dommlid Posted June 3, 2009 Share #1 Posted June 3, 2009 Advertisement (gone after registration) Just had to return a lens back to Ffordes for a refund after unexpectedly being made redundant. No fuss, no quibble, straight forward and kind sympathy from the shop person. Even after several years of using them I was bowled over. I just wanted to give my thanks via the forum and recomend them to anyone considering doing business with them. Link to post Share on other sites More sharing options...
Advertisement Posted June 3, 2009 Posted June 3, 2009 Hi dommlid, Take a look here In praise of Ffordes. I'm sure you'll find what you were looking for!
eudemian Posted June 3, 2009 Share #2 Posted June 3, 2009 I think Ffordes and Robert White fight it out for customer satisfaction, both excel in these areas and I go from one to the other without any hesitation. Link to post Share on other sites More sharing options...
fotografr Posted June 3, 2009 Share #3 Posted June 3, 2009 Popflash and Dale are also both first rate. Link to post Share on other sites More sharing options...
Nigel Roberson Posted June 3, 2009 Share #4 Posted June 3, 2009 I also find RG Lewis (Len) has good customer care. Nigel Link to post Share on other sites More sharing options...
Jimothy Posted June 3, 2009 Share #5 Posted June 3, 2009 I'll second every and any word of support for Ffordes. I have been dealing with them for years. Only once have I had a problem and it was sorted out to my satisfaction with no quibbles or questions. Link to post Share on other sites More sharing options...
jaapv Posted June 3, 2009 Share #6 Posted June 3, 2009 ffordes, in the person of Steve Byford, is one of the very premier photographic dealers with excellent, personal service. I would recommend them unreservedly, but so would I Robert White or Martin Meister. Link to post Share on other sites More sharing options...
peter_n Posted June 3, 2009 Share #7 Posted June 3, 2009 Advertisement (gone after registration) I am also very impressed with the service from Steve Byford at Ffordes and Tony Rose at Popflash. Link to post Share on other sites More sharing options...
dcoombs Posted June 3, 2009 Share #8 Posted June 3, 2009 Just had to return a lens back to Ffordes for a refund after unexpectedly being made redundant. No fuss, no quibble, straight forward and kind sympathy from the shop person. Even after several years of using them I was bowled over. I just wanted to give my thanks via the forum and recomend them to anyone considering doing business with them. Frankly, that's impressive any way you look at it. It wasn't their problem or fault, yet they did the humane thing. I like that, and would give them my business for that reason only. Doug Link to post Share on other sites More sharing options...
pmun Posted June 3, 2009 Share #9 Posted June 3, 2009 I recently had a problem with a new lens that I bought from Ffordes. They dealt with it very well, returning my emails promtly and doing everything they could to sought it out. I felt looked after. Link to post Share on other sites More sharing options...
andybarton Posted June 4, 2009 Share #10 Posted June 4, 2009 I must be the only person who has ever had a problem with them. I never buy lenses mail order any more, preferring to be able to try the goods for myself. Link to post Share on other sites More sharing options...
alun Posted June 4, 2009 Share #11 Posted June 4, 2009 domlidd -- Redundancy is hard and you have my sympathy. I hope you find alternative work soon. For Ffordes it is an accolade -- if Steve & Co. happen to read this thread they will see that their customer service efforts are worth their weight in gold. Link to post Share on other sites More sharing options...
twittle Posted June 4, 2009 Share #12 Posted June 4, 2009 I made my first Ffordes purchase last Christmas. I bought myself the new 1.4x magnifier to use with my 75 Lux and 90 Macro-Elmar. When the charge came through on my credit card, they hadn't removed VAT like they should have, so I was a touch annoyed. However, when I sent them an E-mail on the subject, they promptly gave a refund. I shouldn't have had to make the request in the first place, so the experience wasn't as good as it should have been, but it ended well so I'm happy. Link to post Share on other sites More sharing options...
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