tenmangu81 Posted January 2, 2015 Share #281 Posted January 2, 2015 Advertisement (gone after registration) No I have no precise information. I would think it unlikely that specific serial numbers are affected. OK, Thanks. Link to post Share on other sites More sharing options...
Advertisement Posted January 2, 2015 Posted January 2, 2015 Hi tenmangu81, Take a look here Leica Upgrade program for M9 ( corrosion of sensor). I'm sure you'll find what you were looking for!
essvaun Posted January 2, 2015 Share #282 Posted January 2, 2015 I'm a second owner, and my sensor was replaced for free, but I was obliged to pay for the RF calibration. This is such a fine camera that I'll be happy to pay for another sensor replacement, should that ever be necessary! That is excellent to hear & I agree about the camera's quality. If it were just another DSLR I'd not be quite so unsettled. Link to post Share on other sites More sharing options...
mjh Posted January 2, 2015 Share #283 Posted January 2, 2015 Do you know if some only are affected (serial numbers) ? Either the cover glass shows signs of corrosion (i.e. it is affected) or it does not. It might or might not be or become an issue, regardless of the serial number. Ambient conditions could be such that corrosion is unlikely to happen anyway, or the coating on the cover glass may still be in good shape so humidity won’t even reach the glass. Link to post Share on other sites More sharing options...
Berth Posted January 3, 2015 Share #284 Posted January 3, 2015 I'm a second owner, and my sensor was replaced for free, but I was obliged to pay for the RF calibration. This is such a fine camera that I'll be happy to pay for another sensor replacement, should that ever be necessary! I'm certainly encouraged by your post, I expect I'll get confirmation of that policy from Leica Customer Service. Perhaps Monday. Link to post Share on other sites More sharing options...
Raid Amin Posted January 5, 2015 Share #285 Posted January 5, 2015 I just completed a chat with Mr. Alfred Schopf, the CEO of Leica AG. We had a friendly chat (in German), which was concluded with him inviting me to email him any time I had questions, after which we then could chat on the phone about it. I must say that he is a very nice man, and he pays attention to the comments/complaints that Leica users have been making. We talked about several issues, but I recall the following highlights: 1. Leica is working on finding/developing a new glass cover for the CDC sensor. Mr. Schopf told me that they worked throughout December on this issue, and he knows that Leica cannot spend "four years on it" since by then it would be outdated. He talked about the problems of how to glue the glass on the sensor, and he mentioned the edges of the sensor and how to make them weather proof. 2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does." 3. He told me that when a Leica camera is sent in for repair, Leica offers rental cameras until the camera gets repaired. 4. He told me that they really don't know much about what goes into the Leica batteries and the generic batteries, but he does not believe that generic batteries can harm the Leica cameras. 5. I have to add this point" he thinks that my German is flawless! I will try to recall other smaller issues that he may have mentioned. I hope that this summary is useful to you. After talking with Mr. Schopf, I feel happy to be a Leica owner and user. __________________ - Raid Link to post Share on other sites More sharing options...
jhgnag Posted January 5, 2015 Share #286 Posted January 5, 2015 I just completed a chat with Mr. Alfred Schopf, the CEO of Leica AG. We had a friendly chat (in German), which was concluded with him inviting me to email him any time I had questions, after which we then could chat on the phone about it. I must say that he is a very nice man, and he pays attention to the comments/complaints that Leica users have been making. We talked about several issues, but I recall the following highlights: 1. Leica is working on finding/developing a new glass cover for the CDC sensor. Mr. Schopf told me that they worked throughout December on this issue, and he knows that Leica cannot spend "four years on it" since by then it would be outdated. He talked about the problems of how to glue the glass on the sensor, and he mentioned the edges of the sensor and how to make them weather proof. 2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does." 3. He told me that when a Leica camera is sent in for repair, Leica offers rental cameras until the camera gets repaired. 4. He told me that they really don't know much about what goes into the Leica batteries and the generic batteries, but he does not believe that generic batteries can harm the Leica cameras. 5. I have to add this point" he thinks that my German is flawless! I will try to recall other smaller issues that he may have mentioned. I hope that this summary is useful to you. After talking with Mr. Schopf, I feel happy to be a Leica owner and user. __________________ - Raid Great news...especially #2. Thank you for sharing. Link to post Share on other sites More sharing options...
jaapv Posted January 5, 2015 Share #287 Posted January 5, 2015 Advertisement (gone after registration) I will try to recall other smaller issues that he may have mentioned. I hope that this summary is useful to you. After talking with Mr. Schopf, I feel happy to be a Leica owner and user. __________________ - Raid Can anybody imagine the CEO of other camera makers doing this? I can only add that Mr. Schopf and his team are all very friendly and outgoing people. Link to post Share on other sites More sharing options...
Raid Amin Posted January 5, 2015 Share #288 Posted January 5, 2015 Some people keep on complaining anyways. I want answers and solutions and not complaints. Nothing is better than talking with the top people at Leica AG. I threw in any comments that some people mentioned to me the past days and that sounded reasonable. Link to post Share on other sites More sharing options...
