M11 freeze issues [Merged]

[Gigamesh]

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For the debate regarding types of memorycard, we could just stop that by not using any external card, just the internal, and if the issue still persist its not related to type of memorycard. 

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[Qlan]

2 minutes ago, Gigamesh said:

For the debate regarding types of memorycard, we could just stop that by not using any external card, just the internal, and if the issue still persist its not related to type of memorycard. 

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And we already confirmed the freezes still happen without external SD card. Happened to me and other people on this thread (too lazy to search the post). 

[MikeMyers]

Next question - for those of you who have an M11 that crashes, does the crash happen before, during, or after you take a picture?

....and after you remove and replace the battery, was that last image actually captured?

[Qlan]

20 minutes ago, MikeMyers said:

Next question - for those of you who have an M11 that crashes, does the crash happen before, during, or after you take a picture?

....and after you remove and replace the battery, was that last image actually captured?

For me, 95% of freezes (and I had maybe 50 of them in the 3 months I owned the M11 which was produced in Aug 2022) happen at startup time. And I think they happen more often than not after changing the lens. My theory is that lens detection is also a factor in the freezes. I use non Leica lenses and sometimes when I start the camera it shows “No Lens” and then it refuses to turn off or do anything else after I half press the shutter or open live view (but I can navigate the menu before the freeze if I don’t go into shooting mode). I already tried all the suggestions in this forum to no avail. 

[Kiwimac]

7 hours ago, Qlan said:

For me, 95% of freezes (and I had maybe 50 of them in the 3 months I owned the M11 which was produced in Aug 2022) happen at startup time. And I think they happen more often than not after changing the lens. My theory is that lens detection is also a factor in the freezes. I use non Leica lenses and sometimes when I start the camera it shows “No Lens” and then it refuses to turn off or do anything else after I half press the shutter or open live view (but I can navigate the menu before the freeze if I don’t go into shooting mode). I already tried all the suggestions in this forum to no avail. 

Did you sell the M11 and change to something else?

[Qlan]

38 minutes ago, Kiwimac said:

Did you sell the M11 and change to something else?

No, I love the M11 despite the freezes. It’s the only full frame compact interchangeable camera. I got too tired of carrying a DSLR. And I love the rangefinder experience. Im currently on a 3-week trip. Still debating whether to exchange it once I get back home.

[Fatih]

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I discovered another freeze situation, which happens only during Startup’s. It even happens if you don’t have any SD Card. I can reproduce it easily. When you turn on the camera and immediately hit the menu or play button several times, the camera freezes.  

[lct]

56 minutes ago, Fatih said:

I discovered another freeze situation, which happens only during Startup’s. It even happens if you don’t have any SD Card. I can reproduce it easily. When you turn on the camera and immediately hit the menu or play button several times, the camera freezes.  

Not for me i must say. Does it happen after formatting the internal memory?

[lct]

9 hours ago, Qlan said:

For me, 95% of freezes (and I had maybe 50 of them in the 3 months I owned the M11 which was produced in Aug 2022) happen at startup time. And I think they happen more often than not after changing the lens. My theory is that lens detection is also a factor in the freezes. I use non Leica lenses and sometimes when I start the camera it shows “No Lens” and then it refuses to turn off or do anything else after I half press the shutter or open live view (but I can navigate the menu before the freeze if I don’t go into shooting mode). I already tried all the suggestions in this forum to no avail. 

If your lens is not hand coded, you may try to set up a user profile for uncoded lenses with "Lens Detection: Off" (page 1 of the main menu). This way the camera will not hunt to ID your lens. Works for me with my 6 M and LTM uncoded lenses. 

[Henners]

Switched my M11 on last night after switching batteries and all it showed was a black screen with the perspective correction icon (I don't even use that feature). I thought it seemed odd and then realised the menu button etc all didn't work. Turning off and on didn't work either, I had to pull the battery and re-insert to get it working again.

Edited December 30, 2022 by Henners

[lct]

7 minutes ago, Henners said:

Switched my M11 on last night and all it showed was a black screen with the perspective correction icon (I don't even use that feature). I thought it seemed odd and then realised the menu button etc all didn't work. Turning off and on didn't work either, I had to pull the battery and re-insert to get it working again.

Were you using a coded lens? A lens profile? A user profile? Just curious.

[Henners]

3 minutes ago, lct said:

Were you using a coded lens? A lens profile? A user profile? Just curious.

