patashnik Posted August 22, 2023 Share #1 Posted August 22, 2023 Advertisement (gone after registration) I recently got a good offer on a silver M11 (which always was my prepared choice), so I decided to go for it and sell my black M11. Yesterday, as I was running through the checks, it suddenly locked up and turned off. Now I am not able to restart it - and reset doesn't work. I have talked to the dealer, and they've told me to send it in. Before I do, I just wanted to check if anyone knows a magic hack, or has experienced something like this. I'm aware of the the freeze issue, but this seems a bit more substantial than that. I have changed battery and memory card, but no luck. Link to post Share on other sites More sharing options...
Advertisement Posted August 22, 2023 Posted August 22, 2023 Hi patashnik, Take a look here Leica M11: Totally locked up, can not start (or reset) . I'm sure you'll find what you were looking for!
jakontil Posted August 22, 2023 Share #2 Posted August 22, 2023 If u have the time before having to send it in, try to take the battery out and leave it for a few hours or a day? We’r trying any magic hack here so dont ask me why with specific time frame… just hope when u slot it back in, it will power on just wondering, got the chance the last seen firmware edition before it went dark? 1 Link to post Share on other sites More sharing options...
rich_ Posted August 22, 2023 Share #3 Posted August 22, 2023 Sorry to read. What awful luck. I hope Leica can swap or fix it quickly ! 1 Link to post Share on other sites More sharing options...
patashnik Posted August 22, 2023 Author Share #4 Posted August 22, 2023 Thank you all! Latest firmware (1.6.1, I believe?) was installed. I do have my silver M11, so I'll manage 😉 I'll try the trick with the battery. I left it out before leaving for work this morning, so I'll put it back in when I get home. 1 Link to post Share on other sites More sharing options...
lm_user Posted August 22, 2023 Share #5 Posted August 22, 2023 Ridiculous is all I can say... I am sorry 2 Link to post Share on other sites More sharing options...
patashnik Posted August 22, 2023 Author Share #6 Posted August 22, 2023 Nope, didn't work. Well, off it goes. So far both the dealer and the service center has been helpful, but I guess this will need a trip back to the mothership. Anyway, worse things happens every day to a lot of decent people. Having been through M8, M9, M9P, M10, M10R and M11 - this is the first time I've had to send something back. Link to post Share on other sites More sharing options...
jakontil Posted August 22, 2023 Share #7 Posted August 22, 2023 Advertisement (gone after registration) hope things work out sooner for you 1 Link to post Share on other sites More sharing options...
Jeff S Posted August 22, 2023 Share #8 Posted August 22, 2023 I would have asked for replacement or refund; otherwise a loaner while being serviced. That’s the benefit of buying from good dealers, with warranties and return policy. Jeff Link to post Share on other sites More sharing options...
Patrickfoley@mac.com Posted August 28, 2023 Share #9 Posted August 28, 2023 On 8/22/2023 at 3:18 PM, patashnik said: Nope, didn't work. Well, off it goes. So far both the dealer and the service center has been helpful, but I guess this will need a trip back to the mothership. Anyway, worse things happens every day to a lot of decent people. Having been through M8, M9, M9P, M10, M10R and M11 - this is the first time I've had to send something back. Hope it doesn’t need a trip to the mothership. My M11 has been with Leica since May 4th, so I’ve spent the whole summer without it. Leica Mayfair couldn’t/wouldn’t offer me a loaner. I find myself beginning to question whether German engineering is what it was. The frame selector lever dropped off my new M11M about two weeks after I got the camera. 2 Link to post Share on other sites More sharing options...
WvE Posted August 28, 2023 Share #10 Posted August 28, 2023 Let's first start with better QC. Link to post Share on other sites More sharing options...
charlesphoto99 Posted August 28, 2023 Share #11 Posted August 28, 2023 4 hours ago, comptroller said: If funds permit you can get an M10R or M10P as a second body and compare in terms of reliability. My 2 favorite M cameras are the one I have which is a black paint M10R My black paint M10-R is off for an extended vacation to Leica due to the back buttons not working over a certain ambient temperature. I don't think it really matters which Leica model, the QC just isn't there. Link to post Share on other sites More sharing options...
