jaapv Posted August 25, 2018 Share #41 Posted August 25, 2018 Advertisement (gone after registration) Sorry, Pico, you are way off base. Leica has intensive quality checks, each camera leaving the factory has over 100 test exposures, yet human error manages to beat the system from time to time. Such is life. Link to post Share on other sites More sharing options...
Advertisement Posted August 25, 2018 Posted August 25, 2018 Hi jaapv, Take a look here Nightmare with M10- Help. I'm sure you'll find what you were looking for!
pico Posted August 25, 2018 Share #42 Posted August 25, 2018 (edited) Sorry, Pico, you are way off base. Leica has intensive quality checks, each camera leaving the factory has over 100 test exposures I do not believe that. Edited August 25, 2018 by pico Link to post Share on other sites More sharing options...
jaapv Posted August 25, 2018 Share #43 Posted August 25, 2018 Your privilege. Take a factory tour some time. 1 Link to post Share on other sites More sharing options...
jdlaing Posted August 25, 2018 Share #44 Posted August 25, 2018 I’ve said this before and I’ll say it again. It’s not Leica’s fault the gear is out of whack when you get it. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 3 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/287735-nightmare-with-m10-help/?do=findComment&comment=3578886'>More sharing options...
pgh Posted August 25, 2018 Share #45 Posted August 25, 2018 (edited) They offer auto-focus and image stabilization. That's the only reason. Um, no. There are different ways to be a documentary/press photographer. For some that is the reason, but for many others, just no. It comes down to other factors, reliability and good professional service being a big one - availability of other lenses, weatherproofing, better sensor - lots of reasons. And cost. Cost is a big one. Many working photographers that aren't doing a bunch of high production commercial shoots aren't really in the best position to buy a Leica M system. Edited August 25, 2018 by pgh Link to post Share on other sites More sharing options...
Simon Posted August 25, 2018 Share #46 Posted August 25, 2018 Today i have been contacted and have a solution from Leica!! thanks leica and thank all this comunity for your inmediate help! Many many thanks I'm glad you eventually got the service you deserved. Based on your first post your retailer (in Spain?) absolutely let you down and Leica Wetzlar needs to know about this. If your camera arrived faulty you're definitely entitled to a refund or replacement with new in Australia, and I'd be surprised if that's not the case throughout the EU. I think Leica should provide clarity to customers by having a policy that says for any fault that develops within the first 3 months that cannot be the fault of the user, the customer should be offered a refund or replacement with new. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 25, 2018 Share #47 Posted August 25, 2018 Advertisement (gone after registration) It is not that hard to pull a camera apart and test all components, Pico. And your slur on Leica's Portuguese facility is completely unjustified. You are probably not aware that, for instance, Leica's binoculars are made in Portugal and carry a lifelong guaranty. Leica R cameras were built there too. The QC standards are identical to Wetzlar. Why should the products get an extra treatment in Wetzlar? 2 Link to post Share on other sites More sharing options...
howard_cummer Posted August 25, 2018 Share #48 Posted August 25, 2018 Very happy to hear that your problem has been sorted out with a new camera. I have had five Leica M digital cameras and each of them had some problem. My first, an early M8, suffered shutter failure at about 4000 actuations. It was replaced by a new body after three months of too-ing and fro-ing with Solms. The replacement developed the coffee stain on the LCD after three years and Leica offered to trade me up to an M9. But I already had an M9 and it developed a problem with the on-off-continuous switch so I sold it. The rangefinder on my M262 went out of adjustment and it was adjusted under warranty. Took about one month. My new M10 worked for less than three weeks and it developed vertical pixel lines. I sent it to New Jersey using a Leica DHL shipping label and a two page letter addressed to Roger Horn outlining my Leica Digital M experience. The camera was received in Allendale NJ on July 6 and shipped back to me on July 23 with a new circuit board. That was a very fast turn around in my experience. So far the camera is working well - touch wood. I continue to use Leica because of the extraordinary quality of the lenses and the rangefinder picture taking experience but sometimes I despair about quality control and customer service. 1 Link to post Share on other sites More sharing options...
mr_big Posted August 25, 2018 Share #49 Posted August 25, 2018 (edited) Um, no. There are different ways to be a documentary/press photographer. For some that is the reason, but for many others, just no. It comes down to other factors, reliability and good professional service being a big one - availability of other lenses, weatherproofing, better sensor - lots of reasons. And cost. Cost is a big one. Many working photographers that aren't doing a bunch of high production commercial shoots aren't really in the best position to buy a Leica M system. True that. I only use my Leica M10 for personal use. Professionally I use Canon, one reason is their service repair capability. I dropped a 24-70 lens and had it repaired and back to me in 4 days. It took 4 months to get a 35mm Summicron repaired by Leica. Edited August 25, 2018 by mr_big Link to post Share on other sites More sharing options...
becker Posted August 25, 2018 Share #50 Posted August 25, 2018 It is one of Leica's strengths that they are open to a personal approach. Hmm strengths? if You live in NZ, difficult to have personal relations, the man behind the table who sells the stuff should be able to act serious, anywhere to anywho. My experiences only two, of severals : two 18 mm Super Elmar one defective with very loose arperture ring, second: Shutter Problem with my MP , without the help of someone who has the power , no chance to get satisfied. If they dont know your face and your purse there, you are treated different, if not you have the luck of knowing someone, whos face is known and so on. No that ist not a strength. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 25, 2018 Share #51 Posted August 25, 2018 Living on the backside of the world has its drawbacks... 1 Link to post Share on other sites More sharing options...
