good way to achieve it. Of course, if you are as reputable as you expect your dealer to be, you should better stick to your order . I would not put a downpayment on an order, unless the dealer commits to a delivery date in exchange. Peter The reason I paid a hefty deposit was mainly because I would hope that it would deter people from multi-listing themselves with that dealer. Also i had some cash available and now the final hit won't seem as bad when I eventually get the camera Link to post Share on other sites More sharing options...
-ph- Posted February 18, 2017 Share #66 Posted February 18, 2017 The reason I paid a hefty deposit was mainly because I would hope that it would deter people from multi-listing themselves with that dealer. Also i had some cash available and now the final hit won't seem as bad when I eventually get the camera That is fine, and I hope your tactic works out for you . But if it doesn't I wouldn't blame Leica but only that dealer. Accepting your downpayment should make them work extra hard at getting you the camera quickly. Peter Link to post Share on other sites More sharing options...
ShaunD Posted February 20, 2017 Share #67 Posted February 20, 2017 Advertisement (gone after registration) I ordered some Jiffy bags from a supplier on eBay and shortly after received an email that I could click on to track my delivery (see image). What an excellent little system..when I checked on status this morning I could see I was 51st on the list at the start of the day but 32 had already been delivered and my order should be delivered between 14.09 and 15.09. If a small UK delivery company and a supplier of Jiffy Bags can do this why can't Leica! Link to post Share on other sites More sharing options...
satureyes Posted February 20, 2017 Author Share #68 Posted February 20, 2017 I ordered some Jiffy bags from a supplier on eBay and shortly after received an email that I could click on to track my delivery (see image). What an excellent little system..when I checked on status this morning I could see I was 51st on the list at the start of the day but 32 had already been delivered and my order should be delivered between 14.09 and 15.09. If a small UK delivery company and a supplier of Jiffy Bags can do this why can't Leica! They can. They just don't want to. Everyone is happy just to accept them for being 'a small company who handmake their cameras' Link to post Share on other sites More sharing options...
Stonewall Brigade Posted February 21, 2017 Share #69 Posted February 21, 2017 I only buy from my local dealer. He bent over backwards and ordered and received my M10 very quickly. Every camera I own cane from him. Almost the whole set. I know he'll do what needs to be done. In fact the ONLY thing I didn't get from him was the 90mm f2 which I bought in Paris as it was on major sale. Turns out it needed serious calibration which my local dealer took care of immediately even though I didn't get it from him. I learnt my lesson. I get great service so he gets all my purchases. Two way street. That's why I don't get why people order online when there's a dealer driving distance. To save $50? local sales tax at 7.5% on a $6,800 camera (add an extra $510 to the cost) from the local dealer, verses no sales tax incurred with on-line purchases. Link to post Share on other sites More sharing options...
digitalfx Posted February 21, 2017 Share #70 Posted February 21, 2017 local sales tax at 7.5% on a $6,800 camera (add an extra $510 to the cost) from the local dealer, verses no sales tax incurred with on-line purchases. Sales tax is due regardless...its your obligation to report purchases made to your local county and state and pay the use taxes. It won't be long before all online business are required to collect as well as local governments are losing out on a significant amount of revenue. My state just passed a law and all online sales are now collected...even Amazon. Get ready...it won't be long before every state catches up. Personally, I would rather support a local business and pay the tax. If you can afford $6800, surely you can afford the additional 7-10% tax. Unfortunately there are no dealers in my area. Link to post Share on other sites More sharing options...
Tobers Posted February 21, 2017 Share #71 Posted February 21, 2017 I ordered some Jiffy bags from a supplier on eBay and shortly after received an email that I could click on to track my delivery (see image). What an excellent little system..when I checked on status this morning I could see I was 51st on the list at the start of the day but 32 had already been delivered and my order should be delivered between 14.09 and 15.09. If a small UK delivery company and a supplier of Jiffy Bags can do this why can't Leica! I recommended to a well known independent UK dealer that they do something like this. It should be simple enough to tell people with a bcc email on a Monday morning what number in the queue the last person served was the previous week. So if you know you are #23 in the queue and that #21 got their camera last week, you know to turn on the excitement taps. Unfortunately they did not progress with my suggestion. Link to post Share on other sites More sharing options...
