ymc226 Posted March 11, 2020 Share #1 Posted March 11, 2020 Advertisement (gone after registration) Though my M9P is still fine, there will come a time when replacement sensors will not be available. Just as when Leica stated sensors would be replaced gratis, things may change and sensors may run out. Is there any advantage of sending the camera through Leica Los Angeles or to just ship it myself. Up to recently, I lived in NJ so just dropped my MM off last year in person to get its sensor replaced. Link to post Share on other sites More sharing options...
Advertisement Posted March 11, 2020 Posted March 11, 2020 Hi ymc226, Take a look here Send M9 myself to NJ or via Leica Los Angeles?. I'm sure you'll find what you were looking for!
wimdev Posted March 11, 2020 Share #2 Posted March 11, 2020 I would send it in directly. I just did with my M9 last week. One to 2 week turnaround at the moment apparently. Willem Link to post Share on other sites More sharing options...
Ko.Fe. Posted March 15, 2020 Share #3 Posted March 15, 2020 (edited) Once my M-E needed new sensor I send it via authorized dealer. I let them deal with communication oddities NJ place is known for. They are more responsive to the dealer, I think. Not to mention getting it from the dealer hands, not at home door ,where it is usually dropped with smashing sound by underpaid, always in rush couriers. Edited March 15, 2020 by Ko.Fe. Link to post Share on other sites More sharing options...
Jeff S Posted March 15, 2020 Share #4 Posted March 15, 2020 I would call NJ to discuss shipping, turnaround, cost, etc. Other discussions suggest that service and communication have been greatly improved. A good initial test might be your phone contact experience. Jeff Link to post Share on other sites More sharing options...
hanexp Posted March 15, 2020 Share #5 Posted March 15, 2020 Based on my recent experience with Leica NJ, I recommend you send your camera to Leica NJ directly. My M9 body was ready in less than three weeks but it waited awhile for a lens repair I sent in at the same time for actual shipment (my call). Contact Leica customer service and they will email a repair order that will allow you to track your repair. Since UPS required a signature, my package containing the camera was handed me at my door. Link to post Share on other sites More sharing options...
wimdev Posted March 16, 2020 Share #6 Posted March 16, 2020 Quick update - turnaround is pretty good these days. My M9 got fixed within a week, and it's currently on its way back with UPS. Link to post Share on other sites More sharing options...
ibramr Posted March 20, 2020 Share #7 Posted March 20, 2020 Advertisement (gone after registration) Greetings. The use of Leica Store for sending and receiving equipment to NJ mitigates the risk of any errors with USPost. Leica Store (DC) handled all transactions with utmost care and professionalism, and I trust all their stores will perform the same. Regards. 1 Link to post Share on other sites More sharing options...
Jeff S Posted March 20, 2020 Share #8 Posted March 20, 2020 3 minutes ago, ibramr said: Greetings. The use of Leica Store for sending and receiving equipment to NJ mitigates the risk of any errors with USPost. Leica Store (DC) handled all transactions with utmost care and professionalism, and I trust all their stores will perform the same. Regards. US Stores and NJ Customer Care are now closed due to Covid-19. Jeff Link to post Share on other sites More sharing options...
Charadis Posted March 27, 2020 Share #9 Posted March 27, 2020 On 3/20/2020 at 4:50 PM, Jeff S said: US Stores and NJ Customer Care are now closed due to Covid-19. Jeff NJ Customer Care is closed, but employees may still answer inquiries as the person I've been contacting is teleworking from home. I have an M-P 240 that I sent in that they shipped to Germany due to not having the parts for the requested services (limited edition titanium), but the factory is completely shut down right now due to the pandemic Link to post Share on other sites More sharing options...
Jeff S Posted March 27, 2020 Share #10 Posted March 27, 2020 22 minutes ago, Charadis said: NJ Customer Care is closed, but employees may still answer inquiries as the person I've been contacting is teleworking from home. I have an M-P 240 that I sent in that they shipped to Germany due to not having the parts for the requested services (limited edition titanium), but the factory is completely shut down right now due to the pandemic tt Sure, but my point is that the work isn't getting done, which was corroborated by your contact. Jeff Link to post Share on other sites More sharing options...
ymc226 Posted August 7, 2020 Author Share #11 Posted August 7, 2020 I finally dropped off my M9-P at Leica Los Angeles. They were very professional and I got a receipt documenting all the work (sensor replacement +CLA) to be done. They will take care of the shipping and I will pick it up at the store in hopefully 5 weeks. Link to post Share on other sites More sharing options...
analog-digital Posted August 7, 2020 Share #12 Posted August 7, 2020 vor 2 Minuten schrieb ymc226: I finally dropped off my M9-P at Leica Los Angeles. They were very professional and I got a receipt documenting all the work (sensor replacement +CLA) to be done. They will take care of the shipping and I will pick it up at the store in hopefully 5 weeks. How much do you paid for? Link to post Share on other sites More sharing options...
ymc226 Posted August 7, 2020 Author Share #13 Posted August 7, 2020 (edited) 17 minutes ago, analog-digital said: How much do you paid for? Quoted USD $1595 + tax. Shipping gratis. Edited August 7, 2020 by ymc226 spelling Link to post Share on other sites More sharing options...
ymc226 Posted September 10, 2020 Author Share #14 Posted September 10, 2020 I just got great news. Dropped off my M9P at Leica LA on August 6, had confirmatory email from Leica NJ on 8/20 that camera was received waiting to be evaluated. Another email last week on 9/01 to request approval of repair. Today, camera already sent. Just under 5 weeks as accurately estimated by the fine people at Leica LA. Link to post Share on other sites More sharing options...
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