Leica USA --- OK?

[arthury]

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http://www.l-camera-forum.com/leica-forum/leica-m8-forum/42095-service-repair-turnaround-time.html

 

Please share your thots ... I'd love to hear...

[peter_n]

Although I've read a few instances of bad experiences mine was good. Last year they upgraded an M7 VF to the MP type under warranty and did a great job.

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[rsolomon]

i had had very good service from them - i have noticed that they will tell you 2 weeks for a repair that takes 4 weeks to complete - However in the end the repairs are done properly and to orginal specs !

[hunterits]

I too had great service from Leica....DMR repair and a right angle view finder repair...excellent work...however, the turn around time was a little longer than my Nikon service items, but was worth the wait.

 

John

[ho_co]

Arthur--

My experience has been quite good with Allendale. Work always excellent; very occasionally ahead of schedule, but don't count on it.

 

--HC

[stuny]

Arthur -

 

My first exposure to Leica USA service was in 2001. Since then I've used them another five times. All of the experiences were excellent (well, one just a bit less so), and completion was always exactly on time or a bit ahead of ETA. The only problem was with my last service when they failed to take note of my drop-dead date for return, but a call to them got the gear returned early. On that same service they sent the gear to my home address instead of my work address -- They missed that note of instruction, but Barbara was home that day to receive it.

[Guest darkstar2004]

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I have had one experience with Leica USA.

 

My pre-ASPH 50/1.4 was dropped on a hard tile floor, had no obvious damage. I sent it in to Leica NJ and asked for a inspect, CLA & reapir as needed.

 

It was back home in 2 weeks like new - all for the low, low price of $0.00 American

 

No complaints here.

[arthury]

My stuffs arrived at Allendale. 1 day later, I send in an email requesting if they have any ETA. Collean said she will have visibility in 2 days or so.

 

I sent another email requesting for ETA after 3 days and this time no one responded even though it was CC to repair.

 

Today, I re-sent it and no response again.

 

I called and left a voice mail at Robert Fisk vbox and no calla were returned.

 

Is this normal to you guys?

[arthury]

She replied and I also received in the USPS mail receipts for the work orders. Turnaround time estiamted at 3-5 weeks for lens coding and LCD display replacement for the M8 will take 4-6 weeks.