Surelythisnameisfree Posted February 21, 2017 Share #72 Posted February 21, 2017 That would certainly help and no reason for a dealer not to implement even without Leica themselves getting involved in supplying estimated delivery dates. It's not just people wanting to know to quell excitement - these are expensive items and there are logistics at play at the consumer end as well (selling other equipment, cashflow etc) Link to post Share on other sites More sharing options...
@ndy_ellis Posted February 21, 2017 Share #73 Posted February 21, 2017 It's helpful on one level to know if you've moved up the queue, but it doesn't look like there is a way of knowing whether there will be a delay of weeks or months is the next consigment reaching the dealer or how many items will be in it. For that reason I am trying to forget about it and just play with my strap now and again - that's not a euphemism btw Link to post Share on other sites More sharing options...
SiOnara Posted February 21, 2017 Share #74 Posted February 21, 2017 For that reason I am trying to forget about it and just play with my strap now and again - that's not a euphemism btw +1 Good things come to those who wait.... Link to post Share on other sites More sharing options...
lucerne Posted February 21, 2017 Share #75 Posted February 21, 2017 +1 Good things come to those who wait.... Consider this extract from : http://tcat.tc/1ltrHjG “People always say ‘Good things come to those who wait’.” I roll my eyes around the times I’ve heard that and the times I’ve had to hold back my verbal response of ughhhh. People don’t believe in magic. In the tooth fairy. In Scientology. I do not believe in that quote. “But that’s not even the full quote,” he goes on. I wiggle my torso up straight and drop my fork, accidentally, in my water glass. “It’s not?” “No. The full quote is good things come to those who wait but only the things left by those who hustle.” I swirl the edge of my cup with my index finger, amused. Relieved. “Jen,” he says, patient yet flustered. “We’re supposed to hustle for what we want.” ----------- True or not? Link to post Share on other sites More sharing options...
@ndy_ellis Posted February 21, 2017 Share #76 Posted February 21, 2017 'Not' in this case - the wait will not result in obtaining an inferior product. If anything it will be one with more robust firmware out of the box. I don't like the sentiment much either. But I recognise that it is increasingly the way of the world. Link to post Share on other sites More sharing options...
SiOnara Posted February 21, 2017 Share #77 Posted February 21, 2017 Consider this extract from : http://tcat.tc/1ltrHjG “People always say ‘Good things come to those who wait’.” I roll my eyes around the times I’ve heard that and the times I’ve had to hold back my verbal response of ughhhh. People don’t believe in magic. In the tooth fairy. In Scientology. I do not believe in that quote. “But that’s not even the full quote,” he goes on. I wiggle my torso up straight and drop my fork, accidentally, in my water glass. “It’s not?” “No. The full quote is good things come to those who wait but only the things left by those who hustle.” I swirl the edge of my cup with my index finger, amused. Relieved. “Jen,” he says, patient yet flustered. “We’re supposed to hustle for what we want.” ----------- True or not? I'm definitely not using my time to hustle AND then paying £5600! Waiting is a much more sensible option. Link to post Share on other sites More sharing options...
Guest Posted February 21, 2017 Share #78 Posted February 21, 2017 I only buy from my local dealer. He bent over backwards and ordered and received my M10 very quickly. Every camera I own cane from him. Almost the whole set. I know he'll do what needs to be done. In fact the ONLY thing I didn't get from him was the 90mm f2 which I bought in Paris as it was on major sale. Turns out it needed serious calibration which my local dealer took care of immediately even though I didn't get it from him. I learnt my lesson. I get great service so he gets all my purchases. Two way street. That's why I don't get why people order online when there's a dealer driving distance. To save $50? Totally agree with your view on all of this. I have bought from different places before, but I come down to one place now, where I have a good relationship with the guys running the store. I trust them and they do the best for not just me but everyone that goes through their door. Plus of course they educate me! There are many tips, tricks nuances that I as a mere mortal don't know about Leica, but as I said I am learning! Link to post Share on other sites More sharing options...
Tobers Posted February 21, 2017 Share #79 Posted February 21, 2017 Anyway I don't care any any more as I've got mine so na na naa na naaaaa. Sorry, that wasn't very mature. Link to post Share on other sites More sharing options...
Mike Rawcs Posted February 21, 2017 Share #80 Posted February 21, 2017 Anyway I don't care any any more as I've got mine so na na naa na naaaaa. Sorry, that wasn't very mature. Not very, but funny nonetheless. Enjoy (I'm still waiting). Link to post Share on other sites More sharing options...
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