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M11 freeze issues [Merged]

mrmalo

By mrmalo
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Qlan

Qlan

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2 minutes ago, Gigamesh said:

I have the freeze issue, exchanged the first unit due to the freeze, the second had the same problem. Leica promised me that the issue will be resolved with the 1.6 firmware. Still have the freeze. 

Multiple factory resets
Coded/uncoded lenses
Memory card/no memory card (internal storage) 

None of these factors above affect the problem. 

Same as mine. I’m debating whether I should exchange mine. Worried I’ll get a worse one (calibration, sensor, etc).

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Smogg
Smogg

Apparently, Leica is not ready for large financial losses by launching a recall campaign, especially when it comes to such an icon as the M series camera. Regular freezes and loss of few damaged frame

IkarusJohn
IkarusJohn

I recall other M11 owners complaining that non-owners were criticising the M11 - it was much like people in the 1970s saying you shouldn’t criticise South Africa if you hadn’t been there. My pers

hoedid
hoedid

My Leica dealership just informed me that 1.6.1 will be available tomorrow 02.03 and it will also include a freezing bug issue changelog. 

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lct

lct

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1 hour ago, Musky said:

I don’t use the profiles. But how does one go about updating a profile after a new firmware? 

Suffice it to save it to the SD card under a new name or even the same name as before the firmware update. Just did it for 6 profiles and i have no more freezes since then. Hope i found the culprit as my M11 works flawlessly otherwise.

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LocalHero1953

LocalHero1953

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IIRC the M240 freeze issues (which I also experienced) were not solved by one particular action for everyone all the time. There were a series of changes - firmware, SD card recommendations - that progressively reduced the frequency and eliminated them. Rumour has it that the M240 problem arose from a particular sequence of mechanical steps at start up, and if one step did not happen correctly, two parts would jam against each other. Changing the sequence of start up actions in firmware simply avoided the step that was vulnerable to going wrong.

 It may well be that there are also a combination of factors at work here, including tolerances and statistical variation in performance of components. If all components work to the exact spec then there should be no problem, but perhaps if any single one is out by more than (eg) x Standard Deviations, then the third greifel pin gets caught behind the tangential shutter grommet and you have a lock up. This would explain why there seem to be a number of actions that work for some but not for others, or why one element causes a problem in one camera but not in another. Of course this makes tracking down the fundamental causes and finding a universal solution more difficult. 

Edited by LocalHero1953
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MikeMyers

MikeMyers

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5 hours ago, Gigamesh said:

have the freeze issue, exchanged the first unit due to the freeze, the second had the same problem. Leica promised me that the issue will be resolved with the 1.6 firmware. Still have the freeze. 

Multiple factory resets
Coded/uncoded lenses
Memory card/no memory card (internal storage) 

None of these factors above affect the problem. 

  • "When trouble shooting, the first rule is to always check the physical parts of the camera. No power can mean a faulty battery, a battery without power, a faulty charger, or dirty contacts." > could the problem be that the contacts on the battery are not making proper contact with the camera?  Are there any "lights" or "displays" on the camera that turn off when the camera freezes?
  • Maybe one of the gazillion parts that the M11 is built from has a problem, and Leica builds that part into the camera, which then has a problem.  If a vendor is providing a defective part, potentially that could be what leads to the freeze.   If Leica had a parts list of all parts being assembled into an M11, then removed all of those parts that are also being used in an M10 series camera, that might suggest one of the remaining parts might be causing the freeze.   At the top of that list would be the metering components, and the sensor components.  
  • Does anyone know if the M11 can be "seen" with a computer by connecting a USB cable from the computer to the M11?
  • Is it possible to turn the complete metering system OFF so it doesn't do anything, and see if that stops the freezes?
  • Do the freezes happen in all of the three possible settings for sensor "size"?
  • Does the camera ever freeze when a USB charging battery is plugged into, and connected with, the M11, so it now has two sources of power, the internal battery and the external battery?

 

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lct

lct

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22 minutes ago, MikeMyers said:
  • could the problem be that the contacts on the battery are not making proper contact with the camera?  -> Not for me.
  • Does anyone know if the M11 can be "seen" with a computer by connecting a USB cable from the computer to the M11?  -> No idea sorry.
  • Is it possible to turn the complete metering system OFF so it doesn't do anything, and see if that stops the freezes? -> I have no freeze anymore (for now...) see my link below.
  • Do the freezes happen in all of the three possible settings for sensor "size"? -> I'm almost always in 60mp.
  • Does the camera ever freeze when a USB charging battery is plugged into -> I don't charge this way sorry.

You may wish to add one possible cause: lack of update of old user profile. See:

 

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MikeMyers

MikeMyers

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Posted

Silly questions, to show my ignorance....

