Sarnian Posted September 11, 2022 Share #41 Posted September 11, 2022 Advertisement (gone after registration) Only last year I bought an S2-P where the sensor glass had cracked but Leica still fixed and serviced it free of charge. It was obviously WAY out of warranty. I guess I just got lucky. 🍀 Link to post Share on other sites More sharing options...
Advertisement Posted September 11, 2022 Posted September 11, 2022 Hi Sarnian, Take a look here S 006 banding?. I'm sure you'll find what you were looking for!
Pieter12 Posted September 12, 2022 Share #42 Posted September 12, 2022 13 hours ago, Leica_006 said: The examples you guys have are a bit different… I’ve had products break because I did something to wrong, or due to “wear and tear” - e.g. miles on a car. That’s cool, because both of those are within your control as a consumer - it’s one of the reasons I take such good care of my stuff. This is different IMHO. More like a recall situation. They shipped a lemon, and offered to fix it - all good - but the fix can’t just be another lemon! We’ll see how Leica does in this situation. They seem like a company that plays the long game and does the right thing. This is my first real issue with them. I’m a huge fan of their products, but even I have a breaking point. Note, I’m not even complaining about the service experience here… being told to wait for months while they move offices in NJ… that’s been pretty aggravating as well. Most service technician and manufactures offer a warranty on their work. I would hope Leica would recognize this issue originated on their end. Good luck. Link to post Share on other sites More sharing options...
jpk Posted November 10, 2022 Author Share #43 Posted November 10, 2022 (edited) Still waiting. Sensor was replaced in 2018 due to corrosion, in February 2021 it was in Germany for regular service (I asked for checking and cleaning), no issues found except minor stuff not related to the sensor, after it came back it was the first time the patterned stripes appeared, so I sent in test pictures, they stated Newton rings and asked me to only return the lens (it was the 70mm), after about half a year I had it back with no comment on the patterned stripes and no repair (no issues were found), I had to urge again and eventually got the body sent in as well, that was January 2022, after half a year they claimed the sensor is too old and cost almost 3000 to replace, I asked to look into it and replace the sensor for free, no answer since despite multiple phone calls emails. Summary: I am without a usable camera since February 2021. I was lent an SL2 for a few weeks with the mid range zoom lens for free, that was good, but other than that I am a bit disappointed by the S-Customer Service... Am 11.9.2022 um 14:50 schrieb Leica_006: We’ll see how Leica does in this situation. They seem like a company that plays the long game and does the right thing. This is my first real issue with them. I’m a huge fan of their products, but even I have a breaking point. Note, I’m not even complaining about the service experience here… Did you get any news about your camera? Edited November 10, 2022 by jpk Link to post Share on other sites More sharing options...
Leica_006 Posted November 10, 2022 Share #44 Posted November 10, 2022 Sent my camera to New Jersey, who confirmed the problems and forwarded it along to Wetzler a few months ago. No word back yet. 1 Link to post Share on other sites More sharing options...
Leica_006 Posted November 24, 2022 Share #45 Posted November 24, 2022 Update: because my sensor was replaced so recently, Wetzler is going to fix attempt to fix it for me (free of charge). Wonderful news. I'll let everyone know if the problem is resolved once I get my camera back in a few weeks. 5 Link to post Share on other sites More sharing options...
jpk Posted November 24, 2022 Author Share #46 Posted November 24, 2022 Good news!!! Your sensor was replaced in 2020, mine in 2018, so it seems the problem is independent from sensor age...! Link to post Share on other sites More sharing options...
jpk Posted December 14, 2022 Author Share #47 Posted December 14, 2022 Advertisement (gone after registration) Update: I was told that Wetzler is going to replace my sensor free of charge as well. I will report once the camera is back with me. 2 Link to post Share on other sites More sharing options...
jpk Posted January 5, 2023 Author Share #48 Posted January 5, 2023 Finally got it back from Wetzlar about a week ago. Link to post Share on other sites More sharing options...
Leica_006 Posted January 5, 2023 Share #49 Posted January 5, 2023 Make sure to test it jpk. I got mine back a few weeks ago - tested it - same issue is present. So, I had to send it back in... it's getting pretty frustrating at this point. Link to post Share on other sites More sharing options...
jpk Posted January 7, 2023 Author Share #50 Posted January 7, 2023 (edited) Wait, new sensor and same issue??? How did you carry out the test? I forgot how I tested it since it's so long ago... Edited January 7, 2023 by jpk Link to post Share on other sites More sharing options...
Leica_006 Posted January 7, 2023 Share #51 Posted January 7, 2023 They said they replaced my sensor... but that's kinda confusing...I was told I got one of the last sensors when they replaced mine for corrosion a few years ago. All you have to do is take a few pics at ISO 400+... after the 15th successive picture, you'll start to see the patterns emerge if it's still a problem. Link to post Share on other sites More sharing options...
