pico Posted April 24, 2013 Share #121 Posted April 24, 2013 Advertisement (gone after registration) Who knows the basis of sending out the emails, alphabetical, numerical or astrological sign? I would guess Andy is correct and ALL M's shipped prior to 5/4 are going to have to be returned for checking I did not read it that way. Some bodies assembled between specific dates might require the fix - not all made to the date. Link to post Share on other sites More sharing options...
Advertisement Posted April 24, 2013 Posted April 24, 2013 Hi pico, Take a look here Leica M strap lugs unscrewing (merged). I'm sure you'll find what you were looking for!
pico Posted April 24, 2013 Share #122 Posted April 24, 2013 Again? Was the same with the M9. It's just incredible how poor the Leica QC can be sometimes. Sometimes == infrequently Link to post Share on other sites More sharing options...
krooj Posted April 24, 2013 Share #123 Posted April 24, 2013 I wonder if any unsold/recently shipped cameras with this issue will remain in the retail channel and only be recalled once registered? I guess this won't put a dent in delivery time of new cameras if the departments are wholly separate. Link to post Share on other sites More sharing options...
thighslapper Posted April 24, 2013 Share #124 Posted April 24, 2013 Mine appears perfectly stable and secure...... as we are talking about gradual loosening rather than catastrophic sudden failure, I am tempted to forgo a check as long as Leica will underwrite to repair any loosening that develops in time...... I've been out with this almost every day for 7 weeks .... often with a noctilux dangling off the front, so I would have thought something would have happened by now.... I'm not terribly keen on my camera being taken apart just to be 100% certain ....or the palaver of sending it back..... perhaps the next few days will provide a bit more enlightenment... ... but as usual with cock-ups getting to the truth is rather difficult..... Link to post Share on other sites More sharing options...
krooj Posted April 24, 2013 Share #125 Posted April 24, 2013 Mine appears perfectly stable and secure...... as we are talking about gradual loosening rather than catastrophic sudden failure, I am tempted to forgo a check as long as Leica will underwrite to repair any loosening that develops in time...... I'm not terribly keen on my camera being taken apart just to be 100% certain ....or the palaver of sending it back..... perhaps the next few days will provide a bit more enlightenment... ... but as usual with cock-ups getting to the truth is rather difficult..... A big concern (to me, anyways) is the possibility of having loose screws tumbling around in that body. Imagine the havoc if one of those got into the shutter... Link to post Share on other sites More sharing options...
pico Posted April 24, 2013 Share #126 Posted April 24, 2013 I wonder if any unsold/recently shipped cameras with this issue will remain in the retail channel and only be recalled once registered? Do you stay up late at night looking for unlikely things to worry about? Link to post Share on other sites More sharing options...
jaapv Posted April 24, 2013 Share #127 Posted April 24, 2013 Advertisement (gone after registration) A big concern (to me, anyways) is the possibility of having loose screws tumbling around in that body. Imagine the havoc if one of those got into the shutter... Don't worry - I've had screws loose for decades and they never did me any harm.... Link to post Share on other sites More sharing options...
earleygallery Posted April 24, 2013 Share #128 Posted April 24, 2013 I think it's a bigger after sales service than thought.Leica is a caring company. Yes, very caring to try to blame the problem on the user and try to get away with charging a huge amount to fix their problem! Very caring! Link to post Share on other sites More sharing options...
earleygallery Posted April 24, 2013 Share #129 Posted April 24, 2013 Leica just announced this policy regarding the strap eyelet issue. Apologies if this has already been posted. Jeff So it's not due to 'mis-use' of a camera strap then, as they tried to claim when reported by the OP in this thread? Link to post Share on other sites More sharing options...
rfunnell Posted April 24, 2013 Share #130 Posted April 24, 2013 Looks like the production of new bodies may be delayed for a while. -As far as I have read here , AWB is well reported as not being up to scratch - may be fixed in firmware - but no response from leica that it is a problem to date. -Battery problems - sounds like firmware fixable problem or maybe operator selection error. -Lug loctite production problems, return camera and wait, delays new camera production. -Lockup problems with the camera needing battery removal to reset. -Some mention of problems with certain memory cards . I am enjoying this forum as it is an excellent way of finding out all the quirks of the new M240 which I am on a waiting list for but as time goes by am becoming more patient and at times even thinking about just keeping my M9P. I am sure once these teething problems are ironed out we will have another wonderful camera after all the companies reputation is riding on it and the M is for milestone. Link to post Share on other sites More sharing options...
onaujee Posted April 24, 2013 Share #131 Posted April 24, 2013 If you drop the camera and lens due to the strap malfunction will Leica cover it? Link to post Share on other sites More sharing options...
pico Posted April 24, 2013 Share #132 Posted April 24, 2013 If you drop the camera and lens due to the strap malfunction will Leica cover it? Yes Link to post Share on other sites More sharing options...
