stunsworth Posted February 3, 2008 Share #1 Posted February 3, 2008 Advertisement (gone after registration) Leica receive a lot of brickbats here, so I thought I'd try to redress the balance a little. Last year I bought a used 75mm Summicron from someone on this forum. From the day I first used it I struggled really badly to get sharp images. Now I know the seller very well, I've met him several times and I've bought equipment from him in the past, so I knew for certain that he wouldn't sell me anything that wasn't in 100% working order. I assumed that the lens had been thrown around in transit and something had slipped out of alignment. Anyhow I sent the lens to Leica asking them to look at it. I fully expected to have to pay for any repair as I was the third owner of this particular lens - and both previous owners are post to this forum. The lens arrived back from Leica this week with a covering letter saying that they had found problems with the lens and it had been repaired. The cost to me? Zero and there was an apology for the lens not being within specification. So a big thanks to Leica in Solms who repaired the lens, and Leica UK in Milton Keynes who forwarded the lens onto me with their letter of apology. The first chance I had to take the lens out was today under very poor lighting conditions. It seems to work fine at f2, something it most certainly didn't do before. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/44445-a-big-thank-you-to-leica/?do=findComment&comment=472310'>More sharing options...
Advertisement Posted February 3, 2008 Posted February 3, 2008 Hi stunsworth, Take a look here A big thank you to Leica. I'm sure you'll find what you were looking for!
twom4 Posted February 4, 2008 Share #2 Posted February 4, 2008 Nice to know Steve. Great to read that Leica is changing their approach to Customer Service. Link to post Share on other sites More sharing options...
Guest maddin Posted February 4, 2008 Share #3 Posted February 4, 2008 Nice to know Steve. Great to read that Leica is changing their approach to Customer Service. c h r i s, no, they don't change - they have been like this as long as I can remember. Just spare a few minutes to talk to the folks over there directly. Of course, this is not to say that you get service generally for free that way, but always reasonable. cheers Link to post Share on other sites More sharing options...
cocker Posted February 4, 2008 Share #4 Posted February 4, 2008 Great to read that Leica is changing their approach to Customer Service. So tell us about your experiences then. Or maybe you just browse the internet? Link to post Share on other sites More sharing options...
peter_n Posted February 4, 2008 Share #5 Posted February 4, 2008 Keith, Chris is a very nice and helpful bloke who has been a member of this forum for many, many years so I think his Leica experience goes way back. When the old forum switched over to this format a year or two ago the post count didn't transfer. If it had he would have 4 or 5 thousand posts under his name. Actually I think he used to live here... Link to post Share on other sites More sharing options...
robert_parker Posted February 4, 2008 Share #6 Posted February 4, 2008 I had a very similar expeience to Steve in repairing my D Lux 3, which had jammed in the 'Zoomed' position - again Milton Keynes sent the camera to Solms, who repaired it free of charge. I was very pleased and the camera works fine. Link to post Share on other sites More sharing options...
Danny2p Posted February 4, 2008 Share #7 Posted February 4, 2008 Advertisement (gone after registration) I have a similar story to share as well. I sent my M7 to Solms from Vancouver, Canada because the shutter button was jammed (solid). Leica fixed it free of charge and suggested I'd be careful if the camera is in a soft bag as it could possibly have been banged around and forced the shutter down while in a locked position. I thought the service was excellent. All in all I spent less than three weeks without the M7. Daniel Link to post Share on other sites More sharing options...
fotografr Posted February 5, 2008 Share #8 Posted February 5, 2008 Careful, Steve. The wrong people might read this and accuse you of trying to start another Leica Fan Club. Link to post Share on other sites More sharing options...
stunsworth Posted February 5, 2008 Author Share #9 Posted February 5, 2008 Brent, I've been waiting for the backlash <grin> Link to post Share on other sites More sharing options...
mgcd Posted February 5, 2008 Share #10 Posted February 5, 2008 So tell us about your experiences then. Or maybe you just browse the internet? Chris is a VERY well established member of the Leica forum and to be clear his post would have been over 15,000 had his numbers been transferred. No one is more respectful of others and deserving of respect. Chris belongs to that set of us who even predate the old forum of 2002. Cheers, Link to post Share on other sites More sharing options...
elansprint72 Posted February 5, 2008 Share #11 Posted February 5, 2008 Maybe certain folks would not even read a thread the title of which is obviously pointing towards good news? Link to post Share on other sites More sharing options...
andybarton Posted February 5, 2008 Share #12 Posted February 5, 2008 Chris is a VERY well established member of the Leica forum and to be clear his post would have been over 15,000 had his numbers been transferred. No one is more respectful of others and deserving of respect. Chris belongs to that set of us who even predate the old forum of 2002. Cheers, Conrad - there aren't many of us left... Chris should post more often - we miss him Link to post Share on other sites More sharing options...
bill Posted February 5, 2008 Share #13 Posted February 5, 2008 Conrad - there aren't many of us left... Chris should post more often - we miss him Hear hear! Regards, Bill Link to post Share on other sites More sharing options...
peter_n Posted February 5, 2008 Share #14 Posted February 5, 2008 I miss Chris too. He's just very busy with work at the moment... Link to post Share on other sites More sharing options...
stunsworth Posted February 5, 2008 Author Share #15 Posted February 5, 2008 I wonder how little Minilux is getting along? Link to post Share on other sites More sharing options...
dcoombs Posted February 6, 2008 Share #16 Posted February 6, 2008 Steve, this is consistant with my experience with customer service at Solms. My M8 started giving me that "on-off-asleep" problem last November. I got in touch with Solms through email and they told me to send it in so they could check it out. This was now early December and I was concerned about having the camera back in time for Christmas. I mentioned that to them politely. They turned it around in about 10 days even though they must have been very busy. In addition to fixing the original problem they also adjusted the rangefinder and replaced the screen in back which I had scratched. All at no charge! Very polite and professional all the way through, with a clear view of serving the customer in the best way possible. Doug Link to post Share on other sites More sharing options...
Guest darkstar2004 Posted February 6, 2008 Share #17 Posted February 6, 2008 About 1 1/2 years ago, i had a similar experience to Steve's when my 50/1.4 pre-ASPH lens was dropped on a tile floor (what a sickening sound!) I sent it in to Leica NJ, told them what had happened and asked them to CLA/repair it as needed. It was back within 10 days and there was no cost to me. Link to post Share on other sites More sharing options...
EMAphoto Posted February 8, 2008 Share #18 Posted February 8, 2008 Good to know. I wonder how good the US service is? Link to post Share on other sites More sharing options...
octo Posted February 24, 2008 Share #19 Posted February 24, 2008 In 2005, I sent back an M6 bought on ebay which showed random faults in metering. It had been seen to by Malcolm but to no avail. Leica lost it and, after several exchanges of emails with Attila von Gyimes, they sent me back a brand new black MP: how's that for service? It really reinforced my belief that they sometimes stand by their customer. Not incidentally, I bought a 75mm APO ASPH the same year... Link to post Share on other sites More sharing options...
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