M11 freeze issues [Merged]

[Nas]

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I have one battery that causes my M11 to freeze. It happens when i try to shoot multiple shots in burst or in single shots. Anybody else experienced this? I have the latest firmware on it. 

[RMF]

 Not me or my camera but a M11M user posted this on the FB Leica page and linked his video. Leica really needs to debug this issue and mark it a Priority 1 bug.

 

Edited December 27, 2023 by RMF

[RMF]

Adding to my above post, since Leica has our names and serial number of our cameras in their database (if you registered your camera), they could/should/might consider creating a ‘report a problem’ process; add UI to the Leica account on their website that allows us to allow to directly report/submit an issue/bug that we encounter, Leica could then track, prioritize, respond, debug issues and have a direct line back to the customer if they required more detailed information on the issue encountered or the repro steps on how we encountered the issue, in order to assist them when they debug. 
 

 

 

 

.

Edited December 27, 2023 by RMF

[Mateusz]

6th M11 unusable for a working professional... https://youtu.be/iXbGfpBf5UY?si=ay3tQzboZyRtatne

[Derbyshire Man]

I’d had freezes about 1 in 100 shots (measured from a nominal shot zero). I turned off leica photos & lens recognition at about 500 and haven’t had a freeze since. At about 1000 I turned lens monitoring back on and photos on to economy or whatever it’s called, no crash at now at 1,500 shots. Very odd. 2.0.2

Edited January 1, 2024 by Derbyshire Man

[lct]

9 hours ago, Derbyshire Man said:

I’d had freezes about 1 in 100 shots (measured from a nominal shot zero). I turned off leica photos & lens recognition at about 500 and haven’t had a freeze since. At about 1000 I turned lens monitoring back on and photos on to economy or whatever it’s called, no crash at now at 1,500 shots. Very odd. 2.0.2

Lens recogition can be set to auto, manual or off depending on lenses AFAIC but i never choose auto for uncoded lenses and i don't use FOTO at all. I got no crash since firmware 1.6.1 but i format all my cards with SD Card Formatter. I have no idea if it is related though. Interesting to compare with @ianforber's post below. BTW i'm not sure but it seems that since fismware 2.0.2 or 2.0.1, the camera jumps itself to manual when i try to set lens recognition to auto for uncoded lenses.

 

[Alberti]

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I read this elsewhare about the Roon nucleus audio server:

Quote

Solving the “full hard drive” Problem 

For any device that stores user data, full hard drives are a frequent cause of support incidents. This problem often results in confusing symptoms and lengthy troubleshooting exercises. Roon OS attacks this problem in two ways: by reducing the likelihood that this happens in the first place, and by ensuring that if it does occur, the problem is compartmentalized so that the device does not end up “bricked” (unable to boot). All three partitions – Boot, Application, and Data – are separate from one another and managed with different access policies.

I am not IT savy, but I see we are not alone on a bricked planet. I’m interested in an upgrade so looking at it sideways.

By the way nobody mentioned as far as I know which phone was used to connect to. I myself have a iPhone-5. Five. Would it work? I would not expect. Would any phone older than #13 work? ‘Bricked’ Users should give some info on their device please. Just like some give info about their SD card generation. 

Edited January 30, 2024 by Alberti

[Herr Barnack]

46 minutes ago, Alberti said:

...I am not IT savy, but I see we are not alone on a bricked planet. I’m interested in an upgrade so looking at it sideways.

Same here.  I'm working on the funding for an M11-P purchase, but at the same time I'm halfway uneasy about sinking $9200 USDs into a camera that is still not 100% sorted out at this point in time, two years +/- after it was introduced. 🙁

[hjddd]

7 hours ago, Al Brown said:

该主题已发布 2 年，共 90 页，每页 20 个主题。冻结仍在继续……

Can't agree more, in the past two years, even the M11 series has new members, but the freeze still stays with them^

[lct]

6 minutes ago, hjddd said:

Can't agree more, in the past two years, even the M11 series has new members, but the freeze still stays with them^

New members have not more freeze than i have hopefully. Otherwise we should see their complaints here i guess.

[Jan Y]

My M11 came back from USA repair and is no longer freezing.  It still will not stay paired with my Android, but oh well. 

Edited February 4, 2024 by Jan Y
Mistaken as to issue with camera

[florian.zahn]

Hi,

what was done to repair the freezing-issue?

