Leica SL3 Firmware Update / Bug Fix

[Ken Abrahams]

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43 minutes ago, ALScott said:

I think this is great.  How many companies would respond to someone's report of an issue and not in a form letter?  I understand everyone being upset about the release not being perfect but you can't deny they are addressing the issues.  We all bought these knowing it's not a multi-billion dollar company like Sony/Canon/Nikon with a million developers on staff and that's part of the reason we buy them because they aren't churning out a thousand units a day.  They are a relatively small, niche manufacturer that puts out a unique product that stands out in the marketplace.   Now, rip apart what I have said  

Hi AL. Well, you are absolutely right. I think somewhere in this or another thread, I outlined the initial lack of response after sending my bug report to Leica. They were still working on a fix and we then received an interim post from Leica employee on the thread, saying about needing more time to resolve the complex bug. Then my receiving the direct response email above.

I can honestly say that I felt heard and acknowledged even if the communication took time the response shows Leica is listening and showing how they are being proactive about customer service. Well done indeed.

Ken   

Edited August 24, 2024 by Ken Abrahams
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[JTLeica]

I find it hard to criticise Leica at all for releasing a product that isn’t ‘perfect’, unfortunately a small ish (by comparison) company like them would be in a beta stage at pre release for years trying to iron out absolutely everything. It’s just very unfortunate that the but was wasn’t found was one that overwrote images. Anything less severe than that nobody would have had the same reaction.

So I am fully behind them and what they are doing. The changes in Leica cameras over the last 10 years have been immense, not everything can be perfect to go along with such big changes. 

[Simone_DF]

Perhaps all the fuss about the overwriting images bug, including youtube videos and articles on Petapixel etc., had the side effect of pushing Leica to be more forwarding and to reply to customers, which is a very welcome change from before.

[thebarnman]

4 hours ago, Simone_DF said:

Perhaps all the fuss about the overwriting images bug, including youtube videos and articles on Petapixel etc., had the side effect of pushing Leica to be more forwarding and to reply to customers, which is a very welcome change from before.

What is Petapixel?

[SrMi]

35 minutes ago, thebarnman said:

What is Petapixel?

Google is a very helpful tool :): https://petapixel.com/

 

[Cronilux]

vor 13 Stunden schrieb JTLeica:

I find it hard to criticise Leica at all for releasing a product that isn’t ‘perfect’, unfortunately a small ish (by comparison) company like them would be in a beta stage at pre release for years trying to iron out absolutely everything. It’s just very unfortunate that the but was wasn’t found was one that overwrote images. Anything less severe than that nobody would have had the same reaction.

So I am fully behind them and what they are doing. The changes in Leica cameras over the last 10 years have been immense, not everything can be perfect to go along with such big changes. 

Keeping the prices of their products in mind, I think there is enough to criticise. 
If you want to charge premium, you have to deliver premium and answering customers concerns is the least they can do. 
 

Basically beta testing a camera on high end price customers, is a pretty big no-go and looking at other manufacturers the third line of their mirrorless cameras should be way more refined and come with better specs. I really hope they will release a huge firmware update for the SL3, but I am quite sure it won’t happen or at least not reach the performance it should have to justify a 7k price tag. 

[JTLeica]

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10 minutes ago, Cronilux said:

Keeping the prices of their products in mind, I think there is enough to criticise. 
If you want to charge premium, you have to deliver premium and answering customers concerns is the least they can do. 
 

Basically beta testing a camera on high end price customers, is a pretty big no-go and looking at other manufacturers the third line of their mirrorless cameras should be way more refined and come with better specs. I really hope they will release a huge firmware update for the SL3, but I am quite sure it won’t happen or at least not reach the performance it should have to justify a 7k price tag. 

What specs doesn’t it have that you feel it has to have for the price?

I don’t disagree totally, but how many errors and bug did they find and fix during their testing that we don’t know about, could be that 90% was found but the 10% that wasn’t was an important 10%. 

[Simone_DF]

12 hours ago, JTLeica said:

could be that 90% was found but the 10% that wasn’t was an important 10%. 

If a bug that delete pictures is not important to you, I don’t know what is. 

[Photoworks]

15 hours ago, Cronilux said:

Keeping the prices of their products in mind, I think there is enough to criticise. 
If you want to charge premium, you have to deliver premium and answering customers concerns is the least they can do. 
 

Basically beta testing a camera on high end price customers, is a pretty big no-go and looking at other manufacturers the third line of their mirrorless cameras should be way more refined and come with better specs. I really hope they will release a huge firmware update for the SL3, but I am quite sure it won’t happen or at least not reach the performance it should have to justify a 7k price tag. 

so if the camera was going to be a $1000 you would complain less?

What about trying it in the store before buying it? I did that and it was enough for me to spend the money, but I could have said Pass!

This is still a small company often working to produce and develop new products under market pressure. Good developers are hard to get for a company that changes premium. it is even harder for a small company. Not to say, they should be more responsive, it is just this what you are buying into.

[Cronilux]

vor 4 Stunden schrieb Photoworks:

so if the camera was going to be a $1000 you would complain less?

What about trying it in the store before buying it? I did that and it was enough for me to spend the money, but I could have said Pass!

This is still a small company often working to produce and develop new products under market pressure. Good developers are hard to get for a company that changes premium. it is even harder for a small company. Not to say, they should be more responsive, it is just this what you are buying into.

“You get, what you pay for.” Is definitely something I believe in. If I am paying premium, I am expecting premium in regards of quality and customer care.

You need to start reading what I wrote and not just throw around assumptions. I never said I hate my SL2-S, but I am highly disappointed in the evolution that came as the SL3. Hence why I don’t own one and asked here how the AF compares to the SL2-S? Correct, I want to ensure I am not buying something for a high price with underwhelming performance. 

[JTLeica]

10 hours ago, Simone_DF said:

If a bug that delete pictures is not important to you, I don’t know what is. 

I literally just said the 10% of bugs they didn’t fine was an important 10%..

[Simone_DF]

8 hours ago, JTLeica said:

I literally just said the 10% of bugs they didn’t fine was an important 10%..

Sorry, my bad, I misread your post!

[thebarnman]

On 8/24/2024 at 9:27 AM, SrMi said:

Google is a very helpful tool :): https://petapixel.com/

 

I did look that up before asking and again just clicked on the link you provided.  I still don't get it.  Is it a company?  Is it a camera?  Is it some sort of software?  Is it a sensor?  Anyway, I think I just figured it out.  It's a news source unlike any other news source name I've ever heard.  

 

As far as all the complaining about the bug in the software; was it like that from the start?  Or did it happen after one of the software updates?  Either way; the issue was found, addressed and fixed.  That's pretty good in my book.    

[SrMi]

7 minutes ago, thebarnman said:

I did look that up before asking and again just clicked on the link you provided.  I still don't get it.  Is it a company?  Is it a camera?  Is it some sort of software?  Is it a sensor?  Anyway, I think I just figured it out.  It's a news source unlike any other news source name I've ever heard.  

You asked about "articles on Petapixel." Petapixel is a popular source of camera information, including reviews.