bill Posted May 17, 2011 Share #121 Posted May 17, 2011 Advertisement (gone after registration) Now, old chap, have I offended you in some way or is it your way to pick fights? I suspect the OP is getting very little value from your vitriol. Tone it down a little, eh? Regards, Bill Link to post Share on other sites More sharing options...
Advertisement Posted May 17, 2011 Posted May 17, 2011 Hi bill, Take a look here Regret Purchase of M9 after 2nd service. . I'm sure you'll find what you were looking for!
jaapv Posted May 17, 2011 Share #122 Posted May 17, 2011 Come on, gentlemen, let's not turn this into a personal fight, please? Link to post Share on other sites More sharing options...
hamey Posted May 17, 2011 Share #123 Posted May 17, 2011 You seem to be having a real problem with your caps-lock. Perhaps something else that needs a repair? Pardon me (and others) for not being able to read your mind. If you limit the content you only have yourself to blame for the return. It also begs the question why you have so much Leica gear seeing as you appear to be so against it. Glutton for punishment. Perhaps to recuperate some of the repair costs you've had to sustain over the years you can write your book? Levity aside, you're comparison is poor. I had a Praktica and a Zenit many moons ago. I could've dropped them off a cliff it wouldn't have surprised me if they still worked, but I wouldn't want to use them for professional work. Actually I am a very devoted fan of Leica cameras especially the film bodies, as I have been using them since 1972. However I no longer worship this brand, as I have had issues with service and reliabilty. Over the years I have spent a lot of MONEY on this brand so I expected something better and at the age of 62 I am in the position to buy what ever I want and that includes M9's, S2's or both But untill Solms gets it's act together I am not interested in their Digicams or special editions. What amazes me that such cheaper brands with more sophistication in their cameras are simply more reliable. AND I DON'T WANT TO BUY A VERY EXPENSIVE CAMERA THEN RETURN IT BACK TO DEUTSCHLAND EVERYTIME IT NEEDS REPAIRS.... REMEMBER A SQUEAKING DOOR ALWAYS GETS THE ATTENTION. Ooops! Sorry the caps lock got stuck. End of story. Link to post Share on other sites More sharing options...
erl Posted May 17, 2011 Share #124 Posted May 17, 2011 snipped ...- I mean, come on, Leica = street vendor? Yeh right... Regards, Bill As long as everyone else is having a 'dig' I may as well! I believe what AlanG was alluding to with that snippet is that Leica could learn a lot from the attitude exhibited by the vendor; and I agree. Currently I have a parallel issue running with Leica over an M9 battery charger claim under warranty. So far, I am six days and four (or is it five?) phone calls to acquire an urgent replacement for the failed charger. I explained that a city dealer has two in stock, which I could retrieve within the hour if the importer authorized it, simply by replacing the 'shelf' unit with another from the importers stock, or whatever it takes to send the customer (me) away smiling. That is how I have always run my business. Just sort out the mess when the client has gone. Magic P.R. In my case, I now have to post the defunct charger to the importer (2 more days wasted) who will then assess it and supply a replacement charger, after consulting Solms, and send it to the dealer, who in turn will send it to me, or notify me to collect. My guess is three weeks of stuffing around! My business would never have survive with that performance. How does Leica get away with it? Rant over. All power to the Street vendor! Link to post Share on other sites More sharing options...
jaapv Posted May 17, 2011 Share #125 Posted May 17, 2011 AND I DON'T WANT TO BUY A VERY EXPENSIVE CAMERA THEN RETURN IT BACK TO DEUTSCHLAND EVERYTIME IT NEEDS REPAIRS.... In that case you will have to buy a camera made in Australia... Link to post Share on other sites More sharing options...
hamey Posted May 17, 2011 Share #126 Posted May 17, 2011 Talking about service. A friend of mine picked up his HONDA accord two weeks ago, a week later it droped a valve, called his Honda dealer in Melbourne (Australia) they were shocked, immediately picked the car up. They told him this problem has never happened before especially on a brand new Honda. They offered him a BRAND NEW ONE but becuase his previous model was a special edition it had to come form Japan. So in the mean time, they loaned him another Honda and other goodies to play with untill his replacment arrives. Cheers. Link to post Share on other sites More sharing options...
bill Posted May 17, 2011 Share #127 Posted May 17, 2011 Advertisement (gone after registration) Thank you Jaap. As to the street vendor analogy, is that truly the behaviour set we want Leica to aspire to? Jon, I agree with you - a bit of dealer stock sleight of hand would be sensible in your case, but I would still in general rather buy from someone who has a fixed abode and a commitment to my satisfaction over the long term Regards, Bill Link to post Share on other sites More sharing options...
wattsy Posted May 17, 2011 Share #128 Posted May 17, 2011 Why all the shouting? Maybe because he doesn't take kindly to being patronised by you with comments about KFC and Michelin stars, etc. This tedious notion that owning a Leica confers some kind of connoisseur status ("Oh how knowledgeable and discerning I must be because I bought a Leica and not some plastic piece of shit like a Canon") really needs to be knocked on the head. Link to post Share on other sites More sharing options...
jaapv Posted May 17, 2011 Share #129 Posted May 17, 2011 What is wrong with KFC? They are on the market for a longer time than most Michelin star restaurants... Link to post Share on other sites More sharing options...
plasticman Posted May 17, 2011 Share #130 Posted May 17, 2011 What is wrong with KFC? They are on the market for a longer time than most Michelin star restaurants... Quis custodiet ipsos custodes? Link to post Share on other sites More sharing options...
lct Posted May 17, 2011 Share #131 Posted May 17, 2011 KFCs erunt in Michelin quando porci volent Link to post Share on other sites More sharing options...
