mark turner Posted March 23, 2023 Share #1 Posted March 23, 2023 Advertisement (gone after registration) Having issues with registering my new sl2s with Leica. The site states that it does not recognize the serial number i input which is the serial on the body as well as the receipt???? Link to post Share on other sites More sharing options...
Advertisement Posted March 23, 2023 Posted March 23, 2023 Hi mark turner, Take a look here registering with leica . I'm sure you'll find what you were looking for!
frame-it Posted March 23, 2023 Share #2 Posted March 23, 2023 13 minutes ago, mark turner said: Having issues with registering my new sl2s with Leica. The site states that it does not recognize the serial number i input which is the serial on the body as well as the receipt???? email them. 1 Link to post Share on other sites More sharing options...
LeicaR10 Posted March 23, 2023 Share #3 Posted March 23, 2023 (edited) Mark Turner, I had the same issue a while back. I suggest you go back to the dealer and ask them to help you register the camera with Leica. If they can't do it, they need to contact Leica and ask why the camera cannot be registered. Or...If the camera is a "grey market" buy, that might be an issue too. Either case, the dealer should make this right for you. Personally, if the camera cannot be registered due to its grey market status, I would send it back and ask for a refund. r/ Mark Edited March 23, 2023 by LeicaR10 Link to post Share on other sites More sharing options...
mark turner Posted March 23, 2023 Author Share #4 Posted March 23, 2023 I dont believe its grey market as i had to get a voucher number directly from Leica . Its the sl2s kit with the 50mm summicron. I have emailed leica directly and see what they have to say. THX. Link to post Share on other sites More sharing options...
lukeadair Posted March 23, 2023 Share #5 Posted March 23, 2023 I had the same problem with my SL2-S Reporter. No problem with my original SL2, however. Please post Leica's reply when and if you get one. Link to post Share on other sites More sharing options...
erudolph Posted March 23, 2023 Share #6 Posted March 23, 2023 Had the same problem. I'm sorry that it's been a while so I can't remember exactly how long everything took, but I emailed Leica with my serial number and explained the problem. Within a reasonable time I was able to register my camera. Link to post Share on other sites More sharing options...
jaapv Posted March 23, 2023 Share #7 Posted March 23, 2023 Advertisement (gone after registration) Nothing new. Just emailLeica. your factory guarantee does not depend on registering. Link to post Share on other sites More sharing options...
mark turner Posted March 23, 2023 Author Share #8 Posted March 23, 2023 (edited) software-support@leica-camera.com <Software-Support@leica-camera.com> 04:08 (3 hours ago) You can either register the Leica SL2-S Kit (10849) with the SN 12345 or the SL2-S camera (10881), SN 12345 and the SUMMICRON-SL 1:2/50 ASPH lens (11193), SN 12345 as a single product. If you want, I can also add the products to your account, so please let me know, Mit freundlichen Gruessen / With kind regards Birgitta Mielke Leica Camera AGCustomer Care – Product Registration & Software Support Am Leitz-Park 5 | 35578 Wetzlar | Germanybirgitta.mielke@leica-camera.com Telephone +49(0)6441-2080-108 / Fax +49(0)6441-2080-490 Edited March 23, 2023 by mark turner edited information Link to post Share on other sites More sharing options...
mark turner Posted March 23, 2023 Author Share #9 Posted March 23, 2023 I received the response hours after I emailed them. I registered the camera and lens as separate entities and they went through. Link to post Share on other sites More sharing options...
huwm Posted March 23, 2023 Share #10 Posted March 23, 2023 I got that response almost immediately and Brigitta kindly registered them for me Link to post Share on other sites More sharing options...
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