Leica Ends Free Sensor Replacement for M9/Monochrom Bodies

[pico]

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I would like Leica to simply tell me how long it will take to fix my two M9s, and what it will cost so I can move on. I like the camera so much that I have two more used M9s in the queue ... which probably does not make Leica happy, so let's make a deal for some M10s.

Edited May 18, 2017 by pico

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[IkarusJohn]

Thanks for the compilation. Where did you find the free sensor replacement for 10 years? I haven't been able to find such a promise.

The last M9 was produced in August 2012, BTW. Stefan Daniel said so in the interview at the Photokina 2012. This makes the timing of the new announcement interesting, I think.

 

 

The original commitment was that Leica would replace the affected sensors for a period of 10 years following the discontinuance of CCD based cameras - you'd need to wade through pages and pages of the relevant thread to find it.

[erl]

Portuguese junk came later

Notwithstanding any real problems that exist, your reference's to "Leica junk" and "Portuguese junk" are extremely irreverent and uncalled for. There is an overwhelming amount of Leica ans Portuguese gear to deny your claim of junk. In fact you are plain wrong. Problems there always are, with any brand and gear. Junk it is not.

 

Further references of this nature will result in censure.

[jdlaing]

I don't think there was ever a commitment to repair sensors for free for ten years.

The only statement, if I recall correctly, was that repair parts would be available for ten years and that statement was in response to the lack of LCD screens for the M8.

[yanidel]

To me, this is Leica's biggest mistake in this new policy :

 

"CAN I ALSO UPGRADE TO A LEICA M10?

Due to the extremely high demand for the new Leica M10, this model is excluded from the upgrade programme."

 

Charge a bit more of the M10 trade but let your loyal customers actually have the choice, dont make them feel like second rate citizen that are just here to help you deplete your unsold stocks.

Edited May 18, 2017 by yanidel

[erl]

In fairness, I will play Devil's Advocate.

Why would Leica offer a discounted upgrade to the M10 for Corroded M9 users when they can't fill orders for M10's willing to pay full price?

I was 3rd in the queue for my M10 behind two buyers who paid a deposit. I offered, and paid full price up front to 'jump' the queue. The dealer took my money but did not jump me forward. Retospectively, I think he was right to keep me in line, but not to take my full money in advance. Moral: There are protocols to be observed, and I think Leica is doing that.

 

Perhaps when the first flush of initial orders for the M10 are satisfied, Leica may extend the offer for M9 corroded users to include the M10. (Do I hear heavy breathing? ....... ie. don't hold your breath )

[Jeff S]

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To repeat, Leica recently reneged on its policy to fix defective AF mechanisms in S lenses without limit, and instead imposed a five year limit for free repair. And now owners need to pay for preventive repair.

 

Not only were the parts defective (in very expensive lenses), but the problem has apparently been exacerbated by a relatively recent FW release that speeded up the AF motors, causing increased AF failure. Customers who bought early on are especially getting screwed.,

 

The hits just keep on coming.

 

Jeff

[jaapv]

The original commitment was that Leica would replace the affected sensors for a period of 10 years following the discontinuance of CCD based cameras - you'd need to wade through pages and pages of the relevant thread to find it.

I cannot recall this commitment either. I fear you will have to do some wading to provide proof for your assertion.

 

There is no mention of ten years in the original post by Mr. Daniel

 

https://www.l-camera-forum.com/topic/244082-leica-upgrade-program-for-m9-corrosion-of-sensor/?p=2725180

[IkarusJohn]

I cannot recall this commitment either. I fear you will have to do some wading to provide proof for your assertion.

I don't need to prove anything.

 

Feel free to say I'm wrong - in doing so, are you suggesting that Leica's 2014 commitment was not limited by time?

 

Prove me wrong, if you doubt my recollection ...

[jaapv]

That it was not limited by time is the whole point of this thread, The link I provided was the original formal statement by Leica. No time limit.

 

Anyway, the tradein prices have come online:

 

https://leicarumors.com/2017/05/17/upgrade-options-for-leica-m9m9-pm-emonochrom-cameras-with-ccd-sensor-corrosion.aspx/

 

 

Not too bad, but not so good that they will silence the disappointment of M9 owners, I would say.

