SirBlunder Posted February 27, 2023 Share #1  Posted February 27, 2023 (edited) Advertisement (gone after registration) Wasn't paying attention and my Q2 slid out through the back of a bench at the park today onto some concrete. Fell maybe two feet. Would have been totally fine had I not gotten unlucky as to where the actual impact took place -- right on the multi dial at the far back right (from the photographer's POV) corner. Other than a minor nick on the body (which doesn't bother me), the actual dial got compressed and is now not perfectly circular, although it still works. (You can actually turn the clear thing underneath the dial as well, and that clicks just fine; seems like the black dial is just there to hold the button actuator thing in place?) What's NOT working is the actual button there, which makes the camera like 10% unusable. Funny thing is, if I pull the dial off, but leave the little button actuator/pin thing that goes in the middle... the button pushes just fine. Which leads me to believe that the problem is just the misshapen dial. Will probably take the camera over to Leica Miami later this week but, in the meantime, I'm fairly confident that if I could get my hands on a replacement dial... I could fix this myself in about 5 minutes. Bad idea? (Where could I even get this piece? Can't find it after ~10 minutes Googling. Not sure what you'd even call it.)  PS -- I guess I should point out, as you can see in the photos, that the clear piece that goes UNDER the dial and button actuator piece is also very VERY slightly cracked and should also be replaced. Not immediately clear how this piece comes off. Will be a bit upsetting if I need to send my camera away for weeks (or longer) and spend $$$ fixing something so minor. But my guess is that I'm out of luck. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited February 27, 2023 by SirBlunder Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/368893-dropped-my-q2-%F0%9F%98%AD-minor-fix-needed-can-i-do-it-myself/?do=findComment&comment=4702134'>More sharing options...
Advertisement Posted February 27, 2023 Posted February 27, 2023 Hi SirBlunder, Take a look here Dropped my Q2 😠... Minor fix needed. can I do it myself?. I'm sure you'll find what you were looking for!
DenverSteve Posted February 27, 2023 Share #2  Posted February 27, 2023 Well, I wouldn’t.  Just like with a slight bumper accident on a car- there could be hidden damage that sneaks up and causes issues in the future.  I would take (or ship) it to a reputable repair site, or back to Leica, and have it properly repaired - which would include an inspection and additional repair if necessary.  Then……. Keep the strap around your neck, or shoulder, and NEVER put your camera down anywhere where gravity can have a go at it. 😉 2 Link to post Share on other sites More sharing options...
stuny Posted February 27, 2023 Share #3  Posted February 27, 2023 I too would have it repaired.  Most Likely the leica Store on the Miracle Mile would send it to Leica, NJ.  they would order the parts and fix it.  However if they discover something "hidden" they might need to send it to Germany. If you lucked out and the problems are just the dial pieces, and you wanted fix it yourself, you'd need to order the parts either directly from Leica NJ or through the Leica stored. Link to post Share on other sites More sharing options...
SirBlunder Posted February 27, 2023 Author Share #4  Posted February 27, 2023 You're definitely right. That's what I'll do. I have a wobbly strap lug as well (per the other thread) that I've been meaning to have checked out anyway... Link to post Share on other sites More sharing options...
Tomas Eriksson Posted February 27, 2023 Share #5 Â Posted February 27, 2023 See if you can get a quote before you commit. Looks like something that can be sorted with a dab of loctite if the button and dial mechanics still work if they propose a full teardown Link to post Share on other sites More sharing options...
SirBlunder Posted February 27, 2023 Author Share #6  Posted February 27, 2023 Sending it in to Leica USA later today. Will report back. While I understand this is my fault and that I need to wait... I'm going to be pretty upset if this repair takes more than a month. I NEED the camera for a long trip we're taking starting in the middle of May. Not sure what I'd do if I don't have it back by (and well before) then. 2 Link to post Share on other sites More sharing options...
stuny Posted February 28, 2023 Share #7 Â Posted February 28, 2023 Advertisement (gone after registration) You'll hear back from Leica with a description of what they will do and a cost estimate. Â They will await your approval and credit card information. Â They will also assign you an contact individual who is very responsive. Â often, the estimate is higher than the actual charge. 1 Link to post Share on other sites More sharing options...
SirBlunder Posted February 28, 2023 Author Share #8  Posted February 28, 2023 3 minutes ago, stuny said: You'll hear back from Leica with a description of what they will do and a cost estimate.  They will await your approval and credit card information.  They will also assign you an contact individual who is very responsive.  often, the estimate is higher than the actual charge. Good to know — thanks for the intel. I pre-authorized a pretty good amount in hopes of expediting the process. Option to do so was on the form. Given my loose lug… this might have (almost) been a blessing in disguise. (Or maybe I’m justifying my own mistake. Who knows.) Hoping to have the camera back in a few weeks! 1 Link to post Share on other sites More sharing options...
