M11 freeze issues [Merged]

[Loplop]

Advertisement (gone after registration)

22 minutes ago, hdmesa said:

Try a factory reset + do not save the user profiles. Most of those with issues after updating to 2.1.2 have resolved them this way.

In essence, I have already done that.  The camera came with 2.1.1. I updated to 2.1.2. Factory reset. Then set up user profiles. 
 

I never shot the camera on 2.1.1. 

[Advertisement]

The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[hdmesa]

36 minutes ago, Loplop said:

In essence, I have already done that.  The camera came with 2.1.1. I updated to 2.1.2. Factory reset. Then set up user profiles. 
 

I never shot the camera on 2.1.1. 

Likely a hardware issue then unless you have a bad SD card. I’d sent it back for repair or sell it.

Still, it might be worth trying they reset one more time.

[Loplop]

9 minutes ago, hdmesa said:

Likely a hardware issue then unless you have a bad SD card. I’d sent it back for repair or sell it.

Still, it might be worth trying they reset one more time.

Sure thing!  I’ll try it if the change to the  file saving location doesn’t help. 
 

thanks, all!  Will report back. 

[gotium]

15 hours ago, Loplop said:

Sure thing!  I’ll try it if the change to the  file saving location doesn’t help. 
 

thanks, all!  Will report back. 

I still have freezes and have done all the fixes mentioned above. 

[hdmesa]

1 hour ago, gotium said:

I still have freezes and have done all the fixes mentioned above. 

Why put off sending it to Leica? It's likely a hardware issue.

[Loplop]

Not speaking for gotium, but I have freezes and it just came back from a Leica CLA and PCB replacement. So no guarantees 😝 

I had another freeze today even after changing the SD saving setting above. I will try the factory reset next. 

[hdmesa]

Advertisement (gone after registration)

1 hour ago, Loplop said:

Not speaking for gotium, but I have freezes and it just came back from a Leica CLA and PCB replacement. So no guarantees 😝 

I had another freeze today even after changing the SD saving setting above. I will try the factory reset next. 

Well, if a reset doesn't fix it, then make Leica replace the board a second time. Or sell it! Sometimes you just get a lemon 🍋

[gotium]

3 hours ago, hdmesa said:

Why put off sending it to Leica? It's likely a hardware issue.

I've had some very poor experiences with Leica USA service. 

[hdmesa]

1 hour ago, gotium said:

I've had some very poor experiences with Leica USA service. 

Fitting then that was your 666th post 🫣

[Loplop]

3 hours ago, hdmesa said:

Well, if a reset doesn't fix it, then make Leica replace the board a second time. Or sell it! Sometimes you just get a lemon 🍋

I’d be inclined to keep sending it back until Leica fixed or replaced it. No sense dropping a potential 🍋 on someone else. 
 

I did a factory reset tonight, formatted the internal memory, and re-setup all my user profiles from scratch. Something I noted is when saving a new user profile with the lens detection set to OFF, it will say it’s off but automatically select the first lens you have chosen in the favorited lens list. You have to turn to auto (or something other than off), then back to off, then re-save the profile. Then OFF really means OFF. 
 

So there’s still bugs in the firmware…

 

Anyway, fingers crossed!  Perhaps I got something out of sync during the first reset procedure. I definitely didn’t format the internal memory the first time, but this time I thought, why not. 

[hdmesa]

1 hour ago, Loplop said:

I’d be inclined to keep sending it back until Leica fixed or replaced it. No sense dropping a potential 🍋 on someone else. 
 

I did a factory reset tonight, formatted the internal memory, and re-setup all my user profiles from scratch. Something I noted is when saving a new user profile with the lens detection set to OFF, it will say it’s off but automatically select the first lens you have chosen in the favorited lens list. You have to turn to auto (or something other than off), then back to off, then re-save the profile. Then OFF really means OFF. 
 

So there’s still bugs in the firmware…

 

Anyway, fingers crossed!  Perhaps I got something out of sync during the first reset procedure. I definitely didn’t format the internal memory the first time, but this time I thought, why not. 

That’s the normal functioning of how Lens Detection works, unfortunately. The first 6-bit coded lens you attach will turn it back on, then the next uncoded lens will use the last used manual profile. If you only use uncoded lenses, it will stay off forever if you set it to off.

[jjesp]

8 hours ago, hdmesa said:

Well, if a reset doesn't fix it, then make Leica replace the board a second time. Or sell it! Sometimes you just get a lemon 🍋

Then the new owner will write here and tell that a previous owner have sold him/her a lemon. Does not seem a very good solution - even in these 2024 ego times where we only think on ourselves...

Let Leica fix it. If they can't they will have to give you a M12 when it comes - or give you your money back. At some point Leica have to admit that they made a mistake with the M11 - and take the loss for that. Even if it is not their fault, but some cheap Chinese board manufacturer....  

