gfspencer Posted February 23, 2009 Share #1 Posted February 23, 2009 Advertisement (gone after registration) I sent three lenses to Leica New Jersey to be coded. They arrived on the 7th of January. On the 23rd of January I got three invoices asking for a credit card number before service would begin on my lenses. I immediately filled out the invoices, with credit card number, and mailed them back to Leica. So today I was wondering about my lenses. I decided to send Leica an e-mail asking about their progress. At 5:00 p.m. they called me to tell me that they needed a credit card number before they could start on my Lenses. What? I sent the credit card number to you! "Well we don't have it?" So my lenses have been sitting in New Jersey for almost two months and not one %$#* thing has been done to them. But - here's the good news - they are going to put a rush on them and I should be done in two weeks. Isn't that just great? Now the next question is where in the &^%$ are the invoices with my credit card number on them? Link to post Share on other sites More sharing options...
Advertisement Posted February 23, 2009 Posted February 23, 2009 Hi gfspencer, Take a look here How's This for Service?. I'm sure you'll find what you were looking for!
etp095 Posted February 23, 2009 Share #2 Posted February 23, 2009 nigeria? Link to post Share on other sites More sharing options...
gfspencer Posted February 23, 2009 Author Share #3 Posted February 23, 2009 nigeria? That's what scares me! I'm sorry that I put the above post in the wrong forum. Does anyone know who to contact in New Jersey? I'm pretty upset. Sarah Mayville & Colleen Murray, the Leica contact persons, probably aren't going to do me much good. I talked to them today. Link to post Share on other sites More sharing options...
reventlow Posted February 23, 2009 Share #4 Posted February 23, 2009 I have sent 5 lenses thru Tamarkin for coding. No problems. No lost credit card info. Just good experience. Link to post Share on other sites More sharing options...
sfokevin Posted February 23, 2009 Share #5 Posted February 23, 2009 I think involving the US Postal Service in the transaction was the weak link.... Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #6 Posted February 24, 2009 I think involving the US Postal Service in the transaction was the weak link.... That could be true . . . but when you send three lenses to Leica with a note that says call me for a credit card number . . . and they don't call you . . . then Leica is a pretty weak link as well. And I just tried to send an e-mail to Leica and the "person in charge" is out of the office until Monday. The person who is to take charge in her absence has an e-mail address that doesn't work! I give up. Link to post Share on other sites More sharing options...
mmk60 Posted February 24, 2009 Share #7 Posted February 24, 2009 Advertisement (gone after registration) Sorry to hear the story. I have concluded that their organization is a joke... Link to post Share on other sites More sharing options...
stuny Posted February 24, 2009 Share #8 Posted February 24, 2009 I've sent (or brought) equipment to Leica, New Jersey about 10 times and always had positive experiences, including them always beating their promised return date. In my experience I cannot conclude "the organization is a joke." I'll be sending them my D2 for an SD card door repair later this week, and I'm comfortable doing so. Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #9 Posted February 24, 2009 I've sent (or brought) equipment to Leica, New Jersey about 10 times and always had positive experiences, including them always beating their promised return date. In my experience I cannot conclude "the organization is a joke." I'll be sending them my D2 for an SD card door repair later this week, and I'm comfortable doing so. Do you have anyone in particular to talk to? My whole "service" experience has been one mistake after another. Maybe I could get it cleared up if I could find out who is "in charge". Link to post Share on other sites More sharing options...
cam2000 Posted February 24, 2009 Share #10 Posted February 24, 2009 Reading these bad experiences tells me on thing...... If you have a good reputable dealer from who you have purchased your Leica equipment. Make your repairs or warranty work handle by him (your dealer) he will make calls to Leica to make sure that all is done correctly..... It is my experience with my Montreal dealer (Camtec Photo) he does the follow up and has never let me down! I know it sounds like a commercial but I am sure there are many reputable dealers in your area that can do a great service for you if you are a good customer and he values your repeated business. Link to post Share on other sites More sharing options...
jplomley Posted February 24, 2009 Share #11 Posted February 24, 2009 Jacques, I concur 100%. Camtec is tops and is the reason I buy all my gear from Jean. He has never let me down. Link to post Share on other sites More sharing options...
andit Posted February 24, 2009 Share #12 Posted February 24, 2009 I was hit by one of these Credit Card Scams in October last year. Sadly, the only place that they could have gotten this information is from one of the large online book/electronics/music resellers (the one named after a river if you get what I mean). If I was in your position, I would cancel the credit card that you put on the invoices and have your credit card company issue you a new one. This is pretty painless to you and protects you in case these details do end up in the wrong hands. Andreas Link to post Share on other sites More sharing options...
stuny Posted February 24, 2009 Share #13 Posted February 24, 2009 GFS - Try Bob Fisk or Dave Elwel. Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #14 Posted February 24, 2009 GFS - Try Bob Fisk or Dave Elwel. Stuart, thanks! By the way, I checked some of your travel photos. They're great! Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #15 Posted February 24, 2009 Reading these bad experiences tells me on thing...... If you have a good reputable dealer from who you have purchased your Leica equipment. Make your repairs or warranty work handle by him (your dealer) he will make calls to Leica to make sure that all is done correctly. I agree 100%. If I ever have a warranty issue I will go through the dealer who sold me the cameras/lenses. (In fact one dealer specifically asked me to go through him.) But this was a "simple" coding job and the lenses came from three different photo shops. (All mail order.) It's just frustrating. "Service" doesn't seem to mean a lot these days. West Marine sent me half of my order. My order is useless without both pieces. I've tried to get some information from four bagpipe suppliers and they don't answer their e-mail. There are several other things that come to mind. It's like people don't care anymore. Oh well. Thanks for listening to my rant. I'm still a huge fan of Leica but I'm not a happy fan right now. Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #16 Posted February 24, 2009 One last rant and I quit. I promise. I called several different numbers and no one is answering the phone. Imagine that. Link to post Share on other sites More sharing options...
gfspencer Posted February 24, 2009 Author Share #17 Posted February 24, 2009 Yesterday afternoon I sent an e-mail to Leica Germany outlining my frustrations. Germany sent the e-mail to Leica New Jersey. Mr. Dave Elwel from Leica New Jersey just called me. He was very helpful and very apologetic! He said that they will do all that they can do go get my lenses to me as quickly as possible and they will try to figure out where the problem was. Now that's the way to do business! Thank you, Leica! Link to post Share on other sites More sharing options...
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