Anakronox Posted February 28, 2023 Share #9  Posted February 28, 2023 If you absolutely need a camera for an upcoming trip, I’d hedge your bets and line up a rental unit through lens rentals or another outfit. 1 Link to post Share on other sites More sharing options...
gotium Posted February 28, 2023 Share #10 Â Posted February 28, 2023 3 hours ago, SirBlunder said: Â Hoping to have the camera back in a few weeks! You'd be lucky Link to post Share on other sites More sharing options...
SirBlunder Posted February 28, 2023 Author Share #11  Posted February 28, 2023 3 hours ago, Anakronox said: If you absolutely need a camera for an upcoming trip, I’d hedge your bets and line up a rental unit through lens rentals or another outfit. I don't NEED it until mid May for a long family trip. I WANT it every day 😃 3 hours ago, gotium said: You'd be lucky ...I know. "A few" weeks is an unreasonable expectation, and I'm not totally serious. I do think ~a month is a reasonable expectation though. Here's hoping... 1 Link to post Share on other sites More sharing options...
earleygallery Posted February 28, 2023 Share #12 Â Posted February 28, 2023 Hopefully Leica don't try to claim that your wobbly strap lug was a result of the fall as that does entail taking the camera apart = costly! Link to post Share on other sites More sharing options...
SirBlunder Posted February 28, 2023 Author Share #13  Posted February 28, 2023 23 minutes ago, earleygallery said: Hopefully Leica don't try to claim that your wobbly strap lug was a result of the fall as that does entail taking the camera apart = costly! Sure hope not. It’s been wobbly basically since I got the camera. Very VERY slightly wobbly on one side. Never would have sent it in just for that but, obviously, given I’m sending it in already… made sense to call attention to it. Link to post Share on other sites More sharing options...
earleygallery Posted February 28, 2023 Share #14  Posted February 28, 2023 2 minutes ago, SirBlunder said: Sure hope not. It’s been wobbly basically since I got the camera. Very VERY slightly wobbly on one side. Never would have sent it in just for that but, obviously, given I’m sending it in already… made sense to call attention to it. There have been a number of reports here of people 'losing' their Q cameras when the strap lug fell off whilst walking around - it's fixed from inside with two little screws and it seems that the factory aren't always careful to use thread lock on them! It would have got worse and failed eventually. Link to post Share on other sites More sharing options...
SirBlunder Posted February 28, 2023 Author Share #15  Posted February 28, 2023 14 minutes ago, earleygallery said: There have been a number of reports here of people 'losing' their Q cameras when the strap lug fell off whilst walking around - it's fixed from inside with two little screws and it seems that the factory aren't always careful to use thread lock on them! It would have got worse and failed eventually. Right. Blessing in disguise perhaps. Meantime, I emailed the repairs department about general timeframes and they actually told me they have free loaners available. Good to know! Link to post Share on other sites More sharing options...
stuny Posted February 28, 2023 Share #16 Â Posted February 28, 2023 Twice in the last dozen years I had a free loaner, to be returned before they will send back my repaired camera. Â One of those times I kept the loaner until after a trip Link to post Share on other sites More sharing options...
SirBlunder Posted March 1, 2023 Author Share #17  Posted March 1, 2023 3 hours ago, stuny said: Twice in the last dozen years I had a free loaner, to be returned before they will send back my repaired camera.  One of those times I kept the loaner until after a trip Amazing that they do this. Guess this is one of the perks of going with Leica vs. others. Think I can convince them to give me a monochrome (or an M of some kind) as a loaner instead of a Q2? 😅 1 Link to post Share on other sites More sharing options...
Daniel C.1975 Posted March 1, 2023 Share #18 Â Posted March 1, 2023 I love the compassion in this forum: No one Liked the TOs post, I believe in fear he could perceives it wrongly Dropping the camera is always a bummer, but I am sure Leica will fix it. All the best! Â 1 Link to post Share on other sites More sharing options...
Sylavin Posted September 18, 2023 Share #19  Posted September 18, 2023 Hi SirBlunder, Any news? Thanks Link to post Share on other sites More sharing options...
SirBlunder Posted September 18, 2023 Author Share #20  Posted September 18, 2023 8 minutes ago, Sylavin said: Hi SirBlunder, Any news? Thanks Hi there. Sorry, what exactly are you looking for? Got my Q2 fully repaired. They gave me a loaner (a regular q2; I asked for a monochrome or even an M of some kind, but I think they only loan out the exact model that they're repairing). I went into a bit more detail about the whole process here (see below) but am happy to answer any other questions you have.  1 Link to post Share on other sites More sharing options...
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