futura Posted May 21, 2014 Share #1 Â Posted May 21, 2014 Advertisement (gone after registration) My m240 and lenses are in wetzlar for a callibration checkup. Current turnaround time quoted is end of June (dropped it in at Mayfair leica start of May). Anyone else being quoted 8-9 weeks for a repair? Link to post Share on other sites More sharing options...
jaapv Posted May 21, 2014 Share #2  Posted May 21, 2014 Yes, for a dropped Summilux 50 asph. Actual turnaround was a lot faster, 3 ½ weeks despite the move to Wetzlar at the same time. I was fairly surprised to see the box turn up. Link to post Share on other sites More sharing options...
Ulrik Posted May 22, 2014 Share #3 Â Posted May 22, 2014 Rangefinder adjustment/sensor cleaning on my M9 took 7 weeks (done free of charge during the end of the extended warranty period). This was exactly during the move from Solms to Wetzlar. Link to post Share on other sites More sharing options...
becker Posted May 22, 2014 Share #4 Â Posted May 22, 2014 they always have a lot to do there Link to post Share on other sites More sharing options...
IWC Doppel Posted May 22, 2014 Share #5 Â Posted May 22, 2014 35 summicron MKIV adjusted and coded in less than 4 weeks, a beautiful job too and lovely packaging Link to post Share on other sites More sharing options...
FlashGordonPhotography Posted May 22, 2014 Share #6 Â Posted May 22, 2014 My average with Leica (sent from Oz) is about 15 weeks. I haven't seen my 90mm Summarit in 6 months. Â Gordon Link to post Share on other sites More sharing options...
Overgaard Posted May 23, 2014 Share #7 Â Posted May 23, 2014 Advertisement (gone after registration) The anniversary has also played in. The Customer Service has been completely flooded with requests up to the many visitors arriving (who all have one or more cameras). Link to post Share on other sites More sharing options...
futura Posted May 24, 2014 Author Share #8 Â Posted May 24, 2014 Thanks for the replies. I think as long as the equipment comes back unscathed and fixed I'll be happy man (regardless of how long it takes) Link to post Share on other sites More sharing options...
pgk Posted May 25, 2014 Share #9 Â Posted May 25, 2014 My only experience with Leica repairs is when using their 'professional service' (which requires proof and registration of status). Its second to none. Fabulous in fact. As a small(ish) company they obviously face pressures which larger companies do not in terms of number of personnel engaged on repairs, but when they try they certainly succeed. I'm sorry if it takes longer for other repairs, although I do understand just why this is, but I'm impressed that Leica can turn pro repairs around quickly and efficiently despite not have a repair facility in the UK. Credit where it is due and it is due as far as I'm concerned. Link to post Share on other sites More sharing options...
erlingmm Posted June 2, 2014 Share #10 Â Posted June 2, 2014 Does Leica still have a repair tracking site for Solms? I am unable to find it on their web, but I am sure I have used it before.... Link to post Share on other sites More sharing options...
Jeff S Posted June 3, 2014 Share #11  Posted June 3, 2014 Does Leica still have a repair tracking site for Solms? I am unable to find it on their web, but I am sure I have used it before....  http://www.l-camera-forum.com/leica-forum/customer-forum/330748-repair-tracker-gone-hiding.html  Jeff Link to post Share on other sites More sharing options...
LocalHero1953 Posted June 5, 2014 Share #12 Â Posted June 5, 2014 I threw my Apo Summicron 75mm onto a stone floor recently. Looks perfect, but the focus ring won't turn. Leica Mayfair told me Wetzlar has acknowledged longer than usual turnaround times at present and, at worst, to be prepared for 3 months for a rebuild. Link to post Share on other sites More sharing options...
FlashGordonPhotography Posted June 6, 2014 Share #13 Â Posted June 6, 2014 Ouch!!! Â Gordon Link to post Share on other sites More sharing options...
futura Posted June 17, 2014 Author Share #14 Â Posted June 17, 2014 So as it approaches the end of the month, Leica uk can't unfortunately give me an update as to if its likely I will get my camera back before the end of the month. Â Does anyone have a contact for them for an update? I remember reading a while back there was a representative that forum members were recommending that could provide updates. Â Thanks Link to post Share on other sites More sharing options...
theboch Posted June 17, 2014 Share #15 Â Posted June 17, 2014 My M240 is currently there - 7-8 weeks estimated turn-around... Â Puuhhhh Link to post Share on other sites More sharing options...
jaapv Posted June 17, 2014 Share #16  Posted June 17, 2014 So as it approaches the end of the month, Leica uk can't unfortunately give me an update as to if its likely I will get my camera back before the end of the month. Does anyone have a contact for them for an update? I remember reading a while back there was a representative that forum members were recommending that could provide updates.  Thanks  Just simply call Leica Customer Service..... Link to post Share on other sites More sharing options...
futura Posted June 21, 2014 Author Share #17 Â Posted June 21, 2014 So credit where due, I was contacted by a senior person at Leica cs uk and informed that the camera was unlikely to be returned within the 8 week estimate. They then offered the loan of a body and one of the lenses that I had sent cross with the promise that if a 50mm loan turned up before my repair, they would send that out to me. Link to post Share on other sites More sharing options...
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