warth man Posted October 5, 2023 Share #61 Posted October 5, 2023 Advertisement (gone after registration) It clearly is NOT an isolated incident and should not be underplayed, especially given Leica's positioning as a maker of quality, long-lasting (and expensive) products. This is not a shirt button coming off. It is something that can wreck a £5000 + camera and is hardly a high tech issue. They've got it wrong and it has seemingly been wrong for some years, albeit with little or no publicity so far. It's time they did something about it. 3 Link to post Share on other sites More sharing options...
Advertisement Posted October 5, 2023 Posted October 5, 2023 Hi warth man, Take a look here Q2 Reporter Dislodged Strap Lug. I'm sure you'll find what you were looking for!
Calum Anderson Posted October 12, 2023 Share #62 Posted October 12, 2023 Big shout out to Leica Shanghai. I visited them yesterday afternoon to see if they could do anything about my dislodged lug. They apologised for not being able to fix it on the spot, asked if I would mind leaving it overnight night and could I pick it up the following day at 4pm ! Collected it today, brand new Kevlar covering, lense cleaned. No question about warranty or anything. No payment .Thanks again to all the Leica team in Shanghai. 9 Link to post Share on other sites More sharing options...
thierry40 Posted October 15, 2023 Share #63 Posted October 15, 2023 On 10/12/2023 at 11:24 AM, Calum Anderson said: Big shout out to Leica Shanghai. I visited them yesterday afternoon to see if they could do anything about my dislodged lug. They apologised for not being able to fix it on the spot, asked if I would mind leaving it overnight night and could I pick it up the following day at 4pm ! Collected it today, brand new Kevlar covering, lense cleaned. No question about warranty or anything. No payment .Thanks again to all the Leica team in Shanghai. how lucky ... looks like they may have exchanged your camera ? Link to post Share on other sites More sharing options...
Calum Anderson Posted October 15, 2023 Share #64 Posted October 15, 2023 No not replaced , just repaired, Chinese efficiency! These guys don’t muck around and they know there stuff. 2 Link to post Share on other sites More sharing options...
warth man Posted October 16, 2023 Share #65 Posted October 16, 2023 At least they responded and in commendable customer-oriented fashion. I would think it unlikely that you/we would get that sort of 24 hour service anywhere else. So, yes, well done to Shanghai. 1 Link to post Share on other sites More sharing options...
doctoreddy Posted October 24, 2023 Share #66 Posted October 24, 2023 This happened to me as well. Link to post Share on other sites More sharing options...
warth man Posted October 27, 2023 Share #67 Posted October 27, 2023 Advertisement (gone after registration) Did you manage to catch the camera? Link to post Share on other sites More sharing options...
David Wien Posted October 28, 2023 Share #68 Posted October 28, 2023 I walk through city streets with my Canon R6 attached to my wrist with a Peak Design cuff. The Canon hangs well from the cupped fingers of my right hand, and nothing comes loose. Assuming I can hold a Q3 in the same way, will it be safe in the case of the lug nuts coming unscrewed? (I am waiting for delivery of the Q3.) Are there known similar failures with the Q3, or has Leica ensured that they cannot happen? Are there known cases of users being able to avert disaster by noticing the lug is just loose? The reports above and Leica‘s response are very worrying. David Link to post Share on other sites More sharing options...
warth man Posted October 28, 2023 Share #69 Posted October 28, 2023 I personally haven't heard of any similar incidents with the Q3. I'm pretty sure they would have popped up on this site if there had been. However, the examples in this thread do include both the original Q and Q2 so it would be as well to remain aware. Mine is on a wrist strap too but is normally carried in a small Billingham bag, so limiting the time spent with the weight on the lug as much as I can. I also give the lugs a gentle wriggle test every so often. Link to post Share on other sites More sharing options...
MikeD70 Posted October 28, 2023 Share #70 Posted October 28, 2023 6 hours ago, David Wien said: I walk through city streets with my Canon R6 attached to my wrist with a Peak Design cuff. The Canon hangs well from the cupped fingers of my right hand, and nothing comes loose. Assuming I can hold a Q3 in the same way, will it be safe in the case of the lug nuts coming unscrewed? (I am waiting for delivery of the Q3.) Are there known similar failures with the Q3, or has Leica ensured that they cannot happen? Are there known cases of users being able to avert disaster by noticing the lug is just loose? The reports above and Leica‘s response are very worrying. David I would use this method, instead of relying on the strap lugs! Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 1 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/331189-q2-reporter-dislodged-strap-lug/?do=findComment&comment=4884513'>More sharing options...