Uncoded lens, manually set and a custom profile.

[lct]

1 hour ago, Henners said:

Uncoded lens, manually set and a custom profile.

You mean an user profile + a lens profile? Just to understand.

[Qlan]

3 hours ago, lct said:

If your lens is not hand coded, you may try to set up a user profile for uncoded lenses with "Lens Detection: Off" (page 1 of the main menu). This way the camera will not hunt to ID your lens. Works for me with my 6 M and LTM uncoded lenses. 

That's not how it works. Lens detection is never off. Whenever you put a coded Leica lens, the camera will automatically switch to Lens Detection = Auto. The only way this is possible is that lens detection is never off and always try to read the code, even when you put it to Off. (it's documented in the user manual and I explained this multiple times on this forum). So maybe in my case, at startup time, the lens detection module tries to read the inexistent code and some sort of bugs, maybe software, causes it to enter an infinitive loop or something.

Edited December 30, 2022 by Qlan

[Henners]

1 hour ago, lct said:

You mean an user profile + a lens profile? Just to understand.

Sorry, yes - a user profile and a lens profile. I manually coded my lens which worked on my M10-R but the M11 seems a bit more sensitive so doesn't pick up my marker pen blobs.

[lct]

13 minutes ago, Qlan said:

That's not how it works. Lens detection is never off. Whenever you put a coded Leica lens, the camera will automatically switch to Lens Detection = Auto. The only way this is possible is that lens detection is never off and always try to read the code, even when you put it to Off. (it's documented in the user manual and I explained this multiple times on this forum). So maybe in my case, at startup time, the lens detection module tries to read the inexistent code and some sort of bugs, maybe software, causes it to enter an infinitive loop or something.

I was not clear enough i guess. I was referring to User Profiles (page 4 of the main menu). As i suggested above you can set up a user profile with "Lens Detection: Off". This way you will see "Off" instead of the lens ID on the status screen. Works fine for me so why not for you?

[lct]

9 minutes ago, Henners said:

Sorry, yes - a user profile and a lens profile. I manually coded my lens which worked on my M10-R but the M11 seems a bit more sensitive so doesn't pick up my marker pen blobs.

I would not rule out a conflict then because your camera is receiving 2 different informations. One coming from the hand coding of the lens and the other from the lens profile you have entered in the camera. If the hand coding of the lens doesn't work perfectly you may wish to erase it or redo it with a better marker pen. 

[MikeMyers]

7 hours ago, Fatih said:

I discovered another freeze situation, which happens only during Startup’s. It even happens if you don’t have any SD Card. I can reproduce it easily. When you turn on the camera and immediately hit the menu or play button several times, the camera freezes.  

If you can reliably repeat this, every time (even if you remove and replace the battery), and even better if this happens on everyone's M11 when they do the same thing, that should give Leica a huge head-start in tracking down what is wrong.

I understand you are saying you turn the camera on, and immediately hit the MENU or PLAY button several times, and the camera will always lock up - right?

If so, there must be a way to pass this on to the tech people at Leica who are working on it.

 

There are all sorts of key-sequences apparently that can cause the camera to do special things - like on an M8 or M9, you click on the right, down, left, arrows several times in a special sequence, and the camera goes into a secret mode where you can read how many times the shutter has actuated.    I wonder if anyone here has a list of these "secret codes"?  (Be careful - clicking things in the wrong order can damage the camera, which is why I don't want to post the sequence here.)

At any rate, if you've found a way to deliberately "brick" or "lock up" the camera, that information should be very helpful to Leica.

[Kwesi]

9 hours ago, Fatih said:

I discovered another freeze situation, which happens only during Startup’s. It even happens if you don’t have any SD Card. I can reproduce it easily. When you turn on the camera and immediately hit the menu or play button several times, the camera freezes.  

 

8 hours ago, lct said:

Not for me i must say. Does it happen after formatting the internal memory?

One of the constants here in this thread is that there is no common cause. I'm sure Its all very frustrating for those having problems. Hopefully people are sending these individual reports to Leica through the Fotos App.

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[EJS73]

Leica is aware of the M11 freeze issues and working on finding the cause. I've been in touch with them regarding my own camera, which suffers from the occasional lock-up but too infrequently for me to reliably cause it to happen. Please share your findings with them under info@leica-camera.com.