erl Posted May 17, 2011 Share #132 Posted May 17, 2011 What is wrong with KFC? They are on the market for a longer time than most Michelin star restaurants... A most unfortunate fact. Link to post Share on other sites More sharing options...
erl Posted May 17, 2011 Share #133 Posted May 17, 2011 Thank you Jaap. As to the street vendor analogy, is that truly the behaviour set we want Leica to aspire to? Jon, I agree with you - a bit of dealer stock sleight of hand would be sensible in your case, but I would still in general rather buy from someone who has a fixed abode and a commitment to my satisfaction over the long term Regards, Bill Bill, i agree about the fixed abode bit. I was trying to emphasize the attitude part. Link to post Share on other sites More sharing options...
jaapv Posted May 17, 2011 Share #134 Posted May 17, 2011 A most unfortunate fact. Possibly. The last time I ate some of their produce was in 1964 iirc. Link to post Share on other sites More sharing options...
Dabow Posted May 17, 2011 Share #135 Posted May 17, 2011 Actually I am a very devoted fan of Leica cameras especially the film bodies, as I have been using themsince 1972. However I no longer worship this brand, as I have had issues with service and reliabilty. Over the years I have spent a lot of MONEY on this brand so I expected something better and at the age of 62 I am in the position to buy what ever I want and that includes M9's, S2's or both But untill Solms gets it's act together I am not interested in their Digicams or special editions. What amazes me that such cheaper brands with more sophistication in their cameras are simply more reliable. AND I DON'T WANT TO BUY A VERY EXPENSIVE CAMERA THEN RETURN IT BACK TO DEUTSCHLAND EVERYTIME IT NEEDS REPAIRS.... REMEMBER A SQUEAKING DOOR ALWAYS GETS THE ATTENTION. Ooops! Sorry the caps lock got stuck. End of story. I suspect I have paid considerably less than you on Leica gear, due to age and also because it took me a long time to justify buying into the brand. When I did so I held onto the Leica reputation from my youth and perhaps, to a certain extent, the company history and great photographers that had also used Leica gear during their careers. However, first and foremost, what is most important to me as a photographer is end image quality and camera reliability. I couldn't give a good toss about the Leica name and the elitist view with which is is regarded in certain circles. In fact, I go out of my way not to publish what camera I use. All identification markings on my camera are covered - I don't think it's wise practice to advertise expensive camera gear around your neck. I've already stressed in this thread somewhere that if Leica let me down at any juncture I will sell on and move on without a moments hesitation. So far, touch wood, my Leica gear has been very reliable and hasn't had to suffer a return to Solms. Could be if that day ever comes and I feel Leica treat me, as a customer, poorly - my impression of the company will swiftly change. So I sympathise with those users who have had issues, but I can't empathise... yet. What keeps me with the brand is the excellent image quality I get from my Leica. The sharpness and contrast I get from Leica is head and shoulders above anything I could achieve with Canon gear and L glass (in my experience). The only thing that comes close is my Zeiss primes on my Canon. There's also the size and portability of the Leica gear over my much heavier Canon outfit. So, in summary, it's not about the brand name and the elitist element, it's about the end picture. Simple as. If Canon came out with a Camera that could match what I get from my Leica I'd happily stay with just the one manufacturer. Link to post Share on other sites More sharing options...
bill Posted May 17, 2011 Share #136 Posted May 17, 2011 ... So, in summary, it's not about the brand name and the elitist element, it's about the end picture. ... Hear hear, thank you. If the tool is not right for your job use another tool. Unswerving, unthinking brand loyalty achieves nothing but unreasonable expectations and frequent disappointment. Regards, Bill Link to post Share on other sites More sharing options...
AlanG Posted May 17, 2011 Share #137 Posted May 17, 2011 A 1$ watch that he sells for 20$? If you can't understand what I was getting at in that simple example, what more does it take to explain it to you? Link to post Share on other sites More sharing options...
jaapv Posted May 17, 2011 Share #138 Posted May 17, 2011 The margin on a product has to do with the amount of customer-relations you can practice. It is easy to replace a watch that costs next to nothing. Replacing a product that is expensive in the first place and has much less of a margin is another matter. Link to post Share on other sites More sharing options...
AlanG Posted May 17, 2011 Share #139 Posted May 17, 2011 Thank you Jaap. As to the street vendor analogy, is that truly the behaviour set we want Leica to aspire to? Jon, I agree with you - a bit of dealer stock sleight of hand would be sensible in your case, but I would still in general rather buy from someone who has a fixed abode and a commitment to my satisfaction over the long term Regards, Bill You seem to have difficulty getting the point of that example too. However, let's extend that example further and if anytime something went wrong with anything you owned, you just had to step out on to the street nearby and there was someone who immediately handed you an identical or better replacement. You'd be against that too old chap? You'd prefer to wait weeks or months no doubt. Now show me how Leica has demonstrated a comparable commitment to the satisfaction of the OP. Link to post Share on other sites More sharing options...
AlanG Posted May 17, 2011 Share #140 Posted May 17, 2011 The margin on a product has to do with the amount of customer-relations you can practice. It is easy to replace a watch that costs next to nothing.Replacing a product that is expensive in the first place and has much less of a margin is another matter. You really don't get the point do you? This has nothing to do with price and all to do with satisfaction. The vendor who gave me a new watch did not benefit in any way. He had not sold me the original watch. Giving me a new watch was a total loss for him regardless of its cost and he had absolutely no responsibility to do it. Additionally, I never expected him to help me in any way. After all I bought it from a different street vendor and knew it didn't have any kind of warranty. He simply wanted me to be happy. I'd expect a much greater likelihood of this attitude with expensive products than for extremely cheap ones. FWIW it worked as well or better than any of the dozen or so Swiss watches I own. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.