[pop]

I don't need to prove anything.

 

Feel free to say I'm wrong - in doing so, are you suggesting that Leica's 2014 commitment was not limited by time?

 

Prove me wrong, if you doubt my recollection ...

I can't do much wading right now, so there won't be an authoritative answer to that particular question right now, I'm afraid.

 

However: the original promise contains words to the effect that sensors will be fixed regardless of the age of the camera and even if they have been fixed before. That promise did not mention a time horizon for the offer, but it was not specifically stated to be perennial. Hence, the time horizon for the FOC sensor replacement offer is debatable, I think.

 

I do recall a ten years' period being mentioned; this was in connection with the M8 display business. Leica apologized after a fashion for being unable to procure replacement LCD panels and said they aimed to be able to keep replacement parts in stock for at least ten years after the end of the production. Costs and billing were not mentioned at this occasion.

 

Edit: This is where M8 display business was discussed: https://www.l-camera-forum.com/leica-news/2012/10/leica-photokina-qa-session-schopf-daniel/

Use with a grain of salt; the translation has never been formally approved by Leica, IIRC. When in doubt, refer to the German version.

[IkarusJohn]

That it was not limited by time is the whole point of this thread...

Not really. The whole point of this thread is Leica renegging on its commitment.

 

Your's and Pop's disinformation is just a sideshow,

[pop]

... Pop's disinformation is just a sideshow, ....

In what way, exactly, do you feel that anything I posted in connection with that issue in the past three years qualifies as "disinformation"?

[IkarusJohn]

To be honest, Pop, just about everything.

 

You're a smart guy, but your starting point (more so with Jaap) is to buy whatever koolaid Leica has on offer. A bit of critical thinking, rather than blind acceptance of whatever Leica has on offer would be good.

 

I suspect sometimes you shoot from the hip, and underestimate the intelligence of the people you are responding to.

 

That, or you're not as smart as I think you are.

Edited May 18, 2017 by IkarusJohn

[jaapv]

You are going too far here. Take it back.

[IkarusJohn]

No, I don't think so. Quite justified and carefully considered. The next issue will be, are you the judge in your own accusation?

 

You (particularly) have been an apologist for Leica, including being somewhat creative with fact.

 

Can't take the truth?

 

The next test will be, how do you react?

[pop]

... is to buy whatever koolaid Leica has on offer. A bit of critical thinking, rather than blind acceptance of whatever Leica has on offer would be good....

I have said not one single word in support of Leica's latest announcement. Why didn't I ? Because I think it is a very daft move. I've said so to Leica.

 

You have claimed Leica had offered to replace rotten sensors during ten years. I have asked you if you had a source which supported that statement. I did so because I have read all the threads in this forum concerning that business. In fact, I've read all those threads at least twice and I've bookmarked the most salient landmarks. I usually remember what I've read, and I could not remember any kind of duration for the goodwill solution being mentioned. Hence, I considered the possibility that you might have confused this with another statement in another embarrassing Leica business where a ten year period was indeed not quite promised.

 

Some here think that a statement which reads "We will fix your camera, no matter how old it is" implies an unlimited offer. I do not think so. I do not attempt to prevent others from thinking so.

 

So, will you kindly stop venting your prejudices against the forum personnel, please.

[LUF Admin]

John, stop it.

 

We try to maintain an open discussion here - including both harsh criticism as well as other opinions.

 

Personal accusations poison the discussion - so stop it.

Last warning.

 

Andreas

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[IkarusJohn]

I think this is entirely fair criticism. Is this not allowed?

 

I really don't mind. Just asking.

 

If the moderators, and in particular theser two, are immune from criticism, so be it. I really don't mind. But at least, allow me to ignore their contributions (other than as moderators).

[LUF Admin]

I think this is entirely fair criticism. Is this not allowed?

No, it's not fair and it's not allowed.

Please accept that other people have other opinion.

 

If the moderators, and in particular theser two, are immune from criticism, so be it.

Again: Stop this kind of insults.

 

I really don't mind. But at least, allow me to ignore their contributions (other than as moderators).

Feel free.

 

Andreas