Regards,

Florian

 

[Malabito]

This is a very long thread

As someone looking into getting a m11, (most probably used, due to the price), should i be concern that this is still an issue. Is it a hardware issue, therefore buying used is not recommended, or it was a software issue, that means buying a used one will have the issue solved due to  firmware upgrades.

 

Thanks!!!!!

[ianforber]

1 hour ago, Malabito said:

This is a very long thread

As someone looking into getting a m11, (most probably used, due to the price), should i be concern that this is still an issue. Is it a hardware issue, therefore buying used is not recommended, or it was a software issue, that means buying a used one will have the issue solved due to  firmware upgrades.

 

Thanks!!!!!

If you have the money, buy new from a reputable Leica boutique to get the additional support. You can take it back to them and see if they can solve the problem and, if not, get them to loan you a replacement while the camera is away for repairs. Personally, I’ve had no freezes or other problems and I suspect that’s down to how I use the camera - slowly and with settings well within the norm. As well as a Leica lens, I also use a Voigtlander non-6 bit coded lens and that doesn’t trouble the camera either. 

[lct]

1 hour ago, Malabito said:

Is it a hardware issue, therefore buying used is not recommended

Or the opposite given than my early (may 2022) M11 has no freeze issues since firmware 1.6.1. Now if i needed another M11 i would look for a new body sold by a dealer making his own quality control, or a second hand body sold by the same or another dealer i trust.

[jaapv]

1 hour ago, Malabito said:

This is a very long thread

As someone looking into getting a m11, (most probably used, due to the price), should i be concern that this is still an issue. Is it a hardware issue, therefore buying used is not recommended, or it was a software issue, that means buying a used one will have the issue solved due to  firmware upgrades.

 

Thanks!!!!!

If it were a hardware issue, why are there cameras out there that do not have the problem? The same for software. It means that it is a usage issue, which could in theory be resolved by making the software more tolerant. Or it is a matter of tolerances, which makes the problem virtually insoluble.

[Prosophos]

What a mess.

Leica please get your act together.  I've been looking to get back into the fold (really miss rangefinder shooting, which is my preferred way of photographing) but this non-stop M11 freezing saga is difficult to overlook.

—Peter.

[Herr Barnack]

3 hours ago, jaapv said:

If it were a hardware issue, why are there cameras out there that do not have the problem? The same for software. It means that it is a usage issue, which could in theory be resolved by making the software more tolerant. Or it is a matter of tolerances, which makes the problem virtually insoluble.

Every Leica retailer should have a freeze detector.

For the buyers, not the cameras.

The new & used M11s would be kept separate from the rest of the Leica cameras.  The prospective buyer would have to walk through a detector arch, similar to a metal detector at the airport.  If the alarm goes off, he/she is diverted to the non-M11 display area.

Edited February 4, 2024 by Herr Barnack

[Malabito]

4 hours ago, ianforber said:

If you have the money, buy new from a reputable Leica boutique to get the additional support. You can take it back to them and see if they can solve the problem and, if not, get them to loan you a replacement while the camera is away for repairs. Personally, I’ve had no freezes or other problems and I suspect that’s down to how I use the camera - slowly and with settings well within the norm. As well as a Leica lens, I also use a Voigtlander non-6 bit coded lens and that doesn’t trouble the camera either. 

yep i think this is the approach i will go. Perhaps not a new one, (due to cost) but one bought used from a leica store. They are priced h bit higher then when bought from an independent user, but they come with 1 year guarantee and i even seen in some cases with 2, (here in Europe).

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[IkarusJohn]

5 hours ago, jaapv said:

If it were a hardware issue, why are there cameras out there that do not have the problem? The same for software. It means that it is a usage issue, which could in theory be resolved by making the software more tolerant. Or it is a matter of tolerances, which makes the problem virtually insoluble.

So, all the hardware is the same?  No variability? So, going back a year or two, every CCD sensor in the M9 cameras was faulty, every M8 LCD got coffee stain?  Every SL bricked like mine did? And every M10-D electronics failed?

You might be right about usage issues; but then why blame the user?  They leave the camera in standby or WiFi on too long?  Use a combination of bluetooth, WiFi and Auto detection of lens coding or ISO which overwhelms the hardware by overheating or which falls into a software hole?  Or perhaps they try to take a photo too quickly after turning on, or try to review an image while it’s still writing?

If you’re right, maybe Leica should just issue an advisory - this camera comes with these features, but we recommend you don’t use them.