Pieter12 Posted January 7, 2023 Share #52 Posted January 7, 2023 53 minutes ago, Leica_006 said: They said they replaced my sensor... but that's kinda confusing...I was told I got one of the last sensors when they replaced mine for corrosion a few years ago. All you have to do is take a few pics at ISO 400+... after the 15th successive picture, you'll start to see the patterns emerge if it's still a problem. So is it a question of the sensor overheating or something because of successive photos being taken at (sort of) high ISO? Does the problem go away if you leave the camera off for an hour or so, or is the damage then permanent? Link to post Share on other sites More sharing options...
jpk Posted January 8, 2023 Author Share #53 Posted January 8, 2023 (edited) vor 16 Stunden schrieb Pieter12: So is it a question of the sensor overheating or something because of successive photos being taken at (sort of) high ISO? Does the problem go away if you leave the camera off for an hour or so, or is the damage then permanent? I tried it yesterday evening and today morning: it starts from clean images and becomes striped after more shots. So yes: camera off for a while seems to solve the issue for the first few pictures. vor 17 Stunden schrieb Leica_006: They said they replaced my sensor... but that's kinda confusing...I was told I got one of the last sensors when they replaced mine for corrosion a few years ago. All you have to do is take a few pics at ISO 400+... after the 15th successive picture, you'll start to see the patterns emerge if it's still a problem. I can confirm that my repaired S006 does the same: first shot clean, from the 3rd shot the stripes start to appear, but way better than it was with the previous sensor. Fist shot ISO400 (100% crop, resized to 50%, sharpening, lens corrections etc. off): Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 20th shot ISO400: ISO800: Note: stripes change direction as they did in previous tests... EDIT: I just went through my S pictures from various bodies (including two S2s) and can say the stripes never appeared with the original sensors, only with the corrosion-replaced ones. Edited January 8, 2023 by jpk Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! 20th shot ISO400: ISO800: Note: stripes change direction as they did in previous tests... EDIT: I just went through my S pictures from various bodies (including two S2s) and can say the stripes never appeared with the original sensors, only with the corrosion-replaced ones. ' data-webShareUrl='https://www.l-camera-forum.com/topic/328553-s-006-banding/?do=findComment&comment=4633333'>More sharing options...
Leica_006 Posted May 19, 2023 Share #54 Posted May 19, 2023 A quick follow-up. After working on my camera for nearly a year, I finally got my 006 back from Leica this week. The initial results (100 photos taken in sequence) are that the problem is fully resolved. During my correspondence with them, it was an issue that required support from Leica's R&D team, and getting ahold of some parts that were initially unavailable. Anyhow, glad to have my 006 back, and couldn't be happier to be a Leica customer - I don't know many companies that would chase down a problem like this and go way, way out of their way to fix it (at zero expense to me). While this was a pretty inconvenient situation - it reminds me that Leica is truly a company that stands behind the products they make, and goes to great lengths to do right by their loyal customers. I am very, very hopeful that this issue does not reemerge! 6 Link to post Share on other sites More sharing options...
djmay Posted May 19, 2023 Share #55 Posted May 19, 2023 55 minutes ago, Leica_006 said: A quick follow-up. After working on my camera for nearly a year, I finally got my 006 back from Leica this week. The initial results (100 photos taken in sequence) are that the problem is fully resolved. During my correspondence with them, it was an issue that required support from Leica's R&D team, and getting ahold of some parts that were initially unavailable. Anyhow, glad to have my 006 back, and couldn't be happier to be a Leica customer - I don't know many companies that would chase down a problem like this and go way, way out of their way to fix it (at zero expense to me). While this was a pretty inconvenient situation - it reminds me that Leica is truly a company that stands behind the products they make, and goes to great lengths to do right by their loyal customers. I am very, very hopeful that this issue does not reemerge! I have also had exceptional support from Wetzlar. 2 Link to post Share on other sites More sharing options...
davidmknoble Posted May 21, 2023 Share #56 Posted May 21, 2023 On 5/19/2023 at 3:47 PM, Leica_006 said: A quick follow-up. After working on my camera for nearly a year, I finally got my 006 back from Leica this week. The initial results (100 photos taken in sequence) are that the problem is fully resolved. During my correspondence with them, it was an issue that required support from Leica's R&D team, and getting ahold of some parts that were initially unavailable. Anyhow, glad to have my 006 back, and couldn't be happier to be a Leica customer - I don't know many companies that would chase down a problem like this and go way, way out of their way to fix it (at zero expense to me). While this was a pretty inconvenient situation - it reminds me that Leica is truly a company that stands behind the products they make, and goes to great lengths to do right by their loyal customers. I am very, very hopeful that this issue does not reemerge! It has gotten much harder to fix cameras because of all the electronics. I was wondering if it was an issue with part of the boards, and not the sensor. The maestro chip does a lot of processing before we see the image. Mechanical cameras are easier to fix and hold parts that do not degrade with heat and storage…. Glad it got solved! David. Link to post Share on other sites More sharing options...
jpk Posted May 21, 2023 Author Share #57 Posted May 21, 2023 (edited) Yes, to me it looks as if it could be an interference between something oscillating, say a voltage supply, and a sensor circuit. I still did not get any information from Germany about my 006. Edited May 21, 2023 by jpk Link to post Share on other sites More sharing options...
jpk Posted June 2, 2023 Author Share #58 Posted June 2, 2023 Finally got my 006 back, the problem is fully solved. Explanation: same as above case. I am glad it worked out at last! 2 Link to post Share on other sites More sharing options...
Leica_006 Posted June 2, 2023 Share #59 Posted June 2, 2023 You know, I've gone down a bit of rabbit-hole about the double-slit experiment in physics lately - where particles will take on diffraction pattern (act like a wave) when unobserved - but act normally (how you'd expect) when observed. Super odd result that is still a mystery in Physics. Got me thinking about this issue, where the patterns looked like diffraction... Anyhow, glad they fixed you up too JPK! 1 1 Link to post Share on other sites More sharing options...
jpk Posted July 16, 2023 Author Share #60 Posted July 16, 2023 I am also glad it worked out, but I am done with Leica and will sell all my gear, now in perfect state 😎 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now