Raid Amin Posted January 6, 2015 Share #289 Posted January 6, 2015 It is CCD sensor and nor CDC sensor! Sorry. Link to post Share on other sites More sharing options...
rramesh Posted January 6, 2015 Share #290 Posted January 6, 2015 Phew. For a minute I thought the corrosion was due to some virus. Link to post Share on other sites More sharing options...
tobey bilek Posted January 6, 2015 Share #291 Posted January 6, 2015 A bit puzzled. Why should Leica replace corrosion-free cameras? Only a percentage is affected. My sources inside Leica tell me the percentage is not that high. Leica clearly does not agree with the idea of surviving by catering to one affluent clientele. They are moving into the lower echelons by offering the T and X series, they cater to the professional market by offereing the S series and buying Sinar, they have a strong position in offering professional video lenses, binoculars, rifle scopes, observation scopes, etc. I think they are beyond the point that they absolutely need the M series to survive. "Only a percentage affected" Got a call back from Leica New Jersey today and was told most of the problem is from high humidity climates. We talked about cleaning and he cited the problem of using too much liquid and the principle of blowing off anything that will come off first. Evidently they experience cases vigorous swabbing inducing scratches if the swab picks up debris. Liquid can also seep around edges of cover glass causing permanent damage. As far as not needing the M series to survive, it would be a sad day. I consider the less expensive cameras as less than profesional . The M is already very expensive and the S is up there with exotic sports cars. I am of course totally unfamiliar with sale quantities of S, but a continuation of the R would have sold better had the camera been developed with auto focus lenses. Link to post Share on other sites More sharing options...
jaapv Posted January 6, 2015 Share #292 Posted January 6, 2015 Even if the company would be able to survive without the M, which I believe they could if they had to, it would be a sad day indeed, it would not be easy. The M is the flagship product and symbol of Leica and as such cannot be missed, if only for the corporate image. So no worries there My post was in response to those predicting the succumbing of the M under an onslaught of mirrorless cameras and East Asian clones followd by te collapse of the company, which imo is a rather unrealistic scenario to put it mildly.... My point is that there have been people saying "If there were a cheaper alternative, buyers would desert Leica in droves" I try to point out that they didn't in the past and are unlikely to do so now. They only thing in the past that really hit Leica or rather the whole German camera industry was the advent of the Japanese SLR and Leica managed to survive that. As for S and R, the R series has been a money pit all along and the S is making Leica money, so I think it was not a bad decision to drop the R. Especially as the DSLR market appears to be a shrinking one nowadays. Link to post Share on other sites More sharing options...
mjh Posted January 6, 2015 Share #293 Posted January 6, 2015 Got a call back from Leica New Jersey today and was told most of the problem is from high humidity climates. High levels of humidity plus the protection offered by the coating having been compromised in some way. As long as the coating stays intact the cover glass should be effectively sealed against humidity. We talked about cleaning and he cited the problem of using too much liquid and the principle of blowing off anything that will come off first. Excellent advice on both counts. Apparently some people let the swabs soak in the cleaning fluid which is not recommended practice, regardless of the kind of fluid used. Link to post Share on other sites More sharing options...
Berth Posted January 6, 2015 Share #294 Posted January 6, 2015 I'm really pleased, and relieved. I received written confirmation from Leica Customer Service today that Leica will replace corroded CCD sensors regardless of whether the camera is owned by the original owner, or purchased used. That just might be the best warranty in the business. Link to post Share on other sites More sharing options...
Raid Amin Posted January 6, 2015 Share #295 Posted January 6, 2015 I'm really pleased, and relieved. I received written confirmation from Leica Customer Service today that Leica will replace corroded CCD sensors regardless of whether the camera is owned by the original owner, or purchased used. That just might be the best warranty in the business. This is what the Leica CEO told me, and I posted it here. 2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does." Link to post Share on other sites More sharing options...
Berth Posted January 6, 2015 Share #296 Posted January 6, 2015 This is what the Leica CEO told me, and I posted it here. 2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does." Oh I believed you, and was extremely pleased when you posted that. However, my local Leica dealer claimed otherwise last week, then used the assertion of original owners only to low-ball the trade-in value of my mint M-E. I needed to get written confirmation of their true policy direct from Leica. With that in hand, I'll give my dealer another crack (just one) at my business, and either do a deal, or just move on. Link to post Share on other sites More sharing options...
Raid Amin Posted January 7, 2015 Share #297 Posted January 7, 2015 Report your dealer to Leica if they try to charge full prices. Link to post Share on other sites More sharing options...
otto.f Posted January 7, 2015 Share #298 Posted January 7, 2015 Report your dealer to Leica if they try to charge full prices. .... and move on to another dealer Link to post Share on other sites More sharing options...
Berth Posted January 8, 2015 Share #299 Posted January 8, 2015 This is what the Leica CEO told me, and I posted it here. 2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does." Oh I believed you, and was extremely pleased when you posted that. However, my local Leica dealer claimed otherwise last week, then used the assertion of original owners only to low-ball the trade-in value of my mint M-E. I needed to get written confirmation of their true policy direct from Leica. With that in hand, I'll give my dealer another crack (just one) at my business, and either do a deal, or just move on. Report your dealer to Leica if they try to charge full prices. And the deal is done, the materials Leica had given to my local dealer previously were ambiguous, but now clarified by the note Leica Customer Service sent to me explicitly spelling out their official policy. As a direct result my dealer greatly improved his previous proffer for my M-E and gave me a very attractive price on the M240. I'm a happy owner of a silver M240, whose battery is charging as I write. Link to post Share on other sites More sharing options...
IkarusJohn Posted January 8, 2015 Share #300 Posted January 8, 2015 Good work - nothing like persuading an unhelpful dealer to your point of view. Link to post Share on other sites More sharing options...
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