AlanG Posted September 29, 2013 Share #21 Posted September 29, 2013 Advertisement (gone after registration) I agree it's not a great design, nor a great choice of material for what's meant to be a pro camera. I question whether this is a design issue rather than a corporate decision. After all, how else can that plastic cover be attached other than being pressed into the back from the rear secured by some kind of adhesive? You sure wouldn't have it the other way around where pressure on it would push it away from the back. Since the worst that can happen at this point is that the entire back and LCD has to be replaced for $2000 anyway, why not ask Leica to return it to you along with a new piece of clear plastic and adhesive rectangle and see if you can do it yourself? If you end up paying for the repair please ask for your old parts to be returned and see if you can easily remove that piece of plastic by softening the adhesive with a hair dryer. Link to post Share on other sites More sharing options...
Advertisement Posted September 29, 2013 Posted September 29, 2013 Hi AlanG, Take a look here Leica Service Doesn t Stand Behind the S2. I'm sure you'll find what you were looking for!
paulsydaus Posted September 30, 2013 Share #22 Posted September 30, 2013 I'm just wondering, if you have not noticed the sensor scratch in any of your photos, why bother getting it fixed? Do you have any photos at fully closed aperture? What do they show? Please post what you've got... Link to post Share on other sites More sharing options...
jaapv Posted September 30, 2013 Share #23 Posted September 30, 2013 I question whether this is a design issue rather than a corporate decision. After all, how else can that plastic cover be attached other than being pressed into the back from the rear secured by some kind of adhesive? You sure wouldn't have it the other way around where pressure on it would push it away from the back. Since the worst that can happen at this point is that the entire back and LCD has to be replaced for $2000 anyway, why not ask Leica to return it to you along with a new piece of clear plastic and adhesive rectangle and see if you can do it yourself? If you end up paying for the repair please ask for your old parts to be returned and see if you can easily remove that piece of plastic by softening the adhesive with a hair dryer. I have a strong suspicion that the LCD is sold to Leica as a unit and that the cause of Leica not repairing but replacing is not unwillingness to stick it together (after all, they do have a clean room) but inability due to the unavailability of the separate parts. - Which shifts the question to the procurement department. Link to post Share on other sites More sharing options...
stephan_w Posted September 30, 2013 Share #24 Posted September 30, 2013 They refuse to replace the plastic cover with the sapphire even if I pay for it . unbelievable! I mean the S is sold a premium product and you can expect the highest service standards available. Link to post Share on other sites More sharing options...
peterv Posted September 30, 2013 Share #25 Posted September 30, 2013 ... Which shifts the question to the procurement department. Which is Leica also, right? Link to post Share on other sites More sharing options...
AlanG Posted October 1, 2013 Share #26 Posted October 1, 2013 Another option is to simply buff out the marks on the plastic. I have done that on my car headlights' plastic covers and they were very frosted. This should work on scratches although I don't know how bad the damage is that was caused by the screen protector. A Dremel polishing kit might work but I'd be careful not to run it too fast as this would generate heat that could melt the plastic. It should be pretty easy to mask off the area around the screen and do this. if it doesn't work you haven't lost anything. You could practice on some other piece of plastic. Link to post Share on other sites More sharing options...
marknorton Posted October 2, 2013 Share #27 Posted October 2, 2013 Advertisement (gone after registration) I think taking a Dremel to a camera as valuable as the S2 is the stuff of nonsense. Link to post Share on other sites More sharing options...
AlanG Posted October 2, 2013 Share #28 Posted October 2, 2013 I think taking a Dremel to a camera as valuable as the S2 is the stuff of nonsense. Not in this case since Leica says the entire back plus LCD needs to be replaced in order to fix a scratched piece of plastic. So what do you have to lose before you spend your $2000? If there is any anti reflection coating that will be gone. Perhaps it was this coating that reacted with the screen protector. I think you'd have to be pretty sloppy to cause any marks on surrounding areas if you took even the most basic precaution of taping the area around the plastic LCD cover and covering the rest with a plastic bag to keep out any dust. Surely a dentist who has polished a filling or two would have no problem. It isn't as if a small buffing wheel is a chain saw. I've done lots of work with a Dremel where I had to be careful not to damage nearby areas. Try buffing out some scratches from and old pair of eyeglasses that have plastic lenses. When buffing headlights one has to be careful not to get onto the painted part of the car and companies offer this service all of the time using much larger polishing buffs. If you are real worried you could do this by hand with a small polishing cloth and compound. Link to post Share on other sites More sharing options...
albireo_double Posted October 2, 2013 Share #29 Posted October 2, 2013 I've cleaned the sensor on my S2 many times, without a problem. Eclipse and Pecpad spatulas. The rear LCD is scratched after 2 years of use in all kinds of conditions but that does not worry me too much as it does not interfere with visibility of the display. Link to post Share on other sites More sharing options...
tom0511 Posted October 5, 2013 Share #30 Posted October 5, 2013 Roger, I would insist to get the sensor repair for free and explain why. If service in your country doesnt solve this I would go hire in hier in the hirarchy and talk to the people, up to ceo if necessary. Once Leic scratched the upper plate of my S2 during a repair and in the end they accepted to replace the top plate for free because they believed me it had not been scratched before the repair. And this was only a cosmetic thing. Regards,tOM Link to post Share on other sites More sharing options...