Patrickfoley@mac.com Posted August 30, 2023 Share #12 Posted August 30, 2023 On 8/28/2023 at 7:59 AM, Patrickfoley@mac.com said: Hope it doesn’t need a trip to the mothership. My M11 has been with Leica since May 4th, so I’ve spent the whole summer without it. Leica Mayfair couldn’t/wouldn’t offer me a loaner. I find myself beginning to question whether German engineering is what it was. The frame selector lever dropped off my new M11M about two weeks after I got the camera. So I’ve now heard from Leica Mayfair that i might get my M11 back around the end of September. That implies a five month turnaround. This has me so fed up I'm seriously considering selling all my Leica gear (M11, M11M, Q3, plus M lenses). The end of a long relationship. 1 Link to post Share on other sites More sharing options...
hdmesa Posted August 30, 2023 Share #13 Posted August 30, 2023 5 minutes ago, Patrickfoley@mac.com said: So I’ve now heard from Leica Mayfair that i might get my M11 back around the end of September. That implies a five month turnaround. This has me so fed up I'm seriously considering selling all my Leica gear (M11, M11M, Q3, plus M lenses). The end of a long relationship. Leica’s turn around time is very slow, but it should have been a known quantity at the time of purchase. Still I would demand a replacement unit — make the retailer stand behind the product — or contact Leica Germany directly by email at info [at] leica-camera [dot com] 1 Link to post Share on other sites More sharing options...
Ciamprob Posted September 19, 2023 Share #14 Posted September 19, 2023 This is my experience about the above issue. My M11 was blocked in May, on May 24th it was sent to Wetzlar and to this day it has not yet returned to Italy, Leica, when asked about the reason for the delay, replied as follows: "The failure to deliver spare parts from supplier companies is creating enormous delays, we are sorry for the inconvenience." It is very serious that a camera costing almost 9000 Euros no longer works after about a year and after a few months and I still don't know when the camera will be available Link to post Share on other sites More sharing options...
chris7273 Posted September 19, 2023 Share #15 Posted September 19, 2023 (edited) 1 hour ago, Ciamprob said: It is very serious that a camera costing almost 9000 Euros no longer works after about a year and after a few months and I still don't know when the camera will be available that's really sad to read this kind of experience. Did you buy it in a shop or online ? Edited September 19, 2023 by chris7273 Link to post Share on other sites More sharing options...
jaapv Posted September 21, 2023 Share #16 Posted September 21, 2023 The price of the camera has little to do with it. The unrest and disruptions in the chip markets are to blame, I fear. Leica is a small customer for electronic parts and has to wait its turn. They are as upset at the situation as we are. Did you ask for a loaner? 2 Link to post Share on other sites More sharing options...
WvE Posted September 21, 2023 Share #17 Posted September 21, 2023 4 hours ago, jaapv said: The price of the camera has little to do with it. The unrest and disruptions in the chip markets are to blame, I fear. Leica is a small customer for electronic parts and has to wait its turn. They are as upset at the situation as we are. Did you ask for a loaner? Well, for me there ought to be a nexus between the quality of a product and its price, irrespective of supplier issues or otherwise. So, I'll pass on the M11. Link to post Share on other sites More sharing options...
jaapv Posted September 21, 2023 Share #18 Posted September 21, 2023 You’ll find that with present day products there is little difference in the electronic components used. The price reflects the concept, production method, mechanical/ optical construction, haptics, resulting image quality, etc. Don’t expect the electronics, shutter, SD card slot, etc to be more reliable compared to cheaper cameras. Of course the lenses are something else as well. A Swatch is probably more reliable than a Longines… If this does not resonate with you, don’t waste your money. The bonus will be that the Canikosonypans of this world have a vast advantage of scale on the parts market and in repair services. 3 1 Link to post Share on other sites More sharing options...
IkarusJohn Posted September 21, 2023 Share #19 Posted September 21, 2023 9 hours ago, jaapv said: The price of the camera has little to do with it. The unrest and disruptions in the chip markets are to blame, I fear. Leica is a small customer for electronic parts and has to wait its turn. They are as upset at the situation as we are. Did you ask for a loaner? Not sure I follow your logic there, Jaap. Pay more for a faulty product and worse service? Not a great business model, and not one that I recognise with Leica (despite the reports here). More critically, surely in the EU, if a product is faulty you can insist on a replacement or a refund (notwithstainding anything that is in the terms and conditions). I thought the EU was good on consumer protection. It would do Leica no hard to brush up on its legal obligations, it seems to me. https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm 1 Link to post Share on other sites More sharing options...
jaapv Posted September 21, 2023 Share #20 Posted September 21, 2023 Indeed you do not follow me. The higher price is not for higher reliability but for a more desirable product, which is of course a wholly personal preference. It don’t like car analogies, but I would never buy a Ferrari (I wouldn’t anyway 😜) for reliability and ease of service. A Toyota would be far preferable. So if one is not attracted to the M system, please don’t buy it as the drawbacks will prevail. In my experience Leica follows its legal obligations to the letter. They are, after all, a German company. 4 Link to post Share on other sites More sharing options...
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