Peter Leica man Posted August 18, 2020 Share #1 Posted August 18, 2020 Advertisement (gone after registration) Hi there. I've recently acquired a paor of Leica Ultravid 8x42s. They seem to have a cloud down one side of the optical assembly. Now is this just me or is there a fault? If they are faulty do Leica repair under warranty or is it an expensive job? Thanks very much in anticipation. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/312436-faulty-ultravids/?do=findComment&comment=4029296'>More sharing options...
Advertisement Posted August 18, 2020 Posted August 18, 2020 Hi Peter Leica man, Take a look here Faulty Ultravids?. I'm sure you'll find what you were looking for!
stuny Posted August 19, 2020 Share #2 Posted August 19, 2020 Leica warranty repair of binos is quite good. 1 Link to post Share on other sites More sharing options...
jdlaing Posted August 19, 2020 Share #3 Posted August 19, 2020 5 hours ago, stuny said: Leica warranty repair of binos is quite good. Ditto. Even after the warranty ends. Link to post Share on other sites More sharing options...
jdlaing Posted August 19, 2020 Share #4 Posted August 19, 2020 The nitrogen may have leaked out. Best to contact Leica. Link to post Share on other sites More sharing options...
jaapv Posted August 27, 2020 Share #5 Posted August 27, 2020 On 8/19/2020 at 6:04 PM, jdlaing said: Ditto. Even after the warranty ends. The warranty never ends - Leica provides three-year no-fault Passport warranty which includes any damage and a lifelong limited warranty which includes normal wear and tear. https://www.reddotforum.com/content/2018/10/leica-binoculars-the-ultimate-buying-guide/ @ the OP: Send them to Leica; they will almost certainly be repaired free of charge. 1 Link to post Share on other sites More sharing options...
Peter Leica man Posted August 28, 2020 Author Share #6 Posted August 28, 2020 Unfortunately Leica have replied to me and want €181.65 for repairs and postage. The eBay seller told me to go away. He has over 3000 positives as well. I did present him with an opportunity to offer a solution. He didn't so got a deserved negative. Link to post Share on other sites More sharing options...
lykaman Posted August 28, 2020 Share #7 Posted August 28, 2020 Advertisement (gone after registration) Surely ebay have grievance procedure! - depending on what you paid, the estimate might be the best way to go.. If you keep them for 10years the overall cost is neglidgeable.. My 8x24's are over 30years old and still perfect.. L Link to post Share on other sites More sharing options...
Peter Leica man Posted August 28, 2020 Author Share #8 Posted August 28, 2020 2 minutes ago, lykaman said: Surely ebay have grievance procedure! - depending on what you paid, the estimate might be the best way to go.. If you keep them for 10years the overall cost is neglidgeable.. My 8x24's are over 30years old and still perfect.. L That's one way of looking at it. And yes eBay do have grievance policies. But even if I return to the seller l've lost about €65 in estimate charge and postage. I might as well bite the bullet and have them fixed. Just goes to show you cannot be 100% sure on eBay. The seller has over 3000 positives as well. B Link to post Share on other sites More sharing options...
lykaman Posted August 28, 2020 Share #9 Posted August 28, 2020 1 minute ago, Peter Leica man said: That's one way of looking at it. And yes eBay do have grievance policies. But even if I return to the seller l've lost about €65 in estimate charge and postage. I might as well bite the bullet and have them fixed. Just goes to show you cannot be 100% sure on eBay. The seller has over 3000 positives as well. B Maybe he has a large family! - I've never bought on eBay and never will, many will disagree with me & that's fine.. Good Luck.... l 1 Link to post Share on other sites More sharing options...
Peter Leica man Posted August 29, 2020 Author Share #10 Posted August 29, 2020 He was a bit shady when I asked for the receipt. Funnily enough he said he was selling them for his son in law. I've had very little trouble with eBay over the years. This sadly is a major exception. Link to post Share on other sites More sharing options...
jdlaing Posted August 29, 2020 Share #11 Posted August 29, 2020 2 hours ago, Peter Leica man said: Unfortunately Leica have replied to me and want €181.65 for repairs and postage. The eBay seller told me to go away. He has over 3000 positives as well. I did present him with an opportunity to offer a solution. He didn't so got a deserved negative. That’s actually not too bad. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 29, 2020 Share #12 Posted August 29, 2020 2 hours ago, Peter Leica man said: Unfortunately Leica have replied to me and want €181.65 for repairs and postage. The eBay seller told me to go away. He has over 3000 positives as well. I did present him with an opportunity to offer a solution. He didn't so got a deserved negative. Leica probably determined that this is not normal wear or a manufacturing defect. Pity. Link to post Share on other sites More sharing options...
