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Unprofessional Leica support . . .


Guest Walt

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Guest guy_mancuso

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Walt's "response" was fictional, that was perhaps not as clear as it could have been, but if you read the text carefully it was stated as such - I must admit I had to read it a second time to see this.

 

Guy, I'm _extremely_ surprised - shocked is too strong a word - that a Leica employee forwarded company emails to you at your request, especially when you were not involved in the email chain.

 

 

Jim and I are friends also and it was my request to him just to be sure what was said. With all that is going on what if's are just to loose when everyone is looking for facts.

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Guy, I meant that it should be confidential between the customer, Leica and any directly involved third parties. I wouldn't have expected Leica to release emails to someone not directly involved for posting in an open public forum.

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I started all this and it's created a lot of misunderstanding, anger and ugliness. I apologize. Maybe a forum moderator can pull the whole thing?

 

Walt

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I started all this and it's created a lot of misunderstanding, anger and ugliness. I apologize. Maybe a forum moderator can pull the whole thing?

 

Walt

 

:) You should have known that arguing with Leica is like arguing with people in a little village. If you argue with the baker in the bakery at one day the butcher in the butcher's shop will treat you like a thief the other day.;)

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I started all this and it's created a lot of misunderstanding, anger and ugliness. I apologize. Maybe a forum moderator can pull the whole thing?

 

Walt

 

Walt, please don't feel you need to apologize. You are entitled to your opinion, and have the same right as any other forum member to express it. Of course not everyone will agree, and many will not read your entire post before responding - life on internet forums these days.

 

I for one can't believe what happened after you expressed your opinion including the business with your email to Leica US. We should all remember in future that email directed at Leica US support could end up on the Leica forum for general user comment.

 

I enjoy your work and in the end that is all that counts here or else where.

 

Cheers. Terry.

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I for one can't believe what happened after you expressed your opinion including the business with your email to Leica US. We should all remember in future that email directed at Leica US support could end up on the Leica forum for general user comment.

 

In fairness Walt actually posted the e mails himself earlier in the thread. Given that and the misunderstanding over his faux quotes from Leica I don't think any crime has been committed here. Leica didn't post any e mails. Maybe Guy didn't get permission to post the e mails though?........

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Guest guy_mancuso

There are no fouls coming from my end. If your going to post a e-mail and quote just part of it as Walt did does that seem fair to anyone that the full answer is not quoted correctly.

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I think Walt's being unfair to Leica for expecting them to hold his hand over a lens right now considering all they're up against. He's lucky he didn't just get a "see the manual..." kind of response. I know that they and their dealers are up against a zillion requests for filters, coding questions, not to mention broken cameras real and imagined. And Jim probably truly doesn't know, and may not even care, considering his workload, and that's okay too. Sheesh.

 

I don't think Leica expected the response to the M8, esp from first time users of rfs. If they had to give a long winded, overly polite response to every user with an issue vs a real problem (like the guy awhile back who thought he had a mecahnical problem because he kept seeing orange in the viewfinder - it was his finger!) then none of the real issues we really need taken care of will get done. They should have expected the response and been ready but that's a whole 'nother post. Yeah, I'd be frustrated if I couldn't use my lens, but it says right there "not recommended." I've done more than my share of things "not recommended" in my life and some hurt and others led to great things. Either try the lens or heed Leica's advice. Simple as that.

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The M8 manual is quite clear on page 86:

"Can be used, but risks damaging the camera

Lenses with retractable tubes can only be used with

their tubes extended, i.e. their tubes must never be

retracted into the LEICA M8.

This is not the case with the current Macro-Elmar-M

90mm f/4, whose tube does not protrude into the

camera body even when retracted. It can therefore

be used without any restrictions."

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Guest guy_mancuso

Okay guys i am going to step out of this just because I don't want to see any wars . I understand all parties involved and i may have missed something in all the translations so bottom line not recommended but use at your discretion seems to be the case. Walt and I both asked the mods to just delete this thread and it may just be a good idea, we don't need any hurt feelings for anyone. Hell we have enough other eggs to fry instead of beating the drum . So sorry if i was off in the translations

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There's one thing that's obvious--we've all got too much time on our hands.

 

Look at the length of this thread for example.

 

Or the length of the Interesting Leica Reply re 35/1.4 thread.

 

That's not to say the topics aren't important, but isn't it interesting that we've all got time to chip in? And most of us are saying something that has already been said. This thread has even got the thread starter apologizing for annoying some of us! :)

 

Don't you think we could turn this energy toward solving the Iraq problem or fixing global warming or maybe even taking pictures? (I know, "Not invented here!")

 

I'm not blaming you, I count myself in on this.

 

Maybe I need to turn off the computer and get a snack!

 

--HC

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What bothers me about all this is we have a title out there defaming Leica staff members for doing the right thing, but doing so with syntax not acceptable to Walt. It’s telling that all other posters to this thread dealt only with practical facts, and none viewed Jim Butler’s remarks as deserving the pique of Walt’s perceptions. In my view, though this situation is much less extreme, this is reminiscent of the value of complaints posted by M8 detractors who have never used the camera.

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B&H shows the 50/2.8 Elmar coded for digital as indicated below:

 

(Leica Normal 50mm f/2.8 Elmar M Manual Focus Lens (6-Bit, Updated for Digital) - Black

USA - Mfr# 11831 • B&H# LE5028MB)

 

Maybe Leica suggests that it can be used - but uncollapsed.

 

Best

Sharookh

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You can pull it if you want and do so because

 

THE TITLE IS UNFAIR AND MISLEADUNG.

 

Some of us would enjoy hours of friendly chitchat from our Leica support folks. At quiet times we may enjoy this luxury. But these are not quiet times. And a little understanding on our part may provide better service - where needed - for us.

 

As to Walt's original request, it reminds me of the old joke:

 

Man at trainstation: When is the last train to Manchester please?

Conductor: at five pm Sir.

Man: Is there none later?

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