[geoffc60]

My M11 has performed faultlessly since purchase last November as has another M11 belonging to a friend. Not everyone has had problems with their cameras and this thread seems to like creating the illusion that everyone has. That's not to lessen the impact for the handful that have.

[Loplop]

5 hours ago, hdmesa said:

That’s the normal functioning of how Lens Detection works, unfortunately. The first 6-bit coded lens you attach will turn it back on, then the next uncoded lens will use the last used manual profile. If you only use uncoded lenses, it will stay off forever if you set it to off.

Helpful to know, thank you. I do switch between coded and uncoded lenses and wasn’t always sure what was happening—but I did notice that if a Leica lens with coding was attached, it would always be read. I hadn’t yet figured out that last bit, so now I know what to watch out for  as long as I remember in the moment 😆 

However, what I was calling out is that I did this process all in one shot, and only had an uncoded lens attached. So an uncoded lens was attached while I built the profile (with lens detection OFF), and directly after I saved the profile, lens detection was turned on and a lens selected.  Definitely not expected behavior, I’d call that a bug. 
 

11 hours ago, hdmesa said:

[Loplop]

1 hour ago, jjesp said:

Then the new owner will write here and tell that a previous owner have sold him/her a lemon. Does not seem a very good solution - even in these 2024 ego times where we only think on ourselves....  

And that might be exactly where I am at the moment. Bought this <2 weeks ago from an authorized dealer, I have the paperwork from Leica for the CLA/repair, but no knowledge as to the history. I just know the “leather” was replaced, and a PCB repaired. The invoice doesn’t state specific issues other than “expected wear” which I believe was in reference to the leather. 

As it has a warranty, I will be taking it to ground as you laid out. I wouldn’t personally feel right selling it to someone unless freezes were something like once in a blue moon, not one every day or so of casual shooting. 

[hdmesa]

2 hours ago, jjesp said:

Then the new owner will write here and tell that a previous owner have sold him/her a lemon. Does not seem a very good solution - even in these 2024 ego times where we only think on ourselves...

Sometimes it’s just a lemon for the seller because of their settings, SD cards, or user error. It’s like the person who sold their problem vehicle only to learn the person that bought it drove it for years without a single problem. 

 

Edited October 3, 2024 by hdmesa

[Loplop]

27 minutes ago, hdmesa said:

Sometimes it’s just a lemon for the seller because of their settings, SD cards, or user error. It’s like the person who sold their problem vehicle only to learn the person that bought it drove it for years without a single problem. 

 

But that wouldn’t be prudent in my case, I’d think. Just got the camera fresh from Leica CLA/Repair, used it for a week, got frustrated with freezes, came here to ask. Have done factory reset. Only using internal memory. 

In isolation, generally what you say makes sense. In my specific case, which is what the reply to sell was directed to, I think my lot is to get this one working for me. Or I won’t sleep well at night knowing I’m passing on a 🍋 

The freezes are annoying, but I could deal with them if they were 1 in 1000 photos, not 10 in 500 as they are for me now. And for me, the reason I came to this forum: I lost a photo after a freeze that I really, really wish I hadn’t. Of course, it would be the one from that day I loved the most, you know?  It’s inevitable that the one lost isn’t the one I blew focus or metering. Lol

That was the “last straw” for me and caused me to go seek help. Not the best after less than 2 weeks with the camera. My mind is projecting the next 5 years, 😅 

[pedaes]

1 hour ago, Loplop said:

“expected wear” which I believe was in reference to the leather. 

Anytime a M body is opened the covering needs replacing, this is just a function of a service. From experience, even if you sent in a brand new camera, it would be described as "expected wear' - that is just standard Leica speak and means nothing.

Why don't you go back to the supplying Dealer and ask if you can return it for a refund?

Can I ask if this is your first M body?

Full disclosure - M11-P and no 'freezes'.

Edited October 3, 2024 by pedaes

[Advertisement]

Hallo,

Look here: Interesting Leica gear

[lct]

1 hour ago, Loplop said:

[...] what I was calling out is that I did this process all in one shot, and only had an uncoded lens attached. So an uncoded lens was attached while I built the profile (with lens detection OFF), and directly after I saved the profile, lens detection was turned on and a lens selected.  Definitely not expected behavior, I’d call that a bug [...]

You're not alone but i do like that feature of the camera. I own several coded and uncoded lenses as well and when i use an uncoded one i expect the camera to recall the last one i entered the profile manually. Good feature for my ageing memory sorry...

[rxj]

3 hours ago, geoffc60 said:

My M11 has performed faultlessly since purchase last November as has another M11 belonging to a friend. Not everyone has had problems with their cameras and this thread seems to like creating the illusion that everyone has. That's not to lessen the impact for the handful that have.

This. I've had 2 freezes since I bought my M11 2 years ago. Haven't had a single freeze in over a year and it's worked flawlessly over the last 10K photos I've taken.