kivis Posted February 2, 2012 Share #1 Â Posted February 2, 2012 Advertisement (gone after registration) I put a SLR lens up on Ebay. Some guy won the auction. When packing the lens, I noticed the focus ring was very wobbly. I told the buyer. He then sends me a message saying if you do not send it to me"You will regret the day you were born, don't mess with me" (I know I should have reported this to eBay). So I figure if the idiot wants a broken lens, so be it. I sent it to him with a 7 day return. A month later he demands his money back. I say too late. Then he takes it to Ebay. They ask for my response and I tell the whole truth and nothing but the truth (this was last night), I wake up this morning with a hold on my Paypal account and a message from eBay saying the decision is final and my funds will be frozen (thankfully only about $10) until I refund the guy his money. Â What a drag. Link to post Share on other sites More sharing options...
Advertisement Posted February 2, 2012 Posted February 2, 2012 Hi kivis, Take a look here I have just been eBay'ed.. I'm sure you'll find what you were looking for!
tgray Posted February 2, 2012 Share #2 Â Posted February 2, 2012 That sucks. I hate ebay now. Link to post Share on other sites More sharing options...
andybarton Posted February 2, 2012 Share #3 Â Posted February 2, 2012 A lesson learned. Â I'd never sell anything on eBay. Just too much hassle and aggro. Link to post Share on other sites More sharing options...
k-hawinkler Posted February 2, 2012 Share #4 Â Posted February 2, 2012 Also, if you do sell, never have more than 10 bucks in your selling account and have a different buying account. Â K-H. Link to post Share on other sites More sharing options...
philipus Posted February 2, 2012 Share #5 Â Posted February 2, 2012 Sorry to hear this. Some people are muppets, that's just the way it is. And most don't read the fine print. Â I'll certainly think twice before selling something there. Link to post Share on other sites More sharing options...
lct Posted February 2, 2012 Share #6 Â Posted February 2, 2012 Better avoid misrepresentations on any auction site first of all. Link to post Share on other sites More sharing options...
roguewave Posted February 3, 2012 Share #7 Â Posted February 3, 2012 Advertisement (gone after registration) I have bought & sold over 50 different lenses & M bodies on Ebay. I have only encountered one problem and that was easily resolved. I think Ebay has an amazing platform, but you need to very clear as to what you want to accomplish. I have bought lenses to use for a project and then been able to cover the whole cost, on both ends, in the resale. It does require the individual to invest some time and to learn the rules, but there's no market anywhere else on the planet that provides anything close to Ebay. Be honest & forthright. You won't get burned. Link to post Share on other sites More sharing options...
StephenPatterson Posted February 3, 2012 Share #8 Â Posted February 3, 2012 "No good deed goes unpunished". Â Sorry for your trouble, but it sounds like several members have made excellent suggestions for handling ebay and paypal in the future. Link to post Share on other sites More sharing options...
earleygallery Posted February 3, 2012 Share #9  Posted February 3, 2012 Doesn't matter if you only have £10 in your paypal account, it's linked to a bank or card account and they can debit the money back out you realise?  I'm a regular ebayer. I had a nasty experience last year - bought tickets for a festival which never arrived. Fortunately I was able to buy new tickets (off ebay again but I collected in person) and after a few weeks paypal refunded me for the first lot, so it all ended OK, but I just feel pissed at having been scammed!  Of course you won't give any refund until you have the lens back in your hands, and it's in the same condition it left you! Unfortunately ebay can't know who is telling the truth and in the circumstances their stance seems fair.  Relist it with an accurate description and 'no returns, sold as seen' on your listing! Link to post Share on other sites More sharing options...
tgray Posted February 3, 2012 Share #10 Â Posted February 3, 2012 Relist it with an accurate description and 'no returns, sold as seen' on your listing! Â Unfortunately, the buyer can always lie about the condition (heck, he can break it himself after it arrives) and get a refund through Paypal. Link to post Share on other sites More sharing options...
photoart Posted February 3, 2012 Share #11 Â Posted February 3, 2012 Unfortunately, the buyer can always lie about the condition (heck, he can break it himself after it arrives) and get a refund through Paypal. Â I never provide paypal as a seller for this reason. Link to post Share on other sites More sharing options...
andybarton Posted February 3, 2012 Share #12  Posted February 3, 2012 It's a condition of using eBay  I only sell through the Forum or exchange at my dealer. Link to post Share on other sites More sharing options...