jaapv Posted April 24, 2013 Share #133 Posted April 24, 2013 Yes- see the official statement FAQ: What happens if my Leica M (Typ 240) is damaged due to loose eyelets? If your camera and/or lens were damaged due to this fault we will replace them free of charge. . Link to post Share on other sites More sharing options...
marknorton Posted April 24, 2013 Share #134 Posted April 24, 2013 My camera has already been back to replace "that screw" but there was no sign of this work being done. The strap lugs are rock-solid, so I'm relaxed. As for Leica's liability, you can't expect them to fix your camera and Noctilux if they've told you the camera needs to be checked and you choose not to send it in. Link to post Share on other sites More sharing options...
earleygallery Posted April 24, 2013 Share #135 Posted April 24, 2013 Leica claimed that the last reported incident of lugs falling off was a one-off case. I spent a few minutes searching the forum and reposted 3 other cases reported here. They now appear to acknowledge that there is a problem. Sorry Leica if I've lost you money but do try harder next time! Link to post Share on other sites More sharing options...
mirekti Posted April 24, 2013 Share #136 Posted April 24, 2013 So, does anyone know this will be done by some other team or further production will suffer due to this issue? Do you believe the camera has to go through the recalibration process once they fix the screws? Link to post Share on other sites More sharing options...
gpwhite Posted April 25, 2013 Share #137 Posted April 25, 2013 A couple of hours after reading all of the official information from Leica about this issue posted on the forum this morning, I received a call from my dealer and his Leica USA rep. The rep covers NYC, and he was quite knowledgable and helpful. They called to warn me that Leica may request that I send my M240 (delivered on March 28 from Leica USA) in for repair. The rep was explicit that Leica Germany may have more information later, but for now here are the details for USA M240's: -certain, but not all, production batches delivered before April 5 are suspect for lug loosening and will be repaired ONLY in Solms. The repairs will be done within a 48 visit to the Leica factory. This means that Leica USA will organize shipment and return of the M bodies to/from Germany. -the issue seems to be that although securing bolts were fixed correctly, some glue required may not have been done properly on some, but not all, production batches. -the lugs are not likely to come off of the body in anything like normal handling (please see Jaap's comment above about his long-time loose lugs that reinforces this comment from Leica). The issue is that they can be loose, but not detach such that a body suspended by its strap could "slip and fall." -I asked if the Solms repair voyage was required, and the rep said that when/if Leica contacted me about my M (43999xx), I could discuss my ideas with them then. I just traded my M9, so I am cameraless... the sales rep said that worldwide demand for the M was off the charts and there simply was not inventory anywhere to serve as loaners. -I mentioned that I was renting a Monochrom this weekend, given all of the very positive comments that all I have read over many months (back to Jaap, , I note that he likes his so much it is his icon now, I think). I asked the Leica USA rep if I could order a silver chrome model, a Monochrome, as we have read about on the forum. He replied that he had heard about that one and been besieged with requests.... but, total demand for the Monochrom is also bonkers, and Leica Germany will currently not accept any special orders (unless, apparently, your are an especially VIP). Since Monochrom production will continue for some time, which I found interesting, there might remain some future chance for Monochrom variations. That's all I know, and so far my M lugs are tight... I see no reason for it to have a flight back to its Vaterland. Peter Link to post Share on other sites More sharing options...
johnbuckley Posted April 25, 2013 Share #138 Posted April 25, 2013 Peter - that is very helpful information. Thank you. I must say, having now discovered how loose the lug is, I think it would detach from camera imminently. When I think how just a few days ago, I was holding it by the strap a foot or more above the sidewalk... Link to post Share on other sites More sharing options...
Salander Posted April 25, 2013 Author Share #139 Posted April 25, 2013 -certain, but not all, production batches delivered before April 5 are suspect for lug loosening and will be repaired ONLY in Solms. The repairs will be done within a 48 visit to the Leica factory. This means that Leica USA will organize shipment and return of the M bodies to/from Germany. OP here, my Leica was sent back to Germany April 2nd, repairs finished April 23rd, and now they will ship it back to NJ sometime in the next ten days. So about a month for the repair and shipping. Pretty frustrated. Link to post Share on other sites More sharing options...
gpwhite Posted April 25, 2013 Share #140 Posted April 25, 2013 John, thanks. The Leica sales rep explained to me that he has seen the attachment nut design inside an M body, and he does not see how the nut could literally come off the back of the lug bolt so that the "loop" of the strap would be broken. Whether he actually knows this or not, of course I don't know. He was very convincing, but I might have been impressed that a Leica salesperson would actually speak to a retail customer . He certainly was more knowledgable and responsive than the Leica repair service people I have struggled with over the years! Salander, the turn around time he quoted was only for the step within the Leica Solms factory, not including shipping and bureaucracy back and forth. I am sorry to hear of the long delay you experienced, although your sacrifice might have been the case that brought out the recent announcement and plans from Leica. I would be very upset if my new M, which I am just figuring out how to adjust for WB, etc., went away for 4 to 6 weeks. They owe you some sort of consideration for sure. Link to post Share on other sites More sharing options...
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