David Wien Posted October 28, 2023 Share #71 Posted October 28, 2023 12 minutes ago, MikeD70 said: I would use this method, instead of relying on the strap lugs! Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! That's a new one on me: how are the rubber "knuckle dusters" attached to the camera? David Link to post Share on other sites More sharing options...
Rdf Posted October 28, 2023 Share #72 Posted October 28, 2023 2 hours ago, David Wien said: That's a new one on me: how are the rubber "knuckle dusters" attached to the camera? David I think they are a Leica (?) addition that screws on to a Leica handgrip. Maybe check their website? Link to post Share on other sites More sharing options...
warth man Posted October 29, 2023 Share #73 Posted October 29, 2023 They indeed are Leica items but not as readily available as they might be. You need the handgrip and also the finger loop. The former is around £120 and the latter about £100 in the UK. They will be as secure as the screw fittings allow. I'm tempted myself, even though I dislike the thought of buying a compact camera and then making it less compact. I would prefer that Leica just manufactured their cameras today as well as they used to and I didn't need to worry about something as simple as the strap lugs. 1 Link to post Share on other sites More sharing options...
Rdf Posted October 29, 2023 Share #74 Posted October 29, 2023 30 minutes ago, warth man said: They indeed are Leica items but not as readily available as they might be. You need the handgrip and also the finger loop. The former is around £120 and the latter about £100 in the UK. They will be as secure as the screw fittings allow. I'm tempted myself, even though I dislike the thought of buying a compact camera and then making it less compact. I would prefer that Leica just manufactured their cameras today as well as they used to and I didn't need to worry about something as simple as the strap lugs. I agree. I started with the Q2 with wrist strap. Minimalism is appealing. - Then I worried about the lugs and added the Leica hand grip. It does add some bulk, but the camera is noticeably easier to hold and the bottom is protected. - The downside (Q2) is access to the battery and memory card. - If you want to and can try a handgrip (with return privileges), you might want to give it a try. The additional rubber finger loop accessory is more than I’d want or need. Link to post Share on other sites More sharing options...
thegobi Posted October 30, 2023 Share #75 Posted October 30, 2023 I use the finger loop on my Q2M -- I prefer it to a hand strap when grabbing the camera out of a small bag. I see it as an additional safety device for holding the grip when you don't want to use a handstrap. That being said, they are not for everyone... There are three sizes and you really need to try them to see which one is more comfortable. It will feel a bit uncomfortable the first time you use it (you need time to get used to it) -- and it's not a 'walk around all day' thing -- best for a small camera bag that you are reaching into constantly. Definitely not for carrying the camera around just by holding it alone -- if you did, you would need to be very careful that the screw had not loosened from the hand grip. The lady that served me at Leica London also pointed out that you need to be careful around rough situations - if the camera was violently knocked, or someone tried to snatch it, there would be a chance of having your fingers broken! ...after all that, I still prefer it to a handstrap flapping around in my camera bag though. 1 Link to post Share on other sites More sharing options...
steelduck Posted June 16, 2024 Share #76 Posted June 16, 2024 (edited) My Q2 Reported had this same thing happening today. Luckily my wife was able to catch it before it fell to the ground. The lug just snapped of while she was carrying it over shoulder. Edited June 16, 2024 by steelduck Typo Link to post Share on other sites More sharing options...
MikeD70 Posted June 16, 2024 Share #77 Posted June 16, 2024 (edited) On 10/29/2023 at 10:46 PM, thegobi said: Definitely not for carrying the camera around just by holding it alone -- if you did, you would need to be very careful that the screw had not loosened from the hand grip. I applied a few drops of lock tight into the grip and on the stud, then cranked it down for all it's worth. The finger loop is now a permanent part of the Leica wireless charge grip. While not the perfect solution, I can indeed, carry it around, all day, with two fingers in that loop. It works so well for me, I bought another finger loop, and am trying to attach it to a grip plate for my Fuji X100VI. No luck there yet, but I'll get it there sooner or later. I have found this to be a VERY secure way to carry sans strap. Edited June 16, 2024 by MikeD70 align text Link to post Share on other sites More sharing options...
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