andybarton Posted August 29, 2020 Share #13 Posted August 29, 2020 We obviously don’t know how much you paid for the binoculars, but €181, plus postage, to have them Leica serviced sounds good to me. As has been said before, they will last you several lifetimes, so startling out with a factory refurbished pair is going to be the way to go. I don’t use eBay either as there are too many charlatans out there, regardless of how many cousins give him positive feedback. Link to post Share on other sites More sharing options...
masjah Posted August 29, 2020 Share #14 Posted August 29, 2020 Certainly in the UK (possibly different in other regions) Leica no longer offer a lifetime guarantee on binoculars; I think it's more like 10 years. So if you can't demonstrate date of purchase or place of purchase, I'm not surprised that Leica want to charge for sorting the problem out. I agree with Andy, €181 seems OK to me (and certainly so by Leica standards!). Link to post Share on other sites More sharing options...
Peter Leica man Posted August 29, 2020 Author Share #15 Posted August 29, 2020 19 minutes ago, andybarton said: We obviously don’t know how much you paid for the binoculars, but €181, plus postage, to have them Leica serviced sounds good to me. As has been said before, they will last you several lifetimes, so startling out with a factory refurbished pair is going to be the way to go. I don’t use eBay either as there are too many charlatans out there, regardless of how many cousins give him positive feedback. Well to be honest Andy I'm also of the opinion that the estimate isn't too bad. I think had I owned them from new and got the use out of them then I'd have been saying I'm very happy with Leica. It's the sellers bare faced lie describing them as MINT that's infuriated me and then him refusing to help in anyway. I paid a total of £659.95 for them. And of course when I looked into his feedback in a bit more detail it consisted, almost entirely of sales for old carpentry tools and items entirely unrelated to this Lesson learnt. Link to post Share on other sites More sharing options...
Peter Leica man Posted August 29, 2020 Author Share #16 Posted August 29, 2020 4 minutes ago, masjah said: Certainly in the UK (possibly different in other regions) Leica no longer offer a lifetime guarantee on binoculars; I think it's more like 10 years. So if you can't demonstrate date of purchase or place of purchase, I'm not surprised that Leica want to charge for sorting the problem out. I agree with Andy, €181 seems OK to me (and certainly so by Leica standards!). I used to work for Jessops years ago and ran a branch service department. We'd occasionally have Leica equipment in for repair back in the Luton days. It was a little bit of a hassle to put it mildly, turnaround was months. The service Leica are now providing has improved considerably and I'm not really annoyed with them as I was half expecting a charge in any case . I'll probably be taking the hit on these and keeping them. 2 Link to post Share on other sites More sharing options...
andybarton Posted August 29, 2020 Share #17 Posted August 29, 2020 23 minutes ago, Peter Leica man said: I paid a total of £659.95 for them Ouch! Excellent / Mint- Ultravids seem to sell for about £1,000 from a good retailer in the UK, so, once yours come back from Leica, you will be in roughly where you were if you’d avoided Chippy Minton and his son-in-law. But, yours will be properly and professionally serviced. Good luck! Edit: I have a pair of very old Trinovid 8x42s that I bought from London Camera Exchange about 20 years ago. Having had a lot of enjoyment from them, I’d have to pay a couple of hundred quid more for them now than I did back then. So, your £1,000 all-in purchase price is pretty safe, I’d say. 1 Link to post Share on other sites More sharing options...
Peter Leica man Posted August 29, 2020 Author Share #18 Posted August 29, 2020 Ultravid 8x42 BN 1 Link to post Share on other sites More sharing options...
Peter Leica man Posted August 29, 2020 Author Share #19 Posted August 29, 2020 34 minutes ago, andybarton said: Ouch! Excellent / Mint- Ultravids seem to sell for about £1,000 from a good retailer in the UK, so, once yours come back from Leica, you will be in roughly where you were if you’d avoided Chippy Minton and his son-in-law. But, yours will be properly and professionally serviced. Good luck! Edit: I have a pair of very old Trinovid 8x42s that I bought from London Camera Exchange about 20 years ago. Having had a lot of enjoyment from them, I’d have to pay a couple of hundred quid more for them now than I did back then. So, your £1,000 all-in purchase price is pretty safe, I’d say. Thank you for that Andy I'm pleased that we're on a more positive path and I'm seeing it more from that view than I was earlier. That estimate also includes replacement of the rubber armour. I think my mind is made up. Link to post Share on other sites More sharing options...
andybarton Posted August 29, 2020 Share #20 Posted August 29, 2020 In that case, they will come back as good as new. 1 Link to post Share on other sites More sharing options...
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