  • What are "User Profiles"?
  • Do I also have a "user profile" on my M10?  ....on my M8.2?    ....or more than one???
  • If so, can I delete them, and start over again?
  • Finally what is a "user profile" for?    (I suppose I should look this up online......)

Silly me, if I go through all the settings, and take photos, and change those settings when needed, isn't that all I need to do?

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Herr Barnack

Herr Barnack

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5 hours ago, Musky said:

 ...My M10R is so reliable. Just a joy to use every day. No glitches. It just works. 

It’s not like the M11 was just released. It has been a year already. You’d think this would be over by now. 

Is anyone thinking about asking Leica to exchange it for a new M10R?

Also, is there anyone from Leica corporate reading this?

This thread is seriously steering me toward the M10R.  I like the idea of the BSI sensor with 60 MP - but not at the cost of a functioning, reliable camera. 

The question is why is it that a minority of M11 cameras are plagued with electronic faults?  Why does this happen to some but not to others??  If all the M11s leave Wetzlar 100% functional, what is causing some of them to brick??

It is also making me think that regardless of which digital M camera you may use, avoid user profiles like the plague is the way to go, particularly with the M11.

Edited by Herr Barnack
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lct

lct

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10 minutes ago, MikeMyers said:

Silly questions, to show my ignorance....

  • What are "User Profiles"?
  • Do I also have a "user profile" on my M10?  ....on my M8.2?    ....or more than one???
  • If so, can I delete them, and start over again?
  • Finally what is a "user profile" for?    (I suppose I should look this up online......)

Silly me, if I go through all the settings, and take photos, and change those settings when needed, isn't that all I need to do?

Instruction manuals will explain better than i can do:

M10_DE-EN_192.pdf

LeicaM11_manual_62-63.pdf

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Qlan

Qlan

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Just now, Herr Barnack said:

Perhaps the problem is the SD cards made by some manufacturers. 

It could be that the M11 just likes SanDisk HD cards:

 

I’ve been using Sandisk UHS-I card and have plenty of lockups. They also happen when I was only using the internal memory. And I tried all the suggestions (no auto standby, etc). The issue is much more complicated than a single setting or component. 

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Pixeleater

Pixeleater

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Posted (edited)

While not specific to the M11, this may help.

I use the Sony Tough SDXC UHS-II V90 card on the SL2 and SL2-S and have zero issues. However, when I used it on the M10-R the camera glitched. I switched to the ProGrade SDXC UHS-II V90 card and have zero issues using it on the M10-R.

Check out this SD card list (as of July 10, 2022):

https://www.l-camera-forum.com/sd-card-leica/

Edited by Pixeleater
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MikeMyers

MikeMyers

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2 hours ago, lct said:

Instruction manuals will explain better than i can do:

For me, I will check this out later - no rush.

For this discussion, no place does in the M10 or M11 instructions does it explain how to reset all the user profiles to the default settings when the camera was new.  For trouble shooting, I think that is the first thing people should do, if there is any suspicion about the user profiles being at fault.

Is there a way to completely RESET an M11 to the way it was supplied from Leica, with everything set up as new?  Everything meaning just that - everything.  If the freezing is from any setting the user can do, this will eliminate that possibility, and if the camera still crashes, then the user setting would no longer be suspicious.

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MikeMyers

MikeMyers

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3 minutes ago, Musky said:

Regarding these Profiles, I tried to set up one once when I got the first M10(p) and I didn’t see the use so I deleted it (which was a pain in the ass). 

Can someone please explain the correct way to do this, if it is even possible?  If this is a potential cause of the freeze-ups, there needs to be a way to un-do them.

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DenverSteve

DenverSteve

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3 hours ago, Musky said:

I think I ended up resetting the camera and it asked me if I wanted to keep the profiles and I said NOOO!! 😀YMMV

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This is why it was a pain in the ass. I couldn’t believe I couldn’t just select a profile and delete. I had to reset the whole camera. 
 

Profiles = 💩 

If I need to change something I put it in the favorites menu. I don’t need a profile. 

I find it pretty easy to: 1) select profile you want to modify; 2) make changes in the camera; 3) save as new profile & rename.  I haven't had any need to completely delete any profiles.  Simply modify and change it to a new profile - or don't use it.  

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DenverSteve

DenverSteve

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2 minutes ago, Musky said:

In this case apparently the profiles are causing issues for some. 
 

YMMV

Like many assumptions and anecdotal hearsay, I haven't seen any information showing this is so. It would be nice if there was a way to delete a preset, but there's no reason.  If someone wants a preset changed they can change it as I stated above or they can select the default preset and save that as "user one, two or..." Then it's available for any use in the future.  It's not worth worrying about. 

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DenverSteve

DenverSteve

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Posted (edited)
1 hour ago, Musky said:

You forgot to put YMMV at the end. Tisk tisk

True. 

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Simply register for free here – We are always happy to welcome new members!

Edited by DenverSteve
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