Leica M11-P won’t turn on and red status led blinking

[Tuan Anh]

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Hello.New user here and i need your help.My M11-P won’t turn on.The red status led blinks slow when the camara switch is on off position and blinks very fast when on.But nothing happens,camera remains no respond.When i connect usb c,it won’t charge and no green led on.I don’t have SD-card installed and batt is fully charged.Please help.

Edited December 20, 2024 by Tuan Anh

[jaapv]

I would start by pulling the battery, inserting a new ( or formatted in the computer) SD card, and reinserting the battery. 

[Tuan Anh]

i tried and no luck.

[J S H]

Can you connect to it via FOTOS?

[WhippingPost]

I would take the lens cap off before turning it on.

[pedaes]

2 hours ago, WhippingPost said:

I would take the lens cap off before turning it on.

Agree,  It might be in very long (ie pitch black) exposure mode.

And welcome to the Forum.   

[rich_]

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Pull the battery, pop it in the supplied charger for a few mins, then try again. That has a fair chance of raising the dead. 

(Sometimes it seems like the battery memory, or similar trips and putting it in the charger resets that in some way)

Edited December 20, 2024 by rich_

[Derbyshire Man]

3 hours ago, rich_ said:

Pull the battery, pop it in the supplied charger for a few mins, then try again. That has a fair chance of raising the dead. 

(Sometimes it seems like the battery memory, or similar trips and putting it in the charger resets that in some way)

Alternatively plug the USB lead in, have the camera switched on, pop the battery out, re-insert and wait.

I don't think it's long exposure, just tested this on mine and exposure is solid red replaced by flashing when doing noise reduction.

[Tuan Anh]

52 minutes ago, Derbyshire Man said:

Alternatively plug the USB lead in, have the camera switched on, pop the battery out, re-insert and wait.

I don't think it's long exposure, just tested this on mine and exposure is solid red replaced by flashing when doing noise reduction.

i tried and things just stay the same.The camera is only 1 month old and i try to firgure how to make it operate again.

I’ve read that the repair will take 3-5 months.Too long.My guess it would be a damage to mainboard.I took out the lens and see dust protector doesn’t close.Send it to Leica probably the last resort.

[Derbyshire Man]

Sorry, re read first message!

Edited December 21, 2024 by Derbyshire Man

[Derbyshire Man]

1 hour ago, Tuan Anh said:

i tried and things just stay the same.The camera is only 1 month old and i try to firgure how to make it operate again.

I’ve read that the repair will take 3-5 months.Too long.My guess it would be a damage to mainboard.I took out the lens and see dust protector doesn’t close.Send it to Leica probably the last resort.

I suspect it has died. My understanding is that with new cameras they are moved through more quickly. I'd be pushing like mad with the retailer and the national importer that being without a camera for months when 1 month old isn't acceptable and a new body, loaner, demo camera etc needs to be provided. Things go wrong, electronics can have a burn in period, the issue isn't failure it's how the failure is dealt with.

[Tuan Anh]

1 hour ago, Al Brown said:

An user said this about his frozen M11-D:

"customer service Leica suggested a hard reset which means keeping the thumb wheel and the function button pressed for 30 seconds. Initially the camera did not respond, but after three times and also removing and inserting the battery the camera turned on again."

Try this and let us know.

Worth a try and no luck.Thanks.I boxed it and ready to be shipped for repair.Hope it won’t take long.

This xmas i be back with my iphone shooting.

[Tuan Anh]

16 minutes ago, Derbyshire Man said:

I suspect it has died. My understanding is that with new cameras they are moved through more quickly. I'd be pushing like mad with the retailer and the national importer that being without a camera for months when 1 month old isn't acceptable and a new body, loaner, demo camera etc needs to be provided. Things go wrong, electronics can have a burn in period, the issue isn't failure it's how the failure is dealt with.

it’s under 2 years warranty and extended 1 year for register online.Hope they will send me a new one.

I boxed it and ready to send it to dealer for inspection.

Edited December 21, 2024 by Tuan Anh

[Tuan Anh]

For more info: I was doing normal shooting,put it into a bag.10-15 min later took out for shooting and thing like that happened.

[pgh]

38 minutes ago, Derbyshire Man said:

I suspect it has died. My understanding is that with new cameras they are moved through more quickly. I'd be pushing like mad with the retailer and the national importer that being without a camera for months when 1 month old isn't acceptable and a new body, loaner, demo camera etc needs to be provided. Things go wrong, electronics can have a burn in period, the issue isn't failure it's how the failure is dealt with.

My experience with a brand new, faulty M10 acquired while new units were shipping in 2017 does not reflect this. I was without it for months. 

[rich_]

14 hours ago, Derbyshire Man said:

Alternatively plug the USB lead in, have the camera switched on, pop the battery out, re-insert and wait.

I don't think it's long exposure, just tested this on mine and exposure is solid red replaced by flashing when doing noise reduction.

Not meaning to argue, but in my experience and a few others who I shared this info online who had an issue of the camera not turning on or hanging, that removing the battery and placing it in the charger, even for 5 mins, provides a different outcome to just plugging in the USB and pulling batteries. It seemed like the charger reset the battery memory or something like that? IDK but worth trying both options. 

Edited December 21, 2024 by rich_

[Derbyshire Man]

Interesting and definitely not arguing! Not many of us have a charger though it seems these days. Worth a go if you have one I agree. 

[setuporg]

8 hours ago, Derbyshire Man said:

Interesting and definitely not arguing! Not many of us have a charger though it seems these days. Worth a go if you have one I agree. 

Can't fathom using any Leica without a separate charger, even a USB-C charging one.  The M11 family charger is the best one they've ever made.  I got a second one when I had the M11-P because I misplaced the first one.  The M11-D came without a charger, so when I got rid of both I still have the charger and a few batteries -- hopefully M12 will be compatible.  I like to have several chargers to shotgun charge all the batteries at once, or at least two in case of M11 that will last a day for sure.  The charger is so amazingly small and fun that it is criminal not to get it, as a marvel and easy travel companion.  The only charger that is much cooler and better is the Hasselblad X family double charger,  a similarly small cube but made out of a chunk of metal.

[Tuan Anh]

I have a dealer to send it back to EU.Anyone knows how long does it take to get the camera repaired once Lecai has received the item ? I am prepared for few months may take but Lunar new year is comming and i am in hope that i will get it back soon.

Any possibilities that i will get a new replacement since my cam is merely 3 weeks old to be exact.

My cam was frozen on 1st day using,removed the batt solved it.But not lucky this time.

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Hallo,

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[fotografr]

1 hour ago, Tuan Anh said:

I have a dealer to send it back to EU.Anyone knows how long does it take to get the camera repaired once Lecai has received the item ? I am prepared for few months may take but Lunar new year is comming and i am in hope that i will get it back soon.

Any possibilities that i will get a new replacement since my cam is merely 3 weeks old to be exact.

My cam was frozen on 1st day using,removed the batt solved it.But not lucky this time.

The dealer I work with told me Leica will replace a "dead camera" within the first 30 days. I would insist on a replacement.