Herr Barnack Posted August 25, 2018 Share #52 Posted August 25, 2018 (edited) I’ve said this before and I’ll say it again. It’s not Leica’s fault the gear is out of whack when you get it. The new UPS "FMD Program" (Flying Merchandise Delivery) illustrated in jdlaing's photo attachment above may need some fine tuning. Having one man send packages flying out the back door of the truck as the driver whizzes by the business that ordered the merchandise is probably okay for delivering chisels and ball peen hammers to Lowes or Menards. It is another matter altogether when delivering M10 cameras to Leica dealers. Edited August 25, 2018 by Herr Barnack Link to post Share on other sites More sharing options...
IkarusJohn Posted August 25, 2018 Share #53 Posted August 25, 2018 Living on the backside of the world has its drawbacks... Now you just leave us alone - we’re very happy down here! The reality of Leica ownership here is (for some odd reason) I have no problem at all getting hard to get gear, I have a great relatiosnhip with the local importer and with the nice people at CS Wetzlar. The only downside is the time it takes to get things to Wetzlar for repair. Leica ownership is an exercise in patience. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 25, 2018 Share #54 Posted August 25, 2018 Now you just leave us alone - we’re very happy down here! One of the mistakes in my life - we should have emigrated to NZ or Oz thirty years ago. Link to post Share on other sites More sharing options...
IkarusJohn Posted August 25, 2018 Share #55 Posted August 25, 2018 Sorry, we’re full. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 25, 2018 Share #56 Posted August 25, 2018 But you weren't thirty years ago Link to post Share on other sites More sharing options...
abrewer Posted August 25, 2018 Share #57 Posted August 25, 2018 Um, no. There are different ways to be a documentary/press photographer. For some that is the reason, but for many others, just no. It comes down to other factors, reliability and good professional service being a big one - availability of other lenses, weatherproofing, better sensor - lots of reasons. And cost. Cost is a big one. Many working photographers that aren't doing a bunch of high production commercial shoots aren't really in the best position to buy a Leica M system. The statement was "other brands deliver" implying something is wrong with Leica. That is not the case. I work with literally hundreds of professional photographers, working photographers, Getty photographers, veteran photographers of every age who buy Canon for those auto-focusing white lenses and Nikon for their innovative image stabilization. All the rest of your "reasons" are offered up by the amateur hobbyist to justify his choice after the fact, not by the pro who knows lost images are lost income. I will challenge you on the "service" aspect. If the fear of device failure were as prominent as you suggest you would never see a Nikon at a Canon-supported event and vice versa. That is clearly not true as I see about equal numbers of black and of white lenses at big events like the Indy 500, the Brickyard, Formula 1 etc where one or both Japanese manufacturers have on-site service and repair. Link to post Share on other sites More sharing options...
Mute-on Posted August 25, 2018 Share #58 Posted August 25, 2018 When I presented the case to my contact in Wetzlar it was very clear that something went very wrong somewhere and the matter was resolved properly within minutes. I'm sure that the OP would have gotten a satisfactory result as well, had he pressed on with a formal complaint. It is one of Leica's strengths that they are open to a personal approach. It is a most decent and generous thing for you to have assisted a Leica user and forum member in this manner, Jaap. Thank you for showing us that Leica can be as responsive and helpful as we would all expect. Cheers J 4 Link to post Share on other sites More sharing options...
Abram Posted August 26, 2018 Share #59 Posted August 26, 2018 Seeing the evolution of this thread was both interesting and encouraging. I'm really glad that a satisfactory result has been reached for the OP (Spice) but I know how disappointing it can be when you finally get that Leica you've been wanting for a long time and it just doesn't live up to your expectations (never meet your heroes as they say). I've been one of the unlucky few (emphasis on few) who have had numerous issues with Leica gear. Thankfully it hasn't been the camera bodies, but almost every Leica lens I have owned has needed repair, adjustment or has literally come apart into multiple pieces. I know I take that risk buying used (most of the time) and I don't necessarily fault Leica directly but I know how frustrating it can be to purchase a fairly expensive piece of photographic equipment and have it not work properly. (Case in point, I just re-bought a 50 Summilux ASPH and it has back focusing issues so I had to send it out for repair before I can use it which incurs extra cost on the purchase price and time out of my hands from being able to use it. I had the same experience the last time I bought this lens too.) All I can say is that I am glad Leica made it right by the OP, and I hope they can take measures to improve their CS both in Europe and the US, because based on past experiences (and also having to elevate complaints up the chain) I won't be using Leica NJ for any service going forward until they address their total lack of support. Despite the hiccups and various issues I've experienced I still prefer them as tools and will continue to use them and just fix what is necessary to make sure it works to my expectations. Sorry for rambling! 1 Link to post Share on other sites More sharing options...
jaapv Posted August 26, 2018 Share #60 Posted August 26, 2018 As to lenses - buying use is risky, especially newer ones - there is often a reason that the lens is being sold, people tend to hang on to Leica lenses when they are happy with them 1 Link to post Share on other sites More sharing options...
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