250swb Posted February 3, 2012 Share #13 Â Posted February 3, 2012 It isn't unknown for Ebay sellers to try and wriggle out of sales if they don't get as much as they wanted. Making an excuse is the oldest trick in the book. My friend is currently instructing a solicitor regarding a Laura Ashley mirror sold on Ebay to which the seller said 'don't be ridiculous, I didn't want to sell it for so little'. Â And not inspecting the goods you are selling is a cardinal sin, even thinking 'can I get away with not mentioning this scratch' should be avoided. The really good Ebayers overemphasize any faults just to be clear. Â Adding clauses of your own, like '7 day return', for a lens somebody may not be able to try until the weekend after they receive it, also turns up the heat. Â So it looks like one way or another you have 'the perfect storm'. Badly described goods lead to somebody thinking you are weaseling out of the contract and that somebody also happens to be an arse. In no way am I defending the buyer, they could just send it back to you and wait for a refund, unless you are insisting on the '7 day' clause. They are dishonest. So lets be sensible and not blame Ebay, they are only trying to deal with human nature, they know all the tricks people play and like any court they go on the balance of the evidence. Â Steve Link to post Share on other sites More sharing options...
lct Posted February 3, 2012 Share #14 Â Posted February 3, 2012 ...not inspecting the goods you are selling is a cardinal sin, even thinking 'can I get away with not mentioning this scratch' should be avoided. The really good Ebayers overemphasize any faults just to be clear... +1 Link to post Share on other sites More sharing options...
stunsworth Posted February 3, 2012 Share #15 Â Posted February 3, 2012 Looking at it from the buyer's point of view he probably thought there was nothing wrong with the lens but you were making an excuse because you'd found someone who was prepared to pay more than him fom it. When the lens did arrive it was indeed faulty so he wanted his money back. The problem is there are a lot of dishonest buyers _and_ sellers, and it's easy to assume someone is trying to scam you. Â I wasn't aware that you could specify a return period, I thought it had to be whatever eBay allow. Apologies if I've got this wrong. Â Doesn't excuse him waiting to file the complaint, but I suspect that's what happened. Â If you want to maintain your feedback you need to bite the bullet and issue a refund. Link to post Share on other sites More sharing options...
Ralf Posted February 3, 2012 Share #16 Â Posted February 3, 2012 "When the lens did arrive it was indeed faulty so he wanted his money back. " Â Â Â With all due respect, after a month?? For me that is a lesson learned, unbelievable. Link to post Share on other sites More sharing options...
Erik Gunst Lund Posted February 3, 2012 Share #17 Â Posted February 3, 2012 ...not inspecting the goods you are selling is a cardinal sin, even thinking 'can I get away with not mentioning this scratch' should be avoided....Steve +1 Link to post Share on other sites More sharing options...
Guest Randle P. McMurphy Posted February 3, 2012 Share #18  Posted February 3, 2012 Sorry for your trouble, but it sounds like several members have made excellent suggestions for handling ebay and paypal in the future.  So it is - but also some bad - I think it´s not about the way of dealing things it´s about the different people who does this in their different ways.  I received some "Fully Working" and "Good Condition" Cameras which are just a hole load of shit. I mean a 5 Year old Kid would see that this Junk does not work and the Salesman tried to explain that he is not an Expert..........on the other side I will not blame someone about some Marks of use at an old Vintage Camera.  Like some Buyer do to decrease the Price later. Link to post Share on other sites More sharing options...
stunsworth Posted February 3, 2012 Share #19 Â Posted February 3, 2012 With all due respect, after a month?? For me that is a lesson learned, unbelievable. Â As I went onto say I would have expected him to respond earlier. However it appears that he was operating within eBays rules, so there's little that the OP can do. Link to post Share on other sites More sharing options...
earleygallery Posted February 3, 2012 Share #20 Â Posted February 3, 2012 It isn't unknown for Ebay sellers to try and wriggle out of sales if they don't get as much as they wanted. Making an excuse is the oldest trick in the book. My friend is currently instructing a solicitor regarding a Laura Ashley mirror sold on Ebay to which the seller said 'don't be ridiculous, I didn't want to sell it for so little'. Â Really? Is it worth the bother? I'd just go and buy the mirror elsewhere! But let's consider if the OP had sold the lens privately - through this forum even. If the buyer was unhappy he could of course take legal action too, if the OP refused to refund him. ebay makes the process to dispute a sale easier of course. Â ebay/paypal list all the terms of the seller and buyer protection so if you're selling (or buying) just read up a little to know what the potential aftersales issues might be. Â It works both ways don't forget. Â Put it down to experience, get the lens back and move it on. Link to post Share on other sites More sharing options...
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