glenerrolrd Posted October 5, 2013 Author Share #31 Posted October 5, 2013 Thanks to all the thoughtful comments and suggestions . I will await the return of the Leica service manager in Solms . I believe my dealer has made a good case for a warranty repair of my sensor . I will still be out $2000 to replace the LCD and will end up with an S2 with another cheap plastic screen cover . Beyond the frustration of having to beg Leica to do the right thing .....I will still have a pretty unsatisfactory result . If in fact the sensor can be easily scratched (as it appears ) and the screen can not accept screen protectors (without unknown risks ) ..how durable is an S2 ? It was my intent to acquire an S body early next year and use the S2 as my 2nd body . The files will be essentially the same .....would love to see Leica develop a POV on cleaning your own sensor . If the sensor gets repaired ..I will probably sell the S2 as it will have a warranty for a year ..new sensor and new screen . Link to post Share on other sites More sharing options...
tadeyev Posted October 11, 2013 Share #32 Posted October 11, 2013 unbelievable! I mean the S is sold a premium product and you can expect the highest service standards available. Regarding the whole situation, I am on the owner's side, but confused.... I don't understand one thing, a very important question which was asked by someone else already towards the end of the thread and not answered by the poster: WAS THE SCATCH ON THE SENSOR (as reported by Leica) VISIBLE IN YOUR OWN PICTURES? YES / NO If you never saw it, and also never cleaned the sensor, then it was there from the very beginning, right? If that is the case, then this is an issue from the Leica QC department. And if you can't see the scratch, then just leave it alone. The protector is another issue however... Link to post Share on other sites More sharing options...
glenerrolrd Posted October 18, 2013 Author Share #33 Posted October 18, 2013 Good news ! With the help of my dealer and Leica , we were able to develop a solution that seems fair to all parties . The camera is being repaired and will be back to me soon . The sensor will be replaced and with some luck ..Leica was able to polish out the damage on the LCD cover . Case closed back to using the best system I ve ever had . Link to post Share on other sites More sharing options...
AlanG Posted October 19, 2013 Share #34 Posted October 19, 2013 The sensor will be replaced and with some luck ..Leica was able to polish out the damage on the LCD cover . With a Dremel? Link to post Share on other sites More sharing options...
peterv Posted October 19, 2013 Share #35 Posted October 19, 2013 Congratulations Roger, I hope you will enjoy your S2 for a long time to come. Link to post Share on other sites More sharing options...
glenerrolrd Posted October 19, 2013 Author Share #36 Posted October 19, 2013 With a Dremel? Don t know ..its hard to get any info on the service in Solms ..would be nice to know we could do this ourselves . Link to post Share on other sites More sharing options...
zaknat Posted October 19, 2013 Share #37 Posted October 19, 2013 Good news and kudos to Leica for doing the right thing. It also reflects very well on the dealer involved. Nice to see things turn out the way they should. Link to post Share on other sites More sharing options...
Bill W Posted October 21, 2013 Share #38 Posted October 21, 2013 The folks at Dale are great to deal with. They also are advertisers on this site. Link to post Share on other sites More sharing options...
LeicaS2 Posted October 22, 2013 Share #39 Posted October 22, 2013 Rodger, It might be useful to start a new post that has the title: "Leica Service Does Stand Behind the S2". Your outcome was pretty good. However, while you are a whale of a good customer, David Farkas is a whale of a good dealer. It's a reminder that when you are buying such equipment, please everybody go with a dealer who can accomplish these kind of results. My own experience with Leica and David has been excellent. I guess if I had understood the value of an extended warrantee I would have gone with the pro plan initially, but frankly, I haven't needed a sapphire sensor yet, and I got a free loaner when I sent my S2 back for the replacement of the top screen. I do not baby my S2 but it has not had a scratch on the LCD nor have I ever used protectors. I believe the new S uses Gorilla Glass to solve the issue. I suspect that all the old sapphire screens are being saved for replacing S2's that came with sapphire, and that, I suspect, is why they wouldn't upgrade yours. Link to post Share on other sites More sharing options...
Herr Barnack Posted October 23, 2013 Share #40 Posted October 23, 2013 I've had several issues with my S2 system...two cracked sensors, a lens that arrived from the dealer DOA and another lens that failed after a few weeks of use. Each of these was handled by Leica service at no cost to me...not even shipping. It's clear to me that Roger is not receiving the same level of consideration. Roger and I are neighbors here in Florida and we shoot together frequently. I can confirm that Roger has never cleaned his sensor...he and I discussed our mutual friend's issue with his. And our Leica dealer, David Farkas, cautioned us both not to do so at the time we purchased our cameras. Sensor's don't scratch themselves...and if Roger didn't do it then the odds strongly favor the assumption that the scratch has been there all along. I am surprised and disappointed that Leica is not accepting responsibility for this issue. I hope this decision will be reversed by upper management at the company. A long standing and loyal Leica user deserves better treatment. I find this situation beyond belief; it is simply mind-boggling. The world view of the "new and improved" Leica company is light years apart from the world view of the old E. Leitz company. This story of pathetic customer service makes the possibility of my investing thousands in any type of digital Leica gear even more remote that it previously was. Good news ! With the help of my dealer and Leica , we were able to develop a solution that seems fair to all parties . The camera is being repaired and will be back to me soon . The sensor will be replaced and with some luck ..Leica was able to polish out the damage on the LCD cover . Case closed back to using the best system I ve ever had . I'm glad to hear that Leica finally offered a resolution that you can live with, Roger. However, the fact still remains that you should have never been subjected to Leica's bullheaded and shoddy treatment to begin with. Link to post Share on other sites More sharing options...
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